ExploreTrip

I saved almost 300$ on a flight from Boston to Rome booked from exploretrip initially I was in a little confusion to book my tickets with them but later I realized that they are the best travel agency of which I came across up to now because of their accuracy in pricing system.

This is the worst experience I have ever had with a company. The charge me twice and then denied they had any record of it even after I sent a copy of my bank statement. They put you on hold and never come back. Tried to cancel within the 24 hours after being on the phone all day with them, making promise after promise to return my over charged money but also to even get this cancelled. They are very rude and act like it is all your fault. DO NOT USE THIS COMPANY! THEY WILL CHEAT YOU AND TAKE YOUR MONEY AND THEN CHARGE YOU EXTRA HIGH PRICES AFTER THE FACT OF YOUR RESERVATION. STAY AWAY!

On Feb 19th I received a cancellation email from exploretrip so i called them to ask what happened? They told me that there was an error but the reservation is SET and CONFIRMED so I asked them to send me a confirmation email just in to have something in writing.
They sent the email off while I was on the phone with them.
Fast foward to the flight. I sent my mother 70 years old and grandmother 90 years old to the airport and they were told the tickets were cancelled.
Customer support told me that they wouldnt do anything for tickets and that i was better off sending them an email. The manager Rowen was basically pushing me off and wouldnt do anything even though i have the emails showing the mistake was made by exploretrip staff.
Never use this company. They export all their customer service to india and wasted 4 hours trying to get the issue resolved with my elderly mom and grandmother sitting at the airport for 10 hours for a last minute flight.

After going through an arduous ordeal to book, they claim the airline changed their availability and then try to get you to pay a lot more for a different flight. This is a complete SCAM.

I have used Exploretrip.com to look for tickets for my two last vacations. Very competitive prices and very easy to do the search. I gave only 4 stars... well no one is perfect, right?! :)

Their website was broken and I wanted to add travel insurance but it didnt work. So I booked the flight and it mentioned to email customer support to add travel insurance. So thats what I did. Then they didnt respond to my email, I called, left several voicemails because the line was so busy.

And eventually forgot about it.

Now I had to cancel the trip because my daughter ended up in the hospital because she nearly died. I wanted to use my travel insurance and found out they never took care of it and now dont want to reimburse me. I have all proof on email, as I sent follow up emails after each voicemail I left.

They told me to go talk to the airline, of course they dont want to deal with their own b. S.
But the mistake was made by exploretrip, not the airline.

Marieke

I bought a ticket for India from Toronto through SkipLagged (and its not the first time i used that site) It took me to ExploreTrip to confirm the booking. I made my purchase and i received a Booking Confirmation, but I was to receive the e-ticket within 4 hours. 14 hours later, and 3 phone calls to ExploreTrip, the best excuse I got was 'your travel date is far, so your purchase is still in queue'. My 4th call was an extremely polite cancellation which was fortunately successful. Speaking with my bank, they told me that a purchase was NOT made, and that there is nothing for me to worry about. This however isn't the funny part.

I sent a feedback mail to SkipLagged. Next day, i get 2 phone calls from ExploreTrip, one from California, and another from New York. Both said SkipLagged contacted them and they wanted to know if I was still interested. They both got an earful from me and because the call was (allegedly) recorded, they didn't say or deny anything, except say that they are thankful for my feedback and they would let management know. Un-surprisingly, they both didn't know that I had cancelled the trip with one of their agents the previous night.

I still trust SkipLagged, and will continue to do so, since I have booked through them multiple times. ExploreTrip, however, would't travel through them if my life depended on it.

I needed a round trip from Indian to Melbourne and back in India and I got it at a less price than many other websites. I could save much more. This was very helpful.

Best support ever received. All performed as promised. Super on line travel rarangements. Completely satisfied with all aspects of the service. Highly recommend to travelers.

I had to reschedule my trip. Inspite of seeing many negative feedback i was bit scared about their service but they were really helpful. Thank you exploretrip.

