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Eneba has a rating of 2.0 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1404th among Video Games sites.
This company responds to reviews on average within 28 days
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
I have bought Sony PlayStation Network Card - 400 SEK from Eneba but the Key they have provided is not valid. I have contacted their customer support and after asking me to send 4 screenshots from different sections of my PSN account, they told me that they have to check this with their suppliers and since it's up to the suppliers (External process) to investigate the case, they don't know how long will it take to get this fixed. Looks like at Eneba, they don't care at all about their customer. I have paid the money and the money is apparently gone and nobody is responsible for this. This is a scam in my point of view! So, I strongly suggest that you don't risk buying from Eneba! I will update this comment if the problem gets resolved.
I preordered a game from Eneba. After months of waiting, they emailed me to tell me their supplier can't get the keys and are refunding me despite the fact that they are still selling keys for this game – but now, because it is no longer a preorder, it is much more expensive from them or anyone else. So, they have cost me money and the opportunity to buy from a reliable supplier. They try and blame their supplier but if they do not vet their suppliers properly then that is their fault.
Tip for consumers:
Dont trust them with your pre-order as they may not honour it.
Hello,
I understand that this can be a frustrating thing to happen for you. Sometimes our sellers fail to deliver the pre-order keys due to various circumstances that can be unexpected or there are any other issues during the delivery process that can stop our seller from delivering them. I hope that this experience wasn't unpleasant for you and that you will stay with us in the future.
Don Jon,
Eneba Team
Bought 25 x7 week Game pass ultimate codes. 3 of them did not work - not the end of the world but they are trying to put the blame on the 3rd party vendor. However my contract and invoice is with ENEBA and not the vendor. I have supplied screenshots for them as requested.
I have asked for some replacement codes and for them to deal with the vendor or alternatively they can deal with PayPal directly. I'm going to give them one more day.
Ticket no: is *******
My past dealings with them have been fine, I expect a better service for something they could easily write off.
Hello Ross,
Thank you for informing us about your experience with our platform. For starters, I would like to mention that we do not sell nor make these keys ourselves, we only offer a marketplace for our verified sellers, to sell their keys at.
Should it ever occur that a key is not working as intended, we take responsibility ourselves that that has occurred and in no way do we blame the seller for any reasons at all. If a key is defective, both us and your seller investigate the case as we should, since it falls on both parties to provide proper resolutions for every affected customer. While you do make the purchase in accomplice to Eneba as a platform, in the end the sale is made by the seller, who provides you with a key, who they themselves are provided with it from their own trusted suppliers.
Having that in mind, if any issues befall your purchased products, our customer support team is always there to help and they are currently, together with your seller, investigating the case to provide you with a resolution and both equally deeply appreciate your patience during this matter and will make sure to get it sorted out!
Seth Morningstar,
Eneba Team
I bought 3 keys for the 2019 grid game, but I got the keys to the regular grid. I reported the matter to the support with screenshots that a different grid pops up, I gave 4 screenshots with each key and so far they can't get it done and they ask for the screenshots I have already given them. And in the second situation, I bought lego marvel super heroes 2 and sent a screenshot telling me from steam that the key was activated 5 days before my purchase. It wasn't enough to get my money back. To me, it's a bunch of scammers.
Hey there!
The reason our agents ask for the same screenshots for the second time is that the initial screenshots did not fit our requirements. Also, our suppliers may require additional information on faulty keys. And about that second situation, I've contacted you via Sitejabber private message and I've asked you for more information about that case. Please check your inbox and get back to us as soon as possible!
Amber,
Customer Support
Eneba stole $12 from me by selling me a bad cdkey. I ordered Minecraft months ago from them and it worked fine. I ordered a 30-day Warcraft cdkey but when I used it on the Bnet app it said the key had already been used (redeemed). I approached Eneba and they had me send them screen shots of each step to redeem the key which I did. They still refused to acknowledge the problem and lied to paypal saying that the cdkey was verified before selling it to me. I'm currently working with my bank's fraud division. There are better cdkey sellers. Leave this one alone.
Hello Chris,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
ENEBA is a scam website. Okayfreedom bought for 1 year after 12 days okayfreedom doesn't work. ENEBA doesn't want to refund my money or make okayfreedom work? So don't buy from these scammers. There was nothing about 10 GB per month when I bought them, they just corrected the website after. And many software is free to try while sold at ENEBA example bitdefender is FREE for 6 months?
