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Eneba has a rating of 2.0 stars from 259 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eneba most frequently mention customer service, gift card, and game pass problems. Eneba ranks 1404th among Video Games sites.
This company responds to reviews on average within 28 days
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
$#*!ing SCAMMERS! I am lost 50$
They are took money 3 times! Then they support write give me order id)) but order id dont have but they have youre money!
Products used:
xbox gift card
I have used eneba to buy steam keys and PSPlus subscriptions as well as Xbox Game pass and Xbox games.
I have never had an issue almost 5 years using the site
Products used:
Games, Gift Cards, Subscriptions
Bought a code for my grandsons game
No way would it work
You can, t believe what they want before even thinking of refund
If you buy pray it works or bye money
AVOID!
Hey there Peter,
Thanks for taking the time to share your Eneba experience here. It’s truly saddening to hear that you've run into issues like these. However, our dedicated team is always giving their best in order to resolve any matter that our customers experienced on our platform. Please contact our customer support team through eneba.com/support and let’s work on this and fix it together!
Dell Cherry
Eneba Team
They sell used codes and they have slow customer service. I am still awaiting a refund or replacement for my Sea of Thieves game.
Hello Andreu,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Sitejabber. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Their games are good, prices also work me. I am only an occasional gamer, but this store is my go-to place for my needs.
Great selection of games for a cheap price. Found some really old good ones like Fallout 3, Deus Ex: Human Revolution, GTA: San Andreas - most of the time they don't even cost 5 euros.
Super easy to make purchases and the prices are really low. You can't miss this option out when searching for games to buy.
I paid and received absolutely nothing payment was successful but we can not deliver the product? Shop with the competition you do better
Hello Dominik,
There are multiple reasons, why that could have happened. Payment might have been successful, but we haven't received it yet, in those cases, you only receive a product, once we get a confirmation about payment. Payment might have been unsuccessful, meaning, that your payment provider has reserved funds for the purchase, however we did not receive it. In both cases, if you haven't yet please create a ticket, we have a dedicated customer support, who's ready to help your resolve these type of issues.
https://www.eneba.com/resolution-center
I've also contacted you via Sitejabber private message so I could further help you with your case.
Amber
Customer Support
Key works just fine, good support.
I hope you will have even more games to choose from in the future, good luck guys
Excellent service I am very satisfied as a customer and I look forward to shopping here once again. Recommended!
I live in Lithuania and when i want to buy xbox game pass key from them, it is always written, that the region is wrong. On every live key is written about wrong region, but they have no keys that will actually suit Lithuania. Even if you buy Europe or Global live key it is always written about wrong region, but it always worked and i had no issues since few days ago i bought Europe key as always, but it didnt worked because it had wrong symbols. Eneba responds with bots as always. No problem solutions were found, they jus keep writing me about wrong region despite that they dont have key, that would suit Lithuania. I never had any issue with them, and now they cant even try to fix their page and give their customers right information. Looks like they scam people on purpose. What is even more funnier, that founders of Eneba are from Lithuania, but they are scamming their nacionals with no regrets. I was your loyal customer for a long time, but now I see the concept of this page is to earn money and they dont even think about respecting and helping their customers. Please be cautiouts, because you never know when you will loose your money. Never buying from them again. Pinned photos with examples, that it is impossible to find key on their page, where it would be written that it works in Lithuania. Avoid them at all costs!
Tip for consumers:
Avoid them, because you never know, when you will get in trouble. Even if they key itself contains symbols that cant be there they will not see their fault there and will find a way to make it your fault. Also they cant find problem solutions, just bots answering your issues and that is all.
Products used:
Xbox gamepass ultimate live key
Hello Luke,
Thank you for your extensive review on this subject. We'll gladly elaborate on our position on this. You see, while it is true that the key offer in the example you've showcased is for the GLOBAL region, there are still some restrictions on where it can be activated. Firstly, you need to keep in mind that the term Global merely refers to the key being eligible to redeem in more than just one continent, but still may have further limitations on specific regions, hence checking the restriction list is always a recommendation. Furthermore, we must discuss the sad topic of Xbox Live services not being available across the globe either, several countries, including our very own HQ in Lithuania, have considerable inconveniences due to the fact, which makes all Xbox/Microsoft digital content keys non-redeemable by default. Before, it would be enough for a user to set their account's region to a different country, but nowadays Xbox/Microsoft is taking into consideration your physical location (or at least I.P.), over your account's region. This means that the only way to activate it would be to change your actual physical location.
We do not wish to deceive any of our lovely users and simply want to put up as much information as is necessary to understand the most relevant parts of the offers from our page, how to activate them and any restrictions that may be applied. Keeping all that in mind, if you did purchase a key and had some activation issues - the best way to solve them is via our resolution center I.E. Making a ticket at eneba.com/lt/support
Our specialists are more than adept and handling and resolving any and all product related concerns. We are all human, and not above admitting to possible mistakes, so if you believe that the key you got contains invalid symbols, feel free to make a new ticket or reply to an existing one, clarifying the topic and our agents will more than gladly look over everything again to ensure that all is as it should be.
