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Eneba has a rating of 2.0 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1404th among Video Games sites.
This company responds to reviews on average within 28 days
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
The site has many cheap games, which will save you some money along the way. I bought my Swtich titles from them since it ended up cheaper and I preordered one more game. I just really like the site.
Got the right key for fifa 22in minutes, and I suffered from a technical issue in EA servers and contacted eneba support who reacted professionally and advised me to try again and it worked.
Tip for consumers:
Fast service.
Products used:
Fifa 22 Key.
THEIR GOOGLE PLAY GIFT CARDS ARE INVALID AND WHEN APPROACHED THEY DO NOT HELP MEANWHILE I NEVER HAD THIS ISSUE WITH OTHER SITES. THEY HAD THE GUTS TO BE AGAINST THEIR CUSTOMER.
Hello, Faren,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Stay away of this type of websites, they work in a shady way, they sell codes that doesnt work and then later they say it is a non valid code for your area and expect you to pay for nothing.
Hello Cristian,
I'm very sorry about this situation. We always provide solutions to invalid keys. I've sent you a private message, please follow up with your email address so I could take a look into your case :).
Regards,
Eneba Team
I have bought few Switch game from Eneba and have no regrets. Prices are often lower than anywhere else, and they have sales (that's how I got my game, in fact). Definitely recommend
I purchased a World of Warcraft upgrade through Eneba in the beginning of May of 2023. I have bought several keys from Eneba in the past and never have had an issue. I went to input the key into Blizzard's website and it stated the key was already used.
I sent in a ticket to Eneba to get this resolved. They responded saying it would be up to 5 business days for a response from the seller. In the meantime I reached out to Blizzard's support team. They stated that they could not help me with a key they didn't sell and couldn't give me any information when the key was redeemed. They did however say that they could tell the key was NOT used by me. I sent a screenshot of this to Eneba. They eventually reached out to me and told me that the seller had proof I used this key. I asked specifically for proof, that doesn't exist since I did not use the key, and they have ghosted me then closed the support ticket.
I will definitely not be using Eneba in the future and encourage everyone making a larger purchase on Eneba to look elsewhere. I'm now out $52 with nothing to show for it.
Hello,
Thank you for the time you've taken to place this review and informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. Please reach out to our customer support team and they'll gladly review your case once again! Remember if your ticket was closed due to inactivity - you can create as many follow-ups as you like!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
BOTTOM LINE UP FRONT: DON'T PURCHASE STEAM KEYS FROM Eneba. SCAM
I attempted to buy Total War: THREE KINGDOMS Steam Key and when I tried to load the code into my Steam account it said the key was no longer valid. Like some of the other reviews on the Sitejabber website, Eneba asked me for a screenshot of the key, and my Steam library along with the error message. It has now been four days with no response to my ticket.
Mr. Axel Montattle, I can only assume a customer rep at Eneba was supposed to be helping me with my ticket but no response.
By the way, I'm an adult who uses wargames as a teaching tool fork history class in college. I plan to share my experience with all of the parents I know that purchase online games for their kids, my students and will post this cautionary tale on other websites that warn people of scams.
If anything changes I will update this post in fairness.
Hello Ike,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I've purchased 3 games on Eneba in the last four months or so and in neither of the cases have I encountered issues. In fact, I am very satisfied with the service.
Bought an HOI4 key explicitly advertised as being for the US region, bought it, was NOT for the US region and could not be used. I gave them a chance and spent 2 weeks repeatedly asking them when they are going to fix it, all they know how to say is "we are waiting to hear from our supplier".
After 2 weeks of repeated emails and the same response every time, I asked them when they were going to refund me, they pretended I didn't ask that question and told me again some canned response about "waiting from their supplier". Had to file a chargeback finally to get my money back. Interesting to see what lie they will come up with in response to this, since they seem to respond to all of these reviews.
Edit: The response below is true, they did send me a message after weeks of stringing me along, and conveniently "got a response" from their supplier as soon as their payment processor informed them that the transaction had been disputed, probably because you get penalized for chargebacks. I did get my refund but not from them returning it.
Hello Jai,
I'm very sorry to hear about this situation.
I was checking this matter with our team and it seems that our supplier has already replied confirming that there was indeed an issue with your key. The key you've received is not global and as such, they have offered to resolve this matter. Please make sure to check your inbox, our team has already sent you an email with the possible solutions. Just let us know what you would prefer.