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page, of the fact that there was a mention that the monthly allowed web traffic for this application was a total of 10 GB, per month. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team
So i bought a card code from this website for myself and i got the code when I entered it it gave me a error its been redeemed already when i never redeemed it so they put me in this game with contacting playstation support i did that and ps support just kept ending the chats before i can send them the proof and toying around with me so i sent the proof i needed to eneba and they said sorry we cant give u ur refund because of blah blah blah this is ridiculous dont buy from this site they took my money and i didnt get what i wanted >: c
Hello Robbi,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at, so additional investigations are needed for us to be able to resolve such cases. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you believe that another resolution should have been provided, you could try to report the issue and go through the investigation once again. We wish you a great day ahead!
Barb Wilde,
Eneba Team
Seems to be a scam as they turned down 2 separate cards for a $101.00 purchase. After the first card was turned down for insufficient funds I assumed it was because the international purchase so tried a card approved for that and was turned down again with insufficient funds. I knew I have funds so verified and was show I had $20,000.00 available and still show insufficient funds. Beware as 2 banks aren't wrong!
Hey there Rob,
Thanks for sharing your opinion about us. I assure you that Eneba's business model is, by no means, to rob, cheat or otherwise deceive any of our users. There are many reasons why orders or payment may fail, especially if they are made during non-business days, as certain payment providers that we use on our platform are either unavailable or working at lower capacities during weekends. That being said, if any of your orders flopped and didn't go through, do not be alarmed about any reserved or charged funds - your bank will return them to you as soon as they confirm that we did not receive them. Additionally, you can always reach out to our support team over email ticket or any of social media profiles. Our specialists will more than gladly aid you in resolving the matter and help you make an order with us if you'd still like to.
You can reach our support team at https://eneba.com/support
Sasha Ford
Eneba Team
I bought a key from Eneba after buying the key they said the key is not working in my region. They refused to give me a key that is working in my region and did not refund me. When I was buying the key I did not see any indication if the key will not work in my region or not. I asked them several times to refund my money or give me a working key in my region they refused.
Hello Albert D.,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Ordered game pass 6 months. Only seems to work for 4 months
When (frustrated) my son accepts the 4 months, he finds out the code does not even grant him access. ˋ
Customer service does not even botter to answer
Just lost 49€
Staynaway
Products used:
Thieves
Hello Tom.
Thank you for informing us about your experience. Please first note that we are indeed a fully legitimate business whose main goal is to bring the best bang for your buck for all of our customers. However we also do acknowledge that on rare occasions, there can be a mix-up on the sellers side and issues surrounding non-working keys can happen, however we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues, which by the looks of it you have already contacted! However at the moment, our support team is currently experiencing a much larger than usual amount of incoming inquiries and are working hard to ensure that every customer that needs assistance is replied to in a timely manner. As such, their overall response times are just a bit longer than usual at the moment. But if you wish to speed up the process, please feel free to update your review with either the number of your ticket or the ID of our order (which goes as something along the lines of o-xxxxxx) and we'll gladly ensure that the case is looked into in a swift manner, if that has not yet happened!
Seth Morningstar,
Eneba Team
My order gave me a message after i payed with paypal that the transaction had failed cause i had ad block on and to try again so i did and then it wanted my phone number to send me a link but when i put in my number it said it was not real.So went on pay pal and found they charge me every time they had me try again. I got paypal to stop the charges because i tryed to use their customer service what was a joke they had me write a ticket out and i still have not heared back lol scam site. Report scam site to Google i know i am. thats the only why we will get this site to go away. And looking in to them asking for a number to send a link it sounds like they are phishing for info.just one big scam
Products used:
none got ripped off
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be some technical issues. That's an easy fix for our customer support team and I'm glad you've already reached them out, now it's just a matter of time before they'll resolve this issue!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Title says it all. I've purchased many steam keys from this site and I've always received the codes nearly instantaneously. They're a lot cheaper than their competitors too.
Highly recommended!
(ticket: *******) So I bought nier automata from their store for the first time ever and as u can expect I got used key so I emailed them, they replied within few hours for the first time I provided everything what they wanted and got a reply that they thank me for that and they provided this ticket to somebody ya know the same $#*! every support says. It's been 4 days since then, I wrote 3 replies since their last one and didnt get any reply or anything. Like honestly at least tell me to $#*! off if u are going to just straight up ignore me and take my money. Save ur time and money people and DON'T buy from eneba sometimes it's worth to pay a little more than deal with this $#*!.
EDIT: this is just hilarious after 2 hours of me publishing this review they finally replied offering me refund, if thats not just a coincidence then its kinda lame. Either way imma change my rate from 1 to 2 stars unless they end up having "problems" with refunding my money which im really afraid about.
