ExploreTrip

This company makes everything complicated, doesn't confirm anything and will cost you more money. 30 minute wait times minimum for customer service, every time without any solutions. Listen to the warnings and stay away.

Their customer service pretty much doesn't exist. Hours of waiting times, the call gets disconnected. It's your worst nightmare when it comes to dealing with your vacation.

I've learned my lesson that it's better to pay 100-300 dollars more and have someone on the other side to talk to if you need assistance with anything.

Also, tons of hidden fees, terrible policies just don't get close to this company.

Awful, Horrible, Terrible, Loathsome, Appalling, Repellent, Repulsive customer service!
If you find yourself searching the Internet for low fares for generally expensive trips, and part of that search finds you on the Exploretrip.com website, run like there is no tomorrow! They don't have any savings to speak of (mine was $25 on a $1000 ticket) and it took a week of constant follow up with them (after I had a confirmation email) to find that they just cancelled the reservation with no warning. I am scared that I ever shared my credit card info with them. Customer "service" is definitely outsourced to India or Pakistan, and often there is no answer or voice mail is full. I so wish that I can keep you from making this mistake.

They booked me a connecting flight in two separate airports in Tokyo with a 3 hr and 20 mins window. Just travel between the two airports takes over an hour, so how could I make it in time for Int'l transfer? Called to see if anything they can do. Sure, a flight change and $275 one time fee. I said ok, then the charge somehow becomes $324 on my statement? A few days later, another call for charging me seat assignments? What another $89 dollar. If I have known about all this, would just book it through Eva directly and save all the trouble.

The price was only a few dollars different from all the other travel websites so we didn't really think to look for reviews.

However after two days and 7 phone calls later I found these reviews.

I'm still way to angry with the run around we were given, the constant promises that we'd get the ticket in 20 more minutes.' I can't even vent my situation.

Read all the other reviews, it's a very similar position. I will ALWAYS look for reviews now when buying plane tickets. This was beyond needless stress. How does this company even make money?

Very poor customer service. They hang up on me twice. The airlines I was booked with( Island Air)is going out of business as November 10,2017. Cant get me refund and they over charged me what was posted originally in my credit card. Please do yourself a favour and out of trouble. Refrain from booking at this site.

When we arrived at the ticket counter there was a problem, my son was never issued a ticket number so his ticket was cancelled. Not refunded, just cancelled. I had to buy another ticket so that my 2 year old could get on the plane with us. Several calls and emails and 6 hours later customer service issued a ticket number. Too late. It's been almost 3 weeks and no refund or any attempt to resolve the matter has been made. They keep telling me to be patient. Be careful! If you choose to book on exploretrip, Be sure you have all of your ticket numbers before heading to the airport or you may have a nasty surprise waiting for you!

Please stay away from this site. The price displayed on your confirmation page will be different from what the charge will be on your credit card. I recently bought 2 tickets to India. They sold to me@$992 whereas my credit card was charged $1042. Where are my $50? And its two tickets. So, $100 bucks loss. Called many times and very few lucky times when you get a customer service, they promise that the check is on its way for $100. It's been 3 weeks like this. I lost hope.
No wonder the positive reviews are by the site employees itself. Please do not fall for the cheap tickets trap.

Well, I purchased 2 tickets to Bali from them. I received an email confirmation and then I received a phone call from them to verify the banking information. Everything checked out fine, and I received an email with E-ticket confirmation. Less than 48 hours I received an email stating my reservation is cancelled due to "verification failure ". I called them immediately, the representative told me the bank rejected the transaction. When I told her that's not possible because the purchase amount has been deducted from my account. After back and forth for over an hour they offered to make a new reservation to me but it will cost $500 more than previous price.

The agent sounded very pompous! Even within an hour of making the reservation these people were charging $450 cancellation fee. Which is absurd! They dont even provide the cheapest fare. I would rate them 0.

It's a scam. Booked a flight to Hong Kong and Singapore last night and everything went well. Their price was about $150 cheaper than other places. Checked with the airline, everything as legit. Got an email this morning saying that tickets were cancelled, didn't really give me a reason just want me to call them back so they can hike the price up. I called my credit card company to make sure that I will get my money back. My credit card company is well aware of this scam and recommended me to cancel the card since God know who else they have given my info to

Had booked last year, called in again to book today.

1. Call: They hung up
2. Call: Put on 15 mins hold by agent and disconnected
3. Call: Agent quotes 100$ price than the actual fees shown in their own website

4. Call: Who would call the 4 th time?
Just going to use another website instead of dealing with a $#*!ty service

This is the first time I have ever written a review. I am currently on hold with this poor excuse for a company and have never observed such terrible customer service in my entire life. Not only that, they take every opportunity to steal any dollar they can from you. The biggest regret of my life was making a booking through this website.

