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Eneba has a rating of 2.0 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1404th among Video Games sites.
This company responds to reviews on average within 28 days
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
Everything is mostly awesome: simple website interface, very cheap prices, a large selection of products, and payment methods. The only downside is that there is a minimum price limit. Your order must be at least 85 euro cents. However, this small issue won't affect my final verdict 5/5.
Best shop I know when it comes to CD keys for games and gift cards. Delivery is fast, purchases are simple and easy and keys work. Not to mention the awesome offers. You can get some classic, critically acclaimed games like Fallout 3 or Mass Effect 2 for less than 10 euros! Insane.
Judging from some negative reviews I was a little hesitant to shop here but I decided to buy something anyway (Deus Ex: Invisible War). To my surprise, everything worked perfectly. I received the Steam key right after the purchase and launched the game with no issues. Seems that this service is good.
I purchased multiple keys here in the past, both games and gift cards alike. So far only once did I got a used code but the customer support fixed it immediately by providing me a new one. I'd say it's worth it. You can get a lot of things here much cheaper.
I purchased a google play gift card for my friend during Christmas. He bought a skin on Mobile Legends. Therefore I think its fair to say this is a legit site. I plan to comeback here in the future as they have awesome game deals too.
I had 4 successful purchases, and then out of nowhere i was unable to purchase.
After contacting support i was told i was disabled to "protect my account" for "suspicious behaviour". Purchasing more than one item is apparently suspicious
After 2 weeks back and forth to support, along with being told i was unable to follow simple instructions, my account was deleted at my request due to the sheer ineptitude of the support i received. Apparently only one person in a household can use one device to purchase from their site.
So Emma Rogers, if you are reading this. You have completely failed to do the only job you had.
Would actually rate zero but 1 is lowest.
I only used them because they were the cheapest seller (just) for the code i wanted.
The whole thing was stressful from start to finish
Interesting how I got a reply having posted on here. It was a standard reply that didn't progress the situation but a reply at least. Now 29 days they've had my money, surely a refund doesn't take this long considering I've even had Microsoft prove the code was used and not by me?
Tip for consumers:
Don't.
Hello once more Paul,
Please note that our Customer Support team and our Social Media teams are two completely separate units. We cannot control which inquiries get viewed and processed first, but what we can do, is try our best to locate your order or help inquiry and make sure it gets prioritized by our support specialists rather than them simply being in their regular queue. If you were to refer to our previous comment and provide us with an order ID, we'd more than gladly aid you in this endeavor. In the meanwhile, we can only kindly ask you for your patience while our agents work on resolving your issue along with a volley of new inquiries.
Sasha Ford
Eneba Team
Disgraceful company. Sold me a code for Xbox Ultimate which had already been used. I raised a ticket (as this is the only form of contact) to which they eventually replied asking me to get Microsoft to prove I hadn't used it. I did this and sent them the proof, after which they stopped responding and haven't answered any messages for the last three weeks. AVOID AT ALL COSTS.
Tip for consumers:
Avoid at all cost
Received a code that didn't work, it is now over a month later and after providing screenshots and proof of everything, there is still no progress being made. It seems all the protection is there for sellers and nothing for customers. Just getting repeatedly told to wait for a resolve from a non-responsive seller.
Tip for consumers:
Don't use it
Products used:
Digital game code. Didn't use as faulty.
Hello, Adam,
We're sorry to hear that your Eneba experience isn't living up to your expectations. We'll be more than happy to assist you in reviewing your customer support case along with our specialists and narrowing down on what's going on and how can we wrap it up nicely for you. For that, we need to locate it first. So, if you're reading this - please update your review and provide us with your support ticket number (ex: #1234567) and order number (ex: o-*******)
We'll be waiting for your response, so we could solve this together!
Sasha Ford
Eneba Team
I was sceptical about it at first because of some reviews I had found across the internet, but I gave it a try... Got my key at the moment of payment confirmation, cannot say a bad word about it. The site was recommended to me by one friend and I am glad I heard about this. I will use it in the future, I believe that I won't experience any troubles.
Products used:
product key for video game
Hello Marián!
Thank you for an excellent review! Great to hear you've had a wonderful experience with us and we have managed to subvert your expectations!
We hope you come back again soon for more great deals and offers! Cheers!