Hello,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Please understand, we have a lot of inquiries right now and we are trying to respond to as many as possible. We checked all of the previous communication with you and have issued you a refund for the purchase.
Amber,
Customer Support
I had bought a vanilla visa gift card to use on eneba, i tried using it but it kept saying error, after a while i tried again snd it said there was no funds, i checked and it said somebody had charged all the money i had on google play which i dont even use i have an iphone and the card was brand new, and what i alos noticed are the time stamps, it was charged minutes ahead of my time, if youre planning to buy from eneba please be careful
Tip for consumers:
Be careful
Hello, Jaime!
Thanks for sharing your experience with us. I'd have to kindly mention that not all prepaid cards can be used when purchasing on Eneba, that's why you were receiving an error. However, the situation at hand sounds pretty strange, so if you still haven't, please contact our customer support team by filling out a ticket at https://eneba.com/support or support@eneba.com. If you've already done so, please update your review with either your order ID (ex: o-*******) or your support ticket reference number (ex: #1234567).
We'll be waiting for your reply!
Regards,
Eneba Team
Update;
They investigated the situation and refund my money.
I bought a nintendo key from Eneba, apperently seller was using a stolen credit card and my whole nintendo account was suspended. I talked with nintendo they want proof obviously and request a screenshot of refund from the seller. But eneba is not helping they just say "the key was already displayed".
Heyllo Marul,
I understand it is frustrating to pay for a product and then even getting your account suspended.If that is the case, please contact Nintendo support and request confirmation that the key was the reason the account was suspended. After you receive it, please provide the information to an agent and they will be able to get you a solution for this matter! Not to worry as we n no way sell stolen keys as we work with trusted merchants and that would not benefit neither them nor us. Because if such a case is reported, after receiving confirmation, will provide you with a solution. You can provide it in your created ticket, or if you prefer a new one here: https://www.eneba.com/support\
Amber,
Customer Support
I purshased three bunles on eneba and recieved two of them. The third one didn't show the code only a pdf of some weird patterns. I've contacted service three times in total on two different accounts, but haven't gotten help. They responde "A new ticket has just been created for you automatically" every time. What does this mean? I've contacted them even more under their answer but I haven't gotten an answer. I need help fast!
Hey there Karl,
Thanks for letting us know about this. I'm sad to hear that you've ran into such and issue but I'd like to take this time to kindly ask you to remember that Eneba doesn't publish, develop, nor sell any of the games, bundles or subscriptions ourselves. We're merely a platform for our sellers to offer what they've got up for sale.
On some rarer occasions, a mix-up can happen on the seller's side where issues like this can happen. It's nothing to worry about as our dedicated customer support team is more than gladly willing to help you resolve the matter. I'm pleased to hear that you've already reached out to them about it as well, although since you've did it on several accounts and instances - that may delay the process a bit, as it's best to maintain all inquiries regarding the same issue within a single support ticket. This is our busiest time of the year, thus delays between responses are to be expected, but I assure you - our support agents will undoubtedly respond and help you sort everything out, it's just a matter of time and patience. Let's fix this together!
Sasha Ford
Eneba Team
I like this site and I always return here. Just a few days ago I bought Plants vs. Zombies: Battle for Neighborville and it works like a charm. Received the key in time. I don't understand people who blame Eneba for scamming. Neither me, nor my friends ever got scammed at this store.
I bought a $100 eshop gift card from their site from one of their sellers on December 18th. When I went to activate it for my brother on December 24th for his Christmas present, it was already activated. I tried to resolve this issue and 2 weeks later they sent me an email essentially stating that it wasn't activated when it was sent out and that they sided with the seller. Thank God for PayPal and their protection because I already got refunded from them and if I hadn't used them I for sure would not have the eshop card or the refund, I'd just be out $$. Luckily, Gamestop has digital delivery and Christmas was saved, more of the story, stay away from this sketchy site and save yourself the trouble by going with one of the official distributors. Nothing but scammers and skells here.
Tip for consumers:
Don't do it.
Products used:
Digital Gift card
Hello Gerald,
Thanks for the feedback. It's truly a pity that you have seemingly not only run into a faulty key but additional issues during the resolution process as well. We would love to have our customer support team take a second look at the situation to ensure that the situation was, in fact, handled appropriately and that no stone was left unturned during the investigation with the seller. The best way for us to proceed in such a fashion is to get a reference of either your Order ID or the support ticket number that you've had when communicating with our specialists initially. Examples of each are "o-*******" and "#1234567" respectively. If you've got a moment to update your review with any of the mentioned details - it would greatly aid us in the matter and hopefully for the future of Eneba as well.
