ExploreTrip

I tried booking a flight with this company last night and they sent me an email telling me my card was declined so I rang customer care to try book it again as I thought maybe I entered my card details wrong. A man called Alam answered and I gave my card details again and he told me its taking a long time that he will email me and let me know if its gone through. A half an hour later I get another email saying it was declined so I thought it might have been my card as I was using my Irish card and i'm in Canada so I rang with another card and Alam told me they don't accept Visa Debit so I told him it doesn't matter. Five hours later I get an email from this company telling me the booking is confirmed and they took the money out of my account without me giving any authorisation or knowing they put through the payment again they took it upon themselves to use my card details without me giving any permission! The customer service and cancellation department are so unhelpful and won't put you through to anyone higher than a "supervisor" and won't give me a refund even though they booked the flights themselves with my card details. This is FRAUD and a joke of a company so everyone PLEASE do NOT book through Exploretrip! I wish I saw these reviews last night because I definitely wouldn't of went near them.

Scam company
"Low" price is only to catch you and then start excuses
Now I waiting to see from where my credit card will be charged

I use exploretrip to do all my personal vacation bookings. Prices can't be beat and very easy to use the web site.

Not sure what changed, but I used to get killer deals on exploretrip & lately I haven't been able to save much.

Quality travel site that very regularly provides competitive rates for all your travel needs. Simple easy to use interface that operates quickly.

I purchased 2 tickets (JFK to CDG) via Kayak, which rerouted me to the ExploreTrip site. I immediately received a confirmation email - but my credit card was not charged and the PNR number didn't work on the British Airways website.

Since the flight was VERY cheap, I read a few reviews, and then called ExploreTrip to confirm. Seems like you pretty much always need to call and confirm to make sure your ticket gets issued. I waited on hold for 13 minutes, at which point a very nice (yes, Indian) woman helped me out. My fare had gone up $74 (total for both itineraries), and she asked I email the explore trip email address to confirm I was okay with the fare rise. Honestly, I wasn't surprised, it was just SO cheap when I booked it but still a great deal.

I emailed, with her still on the line, she saw the email come in and then issued the ticket. I got a new email from them, with a working PNR, and I immediately went to the British Airways site to choose my seats. The whole process took about 45 minutes, but worth the $400+ I saved in a cheaper fare.

ExploreTrip and Mondee Inc. are absolutely horrible to work with. I bought my ticket to fly from the West Coast to the East Coast. The trip was scheduled for Thursday night with me arriving Friday morning and leaving to return on Sunday. My Thursday night flight was cancelled. They would not reschedule me for the next day, and if I went on the Saturday I would fly in and have to turn right around and fly back on Sunday. So, basically the roundtrip flight was cancelled. I contacted them immediately, and they were very evasive. They didn't even try to get me on another flight. I contacted my bank and asked to stop payment. ExploreTrip/Mondee shared that they had a cancellation clause... must've been the smallest print ever... and then told the BIGGEST LIE to my bank. They did not say anything about weather cancellations in their policy, just that if you need to change or cancel it is your responsibility to notify them in writing for such a request. But, then they actually LIED, YES LIED, AND TOLD MY BANK "FURTHER, WE SEE THAT THE TICKETS ARE USED BY THE CUSTOMER AND WE DON'T SEE ANY REASON FOR CUSTOMER TO DISPUTE THESE CHARGES WITH HIS BANK". That was an outright lie! I did not EVER use the tickets! I hope what goes around with this company, comes back around and bites them hard! Outright LIARS!

This website does not work. It is so bad I had to change a date to a unsuitable date and then that goes through for me. I am very unhappy.

I booked through Explore Trip for my flight to Asia. The day before my flight, I contacted them trying to figure out how to reserve my seat. The lady I spoke to explained that it'll be additional $25 and I asked if that was the total charge, she confirmed that it was. After reserving all my seats she quoted me with $140. I asked why I was charged with $140, she explained that I have 4 flights and it's about $25 per seat that is being reserved. I said no way. I'm not doing that and requested to speak to her supervisor. She informed me that they are busy and to expect a call later. I called back after 4 hours of not hearing back from them. The gentleman informed me that he doesn't see any charges and there's no note about a supervisor contacting me. I asked him why was I quoted $140 for reserving my seats, he said that's not right, it should have been no more than $20 per seats. I said Ok, let me think about it and I asked whether I could reserve them for no charge if I contact the airline, he beats around the bush and said, for this particular airline you can't they'll charge you. Overall the conversation with this rep was pleasant and he was very patient, so I complimented him for his service and thanked him. He asked if I can share my comment with his supervisor, I agreed to it and remained on the line. Immediately the supervisor was on the phone. He asked if I can give a good review on some site.

