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Eneba has a rating of 2.0 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1404th among Video Games sites.
This company responds to reviews on average within 28 days
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
No refund possible or take your time and your patience with the support, they really don't understand english language. They just send autoredacted message Scammed 3 times I've deleted my account. My life is better non :)
I bought ea fc 24 ultimate edition and didnt recive early access with it. I was told to contact eneba support for that issue but they are taking 1 day to respond. Very slow support in general. I am willing to change my review if a get a respond in the next 3 hours.
Tip for consumers:
Very dissapointed
Products used:
Ea fc 24
Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. It's amazing that you contacted our colleagues regarding this matter. I can assure you that our team will do whatever it takes in order to resolve this mone for you. As you may noticed this release is colossal, so our Customer Support could be a bit swarmed with inquiries at the moment, thus replies might arrive a bit slower than usual.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I bought a game on October 10th, the code doesn't work. I sent an email asking for a solution, they replied that they would speak to the supplier(?) and to date they have never said anything to me again. If you want to buy a game to play in a few weeks, this is the ideal store
Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. Our Customer Support currently has an increase in their workload, so replies may arrive slower than usual. Colleagues are solving each issue from oldest to newest and I can assure you it's just a matter of time before they'll reach yours.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I didn't have any of the bad experiences with the site. I even bought games for different platforms, with different prices attached to them. The keys all arrived on time, they all worked. I have only good things to say about this shop.
My girlfriend and I tried to buy a Far Cry Primal key and it was claimed. We were told to contact Ubisoft asking for when the key was activated and since Uplay won't tell us the key seller just used that as a way to rip us off saying it was activated after it was bought even tho Ubisoft says different. Total scam don't touch it, you might get a key that works but if you don't support will bend you over and take your money.
Tip for consumers:
Use Instant gaming hasn't failed me yet.
Products used:
Bought a Far Cry Primal key for Uplay and got a used key.
Hello Alexx,
I understand you have encountered an issue regarding our products. Please forward the chat to our support team. They will be able to assist you further and provide additional information on how the case will be handled further.
Amber,
Customer Support
I bought Guacameele 2 from a highly rated seller on this store. I received a duplicate key and created a ticket. They asked for screenshots which I provided and haven't heard since for nearly a week. This store is selling instant delivery keys, scams people and provide duplicate keys. There's no way to rate the seller as well for to help other users from getting scammed. Avoid at all costs if you do not want to be disappointed.
I pre-ordered a key for a buddle on fortnite, i did it on October 31st, i've been waiting 3 days to use that damn skin, because the buddle would unlock on November 2nd. Then yesterday (November 1st) i bought another code(it was a gift) for my friend, but i sent this one to His email, however i paid both of them with My paypal. Now, we both got the Keys today, actually i got it at 1-2 am. Mine is not working, and my friend just redeemed his skins, so basically now, i paid for both of them, but i got nothing, the support is not answering, in 3 hours from this moment i'll try to start a ticket on paypal to get my money back for the first order (mine) if The don't answer. That's totally messed up, must be a $#*!ing joke!
Tip for consumers:
Don't buy on ENEBA.
Hello Ovidiu,
Thank you for letting our team know about this issue. Sometimes mistakes happen and few keys here and there are faulty, as they are posted mistakenly by our seller. I believe that our team can solve this for you, it can take time for them to reply to your messages, as they are really busy as of late, many more requests are coming our way that need attention too, so it's not done intentionally. You can try reaching out to us on Facebook or Discord to speed up your resolution process. I hope that you will reach out to our team in the channels mentioned, and we will be able to help you with this. I wish you a great day ahead, and I hope for your message soon.
Don Jon,
Eneba Team
I made the same mistake to buy a cd key here... they provide me an invalid cd key for steam! After email contact they told me to buy a new one because I live in the wrong region which isn't true... don't go here!
Support is terrible. I bought 3 Roblox keys over 2 weeks ago and I still haven't received WORKING codes. The ones they sent me were already redeemed. And support refuses to believe me, saying that the seller insists that the keys were working and valid( they weren't). Stay away and don't spend your time with these scammers. This is fraud.
