ExploreTrip

Book tickets with a free cancellation in 24 hours. I cancelled in less than an hour as the departure times were not the best. I called and even got an email confirming my refund, and two expect it in 15 business days. 15 business days later, nothing, called again and they blamed my bank and would issue a check and mail it to me, expect it in 18 business days. 18 business days later, "check was sent but returned due to my mailing address."
This company is not the SF Bay area as advertised on site. Every time you call, you can tell it is an Indian call center. They all have heavy Indian accents and even the emails are in broken English. The SF address is just a scam to make you think it is in the U.S., it is not! Worst travel site ever!

This is an actual email from them, remember they are headquartered in the SF bay area.:

Dear Customer,

Thank you for providing us the billing address as requested. Kindly note that we have forwarded this to our concerned accounts team to process the refund cheque on the given billing address. Please be advised that the cheque would be delivered in 10-15 business days.

Regards,
Tony

What is a "cheque"?

Booked round trip tickets from Nyc to Telaviv got my confirmation email within minutes all my questions were solved quickly by support team of exploretrip would definitely recommend this site to all.

Only negative would be if you are not careful you may accidently book for an 'alternative airport' or 'alternative day.' Besides that, the site and service are great.

Have used them in the past to find the most inexpensive tickets on the web, their customer service was patient and polite in helping me with my booking.

I had a family vacation scheduled to Thailand and just found out they cancelled the booking and never notified me! The tickets are now $3k a piece - three times what I could have gotten them for 6 months ago when I originally booked. DO NOT USE THESE PEOPLE! I'm "talking" to customer support now and they have me on hold - forever.

Cheap deals attracted me and got trapped

Happen to find super cheap flight ticket from ExploreTrip on Sky Scanner.

To book tickets, i gave credit card details to ExploreTrip.

They never booked the ticket rather they say, we will contact bank to confirm card and payment.

After waiting for 12 hours, they says, your bank is not responding and now the price has increased.

Do you want to go for higher price ticket?

I said, f*** you, I don't want any ticket, cancel my booking.

I also, called my bank to stop the card.

THIS IS DISRUPTING SKY SCANNER IMAGE.
WHY SKY SCANNER ALLOWS SUCH FAKE?

Treated like dirt, had to spend $250 to move a flight that originally cost $300 to a day in the weak that was cheaper online, spent 2 hours over 3 separate calls to get this changed

Looking for a quick flight booking with exploretrip is as easy as 1-2-3. I didn't find it difficult to get a seat of my choice too. Definitely I will use exploretrip again in my next trip.

I used sky scanner to view flight prices. They listed explore trip at top. I purchased 2 tickets from explore trip. I received confirmation email from them. I then received another email stating the following:
Dear Customer,
Please accept our sincere apologies for the inconvenience caused.
Your reservation been cancelled as the verification failed for the payment details provided. We regret any inconvenience caused to you. Please be advised that card listed will be refunded in 3-4 business days.

I contacted explore trip via email requesting explanation and that I required the tickets and what is it I need to do. Nothing received back. I contacted them again and the email I received back told me to contact them via phone to rebook. At this time it was easier to book directly to Australian airline.

Are they serious? 3 days later my credit card got charge $1200 for the the 2 tickets they had cancelled. By now I had already booked another 2 tickets for the same journey.

The next day I received from them a credit card refund for $1114.

So I outlay $1200 with all good and honest intentions of buying 2 tickets and in the end I receive only $1114 back.

How can it be this company can charge my credit card after telling me authorization failed. Plus I lost $84 in the process.

I have since emailed the company requesting an explanation however I'm not holding my breathe.

Moral of the story, always check out the reviews of any company.

I had the worst travel experience because I booked through this bogus website. The price they list on the itenary is bogus. The final price is always 200 dollors higher. They do not disclose this while you book. You just get the charged on your credit card. It happened to us and a coupole of my friends.

When asked about this, they just say they will send the check to make things right. They never do. They just keep on saying the same answer like a recording. DO NOT BVELIEVE the positive reviews. They are obviously posted by the owner itself. No compettitor is petty enough to go writing bad reviews. If a compettitor does write the bad review how do they get the benefit just by writing on one website. Where is the logic in that?

I booked a deal on Exploretrip.com and then realized I needed to cancel. I called back immediately and was charged $76 to cancel. A week later I was charged a second booking charge. So essentially I was charged 3 times for a flight I had already cancelled for a total of $2297. 54. This caused me an overdraft fee, which the company refused to refund. They even tried to keep the $76 fee they charged to cancel a flight they never cancelled and would not offer any discount to have me return. THESE PEOPLE ARE AFTER YOUR MONEY! DO NOT GIVE IT TO THEM!

Could not book all the seats because row didn't drag.
Doesn't explain, if I don't pre purché the seats is there a possibility that My children and I would
Sit separately.

