ExploreTrip

Awful customer service. Cancelled my flight ticket without my notice, trying to pass on the blame onto the customer. Last time using the service from the company

It was my very first time. I saw the site on Skyscanner, so I went on to the website to try it. Sure enough the price I saw was real. Easy booking process

Hi, This is Sheril and i booked my airtickets with exploretrip a fortnight back to travel from Atlanta to London. We booked 4 round-trip tickets to travel with my friends. Based on our recommendation of exploretrip to our other friends they also booked their airtickets with them. All of us consolidated could save some good dollars for our travel. All of us found that fares to be very reasonable as compared with our regular websites, where we used to book earlier. We have not faced any issues while booking, after booking and in travel. I found their services and offerings ot be quite legitimate and wish them good luck for their business and looking forward to use exploretrip for my next travel. Reason to write this review after was to show the other side of coin after seeing many negative talks. Generally it always happen, if we are not happy with something we always give a shout to its peak and if we are happy with something, we keep our-self quiet. Any business will have some unhappy customers, but that doesn\'t mean the website is not good for all. Sometimes it's our mistake as well when we try to expect more than the offerings. Good luck all and would recommend all to consider exploretrip for their travel.

I bought the ticket about 2 months ahead but I found that my name was accidently typed in incorrect, so I called the explore support right away and was told that they cannot do it and I should call Airplane company to change the name. But Airline company told me this change souks be initiated by Exploretrip, sending the request with some kind of agent code. So I called back to Exploretrip, finally they said they will send the request to change the name and it will take some time. For 10 days I got no response from them even I sent email to support. So I called back and was told there is a fee associated it and they did not do it yet. After I agree to pay for the fee, I have a few calls to check the status and was told every time it should be done soon and do not worry, it was more than a month since I purchase the ticket. The response of final call is Airline company denied the request and Exploretrio cannot do anything more for me. I check with Airline company and was told there was no request at all. Only one week left before my flight schedule, fortunately I was able find some other way to solve the issue by myself.
My recommendation is if you are absolutely not expecting any issue after book the ticket then it's ok to use the site but do not expect any customer service at all.
One more thing, alothugh there is an escalating support email but no response also.

Stay away from this company. I booked a trip 2 months ago (08/17) for a trip that is in (12/17). I even received call at the same day of booking for confirming my trip. Today, just in case, I wanted to check details and confirmation of the trip I booked. I got online and went to their website and I was shocked that it shows that trip is cancelled. I immediately called them to check if there is an error. I was told that there was no error and trip was cancelled 3 days after the booking with reason due to airline pricing! They did not send any e-mail for cancellation and actually informed me that they do not email trip cancellations. They only call to inform and he told me that they had tried calling me. I received absolutely NO call from them. Now I am searching for the same flights somewhere else and it is around $2K more than what I originally booked. Everybody has to be warned from this company, and they need to go out of business! You better stay away from this website and go somewhere else.

I was looking for some good discounted tickets. I came across this site. For my preferred destination I got my tickets with good saving from this site.

I cancelled a flight that was with both American Airlines and LATAM and they will not let me use my credit with American Airlines, only LATAM. Agents are rude, yell at you and hang up on you when you express dissatisfaction. Never gave me a valid reason wh I can't use American Airlines for my credit and do not care about helping me what-so-ever.

After trying to cancel a flight with Air china, Customer service said I will be charged for the cancellation fee from the airline, 150$ each. (2 in total) Sucks, but I accepted. They sent me some weirdly worded email, and it was accepted. Airline cancelation fees are standard. A few days later before I even got my refund from air china, I saw a 300$ charge from these scum bags, than a few days after that I see a refund for around 400$ less than what I paid for the tickets. That's $700 in total cancellation fees. Of course I call up explore trip, and now its time for them to reveal there scam. Only now once they've charged you this ridicules for nothing 300$ extra charge that its a separate charge for no reason, and that the airline cancellation fee is separate, and than there proud to ask you to look over the weirdly worded email, confirming they can charge you it. Ethically this company is garbage. Customer service from day one is garbage. I've taken many flights and have to had cancel them, and this is the first time I've seen such a charge. It also happens to be the first time Amex has seen such a charge. A company that tries to make money duping customers, instead of having good customer service, and ethical practices. Should be shut down.

