ExploreTrip

DO NOT DO BUSINESS WITH THESE ROBBERS! I CANCELLED MY TRIP DUE TO COVID AND NOW THEY WON'T GIVE ME MY MONEY BACK. SPOKE TO THE AIRLINES AND SAID I WOULD GET A FULL REFUND. THEY ARE REFUSING TO GIVE ME MY MONEY. BEEN TRYING FOR 2 MONTHS NOW TO GET MY MONEY BACK! STAY AWAY! YOU'VE WARNED!

I booked 4 passenger tickets from Miami to Kabul for a convenient price. They sent me a confirmation number book with no e-tickets. When I call for the E-tickets, the agents say that my ticket was never booked and they canceled my tickets although I received a confirmation number. Since it was the weekend, I expected them to send the tickets within 24 hours. Since my flight was within 2 days of the time I booked, I called the next day for my E-tickets, they tell me that they have not booked my tickets. I spent so much money on a rental car, hotel, covid test, and place to stay in Kabul, and I missed all of them. HORRIBLE!
NEVER BOOK WITH THEM!
THEY OFFERED TO BOOK A TICKET FOR DOUBLE THE PRICE I BOOKED ORIGINALLY SAYING THAT MY CARD WAS NOT CHARGED!

The service personel is very accommodating and very patient answering my inquiry I highly recommend exploretrip to my friend... and I'm looking forward to you guys on my next travel.

I booked a ticket. They were acting nice(faking it) they told me that i will get E-ticket in 45mins-maximum 4hours which is very rare. But then i waited 12 hours they didn't send me email. I called the agent said oh sorry they said everything seems normal you should've received your e-ticket. He said i will inform the ticketing the department, they will take care of it asap.( expect your e-ticket in on hour) i didn't get any email. After 4 hours i called they said the price went up, i was mad then i agreed to new price. I told them please send me e-tick asap. They said definitely you'll get it. I waited 5 hours still no emails i called they said the price went up everytime i was calling the will giving me new and new prices and i called 4 times (45 minutes plus call duration) and the agent would say everything seems normal with your reservation and they would put me on hold and they would come with newer prices :(( ( so finally they said you should be happy that we answer your call. Finally they gave me a ridiculous price and said if you don't agree with this price in one hour we will have to cancel your reservation! They are very unprofessional customer service because they told me the agent who helped you is not here so we can't help you. I was like who cares about the agent! I'm not dating her. So DONT BOOK A TICKET WITH THEM!

My flight was cancelled. I was told by the airline I had to call explore trip because I booked with them. I was on the phone 30 minutes with a condescending guy who was not helpful at all. He said my flight wasn't cancelled and I was all set to fly out the next day. The airline, however, told me it was cancelled (and it was). So after a great deal of frustration and time he said he would call them and call me back in 10-15 minutes. He didn't. Instead he sent me an email with my SAME flight info. So I called again. I asked both men to talk to a supervisor boss or manager. They ignored it and finally said they don't have any. The next guy also had me on the phone for almost 30 minutes. He was also not helpful. He kept putting me randomly on hold probably hoping I would hang up. Finally, he discovered that my flight WAS cancelled. 31 minutes into my second call. I said oh good so now you guys have figured out what I knew two hours ago. He refused to reschedule me and hung up. Oh, I should mention this was my first flight of a two week honeymoon from the US to itsly. On a teacher salary using this site was all we could afford and we weren't aware of all the problems people have. Thats our mistake, don't let it be yours. We were supposed to fly out tomorrow. Please please do not book on this site. I have never had such a terrible experience.

Complete BS and waste of time and money. Booked a flight, the sent me confirmation. A MONTH later I checked, and still on e-ticket. Called the actual airline, and was told it was attempted to book, but was canceled because of non payment. I never got any type of notification that I didnt have my flights. Called Explore trip. Got the "i guarantee you i will get you flight"... and "I do not know why the refund didnt happen" They wanted me to book an entire new set, before I got refund. I refused. They called me the next day and said they could use the "refund" as credit... so I paid more for new flights. They were booked through some random travel agency in California. I got ticket confirmation from the Airline about 4 hours later... Explore trip called me the next day and said "the 2nd booking didnt go through". - which was BS because I got confirmation from the actual airline- but "it didnt go through because they cant book it that way, have to fix the original booking"... so they CANCELLED the 2nd booking. Promised me a call and solution in 24 hours. Its 48 hours now, I have called and been told 24 hours more hours, and it has to be done that way because refunds take up to 60 days. Have already put a Fraud claim into the credit card. Bot both charges and currently on hold for 12 minutes waiting for supervisor.

