ExploreTrip

Not only was the emailed itinerary from exploretrip unhelpful when using those reference numbers to check in for my online flight, which as of this time, I still can't. But the only way I learned of the delay in my flight was from me manually checking that airline's website.

CUSTOMER SERVICE REFUSED TO ANSWER MY QUESTIONS.
I called exploretrip today to find out about changing my connection flight, since i would miss it because of the delay in the first leg of my flight.

I spoke to a representative who was hasty, impatient and unhelpful. I had to ask him to repeat my connection information (that was changed) so I could write it down. I then asked for the flight # TWICE and he refused to give that information and sounded exasperated over the phone.
He said I would need to wait until I get it in an email. And that I couldn't check in on the airline. I asked him how long I would have to wait until checking in on the airline. He refused to answer this.

I also mentioned that I wanted to check in on-line at the airline's website, and the reference #s were not working. He refused to help me with this and only admonished me and said that I need to wait some time, which I told him I understood. BUT DUDE I NEED WORKING REFERENCE NUMBERS.

He was irritated by me, when I was trying to keep my composure during a conversation with a very rude customer service representative. And to conclude the conversation, he returned to his forced script of thanking me for calling but it was muttered under his breath, and a definite departure of how he was talking earlier.

Their click to call option is really appreciative... I booked my ticket at very cheap rate than on website... Thanks.

I was in an serious situation to change my flight dates one of the exploretrip representative gave a quick solution for it...

Got a very good deal there! This website saved me about 1000 dollars on my trip. Will def use again!

I do not book any flight before checking with exploretrip. They have always given me the best price available.

They helped me all thru the booking process, very professional and. Courtesy, love. Working with them...

I have been trying to contact their customer support the whole day and no one is picking up or answering emails.

I booked 3 tickets in August and had a wonderful experience.
Surprised to read all the negative comments.

Explore trips has not refunded for tickets despite charging cancellation fees on top of the original ticket. NO5UEH

This is a fraudulent website! BEWARE!
Do not waste your time. Crooks! They are simply collecting credit cards for the black market!

Scam. Take money and issue a confirmation then cancel your ticket. Horrible phone service. Insecure credit card processing

It was easy as can be to get on, search for the lowest fare and complete travel arrangements quickly.

The site offers great price ranges and a lot of options to get just what you need for arrival/departures.

Such an easy site to navigate, & very reasonable with pricing!. I will definitely be using them again!

Loading extra long time after clicking booking button, with no message that its processing or just got frozen

Booked a trip to Hawaii and had to cancel due to a death in the immediate family. We called to cancel and requested a refund or credit. We were then told if we cancelled, we would be charged $50 per person and retain our credit. However, in order to use the credit, we must call to make our booking, which will apparently result in another $150 per person to rebook with the credit.

We called the next day to prepare to make our booking with another representative and was told that to rebook the flight, it will now charge $300 per person. This makes no sense at all because now we would have paid 3 times the amount from our original flight. We tried to understand why this would cost so much, but the representative made no sense at all as the flights we saw on Exploretrip.com were cheaper than what was quoted over the phone. We asked to speak with a manager and was put on hold for over an hour only to be told to call back later or leave a phone number and we would get a call back within 2 hours.

We waited 4 hours later to call and was put on hold immediately for an hour. We then called with a second phone to ask for manager. The manager admitted to us that all of their customer service reps work on commission. Therefore, this makes our credit basically useless because they make up their own numbers to give to their customers only to benefit themselves. This manager then told us that the fee to rebook would be $200. Representative #1 told us it was $150. Representative #2 told us it was $300. Now, the manager told us it is $200. In the end, we have to pay double the amount of our original booking.

Do not use Exploretrip whatsoever. Scam company!

Hi its been over 5 months and i still haven't been refunded for my flight due to coronavirus. As per explorer trip policy we cancelled our flights and were charged cancellation fee. Post which we were promised a refund on our flight. Without question the charged us $335.00 penalty for flight cancellation.
After calling them every two weeks to find out the status, i am finally told today that the airline "virgin australia" has denied the refund.
I am still waiting for a refund of $1150. 00

I have spoken to Arya, Will, April, Tim and Nadal. All of whom provide me vague, non nonsensical information. No facts or proof is provided on when they reached out to the airline, responses, or even basic dates on history of events?