Bought 'tickets' to Taipei for a friend's wedding and save a couple hundred bucks through this site. They sent me confirmation of the purchase and flight times, but nothing they gave me resembled a ticket. The numbers given were not recognised by the airline company nor did they have my name in their system. Warning bells went off, obviously, and I called these jokers at ExploreTrip, who proceeded to give me more numbers that they urged me to give the airline company in order to verify. When I asked for a refund, they became condescending and threatened a large fee if reimbursed. I am in the process of getting the fee reversed directly by my credit card company and just skipping these clowns altogether.
Please stay far away from this company.

This is THE WORST company... booked through them... received e-mail next day after getting confirmation earlier that my c/c was declined. Called them and they suggested same thing... called c/c company and was advised there no attempts to charge c/c at any time... then start getting strange calls from call centers in India... I believe these imbeciles sell personal information to these centers... STAY AWAY!

I booked a flight using explore trip earlier today. I have two separate charges on my credit card and two flight tickets for the same trip. I wrote to their support staff about it and they are charging me a $100 cancellation fee, for something that is completely their mistake. Terrible experience, would definitely not recommend this site, it's completely useless. They don't even have an option to cancel the flight directly- you HAVE to call or email them, so you're completely at their mercy.

I booked a flight that used Exploretrip. I booked in Canadian currency, but they charged me in USD, which increased the sale by $260 CAD. I have been calling them for 2 months straight and there response is "the mail has been declined"... I have never had any of my mail declined, i even gave them 2 separate addresses where I typically pick up mail. It is shocking how poorly Exploretrip has attempted to credit me back the overcharge they conducted. They should be able to just credit the card they have on file from the purchase... Very frustrating.

Worst experience ever. I booked an airfare, provided my credit card, received a confirmation # via email, and 7 hour later I am told the reservation is cancelled. These are the exact words on the email received:
"... the airline cancelled the available seat before your card was charged. We tried to re-book the ticket at the same price for the same itinerary but were not successful".
It looks more like a scam than a professional travel agency. When I called to inquire about the situation, I was told that for an additional $200 they could get me same tickets, but they could not honor the booking made 7 hours ago. I provided everything I was required as a customer. They lure you in with a low price and then they send cancellation notices a few hours later to ask for more money. I would not trust and use this company ever again. I regret providing my credit card information.

It took ages to get connected on the phone and this really pissed me off as I had an urgent trip, whose urgency I had communicated to them via mail. I wonder why they keep one on hold for that long. All the same, I was able to get my flight as desire but after going through a lot of trouble

The worst experience I ever had. Eastern China Airlines cancelled my ticket because of Corona virus, and promise everyone full refund. However, explore trip that I booked this ticket through told me that I can get back only ticket price without fees and taxes. It comes up to 50 of the price I paid for. Of course, I did not even received money yet, and nobody is answering the phone. Guys lets take them to the court!

This has got to be the worst company to deal with post handing over your money. I want to upgrade my class of travel and it is "their policy" not to be able to do that. Unable to show me exactly where in their policy it states this obviously! The person i was speaking to was apparently the most senior person there - useful! Called British Airways and they are unable to help as exploretrip.com do not share all the information about the booking which means they are unable to access the file to upgrade the seats. BA said exploretrip CAN upgrade and make changes, they just don' want to do any work. Absolute disgrace. I urge you not to use this company as if for any reason you wish to change your flight (even if it makes them some more money) they will be a complete waste of space! Its not worth the savings they advertise for the ticket. These things are all about customer services, clear T&C and support! Don't think they have these things in their "policy"!

I would never use this agency again. I had booked a return flight with Explore Trip. Unfortunately, while away a member of my family passed away and I tried to change my return flight. The phone number listed for 24/7 support service did not work- you dial the number, it goes dead. Tried to email and received an answer stating that in order to make any changes, i would have to personally speak with them. I tried their live chat line, again, I was asked for a phone contact and that someone will phone me soon. No one phoned. Several emails from me asking them to call me at my destination were also ignored. Someone named Kevin called my home and left a message saying I am to call the airline for changes.Of course the airline refused. I ended up buying a new ticket so that I could return home. This is indeed the worse experience i ever had.

Never book ticket with these people. They took 200 dollar for selecting seats. But did not provide selected seats. Called almost 10 times and each time gave different answer. Finally they said you need to talk to Airlines. Lost all my money and time by booking flight with these guys.