I would like to apologize once more for the inconvenience this situation has caused and for the delay in getting it sorted. If there's anything else we can do for you, please don't hesitate to let us know.
Amber,
Customer Support
I bought from this website three codes
5$ google play gift card
20$ steam gift card
25$ Google gift card
All of them were damaged
I do not recommend this website
Theifs! Their refund policy sucks. They WON'T REFUND YOU!
Hello there,
Please keep in mind that we are a marketplace and we do not sell the keys ourselves, we provide a platform for our suppliers to sell theirs. If you encounter any issues with keys, our support team is always ready to lend a hand! They will request of you some additional information and the case will be forwarded to the seller for review. Thus, we have contacted you via Sitejabber. Please make sure to check your inbox, and we'll be expecting your reply to get your case looked into.
Amber,
Customer Support
I want to share my personal experience as a former employee of Eneba. My time working for this company was extremely disappointing, I feel it is important to provide an honest account of my experience to help others considering employment with them.
The most important part is that my trainer intentionally wanted me to type 'PR' into the search bar to reveal potentially visited 'certain' websites while looking at my search history (And then take a screenshot) to try to mock me in front of my coworkers. Initially, I was confused because I didn't realize what he had done until later. I'm worried that he might be engaging in this practice with other new employees, causing them to experience the same situation.
Apart from this incident, I encountered numerous issues that significantly impacted my professional well-being. The work environment was characterized by a lack of respect and a general disregard for employee well-being. Management consistently failed to address concerns, leading to a pervasive sense of frustration and demoralization among the workforce.
Additionally, there was a blatant disregard for work-life balance. I consistently found myself working on a hectic schedule without proper compensation even on national holidays. The workload was overwhelming and unrealistic, resulting in excessive stress and burnout. This company and their team leaders showed little regard for the mental and physical health of its employees.
Furthermore, the compensation and benefits provided were far below industry standards. Salaries were uncompetitive, and there was a lack of benefits or performance-based bonuses.
I strongly caution potential employees to thoroughly consider their options before joining Eneba. The negative work culture, lack of work-life balance and inadequate compensation and benefits make it an unfavorable choice for anyone seeking a positive and fulfilling professional experience.
Please note that this review is based on my personal experience, and others may have had different experiences working for Eneba. However, I believe it is essential to share my story to shed light on the company's shortcomings.
I purchased a "GLOBAL" key, and instead I was sold a Russian key, when in the description of the problem it was written that the game was available in all languages. I am waiting for a support, I have already contacted the EA and they have told me that they (the site of Eneba) will solve the problem, otherwise I will ask the forced refund to paypal.
Hello Honourer,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Hello Honourer,
Thank you for providing more information, I was able to find your ticket. As I was checking it I see that there is a PayPal dispute open. Because of that, this matter will be solved by the PayPal team, since we cannot interfere with the order anymore. There's nothing to worry about though since I see that there is an answer from our suppliers. You will be informed through your dispute about it.
If you have any more questions, feel free to contact us.
Amber,
Customer Support
I bought a code for Battlefield 1 Revolution and got a key that was already redeemed. 0/5, will not be buying from this site again.
Hello Theresa,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Sitejabber. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
They sent me a used code and refuse to replace it or issue refund... claim they need all sort of personal data for that... avoid!
Hey there Roman,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm glad that you managed to reach out to our support team about the matter - that was the right thing to do. I'm saddened to hear that you didn't wish to comply with our specialists' requests though, all they wish to do is to help you resolve the mishap and would never ask for more than the bare minimum effort and information needed, in order to proceed with the procedures at hand. I kindly ask you to reconsider and give them another shot. I assure you that we function under GDPR law and any forwarded and handled information is censored from sensitive user date before being moved, thus there's nothing to be afraid of.
Unfortunately, this review alone is not enough for us to locate your concerning event, but if you update it with an order or help ticket number - it will be. Hoping to hear from you soon! Let's fix this together!
Sasha Ford
Eneba Team
Bought a steam key at lower price than G2a and received a working code after 1 min. I can recommend this site.
Products used:
Steam Key
This company has the worst costumer service i have ever seen. Very bad attitude, if something goes wrong they will not do anything positive to sort the problem out.