Please avoid this website like the plague! Its 'cheap' fares are quite simply bogus and above all it doesn't deliver you a ticket, even if you pay full, high prices for tickets. Yesterday I found a great fare to Europe on the site, pressed 'select' and then entered all the information for 3 travellers. When it came to purchase, a message popped up saying that 'this itinerary is no longer available' and I was re-routed to other fares, much more expensive and the same as airlines' own websites basically. This was only the start, though. I continued and eventually found another decent fare for a flight the following day, booked it, entered credit details and then purchased the ticket. This time I got a confirmation, including an email saying that my e-tickets would be mailed within 3 hours. A day later, the tickets never showed up, despite the flight being only hours away. I tried calling customer service but nobody answered the phone - I wasn't even able to leave a message as their voice mail system was full! Trying to email them, I received no reply. Basically this is a shambolic outfit and can not offer the reliability one requires for good travel. Please avoid this site and stick with a more reputable company. The low fares on this site are really only illusory.

We booked a flight from them and got our flight number reference and our e-ticket not longer after. The same night, we received an email saying the transaction was canceled because of mismatching info. I called my bank and the bank said the transaction went through. I called them 3 times because i had book a pet in cabin and recerved my seat with the real company (air transat)... so no more ticket but still have my seat reserve and my pet in cabin... there system doesn't make any sense... they should not issue ticket before paiement is confirmed!

My flight got canceled, call them to get refund. Agent told me that they will give me credit for it. I told them I want the refund bcos you never know. Since some airlines will be going bankruptcy. Agents says that they will be taking 30% out for canceling fee.? Fxxxxxk. I wanted to talk to his manager... he says there's no one here that you can talk to... he was saying that hes the only one who can help me... and i told him you are not helping me. Only words coming from his mouth was nope no nope no nope... only credit... nope. Hold for 10 minute... let me find out... nope... no... I will be back 1 hour... fxxxk... I was on phone for 90 minutes... amd 70 some minutes I was on hold... I was getting tired and gave up... I let them take my $450... it was so stressful 90 minutes... I will never use this junk again.

Unbeknownst to me i booked my flight to Hawaii through this airline (from my iphone app). I thought it was going well, until everything went bad! I was charged a pending charge for my entire flight, followed by my return flight, following by my departing flight. I have been trying to get them to resolve this issue since last Thurs, its Wed already. Every time ive called the reps make it seem like its my fault and keep putting me on long silent holds that end up with a random automated person saying im sorry were busy. Goodbye. I was told they would resolve my issue once i sent in my bank statement, now they told me they never received my email. No my bank account was frozen and i have 3 desperate overdraft fees from this company and be manager Malone told me we wont refund it bc we dont see the charges even though the Sup Kenna told me they would. I have a headache from going round and round this past week. NEVER EVER BOOK WITH THEM! A lot of Indian reps who would rather argue with you than be accountable and get you results.

BOGUS GROUP. Took my credit card info, told me my flight to Beijing was booked... buT LIES! They never booked it. NO FLIGHT. IT RUINED MY ENTIRE TRIP. LOST MY TRIP, ENDED UP PAYING 3 TIMES AS MUCH HAVING TO REBOOK last minute. Spent 1 hour on the phone with a complete idiot and he took all my info, pretended it was booked... scammers. Dont call them read all the horrible reviews, those are honest, the good ones MUST BE LIES.AND WRITTEN BY THEM!

I had to cancel my ticket because I was severely ill, too ill to travel. They initially said they'd issue me my refund but charge me $250 fee. Then I told them I have a legitimate excuse and to waive the fee, of which they said would be fine as long as I sent them a doctor's certificate within 24 hours of my departure. I did just that even though I was barely able to move. I got no confirmation of my refund. Now they say they need to contact the airline and there's uncertainty. I don't get it! I went out of my way and did my part, they were so quick to charge my card. But now when it comes to customer service, they're slow to act and respond especially after I've submitted all the necessary documents including my prescription and diagnosis reports. I've been waiting for two weeks. They can take 4-8 weeks to process but at least give me a confirmation. I have emails that prove how disorganized they are with all their verbal and written promises - complete BS. I'm going to file just about everything under the sun if they don't give me an answer I deserve. It will cost them more to fight me than just issue my refund. NEVER EVER DO BUSINESS WITH EXPLORETRIP! I wish I read these reviews sooner. They're directly liable for their misuse of my time and money.