There is now way the seller can verify if the keys were activated or not, Roblox doesnt allow that. You are scammers.
Never buying again.
Order number: o-yjaupqy
Support Ticket: *******
Tip for consumers:
Use it only if you have money to waste.
Hello.
Thank you for informing us about your experience and providing us with significant information! On quite rare occasions, there can be a mix-up on the sellers' side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. Having that in mind, our colleagues were already informed about this situation and will do whatever it takes to resolve this matter for you!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I feel robbed by having to give this company a 1 star review. Trust me, just stick to CDKEYS or whatever because although Eneba are tempting with low prices I promise you won't receive your code or a refund. You're not actually buying the code from Eneba you're buying from a third part vendor that don't care about reputation and will send the code to multiple people. Then Eneba will say provide proof of activation blah blah you give it to them, they make you wait 2 weeks so they can contact the seller and then they'll tell you the code has been activated so there's nothing they can do. If you're reading this debating whether to buy from them don't say you weren't warned. You will 100% be scammed.
Hello,
Thank you for your input and informing us about your experience.
For starters - you are correct, we are indeed only a platform for other sellers to sell their keys on and no purchase is made directly from us, as Eneba does not have any products of it's own. All purchases are made from verified and trusted sellers, who go through a long verification process to be able to sell on our website. And I can assure you that every seller does care about their reputation as they care about the customer as much as everyone else on our team does and no key is ever sold at any given moment to multiple customers, ever. But it can sometimes happen that there's a mistake on the sellers inventory and a non-working key can be provided, and thus, an investigation process needs to be carried out by both our support team and your seller as well to properly seek out resolutions for you. For used keys, the activate date and time are often used as additional proof / confirmation for both the sellers and our support team about the situation and after it is received, the sellers often tend to also complete a verification process with their supplier to validate the claim with them, whether the sold key was activated before the purchase was made or after it. I completely understand that the process itself can be frustrating, especially if it goes that far and can take longer than usual, based on the case itself, but the goal is always the same in the end from all parties - to receive a proper resolution for you. If in your case specifically it was confirmed that the key was activated after the purchase was made, then indeed, our team cannot provide any further resolutions as keys activated after the purchase window cannot be refunded or replaced.
However, if you feel like the situation was not investigated thoroughly by our support team, they will gladly take an additional look at it and review it again, so feel free to create a follow-up ticket with us and the investigation process will be continued once more.
Seth Morningstar,
Eneba Team
Payed for a code and after checking out i was told the price had changed while the item was in my cart. I then checked with my bank and was told the money had been taken from my account! Would not recommend buying from here!
Hello,
The prices in this industry are very dynamic and this can happen. But do note that we do not set the prices, our suppliers does this is why there are diffrent prices from diffrent suppliers.
Amber,
Customer Support
Bought a game for my son, they took the money and i didnt get the product. No phone number, no chat to help... only a stupid ticket that took hours to receive a reply saying that they received the ticket... but no fixing of the issue
Tip for consumers:
no body to help you
Products used:
spyro reignited trilogy
Hello,
I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual.
We're glad that you have taken the time to inform us about it. It seems that you might have experienced an issue of a technical nature. There is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you have contacted them already - our team will make sure to resolve the situation for you!
Also, if you wish to reach out to us faster, contact us on our social media channels or join us on Discord!
* Eneba Facebook https://www.facebook.com/enebagames
* Eneba Instagram https://www.instagram.com/enebagames/?hl=en
* Eneba Discord https://discord.me/enebagames
Barb Wilde,
Eneba Team
I haven't had any problems with eneba - bought 5 games for steam and it worked, then I bought a key for Fallout 76 which did not work, so I had to contact customer service and thats where things went downhill.
Replys back and forth, customer service (probably the same person) identifying each time as somebody else. It took them some time to reply that I'm basically a stupid person for not agreeing to wait undisclosed time for thier supplier to reply. Well, that was it - I had enough of this $#*!.
See the pattern here? You can buy few games, but once a supplier or thier API make a mistake, they wash their hands. Customer service is there only to copy-paste stupid templates. Absolute worst.
