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Evisa Express has a rating of 2.4 stars from 47 reviews, indicating that most customers are generally dissatisfied with their purchases. Evisa Express ranks 109th among Immigration sites.
This company responds to reviews on average within 30 days
As usual, I don't write any reviews. But at this time I was really impressed when I applied for eVisa to Kenya. I've got my travel document in just a few hours. Evisa Express support team did really great job. Thanks.
Was charged double the price for a visa to Vietnam. Was tricked into thinking I was dealing with the Vietnamese government. They pay google to direct you to their website. Wasn't until after I paid that I questioned how expensive the visa was. I tried to cancel because the money had not yet left my account but they refused. Polished based company ripping off unsuspecting travelers all over the world.
Was charged double the price for a visa to Vietnam.
Was tricked into thinking I was dealing with the Vietnamese government. They pay google to direct you to their website.
Wasn't until after I paid that I questioned how expensive the visa was. I tried to cancel because the money had not yet left my account but they refused. Polished based company ripping off unsuspecting travelers all over the world.
On recent experience, this company sold me worthless documents at three times the price of an actual one (Visas). I complained. It has treated me with disdain! A scam and ignorant company. I would steer clear of them!
Tip for consumers:
Just appalling customer services. And a product that was worthless.
Products used:
Servies (Visa)
Dear Sir/Madam,
Kindly be informed that we Our agency is a legally registered company that has been a part of the evisa market since 2016 and has helped thousands of travellers in issuing evisas to countries all over the world.
As it is menioned on our webiste, we are not affiliated with any embassy, but we only use authorised government websites to submit applications for our Applicants, so rest assured that the evisas issued with the assistance of our agency are valid and traceable in immigration systems. Our Applicants get a team of specialists looking after their application,
Verifying the provided data, making sure everything is submitted to the immigration system correctly, and contacting the Immigration Office on their behalf in case of any additional requests made by the authorities.
Please noet if you were to apply directly by yourself on the Government's website, the price would be different.
When you apply with an Agency, the price will always be different, because you're being charged with visa fee, service fee and processing fee, as we're the ones handling your travel paperwork and contacting the Government for you.
As it is started in our terms of servie, when the servie has been provided, we cannot cancel the process and issue you a refund for the application.
As usual, I don't write any reviews. But at this time I was really impressed when I applied for eVisa to Kenya. I've got my travel document in just a few hours. Evisa Express support team did really great job. Thanks.
Tip for consumers:
I recommend Evisa Express according to my own experience. The service they provide worth every penny I paid.
Evisa express has a website address similar to the cambodian government website and charged Euro 99 for a cambodian visa when I paid $36 on the cambodian govt website for my wife's visa. This company is 3x more expensive and making 200% profit. Shameful. When I asked for a partial refund, they refused. Disgusting company with no morals. DO NOT USE THEM!
Tip for consumers:
despicable company charging 3x more for a cambodian evisa using a website very similar to the cambodian govt website and they refused a partial refund. DO NOT USE THEM
Products used:
evisa service
Dear Sir/Madam,
Thank you for your opinion.
Please note that the price for issuing an eVisa will vary depending on the processing website. We are an agency and provide extra support, as we are the ones handling your travel paperwork and contacting the Government on your behalf, therefore our service fee is different from the official.
Please be informed that the information regarding the refund policy is included in our Terms of Service, which each Applicant is asked to accept before submitting an application with our agency. We ask for your understanding.
Should you have any questions or concerns, please contact our Support Team at support@evisa.express.
Best regards,
Not only they charged me visa processing fee 3 times higher than that from the official website, but actually they did not process my application as if they had forgot my case until I threatened to expose them in Internet as a scammer. When I finally received my visa approval letter, 3 weeks had passed since I paid money to them, which would normally only take 3 days to get if you applied the visa through the official website. I did a very stupid thing this time and gave them a chance to rip off my money!
Tip for consumers:
They are like scammers. Sway away from them !!!
Products used:
Visa approval letter
Dear Sir/Madam,
Thank you for your feedback. Our agency is not a scam, we are a legally registered company which acts as an intermediary between travelers and the Immigration Office of a given country.
We do not issue visas ourselves as the Immigration Department is the only authorized institution to do that, however, we do provide our clients with legitimate and valid documents obtained using the official Government portals.
Feel free to contact us if you have any further doubts or questions.
Terrible experience, resulting in a negative rating. I availed their services to obtain a Saudi eVisa. Shockingly, they overcharged me, and to make matters worse, a few of my children's visa applications were inexplicably rejected without any clarification. It's evident that they are involved in fraudulent activities, as they charged excessively for certain visas. Notably, they operate from Poland, adding to their dubious reputation. This agency appears to lack transparency and integrity. Regrettably, they did not process a refund despite their mistakes. Consequently, I was compelled to engage in numerous interactions with the Saudi Embassy to rectify the situation. I strongly advise against taking any risks with them – prioritize your peace of mind.
