• ExploreTrip

ExploreTrip

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Overview

ExploreTrip has a rating of 3.7 stars from 1,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExploreTrip most frequently mention good experience, flight tickets, and support team. ExploreTrip ranks 10th among Plane Tickets sites.

  • Service
    340
  • Value
    335
  • Shipping
    316
  • Returns
    325
  • Quality
    330
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
21
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How would you rate ExploreTrip?
Top Positive Review

“Brice Was Great”

David W.
5/7/17

This gentleman was beyond expectation. As I am deaf asked him to repeat the details N number of times. He was patient, polite & helpful at every stage. Booked me a ticket traveling with the least time & price available. Kudos Brice, thanks Exploretrip for having such a professional.

Top Critical Review

“Unprofessional”

amit s.
7/5/21

Very unprofessional team! Never report back! Spoke with 7- 8 representative, no one take things seriously. I have to pay from my pocket for connect flight at last minute! No one even notify for delay When you call... put your on hold... looking for supervisor... who is always on break! Look for other better options

Reviews (1,331)

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Reviews that mention popular keywords

credit card (98) customer service (169) travel agency (28) confirmation email (24) customer support (19) flight ticket (23)
Thumbnail of user balamuruganm
California
1 review
0 helpful votes
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September 3rd, 2023
Verified purchase
• Updated review

Booked in the morning, but you are not able to confirm the booking and got cancellation email after 10hrs [REF # *******243]

Great experience
August 4th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Past deal&experience was good

Thumbnail of user seanj19
Nevada
1 review
0 helpful votes
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December 13th, 2015
Verified purchase

I am completely delighted and satisfied with exploretrip. I will continue to book all future flights through exploretrip.

Service
Value
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Returns
Quality
Thumbnail of user faridah8
West Virginia
1 review
0 helpful votes
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April 3rd, 2017

Very helpful and patient. Thanks so much for great service. Very good experience with George and the Team

Thumbnail of user shaktis1
California
1 review
0 helpful votes
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August 4th, 2017

Appreciate Peter for his nice explanation.He patiently listen to all the queries addressed all the concerns. Thank You!

Thumbnail of user katiae2
Nevada
1 review
0 helpful votes
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December 2nd, 2015
Verified purchase

I like to use Exploretrip for booking tickets, usually they give best price. I hope this is the best booking website ever.

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Value
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Thumbnail of user jocelynl18
District of Columbia
1 review
1 helpful vote
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September 1st, 2016

I found best reservation system over here. Exploretrip is best among all online reservation providers. I shall reorder when I'll need them...

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Value
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Thumbnail of user sunithap
Texas
1 review
0 helpful votes
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May 26th, 2017

Peter Harris thank you for your patience. You did an excellent job. Thanks for making corrections in the ticket in no time.

Thumbnail of user manuelr31
New Jersey
1 review
0 helpful votes
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April 8th, 2017

Awesome... Philip was great. We had a problem with our tickets and he was extremely patient and caring and assisted us

Thumbnail of user royh53
New York
1 review
0 helpful votes
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December 1st, 2015
Verified purchase

For what we paid for, we got great prices on a great airline. Website was simple to use and we had no issues. Will use them again.

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Value
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Thumbnail of user michaelc230
California
1 review
0 helpful votes
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November 19th, 2015
Verified purchase

First time user of exploretrip.com and I was pleased with the ease of use and the overall service. I will use it again for my travel needs.

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Value
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Quality
Thumbnail of user jaym108
Illinois
1 review
3 helpful votes
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May 18th, 2015

I want to sue this company. What they have done to me counts as theft. Anyone willing to go in with me on this?

Thumbnail of user markw174
Washington
1 review
0 helpful votes
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November 19th, 2015
Verified purchase

When i hired their services i was worry about it. Now i am so happy that their services were beyond my expectations. Thanks exploretrip.