Not helpful on sorting issues, DO NOT USE, stay away from this site, DO NOT LET your childreen buy from this site
Hello Angela,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Sitejabber. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Yesterday I bought The Crew 2 which is featured on Eneba's Ubisoft collection. Never played a racing game quite like it before and I'm very glad Eneba had it for such a good price.
Bought an ENEBA gift card with Paypal but never received the redeem code. After asking I got the money refunded in the ENEBA account but can only use it there. Useless for me.
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Bought Football Manager 2023 but the key code didn´t work either on Steam or Epic Games. Heard good things about Eneba but now I wonder if i got scammed?
Hello, John,
Thanks for reaching out to us about this. If you've bought a PC version of Football manager, please follow the instructions from the important notice within the product page and redeem your purchased key on https://redeem.footballmanager.com/ first. Once you do so, it will allow you to select which further platform you'd want to activate the game: Steam, Epic Games or the Microsoft store. That should solve this for you.
In case it doesn't, please reach out to our customer support team by making a ticket at https://eneba.com/support or email to support@eneba.com - they will assist gladly assist you.
If you've already made a ticket, please share your ticket number or order ID (ticket number example: #1234567, order ID example: #o-*******) and we'll check in with our specialists on the subject and get back to you ASAP.
Regards,
Eneba Team
Waste of money, support takes forever to respond. I trusted this company and I will be sure not to make that mistake again. Felt cheated.
Tip for consumers:
Use G2A instead. I have had much better experience with them.
Products used:
Mafia: Definitive Edition Steam Key GLOBAL
Hello, Anish!
Thank you for letting us know about your experience. I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual. Apologies for any delays.
Our dedicated Customer Support team is more than glad to help you sort it out. If you have contacted them already - our team will make sure to resolve the situation for you! Also, you can always simply edit your review here and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation.
Regards,
Eneba Team
So I ordered the minty pickaxe on here and got it right away. Thought it would be a scam but it worked out. Instant code
I had made many purchases through this site and never had a single issue. The codes always work and delivery is pretty much instantaneous.
Hello, Lukasz!
Thank you for an excellent review!
We are thrilled, that you enjoyed your experience shopping at Eneba! Come back again!
Amber J.
Eneba Team
I bought GOTY version of game, but they sold me STANDART edition.
Support didn't answer me.
Big thanks! Now I know another scammers store.
///
They helped me to refund my money.
Products used:
Game key
I bought GOTY version of game, but they sold me STANDART edition (I found out after activation).
Support didn't answer me.
Big thanks! Now I know another scammers store.
Tip for consumers:
don't buy anything from them
Products used:
Game
I've spent hundreds on this site, but recently there was a issue with an order. They have NO CUSTOMER SERVICE AT ALL you just send emails, get a general pre written message, then nothing. No communication, no replys to emails, they just ignore you.
This quickly went from one of my favourite sites to the worst. I've had to resort to trying to get a charge back via PayPal because I simply am not getting a reply.
If they did reply, they could probably fix my issue quickly, but after 3 days I'd be a fool to think I would get a response.
I was issued a refund and I chose to accept the money in my eneba wallet as it was instant. But the site won't let me spend my balance, saying I don't have enough money - see screenshot below. Now I'm ignored.
My advice - stay away - there are similar sites out there (Gamivo, g2a, instant gaming, cd-keys) who are much more deserving of people's times and money.
If everything goes wright, then you'll be happy, but as soon as any issues arise you'll wish you never spent anything on this site.
Edit 9/12/23 - I've waited 6 days for a reply from customer service, and have not received a single email. I resolved the problem myself, I tried again to buy the item again, which had now increased in price and was able to purchase it.
Not happy that all my attempts to to contact were ignored, and that it cost me more money because I was ignored. So can't recommend this site, which is a shame as they have some good offers. But any site that takes your money but is totally unreachable, is not worth the risk and I'll be spending my money elsewhere from now on.
I've updated my rating from 1 star to 2, because I did eventually get my product, but it was more expensive and they have no customer service.
Tip for consumers:
Stay away
Products used:
Digital games
Hello, Matthew,
Thank you for sharing your experience! We value our customers more than anything, so rest assured, that colleagues will do what's in their power to resolve this one for you. At the moment due to the holiday season, some replies from customer support arrive slower than usual. Regarding the balance - it seems like a technical issue and it'll be quickly resolved once your inquiry is reached.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Gain trust and grow your business with customer reviews.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team