DO NOT RECOMMEND
Hello Konrad P.,
I'm sorry that you feel this way about us. I can assure you that our Customer Support team is more than one person and we did not say that you were wrong in any way, we just reported this matter to our suppliers as we always do in every situation about a used or invalid key.
Regarding this matter, we actually received an answer from our supplier confirming the issue. We have provided you with a few possible solutions. Please make sure to check your inbox and we'll be expecting your reply.
Amber,
Customer Support
Brought a key for COD vanguard key already been used, after a week of emails and having to contact Microsoft who confirmed the key had already been redeemed before it was sold to me, despite providing the proof to Eneba who now gone very quiet. I would suggest anyone to be wary of this company, who customer service is lacking and despite having proof they asked for so far have not made any attempt to resolved the dodgy key they sold
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J,
Eneba Team
Eneba is an online retailer of high standards. Out of all the instances I used its services only once did I had to go to the support in order to handle a problem I encountered. Usually, all goes well, I can't recommend it enough.
EDIT: After hours of contact we reached an agreement, issue is now solved. NOT a scam but could be more smooth of an process for sure.
-----
Provide an non working key, they don't take responsibility at all.
Got a non-working key, they instruct me to contact THEIR supplier or contact Epic-Games myself for official proof that the key doesn't work. Suppling screenshots of the error message (they ask for this) is not enough after-all.
Feels like a huge scam. Paid full price for a key that doesn't work, Eneba not willing to take ANY responsibility at all. AVOID!
Hello c r.,
We apologize for the inconvenience this situation has certainly caused. We'll make sure to try to find a way to smooth this process as much as possible since we know that it's always an unpleasant situation. Nevertheless, we thank you for sticking with us through it and we're glad to know that your issue has been sorted. We would also like to point out that we appreciate the time you took to leave an update in this review.
If there's anything else we can do for you in the future, please don't hesitate to contact us again.
Regards,
Eneba Team
I bought a key for doom eternal for what I thought was ps4, it wasn't it was to be used on Bethesda. Once I had realised my mistake and attempted to at least try it on ps4. The code was too big. I contacted via their ticket service which said to provide pictures of the key as part of the proof. However, they refused to refund as I had displayed the key (which they asked for)! So now I am money out of pocket, with an item I can't use but they could easily have provided to someone else and refunded me. Avoid these thief's at all cost!
Hello Darren T.,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that we have offered you some solutions.
Once we have an update regarding them, we will let you know immediately.
Amber,
Customer Support
I've tried everything with them. They sold me a duplicate key. I created a ticket (which was way more involved than I thought,) Did not hear anything form the until 5 days ago when I wrote a bad review in Trustpilot. They answered to my review saying that they had asked for further information. They only asked for more information after I created the review. They are asking me to contact Steam and ask them for the exact date and time when this key was activated. I already did and Steam does not answer. How is this my issue to resolve? They should be figuring this out with Steam. They were the ones selling duplicate keys. I have sent countless emails and nobody in Eneba responds. And here is the kicker, if I don't send Eneba they responso from Steam in 48 hrs, they consider my issue resolved. Eneba, you guys are horrible.
Hello Isidoro G.,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that this matter was solved and the solutions were provided of which you chose a replacement key, which was sent out to you.
If you have any more questions or concerns, feel free to contact us.
Amber,
Customer Support
Purchase accepted insantly, code provided instantly and was working.
I was very suspicious about them since most of the reviews here are calling them scammers but for my surprise everything worked out fine
Pay attention that this review only represeting buying valorant points and nothing else.
Tip for consumers:
it was instant and cheap
Products used:
Valorant points (Turkish region)
Poor service, seller sold me a used code and refusing a refund/new code.
I will be staying away from Eneba in the future. I purchased some gift codes from seller Digital Keys and a higher value one has already been redeemed on someone else's account. I informed Eneba straight away, literally within a few minutes of the order going through, and they passed on the information to the seller who has told them that the key was unused, which is false. I have gotten back in contact with eneba with further proof the key was used before my purchase. They replied that the sellers photo of a physical gift card is solid proof the code was unused and therefore they still won't issue a refund, even though I have proved that the code had already been used on another account when I tried to use it. This is really disappointing support and I am £45 down. It is a shame as Eneba has been good in the past, I have placed many orders, but this experience has been poor and I will not be making anymore purchases in the future.
