• ExploreTrip

ExploreTrip

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Overview

ExploreTrip has a rating of 3.7 stars from 1,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExploreTrip most frequently mention good experience, flight tickets, and support team. ExploreTrip ranks 9th among Plane Tickets sites.

  • Service
    340
  • Value
    335
  • Shipping
    316
  • Returns
    325
  • Quality
    330
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
21
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How would you rate ExploreTrip?
Top Positive Review

“Brice Was Great”

David W.
5/7/17

This gentleman was beyond expectation. As I am deaf asked him to repeat the details N number of times. He was patient, polite & helpful at every stage. Booked me a ticket traveling with the least time & price available. Kudos Brice, thanks Exploretrip for having such a professional.

Top Critical Review

“Unprofessional”

amit s.
7/5/21

Very unprofessional team! Never report back! Spoke with 7- 8 representative, no one take things seriously. I have to pay from my pocket for connect flight at last minute! No one even notify for delay When you call... put your on hold... looking for supervisor... who is always on break! Look for other better options

Reviews (1,331)

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Reviews that mention popular keywords

credit card (98) customer service (169) travel agency (28) confirmation email (24) customer support (19) flight ticket (23)
Thumbnail of user amits230
Illinois
1 review
0 helpful votes
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July 5th, 2021

Very unprofessional team! Never report back!
Spoke with 7- 8 representative, no one take things seriously.

I have to pay from my pocket for connect flight at last minute! No one even notify for delay

When you call... put your on hold... looking for supervisor... who is always on break!

Look for other better options

Thumbnail of user davidw463
India
1 review
0 helpful votes
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May 7th, 2017

This gentleman was beyond expectation. As I am deaf asked him to repeat the details N number of times. He was patient, polite & helpful at every stage. Booked me a ticket traveling with the least time & price available. Kudos Brice, thanks Exploretrip for having such a professional.

Tip for consumers:
ExploreTrip Is Awesome ;)

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Thumbnail of user urosa1
Missouri
1 review
0 helpful votes
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September 26th, 2017

Peter was going step ahead to help pass this very uncomfortable situation we have been thru last few days. Always pleasure working with your agency, warm staff and excellent prices you are providing to your customers. 5+

Thumbnail of user elizabethl75
California
1 review
0 helpful votes
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August 25th, 2016

At the very beginning, i was wondering whether it's reliable to book on exploretrip but after purchasing two air tickets, i confirmed they are wonderful. The website is somehow different style from other online agency, however, the instruction is really helpful indicating me how to fill in information and save money by exploretrip.

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Thumbnail of user sanchezmariai1
Florida
1 review
0 helpful votes
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August 31st, 2016

Having broad look at all online travel agencies I found exploretrip as one of the useful site to book flight tickets. I booked round trip tickets with them and saved almost $225 felt very happy with their support team with some good answers.

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Thumbnail of user donnar106
Texas
2 reviews
2 helpful votes
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August 11th, 2016

I sometimes wonder if reviewers are real with so many diverse experiences. A multi city ticket from Texas to Perth and return to JFK was $600 less than any other site including Virgin Australia site. I felt my CC company could protect me if there were hidden fees later. Great experience. First confirmation email within 10 min with Exploretrip confirmation number. About 20 min later an email with VA confirmation number. At first didn't see it so called company. Took 2 tries to get an answer. But she was nice, gave me confirmation VA code and waited while I went on site to verify. Also, while on VA could choose my seats and despite low cost of ticket could pay for economy plus seat. With what I saved, bought for long flights and was still almost $300 below VA cost. So am feeling confident about company. As long as you know what you want, explore cost and can do your own seats later, you should be fine.

Thumbnail of user shreepals
Customer S.

Hi Donna,

Thank you very much for your review, ExploreTrip is committed to publish the lowest price available in the market. We thank you for choosing ExploreTrip & looking forward to server you’re future travel.

Warm Regards,
ExploreTrip Team
1-866-855-3984 (Call us 24/7)
ExploreTrip.com

Thumbnail of user danielt73
Virginia
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

Exploretrip was indeed cheaper than most of the other fares online. The online booking is easy and direct. And you also get notification emails promptly. I had a few questions and I called their customer service which was super efficient, no long waiting queues, plus they were extremely helpful!

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Thumbnail of user johannag4
Illinois
1 review
0 helpful votes
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December 5th, 2016

I booked a ticket for my father-in-law to return home from USA back to Italy and because he's deaf/mute, I needed to add special assistance to the booking. It turned out to be a complicated process, but long story short is that the customer service rep with Explore Trip was very helpful, even joined a 3-way call with the airline company to help explain the situation. The flight is next week, so this rating is particularly about the customer service I received from the rep, (Phillip?) - and the price was great as well. Hoping all goes smoothly with the flight itself!

Thumbnail of user coreyc18
Virginia
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

I booked my husbands trip to Jamaica and it was excellent. Because my husband has medical issues and was travelling alone he needed a direct flight. You were able to come up with that service. We were pleased. I had to call and request an isle seat near the washroom the airline charged me an extra $40.00 dollars. Thankyou exploretrip.

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Thumbnail of user adamn32
New York
1 review
0 helpful votes
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December 1st, 2015
Verified purchase

I've used this site twice now. I had an issue buying a ticket for my first trip but the customer service rep who assisted me was able to straighten everything out for me. I automatically check here first before I look for tickets anywhere else. On my second booking it was smooth sailing.