The worst handling of service and decieving representation on your behalf. I will never use them again and will use any opportunity to review them accordingly.

I booked a flight a month ago through Explore Trip and promptly received a confirmation e-mail with my bookings. I went online to check-in for my flight the day before only to find that my reservation had never been fully processed. I went back to my confirmation email from Explore Trip to find that they had sent a response to my confirmation email noting that they weren't able to successfully process my booking. It was hidden and easily looked over. I never received a call or a separate e-mail specifying that my flight wasn't booked (the e-mail subject line was "Booking Information," so there was nothing that grabbed my attention and alerted me that my booking didn't go through). It's worth noting that the flights had doubled in price since I booked.
Tried calling their customer service for help, hopeful that they would want to assist. I explained the situation and they were completely apathetic. No help at all. When I asked to talk to the manager, he blew me off.
I'm extremely disappointed in Explore Trip as well as their customer service. Will NEVER be using their service again.

They will send you 2 confirmations of your trip. Once you will get at the airport the airline will tell you your ticket does not exist. And the respond of exploretrip will be sorry we could not find a ticket a the price we advertise it. And you will have to pay a very expensive price for a last minute ticket or watch your plane leaving.
FAKE ADVERTISING... MISLEANDING CUSTUMER.

When I booked with Explore Trip through Skyscanner.com, I received an email from them that said "we failed to verify your credit card information. Please complete this form, otherwise your booking will be cancelled". I wrote to them at *******@exploretrip.com (the email address they provide) to say that I wouldn't be filling in the form, as I do not send ID and credit card details over email. I assumed that the flight would be cancelled, as they stated. No one ever replied, but given that they said "we cannot complete your order", I figured I wouldn't be charged.

Fast forward to two days after the flight would have departed, and I have a $714 charge on my credit card (for a flight that was advertised at $655. I called the agency to ask what had happened, and they told me that it was my fault - they had never cancelled the flight as they said the would have, and I am not entitled to a refund. To add insult to injury, they have suggested that I re-book, but would have to pay $200 for the no-show, and $200 for the re-booking fee. TOTALLY NOT WORTH IT. Stay away!

EDIT: Outcome - In the end, the best solution ExploreTrip offered was to re-book my flight, and exonerate the $200 CAD no-show fee. I still had to pay $200 CAD to change the booking and another $110 because the new dates were more expensive. So all-in, it was $1024 for a flight that should have been $640. Lesson learned.

Awful. I travel almost monthly and this was one of the worse experience I have been through. I normally book with Kayak, Orbit, or directly with airlines. I decide to give them a shot even though some reviews seemed rough because it was slightly cheaper. I book. They send a travel document with an itinerary, confirmation number, and all that jazz. Looks exactly like a confirmation. In small print it states that it is not. They fail to actually book the flight and do not inform me. I show up to the airport and I do not have a flight booked. I call them and they tell me that they didnt book a flight because some prices changed but that it was my responsibility to make sure everything was booked correctly. They say they can offer me another flight at almost twice the fair of the original price and refuse to take any responsibility. They just tell me that I need to understand them and that while other companies dont have such a nonsensical confirmation process, it says so in the fine print of the email. Duke was a nice guy but said his hands were tide. Passes me to his supervisor Philip who was just plain condecending. Pay the extra $5 and work with professionals. These guys give 0 $#!+$ about their costumers and have terrible policies.

Do Not book with Explore Trip. The worst service i haved faced ever in my entire experience. I have booked a flight ticket which shows free of cancellation, and i called a representative and asked him i am trying to book so and so flight, can i cancel it any time? He replied yes you can up to 24hrs before departure. I tried to cancel flight 4 days before. But they denied my request and in reply they are saying our bookings are non-refundable, none of our representatives would said to you like that and we have verified call records as well. As a customer right i have asked them can you prove that to me with by showing call recording o me? Can you send a call record copy to me? Or can you just put your speaker where you recorded it so that i will listen through phone? But they denied and spoke with with dontcare attitude. If the mistake is not with their side why are they hesitating for proving it? It was a bad experience for me, i dont buy a flight ticket in future with explore trip. I dont recommend Explore Trip to any customer.