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page and based on the sellers information, was activated after it was purchased. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed, or already activated.
Thank you for your understanding.
Amber J.
Eneba Team
The Global Key I received for Football Manager did not work, (Issues Raised #*******). I have shared the screenshots but no reply from last 7days. I have been told they will need to contact Supplier to see what the issue is. This shouldn't happen in first place when you sell Global key and its locked to a region or is incorrect. Scammers have stopped responding to emails and won't even give money back. If you are scammed use PayPal to get your money refunded
Hello Patrik,
To start things off, I would like to remind you we are a marketplace and we do not sell the keys ourselves. The reason your inquiry was forwarded to the supplier was because that is from who you have purchased the product. We also have no intention to scam any of our customers. It is a very busy time for us and our suppliers due to Covid, our growth as a company as well as all the game and product releases happening currently.
Getting back to your case, it was reported on during the weekend. As most of our suppliers do not work during the weekends, that may prolong the review process slightly. Regardless, an agent has mentioned this as well, but if the suppliers do not provide a solutions within the given time-frame, we will provide you a solution, so there is no need to worry that your money will be gone.
You have the right to hold a dispute regarding the case, but please keep in mind that you will need to undergo a very similar review process as you did via the ticket and the case will still need to be confirmed via PayPal before a refund is provided.
If you have any other questions or concerns, please let us know via the ticket created.
Amber,
Customer Support
I purchased a fortnite honor guard skin code. My code arrived immediately but that code was already redeemed.
Eneba's support helped me in 1 day after my code was sent and they gave me a good key. I recommend this site warmly.
I purchased game code on Friday the 7th. Code didn't work (origin said it is already redeemed). I contacted Eneba straight away (through "contact us" form as there's no number to call) and asked to provide new code or issue the refund. I received automated response day after to provide screenshots etc. which I replied to them straight away on Saturday. It is Wednesday now and there is no response at all from them, despite me being sending 3 reminding emails (yes I did checked my spam boxes etc.). They just don't bother to help. Not recommended at all. I have now contacted my bank to get full refund via chargeback claim.
Hello KG,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that we have contacted our supplier with the information you have provided us. Once we receive an answer from them, we will immediately contact you.
In the meantime, if you have any questions, feel free to contact us.
Amber,
Customer Support
I warn you not to buy on this website, they sent me a used code and now I must prove that I am not lying so that they answer me for my money, expose private information and wait as long as they want, do not say no me I did not warn you
Tip for consumers:
I warn you not to buy on this website, they sent me a used code and now I must prove that I am not lying so that they answer me for my money, expose private information and wait as long as they want, do not say no me I did not warn you
Products used:
Playstation suscription
Hello,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm sure that together our team can help you to resolve your issue and any information they ask for is on a standard basis, which is used for any cases that might pop up regarding the products our sellers provide.
Seth Morningstar,
Eneba Team
I gave 60 euros to buy the forza horizon 4 ultimate edition when my money was spent on her corporate account instead of sending me my code it was just a mistake but the money disappeared from my account. I tried to contact the company but it was in vain
Hello ntinos p.,
I'm very sorry to hear about this situation.
I was checking your ticket and I see that the issue was solved and the replacement key was provided.
I hope that you're enjoying the game.
If you have any questions or concerns, feel free to contact us.
Amber,
Customer Support
Gain trust and grow your business with customer reviews.
Hello there,
Thanks for informing us about your concerns. I would like to bring to your attention, that we employ over 100 support agents with a healthy majority of which have a close to native speaker level of understanding for the English language, on top of having a few that are native English speakers. I assure you, there's close to no chance that our support team's specialists did not understand your request. However, when the topic comes to ordered product refunds and replacements, I kindly ask you to review our store's operating terms and conditions: https://www.eneba.com/terms-and-conditions for all the additional information that you may need.
If you need anything else, feel free to reach out to our support team once again.
Sasha Ford
Eneba Team