ExploreTrip

Got email last week that one of my flights got cancelled and call them. I did call - their answer call them back in24-48 hours. I did - same answer. Now I am 4 days away from my flight and they don't even bother to call, answer my emails... so frustrating. And the employees that you talk to on the phone- terrible! Never ever!

They tried to book mi airplane tickets, they charged my credit card and after said that never was charged. Now I have the amount blocked and they doesn't want to call my bank to reverse the transaction.

I asked to cancel my reservation and erase the data of my credit card, but they still calling me and they still trying to charge my credit card.

Inclusive by mistake, they sent me by email information about others customers.

Be carefull with this company, Isn't a fraud but are very disorganized with bad service.

Booked 1 ticket, experience was fine. Recently booked 7 tickets, a day later they call me and request me to pay additional $14.95 per ticket for my seat perference. Even I selected "no perference". They still demand me to pay the money. I agrue with the CS on the phone, he gave me different excause for the fee. Even say it was on sale price deal, that's why it's required. After this experience. I will never buy from them again. Very fishy site and people to deal with. Very not honest. Now just hope they don't change me on my card or cancel my flights. But will not buy again.

The system was a bit slow when i was entering the information. Also, I think that it is too much to charge for seat election and ALSO, to request seat election! First time said 13,95$. I restarted right away and I was charged 20$$. TOO MUCH!

They overdrafted my account for charging me FIVE TIMES for a trip back from Europe! Never again. I'm trying to just get a refund so they can stop messing with my bank account but now after reading some of these reviews who knows how long the refund will take!

If any of your flights are affected by Coronavirus and exploretrip.com is refusing to give you a FULL refund, contact your credit card company for fraud. Explore Trip tried to deny my refund after Turkish Airlines cancelled my flight. Explore Trip only offered me a credit. That wasn't going to work for me. I called Turkish Airlines and they said Explore Trip owes me a FULL refund. I called my credit card company. They took care of it and got me a FULL refund. This is a bad business! Do not book with them!

Our experience with explore trip(trip pro) it was awful or a scamming us to buy a ticket from u guys its was incomplete because my daughter dont have the ticket # she is an infant but should have the ticket# to be able to fly with us. We found out in the airport to checked in to United airline the Lady who did for our checked in couldnt find my daughters ticket#, so I tried calling many times and just hung up on me! And thats cost me full price $800 for my 1yr old daughter add it to the price I already for full price for my family which is I am not supposed to pay her full price only tax but its because it rush so have to pay that much! If u need evidence I have the receipt of how much I paid for my Daughters ticket. Pls advice and I need my money back to what I paid for my daughters with you explore trip.

My son booked a flight on the wrong month called back to cancel within an hour and they say that i would have to pay 25dls which i agree when i saw my refund wasnt posted i was told my reservation wasnt cancel and that if i wanted to cancel it would be 350dls what a nightmare i refuse to pay that amount calling my bank now and reporting this as a fraud

Explore trip canceled my tickets 4 hours after confirming my booking. I booked my tickets late in the day. They wanted to confirm my credit card and wanted a response within 4 hours? This is ridiculous. 4 hours is too short of a time and they should have notified about it while booking tickets.

STAY AWAY - I booked a flight for a family member on Tuesday, got an email today telling us the airline had cancelled our booking because the price was not available, but we could rebook for a higher price. Thought it sounded a bit odd, so checked the flight prices on the website and they are the same price as they were in Tuesday! Please book somewhere else to avoid any hassle/scams

I had a really pleasant experience with exploretrip. This is all because of Pete, the most responsible customer service Manager I've ever seen. I was origially desperate for the service of exploretrip representive, since I was told my flight was non-refundable if I cancel the itinerary. Just last night, I found here, and knew Pete's information and spoke to him and asking for help. To my surprise, Pete helped me solve the whole problem within 4 hours! Because of him, I would still choose exploretrip for my next itinerary, and also recommend to my family and friends.

