ExploreTrip

That was my terrible experience. I booked the flight through ExploreTrip to Vietnam successfully. However, when i went to the airport, I couldn't check in because the system couldn't find my name. I called the customer service of ExploreTrip at that time and they said my flight had been cancelled. The agent of the airline talked as if i made the mistake of the cancellation. But I am sure I didn't cancel it. I emailed the airline and they confirmed they didn't cancel it, either. The mistake must have been made by the agent but they were still irresponsible for that and blamed it on me like I accidentally cancelled it. Finally they only refunded me 1/3 of the original price. That is not fair for me because it was not my fault. I am only the victim. I didn't do anything wrong. They scammed me and behaved so rudely like i had to accept that loss. I had to call them lots of times to receive that money.

I would recommend you shouldn't book flight with them. They are so rude and unprofessional. As soon as they receive your money, they would cancel your flight without letting you know and only refund you with little money.

ExploreTrip has proven time and time again that they are not a reliable provider for purchasing air fares. Case in point, their e-ticketing process requires an approximate wait time of +2 hours or longer AFTER entering your credit card info as well as an email confirmation being sent to you. The +2 hours process requires ExploreTrip to then MAKE THE RESERVATION on your behalf?!?!
In the meantime, the traveler is given only petty "reassurances" or excuses how complicated the airline industry ticket pricing can be.
After +5 hours, the obligatory back pedaling of how they can assist you on another airline at different times than what you originally requested and received email confirmation (ExploreTrip will state their policy on email confirmation as their "get out of jail free" card). This is a basic "BAIT & SWITCH" strategy that seems to be what they're known for. ExploreTrip will continue to be on top of Skyscanner's list because they'll use that same low fare (almost 40% less than competitors) to bait the traveler even though it does not exist any longer. You know... false advertising or FRAUD.
I've already warned Skyscanner's customer service department regarding this bad business practices from ExploreTrip. However, Skyscanner continues to use this provider and actually places stake on ExploreTrip's 5 star ratings (bogus because employees have written them).
This does not bode well with Skyscanner at all. It will only be a matter of time until this site does a thorough review of all REPUTABLE providers and conducts periodic evaluations in order to weed out the biggest offenders such as ExploreTrip.

The gentleman who worked with me was patience personified and had a good sense of humour. He went out of his way to help me!

HORRIBLE EXPERIENCE - STAY AWAY. I suspect the few positive comments are plants or the owner. Your best all-around experience will be directly with an airline.

This website first appears to be a great site, however not until you start to book a flight. This site total a big SCAM in their price, they list their price really low than other sites then you book it, they ask you to fill credit card verification and copies of credit card plusdrive license which I never seen on other site before. DON'T DO THIS! They can STEAL your idenity, plus their booking site is NOT secured https as needed when you provider important information like credit card number.

I was foolish because of their low price, I sent all that document that they asked... they emailed back with the excuse "the booking got canceled by the airline". I booked another flight, filled all document all OVER again then they emailed back saying "the booking got canceled by the airline"! They're lie. Airline doesn't sell them that slow of airfare. They claims to airline cancel their booking. Remember they have your all information, who know what they could do it them.

Don't either bother to call their customer service. I tried to call for 2 days, all I talked with was the same guy who has a strong accent that you're hard time to understand. Only ONE employee work as customer service for 2 days on the roll. What is horible company!

I called to ask why the price that I booked still in the website even though they know from my case that airline wouldn't take this price, he admits that the online price in far off, but all he keeps repeating is "Sorry ma'am".
DON'T BOOK with exploretrip.com!
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Travelling services provided by exploretrip is pretty good. I do not have any complain. Keep growing exploretrip.

My reservation with exploretrip confirmed within few hours everything went perfect am very happy with their service...

Explore trip's customer service unacceptable. The representative are often condescending and have terrible and in helpful attitudes.

They took my CC details and sent no booking confirmation. No email response. Phone support was a recorded message and put on hold indefinitely.

These people have a large number of bank machines. So they can be called different machines and different from your account to withdraw money.

Best deal I could find on airline tickets so close to the departure date. Site was easy to maneuver as well! Great Service.

Turkish Airline canceled the flight because of corona virus but this company never answer my call and they didn't refund the money!

They do not pay you back tickets, even if air transat gave back the money to them! It has been months!

I recieved much better service from exploretrip when compared to other websites. Even their customer service is good and helpful...

I just call to check my new shuttle and the costumer services was excellent, very courtesy and professional.
Thank you

Got directed to book with them from the results on SkyScanner. Booking the flight was easy and that is where the nightmare began!
I called them to cancel today and got informed that they will charge me a $200 fee to cancel "but you'll get your credit back". I was thinking "Okay, you can take that fee our of my travel credit" - NO, that $200 will be for THEM - EXPLORE TRIP, not for the airlines. Guess what? Since our flight booked with JetBlue, we will ALSO GET CHARGED ANOTHER $100/EA WHEN WE DECIDE TO USE THE CREDIT (which is now down to NOT EVEN ZERO but NEGATIVE if you do the math) from this whole experience.

