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Eneba has a rating of 2.0 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1404th among Video Games sites.
This company responds to reviews on average within 28 days
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
Bought a couple of game keys here and i have to say their prices are the best, often i find discounts. Keys arrive to mail fast and all worked well, so shout out to them
Not a single SMS spam for 10 years. The day after I bought a Nintendo gift cart from them now I get them daily. They asked for my cell phone # to verify the purchase - and claimed that's all it will be used for. The aggravation is not worth the $15 I saved. DO NOT USE THIS COMAPNY!
Products used:
Gift card
If you use a lot of time cards (like me), this is a site for you! They also have great wallet recharges, especially the Steam ones. Try it and I doubt you will regret it!
I recently just bought the rogue company ultimate edition. Now when u redeemed the code it did work but it gave me the ROGUE EDITION not the rightfully paid for ULTIMATE EDITION. Can i get the rightfully paid for code?
Recently I purchased a game from Eneba and it has very smooth transaction page. Really loved the user-experience.
I will add one review in my blog: http://gamense.com
Bad treatment by eneba
OK i decided to treat myself with eneba to game codes as with everything what has been going on lately so i dont go crazy bored this site was good at first all other game codes worked and play perfectly till i came across citiesxl version 2012 OR VERSION 2011 PLEASE DO NOT BUY AS THIS STUDIO HAS CLOSED AND GAME WONT WORK EVEN THOUGH STUDIO IS NOW FOCUS LATEST VERSIONS OK
Eneba allows sellers to sell these codes to customers after i contacted them stating game studios have closed how can you allow this is ripping customers off ok i even asked for credit to spent back with them not now if they are ripping me off lost my money
HELP IS THERE ANOTHER SITE THAT PROTECT THIS BY BUYING EXTRA COVER PLEASE HELP WILL BE GRATEFUL SHAME REALLY AS THIS SITE STARTED OFF GOOD NOT NOW
CUSTOMER SERVICE VERY BAD PLUS THEIRS NO WAY OF CONTACTING THE SELLER DIRECT OR LEAVE A RATING
Hello DexstarPanda,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Amazing website, great variety of games for a cheap price, weekly sales are great too with huge discounts on popular games. Payment was easy peasy too, keys worked properly.
Over the course of the last four months, I purchased 6 keys on Eneba. I got them for a good price and everything worked. The service is much appreciated!
What I have got from them, it all works. I bought one Steam card and there was no issue with it. And later I wanted to get a game for myself, and again there were no problems. Good website
I wanted to update my review. It's obvious a ploy by eneba to send a response to my review. It makes them look good to everyone who reads it, they think to themselves, "hey Eneba responded and wants to make it right." Hold on everyone. This person has not responded back after I contacted back with her. In fact Eneba sent me an email stating they were going to close my ticket in 48 hours unless I send additional information. I even have an email from Butch at Eneba that states that I had sent all the information they needed.
I bought 2 ps plus codes on the 16th of December. I gave these to our kids as part of their Christmas present, when they went to enter the codes, we received the error code that the codes were already used. After contacting eneba and sending screenshots proving this I have not heard back from them going on two days. The last email stated that they do not issue the codes and they have a separate vendor that does this and would need to verify the screenshots. This is nothing short of disappointing and I may have to do some extreme measures on this company if I do not hear back from them.
Tip for consumers:
Pay a few dollars more to another site with better customer service and better reputation.
Products used:
Ps plus.
Hey There!
I'm sorry to hear about this situation. I want to notify you that unfortunately, these things do happen there can be a mix-up on our suppliers side but no worries as these types of issues can be easily fixed. I understand that you have already sent us a ticket regarding this issue. Once you provide us with all of the requested screenshots we will send a report to our supplier saying that their sold key was defective and in around 3 days you will be provided with solutions, either a refund or a replacement key.
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Amber,
Customer Support
Very bad company. Don't buy game from ENEBA. Description they put is misleading. When you asked for refund even within 24 hours. Even in their policy say they do refund, but they won't.