Regards,
Eneba Team
I purchased a gift card here recently as a Christmas present and everything worked. I see no reason to not recommend this key shop. It's good.
This is scam website, which source of income is their own bugs and not sending subscriptions to customers
Hello Lukasz,
Thanks for leaving some feedback for us. I can assure you that Eneba's business model is, by no means, to rob, cheat or otherwise deceive any of our users. Whilst our platform isn't completely bug-free, we encourage our users and visitors to let us know about any of them with a bounty system for the more serious ones (https://www.eneba.com/bounty). As for the issues with your ordered key delivery, please keep in mind that Eneba does not publish nor sell any of the subscription keys ourselves. We're simply a platform for our sellers to offer, that which they have, up for sale.
On some rarer instances, there can be a mix-up either on the seller's side or just a technical issue within our own system. That being said, our customer support team is more than gladly willing to assist you in resolving the matter. If you still haven't, please create a ticket at https://eneba.com/support
Sasha Ford
Eneba Team
Do not buy anything on Eneba.com they are scammers, they charge you immediately, they keep your money with a change of mail which is useless
Hello Cristian A.,
I'm very sorry to hear about this situation.
I was checking your ticket alongside our system and I see that purchase attempts were blocked. We've provided some more information on your ticket, so please make sure to check your inbox to learn more.
If you still have questions or concerns, don't hesitate and contact us.
Amber,
Customer Support
I pre-ordered Fifa 21 and they sent me an used code. I sent a ticket to them, they responded after 8 hours but now I can finally enjoy the game. Damn
I bought two psn 50 usd no one works.
I open request but no answer
Its first time i never had problems before
Products used:
Psn 50 usd x2
Hello, Walid.
Thank you for the time you've taken to compose this review and inform us about your situation! We would be more than glad to help you resolve this issue! Since you already created a ticket, please provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx), you can easily do it by updating your review! And from our side, we'll do our best to resolve your case in a timely manner!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
As the title said. Sent me codes that are not valid and after 7 days of a ticket open they told me they did nothing wrong and will not refund.
Tip for consumers:
DO NOT USE THIS SITE!!!
Products used:
Something from another site ofc!
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! Please simply create a follow-up to your existing ticket or create a new one via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Total scam. Sold me WoW keys that were already used and wasted two weeks of my time with a fake refund process. Avoid at all costs.
Tip for consumers:
Avoid this site
Products used:
WoW codes
Hello,
As you may know, some mix-ups can occur due to human errors. But it's easily fixed by our customer support team who's always willing to do whatever it takes to resolve any matter for our customers. It may take some time but it's worth the wait. If the item is indeed a faulty one - you'll surely get an option to either get refunded or get a new key.
Dell Cherry
Eneba Team
Got a key for a DVD ripper program and it worked great the 1st time... Very pleased and saved $48.00 USD.
Hello, Gordon!
Thank you for your excellent review!
We are glad, that we've met your expectations! Come back and see us soon for more great deals.
Cheers
Eneba Team
Terrible company.
They sell used keys that do not work. They then refuse to refund your money after they defraud you.
Hello Roman,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Tip for consumers:
purchaced key for far cry 6 the key was invalid. sent ticket to eneba they didn't respond. fraud! yo
Products used:
purchaced key for far cry 6 the key was invalid. sent ticket to eneba they didn't respond. fraud! yo
Hello, Loukas!
I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual.
We'd be more than glad to assist you in resolving such troubles. In fact, we're grateful that you've already made a support ticket with our specialists - that was the right thing to do. We can check in with them regarding your case, but for that, we need to locate it first. In case you have already generated a ticket, please provide us with your ticket number and the order number. (All of our order numbers start with o-******).
We will be waiting for your response!
Eneba Team
Honestly the best game card shop around. I got steam cards for myself and friends for them and it saved me money per transaction. This is the best!
I bought Cities 2 which just launched with lots of bugs, so basically the game is poorly designed and doesn't work. They refuse a refund.
Greetings, Miguel!
Thank you for informing us about your experience.
Based on your description, you successfully received and redeemed a valid key from our marketplace, allowing you to download the game as advertised on Eneba. Please understand that we are a platform for key sales and not involved in any game development. Issues with game quality or bugs are under the developers' purview, and we can only assist with key-related problems (invalid, wrong product, etc.).
We empathize with your situation, and while we can't offer a refund because neither we nor the seller can cancel/revoke the key or remove the game from your account, our Support Team is still here to provide general troubleshooting advice and guide you to the game's developer/support team. To contact our team, create a ticket at eneba.com/support.
We genuinely hope the game's developers address the issues plaguing the game, so that you can fully enjoy your gaming experience.
Amber J.
Eneba Team
I bought a product of theirs by accident and they refuse to give me a refund for the £10 purchase. A bunch of scum!
Hello Louis,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Gain trust and grow your business with customer reviews.
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team