Finding the flights is somewhat convoluted, but I'm happy with the prices. Couldn't check off the travel insurance, but I can get through CAA membership.

Published Wednesday, June 21,2017
ATTENTION:

ATTENTION:
SCAM, SCAM, SCAM
I bought 4 tickets and day before my flight they call me to tell me my flight is not confirmed. Then want me to pay full price again but not with my credit card. They told me to go get a pre loaded gift card from Walmart or Walgreens and tell them the number.And waiting to refund me the money. I scratch my head and i tought no way to be scammed twice, so i called my bank and report fraud and opened a case.No refund yet 45 days later. All the positive reviews are written by them, IF YOU READ THIS NOW, YOU ARE SCAMMED.

I write regarding my recent interaction with your company. I recently had a family member who was flying from the US to the UK. He unfortunately missed his flight due to factors outside his control (the airline wouldn't let him check-in). The airline told me that the issue was with the travel agency and that I would need to address the issue with the travel agency directly (Explore Trip). When I called Explore Trip, I spoke with an agent who told me that I could pay a reinstatement fee and get my family rebooked on another flight. Unfortunately, the phone line dropped at this time and I was unable to continue the conversation with this agent. Instead, I called back and got another agent, who proceeded to tell me that the ticket was entirely forfeited. Despite the fact that I had both the airline and another agent at the same company tell me that I could pay a fee and reinstate the ticket (I disagreed with the fee, but I had no choice since this family member was going to the UK for a funeral of a close relative). When I explained the circumstances to her supervisor, the supervisor offered no compassion, understanding, or sympathy. Instead, she told me that the travel agency had done nothing wrong, despite the fact that the airline told me it was the travel agency's responsibility. She told me that I had to pay another $3000 for a last minute ticket and that nothing I could do would bring back this ticket. I was appalled at the complete lack of understanding or interest in helping me. This company seems to be a shockingly callous money making operation.

This agency maybe the worst travel agency i have ever experience in my life. I travel all around the world for work or pleasure and just to change a flight date with this agency i spent over 15 hours to took 2+ weeks to get done.

No Consistent Rep
Theres is never one consistent rep, so youre constantly regurgitating the same issue over and over again, and if its off hours for them, they require approval from a higher authority before they can do anything.

Charging your Credit
Becareful with your credit card cause they charge your credit card on a whim and i had to cancel certain charges due to their short coming customer support.

Constantly make excuses
They are a very defensive agency where they constantly make excuses with their shortcoming, and the discussion usually ends up more as a "im doing the best i can" vs what can i do for you

Vague Emails
Their emails are extremely vague and not detailed for a flight agency, and just to change the ticket dates, they misspelled one of my sons name wrong (why didnt you just copy and paste) and when i discussed the issues, they told me that they are going to charge me extra for a name change.

I booked one fight through them and I called to cancel before 24 hours pass just to get my refund. First of all, they told me we will cancel your ticket, but we will deduct $200 from your money! Then I waited for more than 2 weeks to get my refund and i did not get it. I called them back, they told me that your ticket is not canceled and it still valid. I said what are you mean it is not canceled! I said i called you after a couple of hours after I booked and the evidence is you told me that you gonna deduct $200 from the money. They said no one called to cancel and there is no record on our system. Then i said but i have called you and the worker who assisted told me that he canceled. Then they said we are sorry nothing we can do. It was my mistake because I did not check for the cancelation email as prove because I was busy and i totally forgot it. As a result, they robbed my money and i was not able to dispute the payment from my credit company. The workers have a bad service and they let you stay on the line for a too long time without solving anything. So i am planing to make a court against them, but the issue that there is no evidence of my issue.

