EntirelyPets

I'm a veterinarian. I deal daily with 1800PetMeds, Chewy, Petco, etc. I recently had a client request medication from EntirelyPets, which was a first for me.

Every other online pharmacy allows me to authorize/decline requests online. I've sent two emails to EntirelyPets asking how I can authorize this request, as my fax machine is currently not sending. No reply. I guess I'll contact my client and explain that apparently EntirelyPets does not want her business.

I wish I could give ZERO stars!
I ordered liver medication for my 14 year old dog. I ordered with plenty of time so there would be no lapse on his coverage.
I ordered for the first time from this awful company, I even paid extra for 2-3 day shipping. Today is day three, I received NO email, NO tracking, NOTHING!
I just called to check on order.
They told me it's back ordered!
No date for delivery!
Agent was clueless asked for a manager, he could have cared less, his name was Sean.
No apologies no help, he actually hung up on me when I got upset….
They are careless, awful, disrespectful and ignorant.
I will be posting on every site possible to let the world know how awful and careless they are!

Clicked email link to confirm that I received my purchase which I thought was a cool follow up due to the blight of porch pirates. Silly me, it connected me to "sitejabber" so I can leave a review. So I thought "why not"? I have always received great service and value. A star rating and a few words are NOT enough. A 100 character comment is required. Photos are optional. Seriously, I will continue to make quarterly purchases but won't be clicking the link again. Omg. Now I have to REGISTER to leave my review. So Now I'm displeased enough to want my opinion known. A truly misleading email from Entirely Pets.!

I ordered from them to save a bit of money, but now wish I had saved myself the wasted time and stress instead. It took them over a week to receive approval from my vet, despite the fact that she spoke with representatives and left voice mails three times giving approval. I have called them myself one to two times per day for the last week to check in with what is happening with my order and have been told different accounts each time. Today I was told that the approval was just received today and my order would ship tomorrow, which was also what I was told yesterday as well. Each customer service representative has given me varying, unapologetic, excuses and have offered no solutions. The advertisements for other products that play constantly while you wait on hold are another fun bonus. Do yourself a favor and order from a different site.

We haven't started administering the medicine yet because I'm still trying to figure out a way to give my cat two capsules in the morning and one capsule at night without opening it up and sprinkling it on his food. Our vet said this medicine was revolutionary in the treatment of cats who are showing signs of kidney disease. I do wish it came in a liquid or it was OK to open up the capsule But we will figure it out for my favorite cat of all time Smarty Pants. He was diagnosed with hyperthyroidism last year and his treatment is working but his kidney values are slightly elevated now. The high end of his range is 30 and he is at 36... so we want to nip this now.

Terrible customer service, the calls and Emails go into black hole, no answer.
The product was falsely listed as in stock, after waiting for a week for shipment, it showed out of stock. Then it was back in stock and two weeks later still no shipment.
If you value your pet's health don't shop here, the delays can literally kill a pet who needs the medication. They should not be in business at all, they don't know how to run a business.

If you order was back ordered (only to find out after you placed the order) and you decided to keep it, watch your credit card statement for double charging. I was charged back in Feb and again when they finally shipped in April. I only accidentally found this out because I had to look up something in my February statement. I complained about this to the customer service rep and got a "not my personal fault so don't complain to me. Things can happen and it's accounting's fault. By the way, accounting dept doesn't talk to the public so you can't complain there either. We are gonna process your refund so what's your problem" attitude. Poor customer service training. Don't spend money here or spend it knowing you're not allowed to complain.