Seth Morningstar,
Eneba Team
Deposited $40 into my account + a 86c transaction fee (happy to pay) but only $4 was deposited. Apparently the 86c fee is for $4 not $40. I sent them a screen shots of everything and they have admitted an error on there side has happened but due to there t&c i refund is not possible. Wow! Avoid them if you don't want your money stolen!
Products used:
Account credit
Hello, Reece!
Thank you for your review. We would love to investigate this further to troubleshoot and find a way to help you in your case! In case you already had a case open with our customer support team, please provide us with your ticket number and the order number. (All of our order numbers start with o-******).
We'll be waiting for your response, so we could solve this together!
Regards,
Eneba Team
So I went to shop at Eneba on 6/11 because I thought it was safe based on Reviews but guess what I went and bought a 100 dollar psn card from their website. And as soon as I got it I went to the psn store to redeem it. It says that voucher is incorrect and does not work. So I went through the hassle of sending them screenshots of everything and proving from PlayStation chat the guy said he has no record of that code being activated or existing. 3 days pass and still no response. If you want to never see your money and lose almost 100 dollars shop here.
Hey there Dino,
Thanks for reaching out to us about this. We'd be more than glad to assist you in resolving such troubles. In fact, we're grateful that you've already made a support ticket with our specialists - that was the right thing to do. We can check in with them regarding your case, but for that we need to locate it first. Please update your review with either your support ticket reference number (ex: #1234567 of your order ID (ex: o-*******). Please remain patient - our support team typically functions on the slower side during weekends and non-business days, but they will always undoubtedly respond. So, let's solve this together!
Regards,
Eneba Team
First time buyer. Key was instantly delivered, but would not work on PSN. I tried to register on their site to create a help ticket, but the site would not allow me to login. I was able to create a generic help ticket but the auto response was that there was a backlog of requests and it would take a while. Terrible first experience. Hopefully I get this resolved.
Update. I got a response the next morning requesting screenshots. And a 3-5 day estimated resolution because they have to contact the seller. Once this is resolved I'll be extremely hesitant to do business with them again.
Hello there James,
Thanks for letting us know about your experience with us although it was not what we have expected it to be. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions/top-ups that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm glad to learn that you've already reached out to our specialists and from your description of their reply - it seems that the issue was escalated to the seller. In all honesty, I've seen issue like this be resolved within the same day, but since it's a weekend right now, I cannot vouch for the response time of our external sellers, that's exactly why our support team has given you a broader time window. If you do not hear back from them by Wednesday (22nd) afternoon, please contact one of our social media profiles or reach out for assistance on our Discord server - I assure you, they will connect you to proper channels and have agents check in on your inquiry. Let's solve this together!
Sasha Ford,
Eneba Team
The key does not work, it is wrong. I do not recommend ENEBA to anyone. I sent many mails without result because they answered differently each time and instead of solving the problem, Mao responded critically. In fact, I paid for a card of 20 € PS, but the card never worked, it is wrong. Incredible, very nice ads until you pay, and then the card does not work, the problem is not solved and the money is lost. I told all my friends not to buy anything from eneba
Hello,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Since you have already created a ticket, we will make sure to help you resolve this issue as soon as possible.
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Jax Hendrix,
Customer Support
I've bought a global key 3 days ago and it says doesn't work in my region. Made a ticket, but no answer for 3 days. Since they seem to react over here I'd thought I'd just write a bad review and see if they answer me here
Howdy Reinier,
Thanks for taking the time to reach out to us here. Please note that Eneba does not publish, nor do we sell any of the games or subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out and I'm very glad that you have contacted them already as well - it was the right choice. However, right now, our specialists are a tad bit swamped with new requests, thus their response times to older ones have suffered for it.
Not to worry though, as I've reached out to you via SiteJabber with an additional request. Please locate it in your inbox and proceed accordingly. Let's solve this together!
Sasha Ford
Eneba Team
I made a few good purchases on the site, so decided to buy a giftcard and make some more purchases. Bad idea... the card would not redeem and I was told through the chat help that there was a limit on monthly spend - what kind of retailer stops you spending money - especially with their own giftcards?
I queried why this wasn't mentioned on the site and was told it was in the terms and conditions, so I checked them - no such condition.
Then I was told that it had been removed from the terms and conditions but I still had to wait another 25 days before I could spend the giftcard.