Tip for consumers:
Terrible experience, resulting in a negative rating. I availed their services to obtain a Saudi eVisa. Shockingly, they overcharged me, and to make matters worse, a few of my children's visa applications were inexplicably rejected without any clarification. It's evident that they are involved in fraudulent activities, as they charged excessively for certain visas. Notably, they operate from Poland, adding to their dubious reputation. This agency appears to lack transparency and integrity. Regret
Products used:
Terrible experience, resulting in a negative rating. I availed their services to obtain a Saudi eVisa. Shockingly, they overcharged me, and to make matters worse, a few of my children's visa applications were inexplicably rejected without any clarification. It's evident that they are involved in fraudulent activities, as they charged excessively for certain visas. Notably, they operate from Poland, adding to their dubious reputation. This agency appears to lack transparency and integrity. Regrettably, they did not process a refund despite their mistakes. Consequently, I was compelled to engage in numerous interactions with the Saudi Embassy to rectify the situation. I strongly advise against taking any risks with them – prioritize your peace of mind.
Dear Sir/Madam, it is stated on our website that we are a private Agency not affiliated with the Immigration Office or the Government, thus the difference in price, as our Agents are taking care of your file on your behalf. We do not have any influence on the final decision of the Immigration Office regarding the eVisa requests. The Immigration Office has the right to either accept or deny the eVisa request, the final decision is not issued by our Agency and we cannot be blamed for it. Refund cannot be granted for the already finalized service, as per out Terms of Service to which you agreed to upon applying with us, once the applications are in process and we pay the to the Authorities for the review of your request, the application is no longer refundable.
As a person that travels a lot, I must admit that applying for a visa online was the best that could happen to me. It doesnt take much time and is very comfortable. I always hated that you need to visit the office and wait god knows how many hours for your turn in the queue. With Evisa Express my application for Sri Lanka eta was fast and convenient. They sent me the approval after a week or something. Good service.
Products used:
sri lanka visa
Scammers. They dont issue a visa. It's a fake visa with no validity of issuance. Fraud site. I called Amex and disputed the charges. You should too.
Go directly to the a embassy website.
But if you Got charged by these scammers just call credit card company and ask for refund on services not rendered to specification.
Dear Sir/Madam,
It is clearly stated on our website that we are an Agency - when you apply with an Agency for any kind of service, the fee will always be higher, as we are the ones applying on your behalf and making sure everything is correct, and if there's a need, contacting the Embassy, which is why you pay the fee for the service provided.
I am planning a trip to India soon (in the middle of May 2023) and I needed to apply for a visa. I was searching for some way to not visit the embassy - I've heard it takes a lot of time. Instead, I found out you can apply for an India visa online. Evisa Express issued my visa fast. I had no problems with application and I had a ready visa in a few days. Very professional.
Products used:
India evisa
Worst service ever, almost 4 times more expensive than through (proper) official site. After several week, they rejected the visa both for me and my daughter with no explanation, and NO money back. We applied through an official governmental site (new charge, but much lower), and got our visas. So: do not maske the mistake of ever apply for a visa with that company.
Dear Sir,
Your application was rejected by the Immigration Office not us. As stated in our Terms of Service, which each Applicant is asked to accept before submitting an application on our website, we cannot be held responsible for the Immigration Office's decisions - they are the only authority granting entry to the country.
This vendor intentionally sponsors and appears as the first search result, presenting itself as the official website for applying for a visa to Vietnam. However, it charges over three times the original price that the embassy charges and may not reveal the inflated price until the last payment step. No additional OPT authentication is required to complete and check the transaction price.
Moreover, even if you withdraw the application within a few minutes of submitting it due to the excessive charges, you cannot receive any response or refund from the vendor.
Dear Sir/Madam,
Please note that our agency does not wish to pose as the official government website.
It is explicitly noted that we have no connections to the state of Vietnam.
The price we charge differs as it includes the service fee, the processing fee and the transaction fee and it is, furthermore, displayed during the submission process.
Before submitting a request with an agency like ours, applicants are also asked to accept the company's Terms of Service which further emphasizes the nature of our business.
As to the withdrawal of your application, if the Visa request has already been forwarded the the Authorities, we are no longer able to cancel it and issue a refund. Our goal is to provide Visas for our customers as quick as possible and most of the applications made with our company get processed immediately after they are submitted.