I have been having some problems with this agency too. I did my own research to put a complaint and I found there is a in thing in California, where the agency is based, called "seller of travel". California requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered. https://oag.ca.gov/travel This agency is registered in this program.

There are some ways to put a complaint and it says some people may recover their money through the TCRF website under some circunstances. https://oag.ca.gov/travel/consumer.

Rigth now I am trying to put my complaint, although I have some problem with the website, but maybe you could put yours as well, If we do not recover our money at least this will work for the Attorney General to take some action.

We booked through ExploreTrip after they popped up on GoogleFlights. They were cheaper so we decided to give them a shot. We had a problem with our booking and talked to one agent for almost an hour and he promised us that we would get back a partial refund of our ticket. Told us they would honor that at anytime. We called back to process after finalizing that the flight for sure would not work and were told by a different agent that there was no way they could do that. The manager was no help at all and even though I tried to explain that another agent told us differently they didn't care.
TERRIBLE EXPERIENCE! Do not use them

I wish There was an option for negative stars. I booked a flight with them from Toronto to Ahmedabad (India) scheduled for April 2020. It got cancelled due to the the Pandemic by the Airlines. I got an email from them stating that I was elegible for 50% refund. I spoke to them explaining that It was not cancelled because of me and they were adamant that Airline has decided to only give 50% refund. I spoke to the airline and the representative mentioned that as it was cancelled by the airline, I am eligible for a full refund but it needs to be processed through the agent as it was booked by the agent. I confronted with the agent at exploretrip and she was like Airline representative is lieing lol and that the refund i am eligible for now is 35% of the total cost. So now I am left with some 380$ out of the 1100 I paid. Total Scam! Never trust these people with your money.

Exploretripthere customer service are all rude. They all liar fabricating answer. Everytime you call different answer. I want my refund because airline cancel the flight they want me to talk directly. But airline said talk to exploretrip about the refund because i bought tiket online. This stupid company they dont care dont trust exploretrip...

Booked my trip from SFO to BKK with exploretrip.com and satisfied with their service price which i booked is the price which was finally confirmed... thanks to exploretrip for making my trip so easy...

I decided to cancel my flight end of February 2015 since I wanted a different airport option that this service told me they couldn't accommodate. They immediately dinged my CC for another $250 fee for the cancel. I continued to email and call the customer service "team" for information about the flight refund... different answers each time. The last call I was told I would receive a refund of $825 on a flight that cost me $1,074.06. Today (5/5) I received a check for $699.06. With no explanation via email, phone call or on the check stub did I receive info on why the difference. I can only guess that Explore Trip charges a fee on top of the airline fee (which I was never told or given the amount). FURIOUS!

I booked a flight via exploretrip.com. Two days later this flight get cancelled because they weren´t able to verify my creditcard. I tried again for 15 USD more. Two days later the same story. Then I booked the same flight with another agency and everything was good! I lost at least 20 USD and a lot of time!

This is worse ever, dont book your flight here, they said my flight is not book because the bank not confirm my transaction and i called my bank and they said they didnt decline it. And the sad is they dont inform us my book is cancel. Horrible and worse customer service ever. Save your self from stress and headache. Dont book on this website

I have the same concern when i book explore trip from BOI to SF, but I glad I did it.
After reading all the reviews, I went ahead and book the flight for me and my wife, as its the cheapest flight in town. I was afriad at first its a scam as there wasn't any e-ticket number. But merely, less than an hours, the reply of comfirmation and e-ticket number was sent to my email. Everything work fine ;)

It was easy to book the flight, but as i booked it i picked an insurance package. The next day my ticket was confirmed but the insurance wasn't, i received a link to get an even more expensive insurance.

they have not responded

Never book from this company.

This company never returned my money when covid hits! I lost $2000 with them. They promised they will do so, but months after months they keep extending and extending. Stay away!

I have never been disappointed in this site and I have always been treated well, professionally, and courteously. And I have been aided many times over the years when I sought extra advice or assistance from exploretrip while booking long flights. A GREAT COMPANY! I wish I could give exploretrip.com more than five stars!