When a site get only 5 star reviews and 1 star reviews then something is fishy. Usually it will mean that all 5 star reviews are faked and skimming through a few of them this seems to be the case. I was looking for return tickets to Greece and after days of frustration not being able to find a decently priced ticket I find on skyscanner a crazily cheap ticket like 3 persons from exploretrip. Should have tipped me off that all other sites were 400+ more expensive. All happily and naively I purchase the ticket-in the past I have booked many times from 3rd party sellers and it has saved me quite a penny with no serious problems whatsoever up til now. One day later I get a call from them that the ticket is not available for this price and price has jumped 400$ more. Should have hang up just then. Idiotically I ask them if the new price has luggage included. The woman responded twice that yes. I repeated the question got the same answer. Then I checked similar tickets and figured out that with luggage included their ticket was still 200$ cheaper so what the hell. BIG MISTAKE. After I received my etickets I checked witht he airlines and wo and behold, my tickets DO NOT include luggage. That's a minimum extra 400$ for luggage which makes my ticket MORE expensive if didn't try to be an idiot and instead booked with Norwegian. Never again.

I logged into United.com and for some reason the site directed me to Explorertrip. They charge me $1,129.20 roundtrip for 3 adults which I'm ok with the cost but then the 2nd day I was sent another confirmation with a charge of $859.20. On top of all, they wanted to charge me an extra $100 to reserve seats because they said the main cabin was full as we will not be seating together unless I paid the additional $100. LIARS! I logged into United, there was plenty of seats available and was able to sit us together. Exploretrip is an outsourced company in India with very poor customer service. I've received various confirmations/PNR numbers. Their excuse is that they are experiencing technical difficulties. When I confronted the agent on the phone that I will never ever book with them. His answer was "Ok, no problem" I was like... Really?. WOW! My next step is to call United directly to make sure we are listed in their reservation system. I don't want to encounter any last minute surprises/mishaps on our November 2018 vacation.

I received an email that my flight, May 23rd - 29th, was rescheduled for June 14-17, which is absolutely unacceptable. It's been 7 days now, and I still have not been able to reschedule or cancel the rescheduled flight. This is THE worst customer service I have every experienced. I'm a 27 year old Civil Engineer that works in construction, so believe me when I say i know bad service. DO NOT BOOK THROUGH EXPRORETRIP

For some reason, I received an email saying that my credit card was declined and they weren't able to book my flight. I called to the credit card decline team right away, but they hung up my call after I was on hold for an hour. Because the email said NOT TO BOOK ANOTHER RESERVATION, I cannot even purchase another ticket and I'm currently sitting on hold for over an hour. They are not even responding to my email.
Honestly at this point, I don't know what I should do.
I made a call to the customer service, but all they say is to contact the credit card team and they cannot even cancel my booking because apparently my ticket is "ON HOLD" while their email says "Please be advised that fares are not guaranteed until ticketed".
This is the worst experience I've had with making a flight reservation, and I'm NEVER booking with this company again.

I have a flight to Mexico on April 9th and of course I not able to go do to the virus witch is a world wide problem and international flights are not recommended, I call this $#*! of a company 3 times and I got different answers! One wanted me to pay 62 dollars more to get a credit of my flight, the other one wanted me to choose a date to flight at another time, the last call also wanted me to choose another day to be able to take a flight, but how do you choose a day if we don't know how long this virus is going to be around! I did not even asked for a refund I only wanted credit to be able to use at another time when is safe and the guy hung up on me. THE WORST AND $#*! COMPANY, AVOID AT ALL COST!@exploretrip #exploretrip

We've just book flight to Barcelona from San Francisco. Agent Logan Art showed very professional, responsible attitude.He was very patient. Thank you Logan very much. Greg and Polina Kligerman

Thanks for your help Samuel Sabastian.
The gentleman Samuel Sabastian who worked with me was patience personified and had a good sense of humour. He went out of his way to help me!

