ExploreTrip

I got to the airport the morning of my international trip with my email ticket and it was not valid. I had to wait four hours at the airport for them to eventually buy me a whole new ticket. I was so stressed that i agreed to the new ticket without realizing that the return time/date would not work for me. I had to pay an additional $300 to change my ticket. DO NOT USE THIS COMPANY TO BUY YOUR TICKETS!

I would recommend all my friends and family to book with exploretrip. I check my email every day to see what deals they have i love booking with them. Looking to go Manila.

They are ROBBERS. Stay away from this company, I confirmed and paid a penalty fee. They called 6 hours later to ask for more and more money. They tried to steal my money.

The employees were good and helpful. I was upset because I had booked the seating and didn't get them when we got to our flight. But overall it was good

It was easy for me to make reservation on the web site and I found a good price with my favourite company. It was my first time with exploretrip and I hope have a better services next time.

They charged me nearly a thousand dollar for Agent fee, cause me a lot trouble since i have to go to the bank, freeze my bank account. Since it was over drafted. I couldn't use my card for 10 days. WILL NEVER BOOK HERE AGAIN

I purchased international round trip tickets through explore trip and a fairly decent rate about two months in advance from my departure date. I received an e ticket confirmation email and was picking my seats two days prior to the flight. When I went on the airline's website, my returning flight was only available. I called explore trip, and they told me the flight was cancelled. I called the airline and they told me they never received payment from explore trip so they cancelled my outbound flight reservation. The flight was never cancelled, and explore trip charged my card for the full amount. I called explore trip back and I was told to call back in two hours. I called back in two hours and was told to call back in four hours. I was also told a supervisor would contact me, which never happened. At this point, I called my credit card company and a representative called explore trip with me on the other line. Since it was a recorded call documenting my purchases, explore trip seemed to finally take me seriously. It was from 11 am until 9 pm before my reservation for the outbound flight was finally scheduled. If you are ever in a similar situation, call every 30 minutes and get the credit card company involved!

I wish I had read these reviews before I booked 3 seats through ExploreTrip. What a nightmare. After booking my flight, they sent an email stating my trip was not confirmed until I received an e-ticket confirmation, which I should receive within 4 hours. After 5 hours and no e-ticket, I called customer service. The agent told me my "booking had been canceled because the airline did not agree to the purchase price of the tickets." They were happy to book the same flight for a higher price. I asked why I didn't receive a cancelation notice. They said because they didn't know it had been canceled. I declined to purchase the tickets again and was told that my card would not be charged since the original booking had been canceled. They charged my card the next day. I immediately called back and was hung up on several times. Finally spoke to a supervisor who said he'd listen to the recording and call me back within 24 hours. He didn't. I called 10 more times over the following week. Seven of the calls I was hung up on. Three times I spoke to a different agent and was told this supervisor would call me back in 4 hours. Still have not received a single phone call. My credit card company is now disputing the charge. I really wish there was a way to shut this company down. Stay away from this scam of a company.

ABSOLUTE $#*! OF A COMPANY. I REPEAT, ABSOLUTE $#*! OF A COMPANY. DO NOT BOOK WITH THEM. They have awful customer service, every person I spoke to had a different story to tell. Absolutely ridiculous company to deal with. They told me they would refund my flight, and when I called they said that they could only refund half of it. Till date I have not gotten my refund, and I am a poor college student. When I explained to them my situation, they said that they would refund it again and I even received a written confirmation but they went back on their word again and never sent me the refund.

Complete SCAM! I purchased a ticket through Farescan/ExploreTrip for a flight with TAP airline. Called the airline, they advised me that they are offering a full refund, but since I purchased my ticket (PNR: R5U8JM) through Farescan, they must contact the airline's helpdesk and the refund will be given immediately. The airline went as far as put a comment on my reservation that the refund must be requested. I sent all the information to Farescan. The company is refusing to issue a refund. TAP advised me that it is illegal and to let them know that I am a US citizen. I sent a copy of my passport and another request. Farescan is taking advantage of people in hard situations due to COVID -19. If I don't get a refund and response, I am going to turn to social media and begin exploring legal options. Shame on them.

Love them! Great price and great service! I use the site to travel to salt lake city in may and used them to book my flight back home from Seattle! No real problems and I love that.

I bought flight tickets at a very competitive price. I booked online and i got what i bought, no extra fees. I will buy my flights tickets with them in the future.

I had a recent flight and everything went very smoothly. I had a customer service representative call me recently to see how my trip was. I have never had such great service!

If you like having your time wasted with incompetence and excuses that don't make sense then book with them. If you want a straightforward professional process, then book with literally anyone else.

It is very difficult to gather all necessary information when planning a trip, especially a trip to a different country. Luckily, Exploretrip save me the trouble.

You are lucky if everything went well, but if you need help, forget about, you are on your own. Be safe, don't use this company, eventually, you will regret.

Called the toll free line and purchased tickets. Despite a glitch with my financial institution the rep was patient with me and got the best deal on the web.

I recently booked an extremely short-noticed (like 1 and a half hours before take-off) flight from Honolulu, HI to San Jose, CA. Unbeknownst to me at the moment of booking, the date I needed was somehow switched to two weeks later. In such a frenzy to book my flight and get to the airport I didn't realize it and accidentally went ahead and booked this flight. Needless to say I had no flight for the intended evening and a flight for two weeks from when I needed it. Fortunately I was able to get to the airport and book the flight leaving that evening but now I had two tickets! I was really stressing about it.
The moment I got off my plane I contacted ExploreTrip customer service and got Samuel Sebastian as my customer service representative. I explained the circumstances to him and he was very understanding. He was very comforting in the matter despite my worry and was extremely patient and happy to help. FANTASTIC! He made an experience which I was worried would be a problem very pleasant and accommodating. He was very understanding about the fact I was on my flight and could not cancel immediately and was able to help me with my cancellation and waive any fees. As a customer, this made me extremely happy and comfortable with using and trusting the ExploreTrip service. Next time I fly I'll be reaching out to Samuel and ExploreTrip again knowing the great customer service he provides. Much credit to ExploreTrip for having such an outstanding representative on board.

I marked no insurance, but after submitting the form the button automatically changed to "yes" in the insurance section, increasing the final price by $100

No I am not a fake robot, I am an actual customer I bought my ticket online on Saturday afternoon received a confirmation within 1 hr and had my e ticket with conf number and e ticket number within 2 hrs, so I am not sure what went wrong with other peoples bookings my experience was great and saved me tons of money, thank you

Had a busy trip last month and booked my tickets with them I found very useful and website is also easily navigable got my confirmation within minutes I booked tickets with them.

I have just received the worst experience with ExploreTrip! I will never ever again use this service to book any future flights. I booked a flight 2 weeks ago and received a confirmation email that my flight was booked. I then noticed 2 weeks later that my credit card was not charged and I called ExploreTrip customer service to review this. Upon calling your customer service I was shocked by the rudeness of the customer service employee. He informed me that my flight was canceled. Due to absolute shock I wanted to speak with a manager. I informed him that I have received no notification, or email or any sort of communication that this flight was canceled. He was incredibly rude, raised his voice and would not transfer me to a manager and then hung up the phone. This whole experience is unacceptable! I booked a flight 2 weeks ago and now the same price has gone up in price by $100! Not only am i forced to pay more for the same flight due to their discrepancy. I should have been informed that this flight was not booked but I was not informed at all. Then I got treated appealingly on the phone with complete disregard for my situation. This is totally unacceptable. Do not book with this website!

Do not send your credit card details and do not give any passport or driving licence details and signature.
They will steal your identity for criminal purposes.