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Empire Covers

How would you rate Empire Covers?
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Colorado
1 review
1 helpful vote
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The Empire experience
May 28, 2023

I received my cover earlier than expected, but I have yet to test it out. I am traveling from Colorado to New Jersey on Saturday June 3rd. I will get back to my review and let you guys know how the cover handles the wind.

Date of experience: May 28, 2023
Customer S. Empire Covers Rep
over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

New Jersey
1 review
0 helpful votes
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Received my cover for my BMW Z4 in a timely fashion. The cover is nice but the attaching clips are useless. Went away for 10 days and the cover blew off 3 times. My neighbor attached it in my absence and I finally said to leave it off. Very disappointed. Will be home in a couple of days and would love to return it.

Date of experience: October 24, 2023
Customer S. Empire Covers Rep
over a year old

Thank you for your review. While you are not currently in the return period we may still be able to assist you if you contact us soon. If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

New Jersey
2 reviews
0 helpful votes
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I had an old 72 chevy and had it painted and the Texas sun was ruining my car but when I got the Empire cover it saved my car from the hot sun in Texas. I put my hand under the cover and my car was cool. The cover that I got this year doesn't protect my car so I researched back to see where I bought that cover and it was Empire Covers. I have an old 94 legend and I want to protect it from this terrible sun. Can't wait to get my cover for my car because they tell us we will have this horrible hot sun till October. Tripple digits for the past 44 days. Empire Car Covers are the best. Don't buy any other product. They also last a long time. Best car cover ever.

Date of experience: August 11, 2023
Customer S. Empire Covers Rep
over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Colorado
1 review
0 helpful votes
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Excellent product and Excellent customer service!
December 8, 2022

We bought patio furniture covers to protect from the sun, dust, and rain here in the southwest. Empire covers are very high quality. We had rain a couple days ago and there are still some beaded water bubbles sitting on top of the covers. When I measured I didn't allow for the angles on a square fire-pit with 4 chairs around it and had to exchange it. Their customer service was exemplary. Just wish we'd ordered them a few years ago.

Date of experience: December 8, 2022
Idaho
3 reviews
1 helpful vote
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I'm 54 years old. The cover was actually very easy to put on. Did my homework to make sure the one I was ordering was going to be the right size. Well, it didn't fit. Needed to be 2 to 3 feet longer. I called Empire Covers and they are sending me another one with no questions asked. Didn't charge me for it. I am going to tell everyone I know that has a motorhome or trailer and tell this is the company they need to use. Pauline was more than helpful. Thank you to everyone that works there. Happy Thanksgiving and Merry Christmas.

Date of experience: November 22, 2021
Arkansas
1 review
0 helpful votes
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Great Covers at a Bargain Price!
April 19, 2023

If you don't want to splurge on custom-made covers, Empire Covers are a great alternative. So far, they have kept our patio furniture completely dry when it rains. Just because of the design of our furniture, which is more round-shaped with a swivel base instead of legs, it is a bit tricky to figure out the best way to put the covers on, and the tie-downs don't work for us because--no legs. However, that is something we can work figure out. We are really pleased with our purchase and have recommended Empire Covers to our neighbors. We would not hesitate to use them again in the future.

Date of experience: April 19, 2023
Customer S. Empire Covers Rep
over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Alabama
1 review
0 helpful votes
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Great boat cover
May 2, 2022

We received our boat cover for my sons bass boat. It is a great cover and the quality seems to be very good. As soon as we got it put on it started raining and we could see the water bead up and running off. Extremely happy and unless when we take cover off it has leaked inside i would say this cover is amazing! Customer service is also amazing! Thanks Empire Covers we will be ordering again!

Date of experience: May 2, 2022
Customer S. Empire Covers Rep
over a year old

Thank you for your great review! Please do not hesitate to reach out to us if you need further assistance.

Illinois
1 review
0 helpful votes
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Cover # 2
May 12, 2023

This is my second cover. The first one (and the car) didn't fare so well with hurricane Ian. Nice and easy experience. Good choices and prompt delivery. Now we will see how it lasts through a long Florida summer.

Date of experience: May 12, 2023
Customer S. Empire Covers Rep
over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

New Jersey
1 review
0 helpful votes
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I read reviews but never write them but this company is an exception, I felt!
I looked all over for a cover for outdoor deck set, keep it nice through the winter. Didn't want to spend a fortune. Amazon had lots but this company allowed you to pick your size n thickness with a 40% discount.
Purchased n when I put it on, had a small hole in it. Contacted them thru email n sent pics and before end of day, they approved another to be sent out to me! So fast, no other questions asked. They didn't even expect me to return the damaged cover.
So... I would definitely recommend them n how they stand by their products! Definitely use them again n share with others!
GREAT COMPANY N SERVICE!