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Value
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Thumbnail of user bootsa
California
1 review
1 helpful vote
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November 29th, 2017

My son bought two non-refundable tickets from EXPLORE Trip, online last July 2017, from SFO to New York and Virgin America was the airline carrier. However, due to the reason beyond our control, I cancelled the flight and was instructed by Explore Trip, to call Virgin America if they would allow the flight to be cancelled without cancellation fees and penalty. Virgin America, allowed us to cancel the flight without any penalties because of the reason I gave them. I tried to call Explore Trip, to book us for a flight next year in Alaska, but again I was advised to call Virgin America if they would permit us to fly next year in Alaska Airlines. Virgin America's Rep. Told me, that they had given the credit to Explore Trip in the amount of $684.60 that I had paid last August 2017. Explore Trip can book me with any airlines that I wants. But, this scumbag will not allow me to do that and their reason I could only fly with Virgin America from SFO and New York. The call center for Explore Trip always had different alibis not to give you the credit you deserve. This scumbag violates consumers protection act, such as unfair business practices and fraud against consumers. WARNING: DO NOT BOOK ON EXPLORE TRIP. THEY WILL EAT YOU ALIVE.

Thumbnail of user grforbusiness
SY
1 review
0 helpful votes
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August 30th, 2023

Money exchange is a very profitable and good thing as a field of work, and its currency is wonderful

Thumbnail of user makotoa1
Washington
1 review
0 helpful votes
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November 19th, 2015
Verified purchase

Thank you exploretrip, you are amazing. Every time you provide me excellent services. I will definitely use your services again.

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Value
Shipping
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Quality
Thumbnail of user trevererg1
Virginia
1 review
0 helpful votes
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December 7th, 2015
Verified purchase

I have been using exploretrip since quite sometime now and I have no hesitation in using your services going forward.

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Value
Shipping
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Quality
Thumbnail of user antoineg42
Spain
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

So far so good!
Looking for more soon, I hope! Please keep up the good work and stay in touch for more good deals and experiences. Thank you!

Reason I chose this business:

Just by chance.

Thumbnail of user chriss328
Arizona
1 review
0 helpful votes
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November 3rd, 2015
Verified purchase

We have never been disappointed by booking through Exploretrip they have always been very helpful and always our first choice of booking...

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Value
Shipping
Returns
Quality
Thumbnail of user toms183
Washington
1 review
0 helpful votes
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November 19th, 2015
Verified purchase

I used second time it's flight service. Still it's amazing. I will recommend my friends too. I also got discount this time.

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Value
Shipping
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Thumbnail of user margaritam15
Germany
1 review
0 helpful votes
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August 21st, 2016

"Do NOT use Explore Trip, BAD AND FALSE site!" You will be sorry you used it. They lie, they provide false pricing and you will NOT get confirmed booking. WARNING WARNING WARNING!

Thumbnail of user shreepals
Customer S.

Hi Margarita,

Please accept our sincere apologies for the inconvenience caused, as we unable to reserve your ticket due to the credit card decline though could you please send us your trip details, and we promise we will get you the lowest fare.

We are committed to serve you in the best possible way, 24/7,

Regards,

ExploreTrip Support
1-866-855-3984 (Call us 24/7)
ExploreTrip.com

Thumbnail of user stephaniel38
Nevada
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

I was please with the attention given when I book with exploretrip.So please this year we booked with exploretrip four times.

Service
Value
Shipping
Returns
Quality
Thumbnail of user minatis2
New York
1 review
1 helpful vote
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June 17th, 2017

This travel company is a scam. Beware. Never ever buy tickets from this company. I lost $6000 with this company. Had a horrible travel experience.

Thumbnail of user sandeepj23
Texas
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

I found the best flights for the best price. I was shown various options in the order of convenience. Overall great experience

Reason I chose this business:

My friend suggested it

Thumbnail of user englink
California
3 reviews
4 helpful votes
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March 14th, 2019

Website will mishandled your personal data and they will charged you extra to get your personal data corrected. Don't trust the website!

Thumbnail of user jerkov
New Jersey
1 review
0 helpful votes
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December 3rd, 2014

Travel agencies are required to provide important information to passengers, that is the fight between the airlines and travel agencies.

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About the business

ExploreTrip is an online travel website providing new choices to the international traveler’s. ExploreTrip offers substantial selection of airlines private, discounted airfares with intelligent minimal layover itineraries from USA & Canada to any part of the world ensures saving time and money for travelers. ExploreTrip offers real-time sale of domestic - international airfares and other travel services with 24/7 customer support.

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