ExploreTrip

I did not receive my e-ticket and employees in the company lied to me twice telling me I would get it within a specific amount of time. After reading terrible reviews online, I made sure to cancel the booking within the first 24 hours. I hope my card will not be charged.

Very useless people, they never answer their phone and take almost 5 days to respond to emails, except you are a first time customer. I tried to change the dates on my ticket, i was told i will first pay $400 for it minus the difference in dates, then they stopped responding and they made me loose it from not responding to either calls or mails again, till they told me i couldn't use the ticket anymore. No one and i repeat, no one should be fooled by their 'so called' cheap tickets.

Before I booked, I saw the claim that there was free cancellation. I called to cancel after 8 hours, and was told that cancelation is $50 per person x 3. They are not ethical. Sorry, I cant give them a good review!

I wish I could give 0 Stars. This company is a classic example of bait and switch. They will sell you an appealing flight and price, and then try to change the price or flight times. This company costs me hundreds of dollars because they flat out lied about the flight times that were sold to me. I verified with the airline that the flight times did NOT exist and there were no changes, this is a horrible business. AVOID!

I booked a ticket with these guys. A message prompted requesting to call travel agency to verify payment details. I did that in 2 min. Their representative said everything is ok. 4-5 hours later I received a call to verify payment details again and authorize the change in price. All good till now. It was 24 hours and I had not received e-ticket yet. I called the agency to check on the status, but I learned that my reservation was cancelled. Their excuse was that Airline increased the price by more than $200.
I understand that ticket price change, but if they could not book it, I should be informed right away. Apparently, this travel agency believes that customers should not be informed till they call to find out that their booking are cancelled.

Bottom line is, I missed the advertised price which I could have booked through vayama if I was informed at the same time and I had no ticket the next day.
DO NOT trust THEM

This travel agency is disgusting. I called Exploretrip to cancel a flight that the airline was offering full refund on, and an Exploretrip agent lied to me that the airline is only offering full refund for flights flying prior to March 2020, but since my flight is for April 2020, the flight is not eligible for full refund, he only offered me 60% refund. However I just got off the phone with the airline and they said that they do not have such restriction at all, and it's full refund for this flight! Exploretrip, you are such a deceitful and self-serving piece of trash. I will give the worst review on as many sites as possible and make sure Exploretrip pay for their disgusting business practice.

Worat company ever they confirmed a ticket then sent an email saying my bank rejected the payment one day after and I called and they said sorry tariff increased and they will reimburse the money in 10 days now no ticket and still paid for it? Zero less than zero stars zero reliable don't use them

Seriously, I tried to book 5 different dates & never got it booked. Each time I call Explore Trip they just said that the promo is over though the site shows 9 seats remaining at that price but they try to sell me a higher priced flight. 3 times I ask to speak to a supervisor and they hang up. Worst customer service ever! Booked same flight through Justfly.com at the same price that explore trip said promo price was over.

I booked 4 tickets on this site on a Saturday and received a confirmation email within minutes. And three days later, I received another email canceling my reservation. The reason was they could not find me a ticket for the price they agreed to sale me. When I checked their website again, they were selling tickets on the same flight for 40-50 dollars more than I paid. They literally ruined my plan and all the other arrangements I made. My main issue is why they had to wait three days. They could have told me in seconds. Never experienced anything like this.

Booked a trip from Washington. To California. My grandma was dying. Their site was very hard to work with. I keep selecting the flight I wanted but when I would go to check out it charged me double. She died the morning before I left so I had to cancel and change my flight. These people wouldn't not help me. They hung up on me three times when trying to talk to them. The only contact I got was by email. They will not refund your money or work with you to reschedule a flight. Customer service is very bad. Go straight to the airline to book your flight. If something goes wrong at least they can help but not if you go thru a third party. These people are out for your money only.

I booked a flight from London to Vancouver through Skiplagged, and, after taking a fee, they passed it off through their partner Explore Trip. Explore Trip sent a confirmation of booking to me, then, just before the flight, they sent me an email stating the flight was no longer available. They did refund my money (while Skiplagged kept the fee they took from me), but it was a huge hassle having to sleep in the airport and try to book another flight home... Avoid this company and their partner Skiplagged if you want to save yourself stress, money and time.