They cancel my ticket and promise a refund in febuary. Now it is july, i call and send email them everyday, they no answer no reply. They dont want to refund. Bad service i ever seen

I purchased unaccompanied minor (UMR) service for my son (17 years old) for his trip on American Airline. I talked an Explore Trip agent and bought the UMR service paying additional $300. When he checked in at the airport, he didn't need it because the UMR service is applicable for the minors, 14 years old or younger. The AA staff asked me to call Explore Trip to get refunded. I called the Explore Trip twice. For the first time, they said they couldn't refund because the trip took place already and they already paid the service fee to AA, asking me to call AA. I called AA again, finding that on my son's record, there was not UMR service arranged. I called Explore Trip again to tell the whole story and the agent forwarded my phone to a different line. Unfortunately, no one answered the phone. The agent asked me to write an email about my son's case and I will be contacted in 48 hours. However, it has been already four days since I emailed them. No response at all. Very irresponsible and unprofessional services. I don't know whether or when I can get refunded. Never use this agent again.

Don't give these crooks or flyfar any of your money. Been sent to them through skyscanner before. I booked a ticket and got an email saying a receipt and e-ticket would be issued within 24hours. Waited 24 hours and nothing. Also had no charge on my debit card, so I went ahead and tried again through the airline (which was actually cheaper... surprise). About a week later, the charge went through, and when I noticed I immediately called the company. After being on hold for nearly 4 hours, I was hung up on... twice... while talking to a combative agent, who told me my ticket was non-refundable. Then they didn't send it to me anyway. I filed a claim with VISA to have the charge reversed. Customer service called and told me I owed them for the ticket. They said they'd talked to my bank about the situation and the bank had referred them to me. When I talked to my credit union they said they hadn't received a call from the vendor and that visa had reversed the charge because of the strange way the company deals with credit card transactions. When called by the company they threatened to send my info to collections and I told them I was going to speak with my lawyer. Consulting with my lawyer I was told they were employing intimidation tactics and to ignore them. Haven't heard back from the company and have never been approached by a collection agency.

I purchased tickets from LAX to BKK, and in trying to select specific seats, I contacted the Explore Trip, which kept answering god knows what question since they didn't appear to read my email request. I then contacted the airlines directly, and they said we didn't actually have tickets, even though my credit card was charged. I contacted Explore Trip, and they just kept telling me I had tickets and if there was a problem to call the airlines in CHINA! I explained that might be expensive on my cell phone, and I had to beg to get them to call the airlines in China for me. Finally they said they would, and after being on hold for 20 minutes, they simply let me hear one minute of talk from the airline's automated system and then the phone hung up. So I called again, and repeatedly they said I had a ticket, so I kept arguing and arguing, saying Explore's system might say I have a ticket but the airline's doesn't, and I don't want to end up at the airport without tickets. Finally, the consumer service rep did a deep dive and found out the tickets were void, that they had to reissue new ones for some reason that didn't make sense that they blamed on my credit card company. So now we apparently have tickets, finally. I asked if I could just cancel the tickets because I didn't want to do business with Explore Trip, and they said no way. I mean, there's unprofessional, which these guys are, but then there's just blame incompetent. I've flown to maybe 60 different countries, and this is the worst ticketing company I've ever used.

