I bought a battlefield 5 key and it was not valid, i sent email with all the pictures like they asked they keep saying it's impossible because of something else. They do this until you quit fighting they and keep your money.
The games are cheap and deliver quickly, but there are often issues with ordering and delivery. I've tried to order 8 games at once for about 25$ and it always went wrong somewhere and my money got refunded but when I tried ordering again the same error appeared but no money came back to my account. It's been almost a full day and the support is not responding to anything and my money is still not returned, although it says that the money is refunded in the order status. It's a lot of money for me and I'm really stressed out about it. It's not the first time this happened. When I ordered games before, one of the codes was used, and it took support 3 weeks to send me a new one. I would rate 4,5-5 stars if support wasn't so unresponsive and bad. I really hope my money is refunded and I don't encounter anything like this in the future.
Hey there, Dawid,
Thanks for sharing some of your experiences with us. I'm glad that you've been shopping with us multiple times and found just what you wanted, albeit with some technical struggle along the way. We want to make sure that you understand that we're always here to help you, even if our customer support team seems slower than your expectations may like them to be. As we, ourselves, do not sell any goods other than Eneba Gift Cards, all purchases actually come from our many vetted vendors and in rarer circumstances, there can be mix-ups on either their side, when delivering keys to our system or a malfunction on our side when processing orders. Either way - our dedicated and most adept specialists will undoubtedly assist you in every aspect of problem solving and troubleshooting, so long as we can ask you for your patience and cooperation.
In this case, we were able to track down your order for the 8 items and confirm with our specialists that there was, in fact, an issue with it, as the payment confirmation received delays. That being said, our payments team has spotted it and had already issued you a full refund for it. Such returning transactions typically reach users within 5-28 business days, so set yourself a reminder and save this time frame. Naturally, if you do not receive anything by the end of it - please contact our customer support team - they will investigate it with the payment provider and figure out what happened.
Sasha Ford
Eneba Team
I bought a key for battlefield 1 revolution and the key haf already been redeemed. After some time with their customer support they gave me another key that was also used! They told me i would get a full refund but i am still waiting.
Hello Zedit!
I'm sorry for the inconvenience this has caused you. If we have offered you a refund, then your money will be returned to you in 2-15 days!.
Amber,
Customer Support
The games are cheap and there's a great selection (not to mention they are cheaper than in most places), if you time it right you can buy it at the sale. I am into indie games and had no issues with keys. Plain and simple, I trust them.
Bought multiple games and eshop cards and finally yesterday got scammed for 50$, bough an already uses eshop card from a seller with 99% rating called "Zeus", no success contacting the customer support and it has been the worst experience i have ever had on buying keys
Hello Alexandre,
Thank you for letting our team know about this issue, I hope that this is not too unpleasant for you and our team will be able to sort this our for you. I can assure you that our site does not operate any scams or fraudulent activities, sometimes faulty keys are posted by our sellers mistakenly on our marketplace, yet our team is always ready to help our users with that. As for the response times, our team is really busy as of late, and we have many new tickets coming our way that also need attention, I really appreciate your patience, while our team reaches your case. If you wish to speed up the process, you can reach out to us on our Discord, Facebook or Instagram channels. I hope that soon we will get your message, I wish you a great day ahead.
Don Jon,
Eneba Team
Eneba features games, DLC, and gift cards for all major platforms so it's highly likely you will find what you need. Another convenience is that there is an abundance of payment methods to choose from.
I requested a refund for a Ghost Face DLC Steam Key and they actually replied pretty quickly; however, this is where the compliments stop completely. Once they replied to me, they asked me to provide photo proofs which were already required to even submit the refund. Therefore, this not only further lengthens the refund process but they didn't even reply to my email after that. Their refund policy is a complete sack of $#*! and if your key doesn't work upon receiving it say goodbye to your money.
Heres some advice:
Don't spend more than like $10 at a time on this website and once your luck runs out and you get scammed be glad its only $10; I've seen some poor souls get $50 scammed at a time from this garbage.
Hey there Jeffrey!
I want to start off by saying that we are a market place. We do not sell the keys ourselves but our suppliers do. This is why we need more information from your side before we can send a report to our suppliers. After that, they will review the report and provide you with the solutions. These things do happen and we always provide solutions to our customers!
Amber,
Customer Support
Ordered a gift card on their site, went to my chart, filled in the billing and paid with ideal, then the page kept loading.
Result 64,34 gone. Just PooF. And they cant seem to find my payment and my order they claim there is no trail to follow.
I have bin using ideal Rabobank for over 15 years and this has never happened before that a transaction is send and collected and then disappears.
Seems Theft to me and im giving them a few days to either deliver the gift card or a refund or just any info on what happend and what needs to be done.
But so far they are either clueless or playing games either way im not going to sit by and watch 64 go PooF."
Hello Jehannes W,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and it seems that we have confirmed the issue and refunded you the full amount of your purchase.
If you have any more questions, don't hesitate and contact us.
Amber,
Customer Support
As others have stated previously, I purchased a game code from them around 3 days ago and the code didn't work, it had already been used.
I sent them an email regarding my issues and sent me a new one. That new code was also used.
Ive noticed how they've replied to other customers saying that they only provide a platform for their sellors, well maybe they need to police who they are allowing to sell products more closely as A LOT of people are being scammed out of money!
Id honestly avoid using them as they clearly don't care about their customers losing money as long as it goes into their pockets.
AVOID!
Hello Jamie,
We're glad that you have taken the time to inform us about it. On some occasions, there may be an error from our seller and these inconveniences appear, but our dedicated customer support team is here to help you out in such cases! We do provide customer support not only for sellers but our clients as well. Therefore I must kindly ask you to try again and contact us, and I am sure that our customer support team will help you to solve your issues.
Benjamin Cox,
Eneba Team
Really happy about descovering this store as a gamer. Really cheap prices for popular AAA games that cost quite a bit, also the site is rather easy to use. I bought overall 4 game keys from here and all arrived really fast, straight to my email, and then i activated them without any problem on Steam. Really happy with them as they offer superb deals quite often.
Overview
Eneba has a rating of 1.7 stars from 261 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rodrigo,
I understand you have experienced an issue regarding one of our products. Considering the case might have a variety of information omitted from the review and I will not be able to answer you fully, thus I have messaged you privately via Sitejabber.
Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support