Hello Alfred,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
No refunds, at all. Bought a game without a description, played it for two mins, asked for a refund. They said it fit the description and i activated the key, so no refund. LOADS OF PLACES WILL VALUE THE CUSTOMER, OFFER SIMILAR OR BETTER DISCOUNTS, AND GIVE YOU A REFUND
Tip for consumers:
Dont use this site. they dont care about you, literally hundreds of discounts game store who do care
Products used:
PC game
Hello Will,
The issue with this is, that we can't get back a key, once it's activated by you. We are a marketplace, we do not produce keys ourselves, nor do we have means to revoke them from accounts, that have them activated already. Which is exactly why a refund is only possible if a key is invalid/already used or hasn't been viewed yet. All of this information is mentioned in our Terms and Conditions ( https://www.eneba.com/terms-and-conditions).
Jax Hendrix,
Customer Support
Throughout the course of 4 months I bought every Resident Evil title released on PC and who knows how much I saved by doing so. I love this series, much appreciated!
I never had problems with steam gift cards I got from them. It worked for me, if worked my friend (hence the gift part). I haven't tried the games, but their gift cards are valid and often cheap.
Bought a resident evil 4 key then they say from their system i got the key but i didn't receive it im still waiting but i'm pretty sure i will lose money
Good day,
Thanks for bringing this to our attention. According to the many listings on our marketplace, the release date of Resident Evil 4 is set for today, the 24th of March. Which means that all of the vendors who had put up offers for such keys must deliver their goods over the course of today.
Since Eneba doesn't publish, develop, nor sell the keys ourselves - we just provide a platform for our vetted, external sellers - we can only deliver your pre-purchased code once it's made available to us; when the seller uploads it to our system. This may not necessarily align with the release time of direct publishers and stores such as Steam, thus some delays are only natural.
Rest assured, we are know firsthand of the hype that surrounds well renown franchises such as Resident Evil and we're pressing our vendors to quicken their pace and upload the keys so our community could enjoy a weekend full of horror and thrills sooner. As soon as a key will be assigned - you'll get an email notification with a link to access it.
Additionally, keep in mind that if your patience runs too thin or if you find a better deal - you can always just cancel your pre-purchase and get a full refund prior to viewing the code. To do so, all you need to do is to contact our customer support team via https://eneba.com/resolution-center or email to support@eneba.com (both will reach the same assistance inbox). You could also edit your review and include your order ID or support ticket number (examples: "o-*******" and "#1234567" respectively).
Regards,
Eneba Team
Purchased a $100 Xbox gift card, which turned out to be an invalid key. I contacted Eneba support immediately (worst customer service I've ever experienced, very rude and came across like didn't want to help and made me feel like I was wasting their time). I had to provide Eneba with a screenshot of the error message and my Xbox account name, okay fair enough.
They then made me contact Xbox support and ask Xbox what's wrong with the key and the date it was activated, which was very inconvenient and awkward, but Xbox were really nice about it and replied saying "Sorry but the key had never been activated 'paid for' and I would have to return to the seller for a refund."
I sent Eneba a screenshot of this and they said they'll forward it to the seller and will message me when they hear back, that was almost 2 weeks ago, now every time I contact Eneba to see what's happening, they just say there is nothing they can do and I just have to be patient and wait on the seller to respond.
Thank god I paid using PayPal, so I can file a transaction dispute via PayPal.
If you are thinking about buying a key from this website, keep in mind that it might be a used/fake key and you'll then have to wait 2-3+ weeks to get your money back.
Tip for consumers:
Avoid this site if you can, but if you do decide to use it, make sure you pay with PayPal, so you can file a dispute later if the key is invalid, to get your money back.
Products used:
$100 Xbox Gift Card
Hello, John.
Thank you for the time you've taken to compose this review and inform us about your situation! We would be more than glad to help you resolve this issue! Since you already created a ticket, please provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx), you can easily do it by updating your review! And from our side, we'll do our best to resolve your case in a timely manner!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I had tried to buy some DLC from this site and had a massive issue with the phone number verification stage. I tried to input all different combinations, including using the country prefix, nothing worked. I tried to contact customer support and at first, they were "timely" but now, it's been over 12 hours since I had ANY response. The last response I received was "use a different phone number" Sure! I'll just pluck another phone number out of the air and use that one -_-
I also noticed that the price of the game had gone up (due to exchange rate) This also means that the price shown on the page isn't the final price. While the increase wasn't huge (2-3 dollars) this is still a bit misleading.
I decided to cut my losses and go with a different key reseller and managed to get the product the first attempt buying it and a few dollars cheaper.
I don't think I'll do business with Eneba in the future and while I won't tell others to not do business with this site, I would warn people just be a bit wary of them.
