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Eneba has a rating of 2.0 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1404th among Video Games sites.
This company responds to reviews on average within 28 days
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
I found a game i wanted for dirt cheap and bit the bullet. Got the code instantly and redeemed it, everything worked great!
I purchased a key of 12 months PS PLUS after recieving the key and tried to redeem it It says that the key has already been redeemed. I tried contacting support but I still didn4t get any feedback.
Sketchy company. They scam people. I bought a card for someone else and the card was used and they would not refund.
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Make sure to use the highest-rated vendor w the lowest ticket rate and highest sales rate just to be sure. Worked great for me.
Products used:
State of Decay 2 Juggernaught edition PC steam
I tried to purchase a death stranding key from them but when I tried to activate it the key was already used.
Hey there!
These things do happen from time to time but there is no need to worry as our agents will happily help you in providing you with solutions! You will need to create a ticket regarding this issue and one of our agents will review your case and forward it to our supplier. Once the supplier confirms the issue we will provide you with solutions either a refund or a product replacement. You can create a ticket by clicking here:
https://www.eneba.com/resolution-center
I've also contacted you via Sitejabber private message so I could further help you with your case.
Amber,
Customer Support.
Don't expect a refund if a key doesn't work. Once a key has been viewed, they will not refund your purchase.
Tip for consumers:
Skip this site and go to legitimate reseller.
Hello, Teresa!
Thank you for letting us know your opinion. I'd have to kindly note that if the product matches the description we've provided on the product page and the key was already displayed, we're unable to refund an accidental purchase, but the good thing is that you now own this product, so you could sell it so someone you know or anyone online that would be interested in it to recuperate part of the costs spent. It is important to note that Eneba is not a direct game seller/developer, but a third party connecting gamers and game sellers. Given the types of products sold and how they work, we need to limit our refund policy at some point, thus not all the purchases could be refunded. If you'd like to know more information regarding this, contact our support agents here: eneba.com/support, and our Support Team will happily assist you!
We'll continue to work just as hard, if not harder, to make sure you have the best experience possible.
Barb Wilde,
Eneba Team
I received a dud code for an Origin game key and there has been no action or refund in over 48 hours! Buyer beware.
Hello Mel,
I understand you have encountered an issue regarding our products. In these cases an agent will need to review your case. You can create a ticket here: https://www.eneba.com/support. After the requested information is received, you will be notified that it was forwarded for review. I can assure you we do not ignore any of the tickets created and do our best to answer and resolve them in a timely matter. With that said, due to our growth as a company, the response time may be delayed for a short period of time.
Amber,
Customer Support
They're just plain frauds. They hide important info and gamble on you missing it, then refuse to refund.
Hello Christian,
I'm very sorry you feel that way. I can assure you that we have no intention of making the information hard to see or in any way misleading.
I was checking your ticket and, from what I could see, the product you bought was the latest DLC for Final Fantasy XIV, Shadowbringers. As it's visible in the product's page, this key is not valid with the Steam version of the game. This information is not only clearly mention in capital letters at the beginning of the warning as we also made sure to put it in a place where it's easily accessible. The warning is right below the top of the page, next to the images of the game and above the description and offers we have available. I understand that in the rush of buying a new game you may not see everything, but the fact is that the was there and was in no way hidden.
Unfortunately, since the product you've received is the one described and since the key was already displayed, we're not able to refund it. I hope you understand.
Amber,
Customer Support
Made multiple purchases on this store and I never had issues before. Neither did my friends. I'd say its legit.
UPDATE: 5 WEEKS AND THEY STILL REFUSED TO HELP, ALSO TRIED TO SAY I NEVER PURCHASED FROM THEM BY DELETING MY ORDER AND MY PROFILE AND TRYING TO REPORT MY REVIEW (VERIFIED).
Fakes! The code does not work as promised. Did not provide the vbucks, did not provide the items. None of them. I've been dealing with this seller, Microsoft, and epic games for over 2 days. Microsoft and epic can't do anything to help because the code is not valid and I paid HERE for it. Both of them said the same thing after many hours of troubleshooting, that this code generator scam is common and that these generated codes are not allowed or honored! It's used codes too (already redeemed)! These guys will not make it right either - after I sent more than enough pictures and information they barely respond if at all! It was $70 that they are trying to keep for nothing! Now I have to file an investigation for fraudulence case against this website and close my bank account card which is linked to all my bills etc! HORRIBLE
Dear Brittany,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. We understand your frustration regarding this issue. Please understand, that some cases take a little longer to be investigated properly as all of the information has to be double checked, both by us and supplier as well. Rest assured, we are not trying to keep your money or scam you in any way and since you have already created a ticket regarding this issue, we will make sure to reply as soon as possible, to help you sort this out.