That's not even the best part yet! When I was saying (as I was thinking out loud) that maybe it'd be better to not showing up to our flight then. The lady, with the Indian accent that everybody mentioned, informed me that "Oh no, that'd be no show and they will charge you a no show fee AND you'll get no credit from it". Like do you even listen to yourself, lady. YOU'RE STRAIGHT UP SCAMMING ME RIGHT NOW!

LONG STORY SHORT, JUST DON'T BOOK WITH THEM, AT NO COST. THERE'RE MANY OTHER RELIABLE SITES THAT YOU CAN BOOK CHEAP FLIGHTS WITH! BOYCOTT THESE SCAMMERS!

Last year I purchased 2 tickets to Brazil for September, however my father past away in July so I asked to have my ticket changed to July. The customer service not only took forever to answer the call, but they charged me additional $850 dollars to change my ticket. Since my husband could not go, they ensure me that I would have a credit for his ticket in a total of $700. After September I called and asked to use this credit towards a ticket for myself to go to Brazil visit my mom for Christmas and they again took forever to answer, but once they did, the lady told me that the $700 was attached to my husbands name - even though I am the one that paid and it was on MY CREDIT CARD. I thought that it was absurd. So I bought a ticket separately and visited my mom.
Now I just contacted them to inquire about my credit and they told me that to purchase a ticket it will have a fee of $300, since I am changing the tickets date from September, 2013! And the worst: because it is Saturday, they cannot deal with this matter because the ticketing department is CLOSED. I am so fed up that after spending a lot, my only credit will be $400 and I may not even get it. BY THE WAY: WORST COMPANY EVER! STAY AWAY!

We were told that we were going to get to pick our seats... and guess what $#*!es, we never got the option, but it doesn't even matter because DILLIGAF.

I have gone through many of the travel agencies to purchase tickets online but the best i found is exploretrip with reasonable price...

THE WORST EXPERIENCE I'VE EVER HAD IN MY LIFE! I have bought a round-trip ticket through them for $549 (after all the taxes and fees). The confirmation came right away, somehow not stating the price. Next day I've checked my bank account to find out that they have charged me $589 instead. I called them and they told me that I bought the ticket for this price and sent me the itinerary. I went to their site, found the same flight to see the $552 price. I told the peson I was speaking with (Sam) to connect me to the manager. He wasn't available and I had to call back several times that week to finally get ahold of him. The manager (Arthur) explained the mistake as some glitch in the system, because charges went up and I got charged later that day (when their site was still showing $552?) So he said he can either refund the ticket or send me a $20 refund as an excuse. By that time it was late to buy a ticket from another site - the prices were already higher, so I agreed to $20. It's been 2 months after they were supposed to send it and the check hasn't come in yet. I've called them several times and they either say that the manager is not available or simply hang up on me. I'll file the complaint with Better Business Bureau, too.

I needed to change my flight, EXPLORETRIP not only didn't tell me my ticket was non-refundable/non-changeable; furthermore they do not announce it anywhere in the email receipt. This means that during the course of my 24 hour cooling off period I could have canceled, and paid a slightly higher price and taken a changeable fare, which I would have been happy to do.

I have also checked on their website, and no one in the booking process for the identical flight does it mention this.

Their customer service "Patrick Williams" told me that they do not state it everywhere because it depends on the fare. This seems like a bit of a circle jerk. So the only time I find out is in the event I need to change it? And then I discover I cannot.

After speaking to the airline they also confirmed this was a fare that had no refund/no change rules.

DO NOT BOOK ANYTHING THROUGH THIS COMPANY. It's sad that we only write the reviews after the fact of being ripped off, in the future I will always be sure to check reviews on any smaller agency that sells tickets online that isn't well known.

My father had a surgery so he was not able to travel. He is waiting for a refund more than two months. They just said to be patient.

About a year ago, Explore Trip had sold numerous tickets with Jet Airways, an airline which went bankrupt in April 2019. Ever since its insolvency, Explore trip has not issued a refund to the customers including myself. In fact, I found out about the insolvency within 48 hours prior to my flight by myself. There was no email notifying customers about the insolvency upon the incidence, no backup plans, and no effort to resolve the issue. When I called the customer support team to inquire about the issue, they responded: "well its good that you found out now instead of finding it out at the airport." Despite the fact that my flight was leaving within 48 hours, the person on the phone could not provide a solution or an alternative. He asked me to send an email, and told me "they will probably get back to you within 48 hours" I waited for about 10 hours and couldn't wait anymore so I cancelled my flight with them entirely and re-booked my trip with Expedia. I have been contacting them via phone and email back and forth for more than a year now, and they only keep telling me that "they are working on it, please be patient" It has been over a year! Are they waiting to a point that they are no longer reliable? Jet Airways is non-existent now. I spent $678.26 on the original flight with Explore Trip and an extra $930 for the last minute booking. I have waited too long to reach out to my credit card company and the dispute period is 3 months; however, my transaction was made over a year ago. Does anyone know if there is any way to get my money back? Is taking legal action the only way now? Hope you all are safe and well, and DO NOT BOOK WITH EXPLORE TRIP.

Note: For everyone out there, if you have experienced a similar situation with Explore Trip. Let's bring them to courts by signing a petition. Go to 'change.org' and search for 'exploreTrip'!