EntirelyPets

I ordered a prescription for my dog and one week later it still hadn't arrived, although they deducted the full amount from my checking account. When I contacted customer service, they claimed to have emailed me several times that they were out of stock (their website said in was in stock). They sent the emails to a. Comu account. Don't you think they'd realize their error? Apparently not... nor were they concerned about this obvious mistake. I wished I had read previous reviews of this company before ordering from them!

I ordered 6 bags of CET chews for my dog. I consider the CET brand to be far superior over Ora-clens that I've used in the past.

When I received my order, I found only Ora-Clens chews with a note saying they had been substituted for the CET chews! I called customer service and was told I could ship them back or be refunded 15% of the purchase price. I was almost out of chews which are used daily) so I chose the 15%.

Soon after, I checked the price for Ora-clens chews on Amazon. They were $2 per bag cheaper even after figuring in my refund!

Apparently, CET chews are scarce right now. Other companies are stating that they are "back ordered" or "out of stock". Entirely Pets says nothing on their website; they just send you junk instead of what you ordered.

I think most of these negative reviews are fake - placed by EntirelyPet's competition. I am with a rescue group in Canada. We have placed many orders. We have never had any problems. Orders arrive in good time and they are always complete. By buying from EntirelyPets, we save hundreds of dollars even with the exchange rate. That allows us to spend the money we save on veterinary care for our rescued dogs and cats. Please don't be swayed by these false reviews. In our experience, they just aren't true! Thank you, EntirelyPets, for your great prices, products and service! Barbara in British Columbia

I placed an order March 20,2020 and it is supposedly being shipped today, over 2 months later (it's May 28). No indication that they were backordered until I reached a customer service rep. In the meantime, emails have not been responded to, long wait times on the phone, and I've been given wrong information from the customer service people, leading me to believe I should have received the items by now (Oravet chews for my dog). Very frustrating. Additionally, not one customer service person said they were sorry until I pointed that out. I've been nice despite my frustration, mainly because of the pandemic, but the company and their service reps are inadequate. I bought the chews here because of the price, but it's cost me more in time and frustration. Do yourself a favor and avoid.

I places an order with entirely pets on 9/20/10. My credit card was declined. I knew it was not an error and the credit card would always be declined. So I placed another order (not identical) on 9/23/10 and used a different credit card. In Dec. 2010 i got an email saying my order was shipped (I had not placed another order). So three months after the declined order they decided to put it threw on credit card info I gave for another order. I called and they said they just randomly rerun orders on declined cards. That might make sense if they did it on the credit card I used to purchase that particular order. Not sure if this is even legal, but I will find out and act accordingly

Really liked the website. Got a good discount and like they have recurring order capability. Had the specific products I needed. Ordered 2 products and after a week went by, when I realized I hadn't received the order, I called to inquire. The items had just shipped and was told I would receive the next day. Called 2 days later and was told my order was actually shipped the day I was to receive. And that Fed Ex was slower in delivering because of weather. I ended up getting that day. In my initial conversation with them, the rep did say they were switching their system around. I will order from them again, but not cut it so close with my timing, in case it takes a little longer. I'm assuming it was in the redo of their system that it took a little over a week to fill my order.

Entirely Pets don't show whether something is in stock. If you're unlucky enough to order something that isn't in stock, your credit card will still be charged on the day you placed your order. And if you cancel an order, good luck trying to get that credit charge back. I've been dealing with them for 2 weeks now to get $135 charge reversed on an order I cancelled. Every time I talk to them (4x now), they tell me I'll be credited back by the end of the day. I am still waiting.

I placed two orders with Entirely Pets and attempted to use my $5.00 reward on both occasions. Both times my online total was showing the $5.00 discount and when I received my credit card bill, the $5.00 was not taken off. I called on several occasions and was told my credit card would be credited for the $10.00 which it was not. I emailed customer service with all copies of my paperwork and still was not credited. This company's customer service and online ordering system are completely fraudulent. I recommend shopping elsewhere!

Up until my last purchase, I was satisfied. I ordered Dasuquin chews for my GSD. Shortly after receiving confirmation, I realized that I ordered the wrong size and thought I cancelled online. I called and was told I could not cancel the order.

Short version item received and returned unopened to vendor. It took a month for EP to acknowledge it received the item. Almost month later, still waiting

Turned it over to my CC company

I can't believe one of the reviewers thought some of these reviews were fake. I placed an order through their website, my credit card was charged and no product as of yet, not even a tracking number and my order was placed on April 15,2017 it is now May 2,2017 and still nothing. I called to check on my order, left a message and no one got back to me. So I am definitely speaking from experience. I wish I had read some of the reviews before placing my order. I would never have placed an order had I read some of these reviews prior. Definitely not a reliable place to shop. YM

I ordered a product and a week later had not received my delivery. I called the company to inquire about this, to be told my item was on backorder and they did not know when it would be restocked. It was not disclosed during the ordering process, nor did they send an email informing me of a delay, meanwhile taking my payment via PayPal. I felt this was very deceptive and cancelled my order. I waited a week for a credit on my PayPal account, and nothing. I had to call customer service again. The rep that tried to help me went and inquired with accounting as to what the delay was, and he was told I need to wait. I called back when a supervisor was in, and I was assured if a refund is pending, I will get it by the end of the day. As we are in a different time zone, I waited until the next morning and nothing. I. contacted PayPal directly. Emailed them a copy of my order being cancelled, and my claim was processed immediately.