Trip number: PNR: TQZGNX

Dear Customer,
Thank you for choosing ExploreTrip for your travel reservations.
As per the conversation we are canceling your itinerary changes on your reservation with booking reference number # ET20X******* for passengers:
Travelers
Name removed
Name removed
Please note as agreed the amount that would be charged on your credit card account would be 335.0 and refund due to your account would be 1150. 62 which would reflect in your account within 1-2 Billing Cycle. (depending upon your bank type)
Should you need any further assistance regarding any charges or for your future travel needs, please call our customer service department at *******984.
Note: Fares are not guaranteed until ticketed.
Thank you,
(Nadal)
ExploreTrip

STAY AS FAR AWAY form these scammers as possible. Once you have paid them they will cancel your flight for unknown reasons and keep your money until you contact them. They will send you bogus fake e-tickets. If you do not make sure you receive one they will never send it and never tell you. If your ticket was canceled and in most cases it will be, they will make is extremely difficult for you to get a refund (if you even do, as I'm still waiting) and they will try to waste as much of your time as possible keeping you on hold. If you are upset the rep you are speaking to will personally say, "I will not give you a refund, because you are mad". What are we suppose to feel when you con us out of our money and kick us off our flights for no reason. Further more if you purchase more than one ticket they will tell you you only purchased one ticket and that they can not find the other one, "Like duh, you guys canceled my reservation". They do this to make it seem like you purchased one ticket for the price of two, so they can keep the rest of the money you paid them. They will do their best to swindle you out of your money for the second ticket.

This place is an absolute scam. Been flying for a while now and this was my first time using them (through Sky Scanner, super disappointing). Never had a problem before with other third party's until now. It's basically a waiting game scam. You buy tickets. They send you fake e-tickets. Once your flight is coming up and you try to print them out you realize they don't exist. You call them and they make up lies and try to swindle you that your reservation got canceled and they cannot find your tickets. They send you more fake e-tickets.

Stay far far far away from this shady business. Honestly I do not know how it even has positive reviews. I have seen so many people 's post run into the same occurrence as I have from this business. Do your self a favor. Go somewhere else.

I had no idea there was such thing as a "ticket broker" and was searching for flights to Europe via hipmunk.com. A SUPERB deal came up, I snagged it and immediately received a confirmation email from ExploreTrip. There was a confirmation code in the email which worked when I plugged it into Delta.com but after about 12 hours, I noticed my credit card hadn't been charged yet so I emailed ExploreTrip to make sure there were no issues. I received no response and after another 24 hours, called but nobody answered so I left a voicemail. Another 24 hours went by, I called again, this time choosing "New Booking" vs. "Existing Booking" and surprise, someone answered! The gentleman (who I could BARELY understand) said someone from his team would call me back but they did not. I called again the following day and the person said that I would be receiving an email in about 10 minutes. The email stated "Please accept our sincere apologies, but unfortunately the reservation you made was not confirmed. As mentioned on our website the price and availability of our low fares can change quickly and cannot be guaranteed until the ticket is issued". Now, this would have been fine to me except:

1.) The initial email I received after booking stated nothing about it not being final. It listed an itinerary and a reference number that worked when I plugged into Delta.com! There was no reason for me to believe it was not finalized (and therefore, booked an AirBnB based on the confirmation email! ARGH!)
2.) They were horribly unresponsive! Their email stated "We are committed to serve you in the best possible way, 24/7" and yet it took them over 72 hours to get back to me! That doesn't seem like committed to me.

Bottom line, this is a shady company and I will avoid them like the plague in the future.