Moreover, we're thrilled to hear that you did manage a way to solve your holiday gift situation one way or another so that the recipient would still feel that festive joy of the gifting season.
We will be waiting for more news from your side.
Regards,
Eneba Team
The seller scammed me with 125 euro steam cards that were probably sold to multiple people. I tried to get help from their help desk, they gave me useless answers and asked for a lot of screens and stuff (that I always immediately provided) for like 20 days, after that they closed my case stating that I could not 100% prove that the seller was a scammer.
Funny part: to prove it I would need info from the seller that he obviously doesn't provide or the full picture of the cards that they did not provide even if I asked it multiple times.
End of the story: if you get scammed by the seller, ENEBA will just help the seller scamming you.
Tip for consumers:
Stay away from this site
Products used:
Steam cards (not working)
Hello,
Our team really appreciates your review. I understand that this is a large sum of funds, and that it can be really frustrating if this is going on. Sellers sometimes post used/ faulty keys by mistake, yet our team is always ready to help you, and I can assure you that no one is trying to scam you! I believe that it was a misunderstanding, usually if the keys are used our team asks to reach out to (in this case) Steam support, and inquire on the date and time for the redemption. If the Steam support asks for the proof of purchase, our team can always provide you with it if needed. I hope that your issue will be resolved, and you will be able to get your card, or funds soon! I wish you a great day ahead.
Don Jon,
Eneba Team
Bought Minecraft from them, no wait whatsoever. The difference between two versions was displayed when buying the item, so no issues with that either. It's just a great and cheap place to get games!
Great site. Sorry to the others whom it has failed. I have spent 50 bucks on 200 dollars worth of games. Shadow of tomb raider, la noire, batman, brutal legend, RE 2 to name half. All worked.
I bought a key for battlefield 4 and it was already used. Then I get no response from customer service, you better buy somewhere else because Eneba is unreliable.
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Ignore the response from Amber J. – Eneba Rep, its all crap, no messages were received and they stole from me as explained in above review.
Steer clear of these scammers.
Hey there!
Thank you for bringing this to our attention. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
We can relate to that while buying in a rush issues like these could occur due to lack of attention to details. However, considering the types of products we sell, we need to limit our refund policy at a certain point, in our case, that point is after the key is displayed. We needed to create this limitation because as soon as the key is displayed we have no way of knowing if it was activated or if it will be activated in the future. Our dedicated Customer Service team is always willing to help you sort it out, so we're afraid that if the first time they couldn't issue you with a refund for that order, nothing much could be done, although we're going to review your case in depth once more to see if there's a small chance to resolve it in your favor.
In order to locate your order and inquiry I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Dell Cherry,
Customer Support
I was sure the key are from official distribution but this keys are from resellers and many of them are used. SCAM LIKE G2A.
Used keys and no money back, cos i didnt activate key immediately and reseller will activate your key after few days if you not activate and they tell you that You could activate cos the date is after Your purchase. SCAM!
Hello Henio,
All our keys come from European distributors of legitimate keys. Unlikely other pages that sell this type of product, not everyone can sell in our page. To sell with us, one would need to have a registered company with proved experience in the business. What this means is that the quality of our product is extremely high. Mistakes can still happen, from time to time, some products need to be retyped so a typo in one of the codes is a possibility. But these are very rare cases. And we will, of course, help out if you find one of these problems.
So, if you ever have a problem with one of the keys you got from our website, don't hesitate to contact our support team. We'll be more than happy to look into what may have happened.
Amber,
Customer Support
I bought Nier: Automata, got given a key that DOESN'T work. Its not redeemed, ITS NOT VALID! Tried contacting them through sending tickets, Discord and through Facebook messenger but no answer. Just want my refund back and don't bother buying from this company.
Hello Christian,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Gain trust and grow your business with customer reviews.
Hello Amin,
I'm very sorry to hear about this situation.
Please don't worry, we are certainly responsible for the product and for helping you get a solution. We were not trying to excuse the situation or even blame the supplier for it. All we were trying to do was explain that since we'd have to wait for their reply, the process may take a bit more than what we would like.
Thankfully the suppliers have already replied and our team has just contacted you to offer you a solution. Now, all we need is to know how you would prefer to resolve this matter.
We'll be expecting your reply.
Amber,
Customer Support