So I now have a perfectly valid, genuine giftcard that I can't spend or even get a refund on.
Very deceptive practice by the website, I think I'll be taking this complaint further.
Tip for consumers:
Do not buy giftcards
Hello,
It's true, there's a monthly limit on the amount, that can be redeemed monthly. Gift cards are often used to scam, therefore this limitation is set.
We understand, that it by no means is perfect, but since gift card is valid and working, you can just wait it out and purchase the product later or can use it with another account, if you really want to buy something now.
If you want to purchase something on Eneba, there's not much of a reason to keep buying Eneba gift cards, you can use a different payment method and buy products directly. Gift cards are meant to be gifted not to be overly used.
Jax Hendrix,
Customer Support
I wanted to believe all of the positive comments I saw so I tried to buy a copy of doom eternal. I got the key, but it had already been used. Probably better off just putting your money toward a more legit source. Order number "o-yjpg7gy"
Tip for consumers:
Save your money for more reliable first party sources
Products used:
Doom:Eternal key
Hello, Joe.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
If the price seems to good to be true - it probably is. While eneba claim to just be a marketplace - they take some responsibility for selling keys through their site.
Bought a key to use for a game that evening - duplicate key did not work. Customer service apparently take over two weeks.
Hello Ben,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you didn't reach resolution yet to your issue, create a follow-up ticket with us and I'm sure someone will see it and will try to speed up the process.
Don Jon,
Eneba Team
I bought a battlefield 5 key and it was not valid, i sent email with all the pictures like they asked they keep saying it's impossible because of something else. They do this until you quit fighting they and keep your money.
Hello Rodrigo,
I understand you have experienced an issue regarding one of our products. Considering the case might have a variety of information omitted from the review and I will not be able to answer you fully, thus I have messaged you privately via Sitejabber.
Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I bought a key for battlefield 1 revolution and the key haf already been redeemed. After some time with their customer support they gave me another key that was also used! They told me i would get a full refund but i am still waiting.
Hello Zedit!
I'm sorry for the inconvenience this has caused you. If we have offered you a refund, then your money will be returned to you in 2-15 days!.
Amber,
Customer Support
The games are cheap and deliver quickly, but there are often issues with ordering and delivery. I've tried to order 8 games at once for about 25$ and it always went wrong somewhere and my money got refunded but when I tried ordering again the same error appeared but no money came back to my account. It's been almost a full day and the support is not responding to anything and my money is still not returned, although it says that the money is refunded in the order status. It's a lot of money for me and I'm really stressed out about it. It's not the first time this happened. When I ordered games before, one of the codes was used, and it took support 3 weeks to send me a new one. I would rate 4,5-5 stars if support wasn't so unresponsive and bad. I really hope my money is refunded and I don't encounter anything like this in the future.
Tip for consumers:
Definitely be wary of the time it takes support to respond to tickets and a potential wait of a few days to resolve your issues
Products used:
I played all the games that got delivered
Hey there, Dawid,
Thanks for sharing some of your experiences with us. I'm glad that you've been shopping with us multiple times and found just what you wanted, albeit with some technical struggle along the way. We want to make sure that you understand that we're always here to help you, even if our customer support team seems slower than your expectations may like them to be. As we, ourselves, do not sell any goods other than Eneba Gift Cards, all purchases actually come from our many vetted vendors and in rarer circumstances, there can be mix-ups on either their side, when delivering keys to our system or a malfunction on our side when processing orders. Either way - our dedicated and most adept specialists will undoubtedly assist you in every aspect of problem solving and troubleshooting, so long as we can ask you for your patience and cooperation.
In this case, we were able to track down your order for the 8 items and confirm with our specialists that there was, in fact, an issue with it, as the payment confirmation received delays. That being said, our payments team has spotted it and had already issued you a full refund for it. Such returning transactions typically reach users within 5-28 business days, so set yourself a reminder and save this time frame. Naturally, if you do not receive anything by the end of it - please contact our customer support team - they will investigate it with the payment provider and figure out what happened.
Sasha Ford
Eneba Team
The games are cheap and there's a great selection (not to mention they are cheaper than in most places), if you time it right you can buy it at the sale. I am into indie games and had no issues with keys. Plain and simple, I trust them.
