I found the shampoo, ear cleanser, and special cleansing wipes for 1/2 the cost my vet was charging me. I ordered from their website on a Sunday evening and they shipped it the next morning. I received the purchase within 2 days. I was surprised because I live in a rural area and almost everything I order takes@ least a week. The order was exact, nicely packaged, and someone had taken the initiative to tape the tops of individual containers even though there was a seal under the lid. I will order from EntirelyPets again.
I've been ordering a joint supplement for my dog for the past few years. Last month, just weeks before I ran out of the product, I received an email from EntirelyPets, reminding me that it is time to reorder more supplements.
I appreciated the reminder, as I normally tend to forget and end up having to go a week or so without the supplements while I wait for the refill to come in the mail.
They not only reminded me, but attached links so I could easily reorder in just a few minutes.
Cheap prices and quality. I hear those complaining about shipping and returns. While those are very valid concerns, I've been ordering from them for multiple years and I've never had a complaint.if you know what you're getting then you will be fine.
The only reason I didn't give 5 stars was that the ordering process did not indicate the item was out of stock and back ordered. It took 11 days from day of ordering until received, which isn't a long wait for a back-ordered item. Aside from that, I'm pleased with the product and overall service. Our 22 year old cat loves them!
I am a veterinarian who called and spoke at length with a "technician", then held for the pharmacy intern. I detailed the meds requested for a family's dog I was helping.
They did not respond for 6 days. I got another request from the family to call as they didn't get word thir meds were ready. The same "intern" said my info was "misplaced". Bottom line... these folks are NOT accountable. They do not do what they say. Avoid this pharmacy.
Ordered a product, didn't show shipped, followed up with them. The charge was pending and then removed so as of right now I am not charged, but the order still shows as "pending". Another 2 email follow ups and I gave up the ghost. As long as I don't get charged I'm ok, but no response, just terrible. DO NOT use this place.
Due to the crisis it took about 10 days but I had nothing urgent. I knew the shipment would be delayed because they had not charged the card. Eventually they did and by that time my dog's shampoo and toothpaste was on the way. Thanks for being there!
I ordered a few dental products for my dog and all of the items arrived quickly. One of the bottles did leak a bit, but they were in a plastic bag and each container had been wrapped to try to prevent this from occurring so it did not bother me. I just washed off the bottle and it was fine.
I have ordered from this site several times now, and each time the product actually came quicker than was projected. This last time I ordered enough product to get free shipping and still received my order the very next day. It has been in my experience that these guys are really on the ball.
I don't know how this company stays in business. The first time i ordered from them, it took three weeks to get my order. Customer service was absolutely worthless. Could not tell where my order was or even if it had been shipped.
Against my better judgement, I decided to give them another chance, so on my next order, I payed extra for priority shipping. Very excited. Received my order in four days. Only problem is they shipped the wrong product. Customer service said I could keep the product that was sent and the correct product would be shipped that day and should have it by the end of the week. We will see.
Answer: Do yourself a favor and believe all of the negative reviews posted here and stay away from this company. They love to take your order but hate to fulfill nor communicate about it. I learned a long time ago not to use their pharmacy as authorizations and orders were always messed up and with regards to non essential items they rarely arrive within a month. Though their prices and products (once you get them) are good their order fulfillment, shipping and especially customer service are amongst the worst in the pet supply industry.
Answer: THey are prob asleep. Really. Horrible customer service. Call after lunch, they might pick up :(
Answer: This is www.EntirelyPets.com.
Answer: Same thing happened to me. Its been two months but I still haven't received my products.
Answer: Call ASAP, mine was sitting in the warehouse for 24 days unshipped waiting on an out of stock item.
Answer: Keep calling customer service. Just expect half hour wait times. Call your credit card company and find out if it was charged. Their websites say in stock but the delays don't reflect that. This company has terrible customer service and inability to reach them once an order is placed.
Answer: This is www.EntirelyPets.com.
EntirelyPets has a rating of 2.5 stars from 625 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EntirelyPets most frequently mention customer service, credit card and day shipping. EntirelyPets ranks 15th among Pet Meds sites.