Booked a trip through Sky Scanner, sent to Explore Trip to finalize. Worried about a short layover, tried to change part of the flight...$350. Change fee per person! Asked what would happen if we missed connecting flight... we would lose our entire flight arrangements, going and returning! Lost $1,000 in travel arrangements... WORST SITE EVER!

They only know one thing. How to milk money from their customers. Bunch of jokers sitting in a BPO and trying different tricks to pull money.

Try out cancellation or reschedule process with them, you will get to know their reality.

I booked my flight thru their website. I called them to check the status of my reservation and I was told to wait for couple of hours. I called next morning to check the status then I was told that their card verification department is working with bank. After 15 hours I called again they said card declined. When I asked why I was not informed over phone then I was told it's your fault. Customer care rep was rude and didn't know how to talk to clients. Finally I booked my flight thru another trusted provider and with in a minute my flight was confirmed. Stay away from these guys they are wasting your time

Explore Trip has the worst customer service. I have been in contact with them four times in the past month and they aren't able to help correct an issue with our travel. Every time I speak to an associate they claim they will fix the issue and be in contact in 48 hours. I have yet to hear back from them and instead have to contact them again myself. They told me my issue doesn't matter, but my trip is less than a month away and I need to make reservations and bookings... I'd say it matters.

I would chose another third party website over Explore Trip. It's not worth the stress!

SCAM: A day after purchasing my ticket, an agent Cooper called me saying I have to pay about 90 dollars for a sit assignment and it is not optional! He accused me of forgetting to get a seat assigned when I was booking! Since it was very strange and you can get a free unassigned seat in a flight, I did not trust him and asked to talk to a supervisor and he said they are not there (they are busy on second request)! I called the airline myself and they said that is not true and you can get a free seat when online checking opens. This is SCAM/Rubbery. I am going to collect the recording and make a lawsuit against them.

I had a problem with my booking. An agent booked me from SFO to Tokyo via 2 stops in China. That is bad because I needed a Chinese Visa and could not board my flight. I was stranded in San Francisco. But their agent SILAS spent over 1 hour helping me get going again. Thank you SILAS. Great customer service.

Called them three days straight to find information about future credit they owed me each agent told me something entirely different. Told me to wait for a ***** (specific agent) to come back to work to be able to resolve the matter. Stay away their business is terrible!

After reading some of the negative reviews, I was surprised with the fine service I received. May be some people just enjoy complaining. I don't know, but I am pleased...
This is my first experience with exploretrip. I am extremely pleased with their service. I am traveling with my family. I needed to change my return flight. Not only was their staff helpful, prompt, and knowledgeable; but they also saved me money. I will definitely book with exploretrip in the future.

I booked with exploretrip.com and got a confirmation from them. A DAY LATER, they called and told me my card was declined and I need to book a new ticket for almost double the price. I asked Suton, the "supervisor", why a restaurant could process a card in 2 minutes but it took them over a day, and he just said "just the way it is". Terrible customer service, talking over me and sending false confirmations. In the time they wasted I could have just bought a ticket from a different site. Never seen anything like this. Huge thumbs down.

I booked my tickets with exploretrip.com couple of times in the past and also for my upcoming trip. I always get a better deal without and problems. I strongly recommend this site to all. I can see many negative reviews here and i am sure this must be from their competitors, so though of giving the real user review. Trust me, you can trust this website for their fares.
Sheril

Terrible travel site! In 24 hour ( when i started check in process) before my trip I found out about canceled flight to China... i started to call ET... spent 5 hours to receive any answer... they change my flight to next morning... came to airport and agent can not tag my bag, because too many flights on my schedule... had to call terrible and unfriendly ET agents again till they finally fixed and I was in the air additional 6 hours and lost whole day out of 10! No apologies! No compensation! Stay away from them!

Apparently a very common story: I booked a flight; they charged my card and then cancelled the reservation because the payment details "could not be verified." I called to verify the payment details (this is fewer than 24 hours after the purchase); they did nothing helpful, and were rude and sarcastic and left me on hold for almost an hour.

DO NOT USE!