I applied for a visa which was said to be processed in less than 5 working days. After one full week without any response from them, I decided to enquire. After my inquiry I was told a specialist will start working on the application. I waited another week and never received any feedback. I enquired again only to be told that my nationality is not on the list of countries that can apply for visa while on their site they never indicated it and they made it possible for any nationality to apply. They then had to deduct about 15euro (which is almost equivalent to what one pays directly to the embassy) before refunding.
Dear Sir/Madam,
We are sorry for the inconvenience, but we were facing terrible technical issues. Next time, please reach out to us by phone to avoid such unpleasant situations.
My partner and I applied for the visa a week before our flight. The website said we would get it in 5 days. We turned up to the airport thinking our visa would be valid. It is still processing and we didn't get any updates. Had to fork out 300 aus each to get a new one. Terrible experience and very stressful.
Tip for consumers:
Do not use it.
Products used:
No we did not. We are seeking a refund.
Hello, thank you for sharing your opinion with us.
Kindly note that while our visa experts work hard to ensure that the evisa process is as smooth and as quick as possible, the final processing time depends on the Immigration Office and each Applicant's personal circumstances. For this reason, it is advised to submit evisa applications at least 10 days prior to the planned date of travel.
They said that cannot apply for my visa at the moment when I paid because visa needs to be processed within 30 days before my flight, which is totally false then I push them and 2 weeks before my flight they said that visa was under process but never sent a valid application number. Don't go with them!
Products used:
Visa service
Dear Sir/Madam,
As you chose a 30-day Tourist eVisa option and such eVisa is valid to use for 30 days from the date of issue, so we have processed the application closer to your arrival date to ensure that your eVisa stays valid for your trip. In any questions you can always contact us at support@evisa.express
I was a bit worried at first. Its my first travel to Mexico. But their website made everthing so easy. I got my approval only within 2 business days, which was a huge relief since I needed to book my travel plans ASAP. Overall, I was really impressed with Evisa Express and would recommend their services to anyone who needs a visa quickly and with no fuss.
Keep up the good work, Evisa Express!
Products used:
evisa to Mexico (FMM) - did not use it yet, my trip is in June
Vip rush-visa service saved my butt literally hours before the flight... Evisa Express got my eternal gratitude for that! Was a bit pricey but I'd rather pay 300EUR for an extra service than mess up my whole holiday trip and loose twice as much on rebooking..
Products used:
rush visa service (visa within couple of hours)
I got charged 375 aed for a a visa that I can get for free on arrival to Oman. And when I made the complaint the answer was ( it's mentioned on the internet that it's free and you decided to do it with us! What a joke! Unprofessional. As they ask you about all details before applying they should come back to you with an honest answer if this application is chargeable or not. Not getting every single opportunity to steal people money!
Tip for consumers:
Unprofessional company that take any opportunity to take your money.
Products used:
Visa service that supposed to be for free . They took advantage and charged me 375 aed
Dear Sir/Madam, kindly note that you applied for the eVisa which can be obtained in advance of your trip. We are a private Agency, therefore the price you are paying includes visa fee, service fee and processing fee, as an assigned Agent is taking care of your file and makes sure the application process goes smoothly.
They made this look like a legitimate government website but in reality they take your information and money. DO NOT PAY or enter any info.
I made the mistake on paying and will be filing a chargeback from my credit card.
Tip for consumers:
avoid at all costs.
Products used:
nothing,scam
Dear Sir/Maddam,
Kindly note that it is indicated on our website that we are a private Agency not affiliated with the Embassy or the Government. The difference in price is due to service fee, as an experienced Agent is taking care of your eVisa file and makes sure that the process goes smoothly, which is always a case when using a service of a Third Party Agency. It is in applicant's interest to thoroughly check the website they are applying on before submitting the application, as all the necessary information regarding our Agency is visible for applicants. You made the concious decision to apply for eVisa with an Agency, the service was provided and you currently hold a valid eVisa. Regards
I can't deny the fact they are very responsive and helpful - for $79 of service fee! Such a scam! I wish I could go directly to the gov website instead. They offered me partial refund of 25% of ESTA processing fee.
Tip for consumers:
Go to the USA gov website
Products used:
ESTA
Dear Sir,
It is explicitly mentioned on our website that we are a private Agency and the price is highlighted before you submit the payment. The difference in price is due to service fee, as an experienced Agent is taking care of your eVisa file and makes sure that the process goes smoothly, which is always a case when using a service of a Third Party Agency.
Regarding our customer service, we have guided you through the process and helped you upload correct documents, as the ones you have sent us through the application form were not sufficient and the request was therefore liable for rejection. We took care of your application and it got approved in a span of 2 business days.
They trick you into paying for thing you don't need to pay for.
They made me loose a plane ticket because I was waiting for my visa that never arrived
It was for India. Y got into theyr website by mistake.