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Amber,
Customer Support
I bought 3 key's from eneba, everything was ok, tonight i decide to buy Dirt Rally and Assassin's Creed Origins from the seller Best-Pick, i recived a Steam key for Dirt Rally that works and a picture of a key for Assassin's Creed Origins. When i opend the picture a letter from the key was a little bit erased but i figured out what letter was, when i eneterd the key to my uplay account guess what the code was already been activated on another account. The support team reply my 6 days ago: " We are still waiting for a reply from the supplier."
12 Days and no new key or refund. My case was assignet to a guy Bill Jagger 4 days ago, and the priority was set to urgent but nothing else. 12 DAYS AND I'M NOT ABLE TO PLAY THE GAME I PAYED FOR!
For Eneba Rep the ticket ID is #******* so i don't se a reply to this review you don't find my order.
Hello Alexandru,
I'm sorry for the inconvenience this has caused you and that it's taking so long. I checked your ticket and I see that we still haven't received any reply from the suppliers, so my colleague wrote to them again in hopes of getting an answer faster. We will let you know as soon as we get a reply.
Amber,
Customer Support
Great prices great customer services im very pleased with my whole experience with eneba fast reaction time its all good
Hello,
Thank you for your excellent review!
We are glad, that we've met your expectations! Come back and see us soon for more great deals.
Cheers,
Eneba Team
Eneba features a very large selection of cheap games. Older triple-A titles are available here for a very good price.
Received my ARK: Survival Evolved Steam key in an instant after I bought it. Didn't think I'll get the game this fast and this cheap.
I bought a tinder gold key not working…
I bought a tinder gold key not working the service dont want to give me another key or reund
Bad service ever
Hello!
Thank you for taking the time to leave us a review! Kindly note that the Eneba website is an online 3rd-party platform to connect gamers and various independent key sellers, so before any resolution is given, a thorough issue investigation has to be completed. Of course, our dedicated Customer Support team is always there to help you out with it.
If you have already submitted a support inquiry - we'd love to review it! Provide us with either your support ticket number or your order ID - that way we'll be able to locate your order/support ticket in our system.
We will be waiting for your response!
Eneba Team
The game does not work and they betray the people. The mail service is stupid and not helful. I will never buy a game there again!
Hello Jule S.,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through SiteJabber. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I got my refund and I got my full money. So I updated this review to show that it is good. So thanks eneba.
I bought Ready Or Not for like 31.41 dollars and it said order fail and it took away my money and didn't give me a key like what? I want my key or a refund bc it's not fair that I have to wait a couple of days just to get it refunded.
Products used:
Ready Or Not game
Very nice selection of products no matter what platform you prefer, Eneba is unbiased in this regard.
They sold me a key that doesn't work. This is the second time. Do not use Eneba, g2a, cdkeys and many others are much more reliable.
Hello Kai,
I understand you have encountered an issue regarding one of our products. In such cases, an agent will need to investigate your case. Please create a ticket here: https://www.eneba.com/support.
Hoping your case gets resolved soon!
Amber,
Customer Support
It worked so yea and it was so epic recomend people should use this website and yea imagine saying it doesnt work ha lol
Hello,
Thank you for an excellent review! This means a world to us!
You are the reason, why we are working so hard, to provide you with the best possible experience with our services and we would love to continue doing it for you!
Amber
Customer Support
Tried to use the site after a kinjadeal link, received some international purchase error then my CC was compromised weeeee so fun
Hey there Jon!
I can assure you that Eneba is in no way associated with any kinds of illicit activities. That being said I strongly urge you to contact you payment provider regarding this issue so they could help you in this case!
Amber,
Customer Support.
I have bought a code, Amount is deducted, but never received the code in my email address. Dont buy from them. IT LOOKS LIKE IS SCAM!
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
This is very use full and smoth app becauce its my expirenes i dont lie. Its very very great app Thanks
Hello, Hassan!
Thank you kindly for your excellent review!
We're glad to hear that you are loving your Eneba shopping experience! Come back soon!
Cheers,
Eneba Team
Gain trust and grow your business with customer reviews.
Hello,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. As of late our team has more request to solve, so it can take some time for them to respond, thank you for your patience.
Don Jon,
Eneba Team