Be aware of booking with this company. In may 2020 after my father passed away, I booked a ticket through Exploretrip to attend his funeral. At the checkin counter the airline representative told me that there was no flight for that route. I immediately called Exploretrip and they told me that they buy tickets in bulk many months/years in advance and that flight was cancelled months even before I bought the ticket. Basically they sold me a ticket for a flight that was never going to happen. After many complains with the supervisor they agreed to a partial refund. Well, to make a story short, after one year and countless phone calls and emails with Christopher at the billing department and Elijah at escalation department they told me the same lie, "the refund has been processed, check with your credit card company". I have never received my refund for a lemon ticket that they sold me. My credit card company could not open a dispute because I wrongly agreed to settle for a partial refund with them, hence they told me I should deal directly with the vendor. The representatives at Exploretrip have played this game with me for almost one year now where they claim they refunded the money and when I asked to show me a proof of the money been transferred from their bank to my credit card they disappeared. We even had a three-way phone call with them and my credit card company representative and Christoper kept telling the credit card representative that it's their problem if the money was not received and they couldn't do anything else. How ludicrous. This company is a scam, be aware.

This is one of the worst flying experience I ever had! I booked through skyscanner and went for the cheapest option. I got what I paid for!
My flight was from Boston to San Francisco and it was cancelled due to bad weather. I called virgin america and was told I have to talk to the third party. I called Explore Trip and had the worst customer service ever. I'm assuming their support is in India since the English was pretty bad.
First they claimed my flight was not cancelled, took me about 5 minuted to convinced them i'm at the airport right now and it is cancelled. Then they claimed they will send me a ticket for a flight the next day. And when I asked about an earlier flight and start getting mad they hanged up!
I had to call again, this time he was nicer and said there are no earlier flights (although virgins website showed a flight 2 hours before the one they rebooked). I got the itinerary and made all the arrangements.
Of vourse I got no hotel, food or even taxi reimbursement. Nothing!
The next day I come to the desk since I couldn't check in online just to find out that although they sent me an itinerary, they never actually switched the flight!
The guy at the desk told me I have to go and talk to them again!
Luckily he saw how miserable I was and he said it's not the first time it happens with them, especially since Alaska bought Virgin America, and he helped me out.

Dealing with ExploreTrip was a nightmare, from now on I don't care if they are the cheapest website. You definitely get what you pay for.

Do yourself a favor and stay away from them!

Do not book with Explore Trip. This is barely a step above an outright scam. They issue you fake/temporary ticket numbers that get "exchanged" with the airline - the trick is, that exchange often means your flight details are completely changed (different **earlier** departure times, flight numbers, reservation #'s, etc.) and they don't inform you about these differences. If you call their customer support line, the customer support staff is not able to even look up the new details for you - they send you to the airline's customer support, who are completely confused because you have, essentially, a fake ticket/record locator.

In a single trip booked via Explore Trip, I missed a flight on the way out (because it had been rebooked to a different flight #, 2 hours earlier, without telling me) and now I am up at 3 am with Alaska & Virgin America customer support trying to sort out my return flight tomorrow because - get this - NO TICKET EXISTS NOW.

Do not book with these people. Sidenote: based on my experience and several other reviews here, it would seem that this company is also buying good reviews for themselves (see all of the 5 star reviews here, which seem to name a specific person - first name only). Be warned.

I had unfortunately booked my flight before reading all the reviews! I had went to cancel my flight, so I called them and they said there would be a $500 penalty. I was about to take this offer because I realized it was my fault for cancelling; however, I remembered I bought the insurance that they offered! So I told them about the insurance and they directed me to AIG and when I called the Insurance company, they said they didn't get a claim under my name. So I just thought that I messed up and didn't buy it! But after calling Explore trip back, I realized that it wasn't me! It was them! When I called back, they didn't answer! The second time, they hung up on me! The third time they put me on hold for about 30 minutes. The fourth time they hung up again. I laughed about it for a second, looked them up online and saw all of these other negative reviews, laughed about it even more! I ended up calling chase and saying they were a fraudulent company! Luckily my flight was a month away and nothing bad happened like some of the other people that posted, but boy do I empathize with them!