UNRELIABLE. TERRIBLE CUSTOMER SERVICE

I tried booking a ticket with this agency only to find out my booking did not go through. And the only way I found out is because I did not see the charges from my credit card. THE AGENCY DID NOT EVEN TRY TO CONTACT ME TO LET ME KNOW THAT MY BOOKING DID NOT GO THROUGH. When I called them to see if I can book the same non-stop flight (preferably since I'm traveling with an infant and toddlers on a 13hr flight) they offered me the same flight but waaay expensive and they couldn't even be responsible enough for their mistake. DO NOT BOOK WITH THIS AGENCY ESPECIALLY IF YOU ARE TRAVELLING WITH SPECIFIC NEEDS!

I purchased a ticket throught them in the 24th of September
In the flight date and before the plane took off i had a call saying that there is a problem with the plane and you should change the location of the airport to another one which was impossible for me to catch i called them to cancel the ticket no one responded to me so eventually i missed the flight i called them the next day to get a refund they told me to contact with the airlines that i had ticket with to get my money so i did now both airlines are telling me because i had a third party to book my ticket i need to call the agency to get the refund so i did but the SHOCK was it's not their responsibility and that the money will never get back to me so you can say that they stole my money with a big smile on their faces
Now i will sue them because they lied to me and they stole my money!
DO NOT DEAL WITH THEM THEY WILL ROB YOU!

Tried to book flights with Exploretrip. They never notified us that they were unsuccessful in procuring our return flight tickets. The week before the trip, I was lucky enough to check and see if we could check-in online in advance of the flight, only for the airline to tell us we had no reservation. We ended up having to cancel a very expensive trip with no refund because the new flights would have cost us nearly $800 more dollars to book since we were now booking flights 1 week from the fly date. We couldn't afford that additional cost and had to forego a trip we'd had planned for months. Customer service only told us they could rebook flights for us at that high cost, and they said they sent me an email saying flights weren't actually booked. I have scoured my inbox and have found no such email, and I'm certain I would've paid attention to an email that our flights weren't booked! Felt like I had also been lied to so they could cover their bases. Worst part is that we would have been stuck in Helsinki without return flights if I wouldn't have tried to check in early! Explore Trip completely ruined our trip and all it would have taken was a little communication that they couldn't get our flights for us. Completely unacceptable.

Messed up my oversees flight and not able to fix it PNR # US89ZSnding time right now on the phone with agency and at the end they transfer me to the airline company which said at the beginng that agency has to do changes.

We booked a trip to France with Exploretrip, and had the worst experience ever. We had layovers in Canada, and had booked with our passport numbers, so they KNEW one of our passports was French -- well it turns out that Canada now requires a special authorization number to be obtained online for people who don't hold US or Canadian passports and transit through Canada. You would think Exploretrip would have mentioned that in one of their reservation emails, or one of the THREE TIMES we had them on the phone before the trip! Nope. So we show up at the airport the day of our 7am flight, hear about this new requirement and had to apply for the authorization online... it took forever to actually get the authorization, and by that time we had missed the baggage check-in cutoff. Air Canada refused to rebook us because we had booked through Exploretrip, so we then called Exploretrip support (which btw is done in India by people with super heavy accents, and makes conversations really difficult to understand), and they not only refused to rebook us, they also refused to let us buy a new one way ticket ourselves and use our return leg! So we lost the full price of our tickets because they didn't give us all relevant information for our flight, were unable to book a new trip on the spot because prices had of course more than tripled, and were left at the airport with nothing but our eyes to cry with.

The sales practices of this company are unacceptable, I really wish I had googled them before booking through them. Avoid at all costs!

STAYY AWAY! DO NOT BOOK WITH EXPLORE TRIP! I don't understand how an airline faults their customer for not confirming their flight? I called the day after i booked my flight, to confirm my flight just to be sure because i've read so many bad reviews, but just thought i test would test my luck. Bad judgment call... The rep i spoke to said i would just have to wait for that email... and once i receive it confirm it. Okay so i took his word for it and waited Nothing. I never got a second confirmation email or anything and low and behold they CANCELED MY FLIGHT! I called them and they said bc I didn't confirm in that 24 hour time frame it was canceled... BUT I CALLED THEM IN 24 HOURS BECAUSE I NEVER GOT THE DAMN EMAIL! I was livid... He basically told me go book another one and wait 24 hours and then confirm it. LIKE HELL I AM. NEVVVERRR booking through this third party again.