Had to cancel a flight due to the country closing it's borders to international travel. Won't even help in getting or honoring a refund. Will never ever use this company again!

Definitely do not use this service. I had to block my account and retrieve a new debit card because they charged money to my account without my knowledge. I wanted to get a flight with UNITED AIRLINES, and they got the flight for me, however, the operator fed me false information about my seating arrangements and the price of the tickets - Then when I called UNITED AIRLINES they gave me the actual information that I needed and a full refund, when Explore Trip told me a refund was impossible and actually demanded more money from me to cancel my reservation. They charged my card 250 dollars, when my plane tickets were only 600 dollars for a total of 850 dollars - which means they charged me over 30% of the value of my tickets to do something I could of done myself. Hell to the no. Not only that, but they were very rude and unprofessional. Do yourself a favor and stay away.

You will never be able to talk to anyone to get your problem resolved. Bunch of people at the call centre puts people on hold forever. Eventually, they will wait for you to hangup. Worst SERVICE EVER. DO NOT BOOK WITH THIS COMPANY. THEY NEED TO HAVE MORE PROFESSIONAL STAFFS.

SCAM ALERT: BUYER BEWARE
Do yourself a favor and never use Exploretrip. Put them out of business. No integrity, no customer service, and total lies. I booked a ticket and they cancelled the reservation citing that they had a problem with bank verification. I called my bank and they said transaction was processed and then confirmed by Exploretrip. I then called Exploretrip to receive 2 more lies that verification wasn't accepted through my bank and that I coudn't be helped over the phone and needed to email some generic email address. Keep in mind Skyscanner uses Exploretrip to book flights. I will never use SKYSCANNER ever again either.

This company is a joke!
I booked tickets for my family, got an email saying:
Thank you for booking with ExploreTrip
This is not your e-ticket
Hi Stefan,
Your Hong Kong - Singapore - Hong Kong flight is booked. This is not an e-ticket confirmation email. E-ticket will be sent in 4 hours.
Please use the below ExploreTrip Ref/PNR no for any communication with our Customer Service Representative.

When after 4 days I did still not receive another email I knew something dodgy was going on and here it comes:
Dear Customer,

Thank you for your email!

Please accept our sincere apologies, but unfortunately the reservation you made was not confirmed. As mentioned on our website the price and availability of our low fares can change quickly and cannot be guaranteed until the ticket is issued.

In this case, the airline cancelled the available seat before your card was charged because it was booked by someone else. We tried to re-book the ticket at the same price for the same itinerary but were not successful. We regret the inconvenience caused and wanted to let you know your credit card was not charged. We hope that you’re able to find another fare on ExploreTrip that meets your travel requirements.
For further assistance, call us on *******984.

Regards,
Brain Wilson.
ExploreTrip Support
1-*******984 (Call us 24/7)
ExploreTrip.com
Thank you for choosing ExploreTrip.com

It seems Brain Wilson should help with some brain...

A guy with an indian accent accuses me of being idiotic for trying to get a refund on my flight. He then went on to tell me how busy he was with the increased calls from the virus outbreak.

STAY AWAY FROM THIS COMPANY!

Look at all others' comments. Please trust these innocent people.

I was trying to reschedule my flight, but there was no other way except calling the service center. A staff told me that I had to pay $200 cancellation fee or $100 for changing fee, so I asked her to change my flight. She told me I have no direct flight but one stop flight over $1,000, where I was watching their website saying 9 seats direct flight tickets available at $940. I told her this and she told me that it is probably because seats are being booked and disappearing really fast, so that I had to hurry. She told me she's going to hold a ticket and at that point I trusted her. But I could book the direct flight by myself. After telling her that I booked mine, she told me she went through actually buying the other 1 stop more expensive flight, and the cancellation fee is $100 + non-refundable tax which sums up to $205. It was less than 3 minutes after the booking.

And... here's the highlight. She knew I was flying from LAX to ICN, because it all started from canceling that flight. What she got for me is from Tampa to ICN, with a stop at Detroit. I still have to pay all the cancellation fee and non-refundable tax.

I hope I could persuade you guys enough not to use ExploreTrip with this incident.

The reservation process was easy and there is no question that I got a great rate. I also liked the reminders that were sent to me. I would use exploretrip.com again.

THIS IS A RIP OFF! I paid 300USD to cancel my flight, now 15 months later they still didn't pay back the 1000 USD flight I paid 300 USD to cancel. They ignore most of my mails, whenever they answer they say they will send the money, but they never do. As a student its needless to say this was a massive financial blow for me, had to take a loan to pay for my tuition etc. No idea why you allow companies like this to run in the US, what a shame!

So far 5 stars rating hold. I was able to get a customer service agent on call within 5 min of wait time and he was able to resolve the issue to my satisfaction.

Very good best price for the trip. I have been looking for a few weeks for my trip and felt i better get it before prices go higher and seats were filling up fast.