I was using Skyscanner and was very unfamiliar with how it worked, and I stupidly ended up booking with ExploreTrip yesterday evening. Around 11pm I start getting calls from numbers I didn't recognize. I finally answered out of annoyance and curiosity. They were from ExploreTrip asking me for lots of information I didn't feel comfortable disclosing over the phone with someone I couldn't tell was actually from ExploreTrip. They were pretty rude as well. Maybe it's early wherever the person was calling from but it was too damn late for me and demanding information about the card I used, my address, and other personal identifiers didn't bode well. This in addition to the really weird looking receipt made me feel like something was off. I began looking up reviews (I should've done this first!) and found out how unreliable and questionable they have been to many people. I took another look at my receipt/confirmation and saw their instructions, one of which informed me not to work with the airline but to contact ExploreTrip with any questions about the tickets. I again felt uneasy. When I called the airlines to check on the ticket it wasn't straightforward because the information they gave me was inconsistent. The confirmation number they gave me was incorrect - another red flag. The person at Alaska informed me that if anything changed with the tickets, like the flight gets cancelled or is late and I might miss my connecting flight, they can't help me, and that I would have to talk to ExploreTrip. She also told me I should check with the other airline to make sure that all lined up. I decided to cancel rather than risking running into the problems others have shared here and other sites. Good news is they said they will refund me for the ticket but I was charged a cancellation fee, which was fine if it means avoiding trouble later. I spoke with my bank and they confirmed they will dispute the charges should ExploreTrip not refund me within the timeframe specified. My fingers are crossed all will work out well and that I dodged a bullet.

Customer Service was Excellent! George was very helpful assisting me with my reservation and I recommend booking with ExploreTrip.

I recently purchased a flight from Toronto to Santa Marta, Colombia with Explore Trip. When I looked at my credit card statement after booking the flight, I noticed an unauthorized $72.25 charge to my account that is listed as AGENT FEE TRAVEL SERVCS. This is a problem for me as I do not remember being charged an agent fee while checking out and buying my ticket. Furthermore, my friend booked the exact same flight at the exact same time and did not get charged a $72.25 agent fee. Her credit card statement lists only the price of the flight. I'm very concerned that I have been scammed & am requesting a refund for the $72.25 that I was charged but am having difficult reaching customer service.

Update: I recently noticed on my card that I was also charged 9 dollars more for the exact same flight as my friend ($326 vs. $335). Is this how Explore Trip offers cheap flights? By scamming some of their customers? After contacting their customer service I received no real help & they continue to insist that they did not put those charges on my card. Either they took that money from my account or their website is poorly secured and compromised my credit card.

Update: Unbelievable. After spending many days contacting Explore Trip and attempting to resolve this issue, they promised to issue me a refund for the money they stole from me. I finally received the money today, however I was only returned $69 of the $82 they took. They offered no explanation for their theft nor did they issue the voucher they promised me for the trouble and stress I was put through. After reading other reviews, it seem I got off easy-- other customers claim to have been robbed of hundreds of dollars by Explore Trip! If you value your money and your peace of mind, do not use this "service".

Worst customer service experience in my 15 years of travel business. I had booked 3 separate reservations for a group of 12 people. They called once and did not leave a message. After googling up, I found out that it belonged to exploretrip.com, so I called them to make sure that all 3 reservations would be all right. The customer service representative said that all tickets are set. And she even resent the reservation confirmation emails. She never indicated that there may be some verification issues. About 8 hours later, I was shocked to learn that all reservations were abruptly cancelled due to verification issues. They never left a voice mail or sent an email message asking me to get in touch to verify my reservations. When I had complained, I was offered to re-book the same reservations at almost $300 more than my original reservation. And I was penalized with higher airfares because they never bothered to check in with me first before cancelling all reservations. And their offer of resolution was below acceptance (as I had no choice but to accept their subpar resolution - which was not to my satisfaction - as I wanted the original reservation prices that they cancelled on me out of blue). I have been in the travel business for 15 years, never did I have a similar experience like this before as others would usually reach out first before cancelling. It is not that hard to make a courtesy call or email, and leave a message for me to get back to them (as I would have been more than happy to verify my purchases/reservations). Most definitely will NOT use their service again, and will NOT recommend their service to anybody.