Hello,
I understand you have experienced an issue regarding the verification step. Certain phone numbers, such as prepaid ones (not exclusively) may not be accepted by our security system. As it's the way it is set up, we are unable to change the way it views specific phone numbers.
Regarding the prices, I understand you are referring to the marketplace fee. We try to be as transparent as possible with it. It's a fee charged for every transaction in order to cover our operational costs. As it's shown during checkout, you are still able to opt out of the order if you feel like the price of the product does not do it justice.
That's completely understandable and completely up to the user if they decide to choose a different website to purchase in.
Take care and if you ever decide on coming back and have any questions, you can always create a ticket here: https://www.eneba.com/support
Amber,
Customer Support
Very skeptical of the other reviews of this website.
I found this company because of a deal posted on SlickDeals.com. The deal was for Xbox game pass 7 and 14 day codes- though because the SlickDeals poster could only link to one, they linked to the 7 day code.
Within the comments of the deal, an actual representative from ENEBA commented. They claimed that the code (did not distinguish which type of code) would work for all users, new or existing Xbox customers.
Seeing this, I purchased several codes only to find they could not be redeemed. When I contacted Xbox, they told me that these codes could not in fact be used for existing users.
I quickly contacted ENEBA for a refund. I provided screenshots, an explanation of the problem, and even pointed out that an ENEBA representative had assured buyers that the codes would work for existing users- but ENEBA still refuses to give a refund for this order because I opened the digital code.
This is not the way to treat a customer. I'll be looking for every place I can to spread the word about this company's deception.
Hey there Mike!
I've got in contact with the Agent who posted that and he was and is correct in that case. This information was posted on this particular product:
https://slickdeals.net/f/14801116-xbox-game-pass-ultimate-1-month-4-01-2-months-7-61?src=SiteSearchV2_SearchBarV2Algo1
As you can see he has mentioned that *These codes definitely work for both new and existing* I'm really sorry for this situation but the comment that you have sent us was made only for that product and not the other products. There are other keys that do not work for the existing user but we always notify our customers about such cases in our important notices section. Because the product matched our product page description and the keys are working as intended we won't be able to issue you a refund.
Dustin White,
Customer Support
I really love this store! Ever since I discovered it, I do all my shopping there, for Nintendo games or WoW cards, and I am very happy with their prices.
I love Eneba! Their website looks really cool and they have some of the best games out there for really low prices! They even have giftcards which will be amazing for Christmas!
Avoid this website at all costs, sold me a key that didn't work in my region and customer support bull$#*!ted me with reasons they can't provide a refund, avoid at all costs!
Hello,
Thank you for informing us about your experience with our platform. Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our sellers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, where a key could not be working as intended, but for such cases our customer support team is always on standby to attempt to get everything sorted out, should a resolution be possible. If you feel like the situation was not investigated thoroughly by our support team, they will gladly take an additional look at it and review it again, so feel free to create a follow-up ticket with us and the investigation process will be continued once more!
Seth Morningstar,
Eneba Team
I am an avid fan of Elder Scrolls, and have bought the last missing pieces to my collection from them (I got Oblivion and latest expansion to ESO). They all worked like a charm!
Called Microsoft they told me Eneba refunded the code Xbox cannot refund digital codes with 3rd part websites so it's only them and they never answered my emails
Hello, Nikita,
Thank you for reaching out to me about your ongoing concerns. It's truly a shame that your game's license has seemingly been cancelled, but there's absolutely nothing to worry about. Our customer support team will more than gladly help you resolve the situation by reporting the issue to our seller, from whom you had bought the key in the first place. We managed to find your order and its related help inquiry from the screenshot of your Eneba Order Library and have already assigned a specialist to check in on your situation and get back in touch with you. Be sure to check your email inbox for more information. Let's work on solving this together!
Regards,
Eneba Team
Absolutely horrible! They do not care about their customers. They don't help you when you need it. They say thank you for your money but not our problem.
Hello,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through SiteJabber. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Accidentally purchased key and cant even use it. Customer service was awful and refused me a refund. This isn't the first time i've had awful service from this company, wouldn't recommend...
Hey Charlie!
Unfortunately, we cannot issue a refund for keys that were viewed and are working properly. The reason for this is that we cannot be sure if the user will not use or sell the key after a refund.
Amber,
Customer Support
Gain trust and grow your business with customer reviews.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team