Date of experience: October 10, 2020
Tennessee
1 review
0 helpful votes
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Great cover, great service
April 10, 2022

I was unsure what cover to order for a very old boat. Wrote to Empire Covers, Danielle responded with some questions about the boat's dimensions. I sent those and a couple of pics; Danielle made a recommendation. It arrived quickly and fit perfectly. I had a question about the tie-down straps, so I called and got my question answered. If I ever need a cover for anything else, I will check Empire first.

Date of experience: April 9, 2022
Indiana
1 review
15 helpful votes
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A-1 customer service
March 15, 2019

I recently wrote a review about the awful RV cover we had purchased. I was contacted by Yvonne in customer service wanting to know what could be done to rectify the complaint. She was amazing. They have sent us the next level of cover along with not having to return the pieces of the old one. Fingers crossed that this is a much better product.

Date of experience: March 15, 2019
Texas
2 reviews
0 helpful votes
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Great customer service
October 29, 2020

Pauline from Empire was absolutely wonderful. Her assistance in purchasing an RV cover was professional and helpful. We haven't received the product as of yet, but I wanted to comment on the great service we received when ordering yesterday. Thank you Pauline J.

Date of experience: October 29, 2020
Nebraska
2 reviews
0 helpful votes
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92 Larson 200 sei
December 15, 2022

Fits well front to back. Not much extra over the windshield, side to side. Easy enough to put on myself. Straps down in five places that look like they'll hold. I didn't trailer it far, but it should stay on ok for trailering.

Date of experience: December 14, 2022
Customer S. Empire Covers Rep
over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Virginia
1 review
14 helpful votes
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Empire customer service has been extremely responsive and courteous in support of a return. I am happy with their product and delivery, however I subsequently found a similar patio table cover that included an elastic drawstring in addition to the tie-downs. I will certainly consider their product line for any future patio covers!

Date of experience: March 2, 2017
North Carolina
1 review
0 helpful votes
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SATISFIED CUSTOMER
April 18, 2023

Dealing with Empire Covers was a pleasure from the beginning of the process until we received our patio furniture covers which delivered much sooner than I expected. Customer service was helpful and friendly at every step and I would highly recommend them to anyone needing covers of any kind.

Date of experience: April 18, 2023
Customer S. Empire Covers Rep
over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

Oregon
1 review
0 helpful votes
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Drift boat cover
November 8, 2019

After shopping online I came on to Empire Covers site. Needed I cover for my drift boat as it will be outside this winter. Got the cover and was more then surprised with the quality, fit and accuracy of the online description. Would highly recommend.

Date of experience: November 6, 2019
Connecticut
1 review
0 helpful votes
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This is long over due but I had to write because their customer service was fantastic. I order a lot of chair covers and I did the wrong size. They exchanged the covers and were so pleasant to work with. The covers are great also unlike others I purchased that fell apart in one season. I will order again in the future and know I am getting quality. Thank you Empire

Date of experience: July 9, 2021
California
2 reviews
0 helpful votes
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Excellent service!
May 22, 2023

We recently had to get an adjustment for a mistake in our order. Empire was fast and courteous. They sent out a replacement at no extra charge right away. A pleasure to deal with companies as nice as Empire. Their representative was extremely helpful. We appreciated it and will continue to do business with them. Thank you. David and Karen

Date of experience: May 22, 2023
Customer S. Empire Covers Rep
over a year old

Thank you for your good review! If you need any assistance with your order or product please do not hesitate to contact us at customerservice@empirecovers.com.

South Carolina
1 review
0 helpful votes
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I have had an excellent experience recently dealing with the customer service department at Empire Covers. I had a tear occur in my cover for my pontoon, and I contacted customer service and Yvonne was completely on top of it. I am grateful to be able to do business with a company that not only acts fast, but stands by their product. Great job Yvonne and Empire covers.
John-Michael Ferguson

Date of experience: September 8, 2021
Pennsylvania
1 review
0 helpful votes
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Great ski doo cover
February 26, 2018

So my buddy orders this on my 2017 ski doo 1200 and I say no way! Well yes way fits great and looks like a glow in dark yellow is stitched in like eyes! For 4 times less than a ski doo one, I bought 2. They rip any ways so y not save and buy two! For the price of one'! Great deal you guys rock!

Date of experience: February 26, 2018

Overview

Empire Covers has a rating of 3.5 stars from 245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Empire Covers most frequently mention customer service, good quality and patio furniture. Empire Covers ranks 28th among Auto Accessories sites.

service
38
value
37
shipping
38
returns
23
quality
35