WORST company i've had to deal with! Their « meet the price or beat it » is FALSE advertising! My my flight on their website it was 346 USD, on the airline's website it was 242 USD. They say to contact them within 24hrs to ask for a refund, which I did (with ALL documentation necessary for a refund) but they conveniently only answer you a week later saying « you should have contacted us within 24hrs of your booking, now it's too late », plus only refund if you « within the United States ». AVOID AT ALL PRICE using this company! You'll save time, money and headache!

This is a sham of a company - forget using these whatever the cost why? Here is why...
My wife and I recently had a wedding in Thailand where, which was scarred by the service or explore trip due to Eva air flight cancellations for cabin crew strikes - won't ever be using this Mickey Mouse outfit again either
Explore trip who allot of our friends and family had the misfortune of using so not give a rats $#*! who and how your stranded - most of our friends were left scrambling a flight home to LAX - 90% of them having to pay for a new flight - to compare to Just fly - who sorted a new booking straight away using star alliance partners. Explore trip operated through a call center in India do not care - they don't call you back or do they help
Your left on the line for hours. One of our friends even re booked a flight only to find out at the airport there was no flight as they hadn't bothered to run his card. This company is a scam. My friend was left in Bangkok for 20 hours to find a new flight.
I ended up booking a new flight through Eva air directly using Singapore airlines (I was told by explore this could not be done)
Please do use this company at your own risk / an absolute sham of a travel agent who do not care an and fleece you for money.
Left 24 hours flight away they respond by - we will get back to you or we cannot help you.

Zero stars not available but if there was they would have it

Purchased my ticket and got a confirmation of my itinerary. Didn't feel or look right, so i called them to check and the line was not clear and i was speaking to someone in another country and not in the U S A. She told me the transaction has not gone through and asked me to call my credit card co. To approve it. When i called my credit company, they said there was no attempt from this travel agent. So i called exploretrip again and asked them what was happening. Spoke with another person with a foreign accent. He told me he could complete the transaction in 30 mins but he had to check the availability of the flight again which was booked like 3 hours ago. Then he told me there was only 1 seat left and the price has gone up by $140 and i might not be able to get it elsewhere. I was in disbelieve and so i asked him to cancel it. Then he said he might still be able to get me the same price if i wait. I have no time for game like this and i just wanted to cancel it at that moment. Never book with them again.

I booked my flights to Australia for my son and I on Nov 16th stating EXPLICITLY that I needed a refundable ticket as I was in a custody settlement with my ex husband and there was a possibility I would need to cancel the ticket on Dec 6th. I was also given the possible cancellation charges for each ticket and I agreed and went ahead with the booking. Once again I confirmed if the ticket was refundable.
Unfortunately I had to cancel the trip due to disagreements with my son's father and so I call the helpline to cancel my ticket. What do they tell me? They say the ticket is NON REFUNDABLE! 24 hours on the phone with them trying to speak to someone including the agent who's name I remember and no one has gotten back to me with any response. Its a matter of $2983. 70 and I am ready to take this higher up. If anyone has any suggestions on how to get them to respond please let me know, I am a single mom with a 3 year old and I cannot afford to let go off this money, I need it! PLS HELP

IT IS A SCAM! I booked a ticket with EXPLORETRIP from Vancouver to Delhi- $414 USD. But they charged me $472 USD, when I called them IMMEDIATELY, they asked me to send an email to the billing department because they were clueless. I told them, "fine! Cancel my ticket then" They said we will give me back only 350!

SCAM! THEY STEAL YOUR MONEY!

Whenever i want to travel my first action is to go on exploretrip.com to check and i always find the best deals thank you so much exploretrip for all money you saved me.

Do not waste your time so save $50, it will cost you more when you find out they didn't sell you the ticket you bought or any ticket at all for that matter.