Dear Sir/Madam,
It is stated on our website that we are a private Agency that provides extra support in obtaining an entry permit, as we make sure that the correct information and documents are provided before applying on behalf of our customers. We always complete the applications on time of the travel of our customers, if it was not completed on time, it may be due to incorrect documents being provided, however we always inform our customers about it and await for a new set of documents to be uploaded before continuing further. If you submitted the fully completed and paid application but did not receive it on time, kindly contact us at support@evisa.express
I used Evisa Express to buy the ESTA USA. From what I've read, it is a document essential to travel to America. If you don't have it, you will be required to go back home. I applied at their webiste and I must admit the application form was clear, but I have been waiting WEEKS for approval. Luckily I got it on time. Of course I contacted the support team and they said they did not issue my visa sooner because there was a long time between the application and departure date. Still, I'd be less worried if I knew it sooner... Good service and helpful staff but they shouldn't make you wait this long!
Products used:
USA Visa
I had good experience with Evisa Express. They were really hepful and ansered all my questions. The process was fast and easy and I got my evisa to NZ in no time. But the prices are high. Could be cheaper
Tip for consumers:
you can trust them but it will be expensive
Products used:
New Zealand eVisa
Please be carefull this website poses like official government website and steals your money 4 times more and is run by scammers! They take all your personal information. Complete fraud! Polish scammers run this website!
Dear Madam,
Thank you for sharing your feedback with us.
Kindly be informed that the price we charge for evisa is always displayed when submitting the request on our website. You made a conscious decision to create and pay for your application with a legally registered agency acting as an intermediary in the approval process.
Our Applicants appreciate the additional services that come when proceeding with our company. These include: a simplified submission process, support and assistance via email 7 days a week, approachable customer services team via phone, review of all data by visa experts before submitting to the Government Visa Departments, edition of photo/documents to adequate formats required by the Government authorities, free visa status updates and necessary corrections, recovery of your entry permit in case of loss.
Do not trust this company. On Nov. 13th, i applied for a visa for Dubai they told me to send several documents. I did. On November 22nd i had a flight booked, hotel booked and a car booked. On November 21st, i sent a follow up email, because their website claims results in 72 hours. A total lie. 216 hours or 8 days later they requested i send more documentation. I did. I had less then 12 hours left for my flight. Nothin. No results. No response. I missed my flight, my family had to cancel there tickets, my car refund was lost, my hotel booking lost. Three tickets, could not get refund. Total loss=$3000. I only managed to get flight credit. To rebook the price went up to $1000 dollars.
I lost the money i submitted this company, lost money on hotel and car, missed my flight and spoild my family vacation.
Do not use this company. They cannot get visa, don not get back to you in a timely fashion.
Would never recommend them.
Dear Sir/Madam,
We are sorry for the inconvenience caused, but we were facing terrible technical issues. Next time, please reach out to us by phone to avoid such unpleasant situations.
Avoid this company. They are an agent - you can go direct to any Government website to get your visa more efficiently and cheaper. Using this company cost me $$$ and missed flights. A total shambles
Tip for consumers:
Avoid using this company, they are not a genuine visa application service. All they do is to process a visa via the official Government websites.
Products used:
visa applicaiton
Dear Sir/Madam,
We are not a scam, we are a travel agency that has been a part of the evisa market since 2016. We've helped thousands of travellers all around the world. Our services are clear and everything can be found on our website.
The prices are different from the government websites, because if you apply with us, you get a team of specialists looking after your application, verifying the data provided, making sure everything is submitted correctly, and contacting the Government on your behalf in case of any additional requests. This significantly increases the Applicant's chances of getting their application approved.
Gain trust and grow your business with customer reviews.
Hello, thank you for taking the time to share your opinion with us.
We would like to point out that our website states that "We are an independent agency. We are not affiliated with any branch of the Vietnamese government or with its website." This information is included in the top part of our website, right under "Apply for your Vietnam E-visa in 3 easy steps!" section.
Our agency is a legally registered company which acts as an intermediary between travellers and the Immigration Office of a given country, facilitating the evisa application and taking care of the whole process for the Applicant. The price we charge is different because it includes the service fee, the processing fee, and the transaction fee - it displayed during the submission process so the Applicant can decide if they accept it and wish to proceed further. Furthermore, before submitting the application, the Applicant is asked to accept the company's Terms of Service which also emphasizes the nature of our business.
As for the withdrawal of your application, kindly be informed that if an evisa request has already been forwarded the the Immigration Office, we are no longer able to cancel it and issue a refund (this is stated in our Terms of Service). We strive to process applications promptly upon submission as it is our goal to provide evisas for travellers as quickly as possible.