Eneba features games, DLC, and gift cards for all major platforms so it's highly likely you will find what you need. Another convenience is that there is an abundance of payment methods to choose from.
Bought multiple games and eshop cards and finally yesterday got scammed for 50$, bough an already uses eshop card from a seller with 99% rating called "Zeus", no success contacting the customer support and it has been the worst experience i have ever had on buying keys
Hello Alexandre,
Thank you for letting our team know about this issue, I hope that this is not too unpleasant for you and our team will be able to sort this our for you. I can assure you that our site does not operate any scams or fraudulent activities, sometimes faulty keys are posted by our sellers mistakenly on our marketplace, yet our team is always ready to help our users with that. As for the response times, our team is really busy as of late, and we have many new tickets coming our way that also need attention, I really appreciate your patience, while our team reaches your case. If you wish to speed up the process, you can reach out to us on our Discord, Facebook or Instagram channels. I hope that soon we will get your message, I wish you a great day ahead.
Don Jon,
Eneba Team
I requested a refund for a Ghost Face DLC Steam Key and they actually replied pretty quickly; however, this is where the compliments stop completely. Once they replied to me, they asked me to provide photo proofs which were already required to even submit the refund. Therefore, this not only further lengthens the refund process but they didn't even reply to my email after that. Their refund policy is a complete sack of $#*! and if your key doesn't work upon receiving it say goodbye to your money.
Heres some advice:
Don't spend more than like $10 at a time on this website and once your luck runs out and you get scammed be glad its only $10; I've seen some poor souls get $50 scammed at a time from this garbage.
Hey there Jeffrey!
I want to start off by saying that we are a market place. We do not sell the keys ourselves but our suppliers do. This is why we need more information from your side before we can send a report to our suppliers. After that, they will review the report and provide you with the solutions. These things do happen and we always provide solutions to our customers!
Amber,
Customer Support
Ordered a gift card on their site, went to my chart, filled in the billing and paid with ideal, then the page kept loading.
Result 64,34 gone. Just PooF. And they cant seem to find my payment and my order they claim there is no trail to follow.
I have bin using ideal Rabobank for over 15 years and this has never happened before that a transaction is send and collected and then disappears.
Seems Theft to me and im giving them a few days to either deliver the gift card or a refund or just any info on what happend and what needs to be done.
But so far they are either clueless or playing games either way im not going to sit by and watch 64 go PooF."
Tip for consumers:
Dont order anything and if u feel like to gamble do keep it small like 5€ or max 10€
Products used:
Bought a 10€ gift card first time and Eneba delivered, now a 75€ gift card not delivered it seems a bait scam to me!
Hello Jehannes W,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and it seems that we have confirmed the issue and refunded you the full amount of your purchase.
If you have any more questions, don't hesitate and contact us.
Amber,
Customer Support
Gain trust and grow your business with customer reviews.
Hello Mike,
I'm truly sorry to hear about the bad experience you had in our page.
I was checking your tickets and I can understand why this was so frustrating for you. You were trying to take advantage of a good promotion that we were offering and after a couple of attempts, you were simply not being able to make the payment. I totally get it. But I must ask that you please try to see our side as well. If our system has blocked you due to suspicious behavior it's because your activity reflected exactly that. Which wouldn't have happened if you had only tried to purchase a couple of times, even if you had used different email addresses. Again, I understand that you were frustrated by the failed attempts and that you simply wanted to make your purchase. But as a Software Engineer, I'm sure you can also understand how our automated system would assume that several purchases made in a short period of time from the same source using different attributes can be taken as suspicious.
After your contact, we can get an idea of why this has happened but for an automated system, these attempts just seem like someone is trying to work around our security limitations. So, it ends up blocking the account to prevent it from being used without the owner authorization.
Now, I also know that you have contacted us and have stated that you are the owner of the account. But I'm afraid that simply not enough. That's exactly what someone that gained access to your account would tell us. I know that an experienced user like yourself has their own ways to protect your data and that what I'm saying may seem like silly excuses. But I ask that you consider that not all our users can protect themselves as you can. Most people still don't know how to protect themselves online. So, in order to resolve these sort of situations, we really have to go through the inconvenient process of review we started with you.
You preferred not to go through it, which is totally understandable. We just ask that you please try to see why we have to request it in the first place.
If there's anything else we can do for you, don't hesitate to let us know.
Amber,
Customer Support