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Thumbnail of user amys241
California
1 review
0 helpful votes
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June 3rd, 2017

I made a mistake on my reservation today, and Ricky and Chris were very quick to resolve my matter. They contacted me within the hour both by telephone and via email to take care of the issue. Their quick response makes me feel confident using this company in the future. Thank you for the excellent service!

Thumbnail of user johnh414
GB
1 review
0 helpful votes
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December 8th, 2015
Verified purchase

They offer many options for cheap rates, Give lots of flight choices & let us select.
Best of all they top it with personal integration & we can speak to a person to clarify doubts. This is very important for seniors I always use exploretrip & I am happy I do!

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Thumbnail of user sarahe60
California
1 review
1 helpful vote
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September 3rd, 2016

Finally after going through many of the websites online to book my flight tickets i found exploretrip as best website which gave me the best fare ever. I saved almost 300$ on flight booking their website is also easily navigable.

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Thumbnail of user paoloc15
California
1 review
2 helpful votes
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August 5th, 2016

This is my first experience to booking a flight with exploretrip, I have read the reviews from many sites and Im scared to buy a ticket. Though I have contacted support team more than once to confirm the fare where I get $400 less in explore trip. My booking was confirmed immediately and no hassle free.
Responsive support team & easy booking. GOOD JOB!

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Thumbnail of user mikek442
Washington
1 review
7 helpful votes
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May 30th, 2019

I booked multiple flights in Europe this summer through Explore Trip to find a simple one letter misspelling of a name on one of the tickets. When I called customer service to correct it they would not help telling me the ticket was no good and that I would have to go hat in hand to the airline for a fix. Last time I use them.

Thumbnail of user larsenk
New York
1 review
0 helpful votes
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August 26th, 2016

I feel to put a good positive review here as we are travelling with small kids we did not feel any discomfort everything went as they said after flying with many of the other travel agencies i booked with this exploretrip. I would definitely book tickets with them again.

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Thumbnail of user damienm15
Nevada
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

Exploretrip has become my most reliable trip planner for my business, I am always guaranteed a very highly competitive rate on my airfare as they help to secure the best deal for me at all times. I have been a customer for about 5yrs now and I have had no issues whatsoever since I started using their services.

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Thumbnail of user shaunm33
GB
1 review
0 helpful votes
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December 8th, 2015
Verified purchase

Our trip was booked through exploretrip and we had a great experience.The booking of our flights online was easy and convenient without problems or delays. Lots of choices of times and airlines.We would definitely book this way again, and I would recommend family and friends to do the same.

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Thumbnail of user texb5
India
1 review
1 helpful vote
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February 20th, 2017

We had a problem with our itinerary to India via China. Explore Trip really valued us as customers and helped fix the issue. We actually got to India ahead of our original itinerary! Thank you! I will tell my friends and our clients.

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Thumbnail of user chea100
Illinois
3 reviews
21 helpful votes
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September 10th, 2014

Completely satisfied with the given service and assistance. Tickets were booked correctly and they did not charge any additional payments. I paid once and received what I wanted. Tickets were confirmed by airline company and eventually I had a good flight. This service is highly recommended.

Thumbnail of user elisheva1
California
1 review
0 helpful votes
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August 25th, 2016

Whenever i plan for a trip with my family I usually book with exploretrip they give trusted service and the fares showing up on the website is the final fare given to the passenger no other extra taxes added up. It is not required for me to search different sites for my tickets exploretrip always gives me best fare.

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Thumbnail of user deepakk34
Pennsylvania
1 review
0 helpful votes
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May 24th, 2017

I am writing this review as I am so much happy with the support provided to me by Philip Brown. He was so knowledgeable and was ready to help. My concern was solved in a matter of few seconds. Thanks Again Philip.

I will recommend exploretrip to everyone. They are happy to help.
Dealt with them the first time and a 5 star service they provided.

Thumbnail of user stacye8
Florida
1 review
0 helpful votes
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August 23rd, 2016

Booked my roundtrip tickets to Toronto from newyork Im in need to change my travel schedule at last minute because of death happened in my family peter the customer service agent quickly replied to my request and made changes to my itinerary as per my schedule definitely appreciate for the kind of work done by peter.

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Thumbnail of user shreepals
Customer S.

Hi Stacy,

Thanks you very much! Sorry to hear the news, we are always here to help you any time!

We are committed to serve you in the best possible way, 24/7,

Regards,

ExploreTrip Support
1-866-855-3984 (Call us 24/7)
ExploreTrip.com

Thumbnail of user antonellaf
New York
1 review
0 helpful votes
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August 28th, 2016

I risked to leave my mom stranded at the airport for a mistake that I made in booking her ticket and Nathan, the manager at the customer service was very supportive and helpful and save my mom's flight and my life. I would definitely use Explore Trip again. Thank you Nathan!

Thumbnail of user dorotak14
Illinois
1 review
0 helpful votes
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April 17th, 2022

Stay away! Buying a ticket Economy standard/baggage included, they said I purchased Economy no bag. Now baggage cost for 3 people ( 2 adults and 1 child) additional $ 600! Make sure to have screenshots of what you are buying!

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About the business

ExploreTrip is an online travel website providing new choices to the international traveler’s. ExploreTrip offers substantial selection of airlines private, discounted airfares with intelligent minimal layover itineraries from USA & Canada to any part of the world ensures saving time and money for travelers. ExploreTrip offers real-time sale of domestic - international airfares and other travel services with 24/7 customer support.

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3.7
1,331 reviews
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