My problem with this was why was it hard for me to get to a supervisor when I needed to complain but it was easy for me to speak to him when I needed to give an appraisal.

After I got off the phone, I decided to call the airline about reserving my seats, they guided me through. I found out that I was able to reserve seats without a charge. After finding this out, of course I was pissed. I can't trust this company at all. They are not ethical and what they are doing are bad business. They are scam artists so be careful before you book anything with them. I don't want the same thing happening to anyone else.

I love travel and exploretrip had helped me a lot to fulfill my dreams, I always search first on exploretrip and then looking for other options...

I have booked a ticket 12hrs before departure with exploretrip.com and 2 hours later got an estatent from my bank about the transaction, and just a few minutes later my eticket from exploretrip.com
However, just 7 hrs prior to departure, they emailed me they are cancelling the ticket because "payment verification failed", and following that saying they will REFUND THE CARD IN 7 days. I called their customer service to clarify, since I checked with my bank and transaction went through, their agent - based somewhere in India, was just wasting my time telling me that they get these complaints all the time, and the money will be back in a few days. So basically, what they do is they will hold your funds and use them, and then just cancel the tickets, and leave you stranded, waiting for your money to be refunded for weeks. You get absolutely nothing, and they get to use your money anyway they want for a few days or few weeks. DO NOT BOOK THROUGH THEM. I wish I read more reviews about them and not trusted skyscanners rating. 0 stars at best.

I faced problem with mismatch of my name on the plane ticket one of the exploretrip representative gave solution quickly... thanks

Truly easy. And helpful. From the moment I called Phillip brown was the most respectful person I have ever dealt with.

If you have any cancellation flights, they don't want to help you to get your money back from the air line.

THEY ARE SCAMMERS! NO MATTER HOW CHEAP THEY SELL YOU THE TICKET IF YOU NEED PEACE OF MIND JUST DONT BUY IT FROM THEM.
I want to file a lawsuit against this company for all the mental harassment and FRAUD they have caused and the # of desperate calls I have made to resolve my problems. IF ANYONE ELSE feels the same we should file a JOINT LAWSUIT to shut these scammers!

I think this is so far the worst decision in my life to book tickets with these guys. I have lost $3k. I have received no compensation on my bookings and customer support was rude to tell me you have lost the money and did not try to understand the situation at all.
1. They over charged my credit card and did not bother to tell me until I checked my credit card.
2. If that would have gone unnoticed on my side, I would lost another $600
3. First they do not explain if rescheduling would incur additional cost as I am booking 6 months in advance and then later claim "Oh Sorry we missed telling this" and I end up paying more money for something so ahead of time
4. They do not or I guess they don't want to understand customers problem at all
5. They give no *special conditions while making a purchase. To explain it better, If you book a certain flight from Dest A to B with a transit at C, they will never mention that you NEED A TRANSIT VISA
6. BECAUSE OF #5, I was denied boarding and lost all my money
And in the end they did not even reply to my customer support email nor offered any compensation.

Hi all,

Sum-up:
GO AHEAD & BOOK JUST, IN CASE OF AN ISSUE, expect to spend at least 30 min with a customer service representative => why should you do that? They are $300 cheaper than the others. Note for the management, please change these stupid forms!

Details
A. Good prices & good customer service
Exploretrip.com has good prices, indeed the best ones, even when you book (very) last minute. The customer service is very professional and patient (big up for Chris Martin) and I know how hard it is to keep your cool when dealing with customers facing issues all day long, I've been there. Remember when everything is fine, (almost) nobody calls to say "hey thanks love your company you guys are doing a good job!" Me, I got an issue, so I got to call them.

B. Weird internal processes.
While the customer service is amazing, company's processes are a bit weird.
Please if there is a staff from exploretrip.com reading this, copy-paste the following to your COO in an e-mail. => Guys please make more money by generating more sales & improving your retention rate as well as your online reputation, for god sake!
When you call the customer service [those people are truly dedicated], they say to you that, even if their management is requiring them to send a form that requires your full bank information (the full credit card number & expiration date) you actually need to provide only your last 4 digits of your credit card, the name of the bank & the name of the card holder => same standards as Amazon, Priceline, American Airlines in their confirmation e-mails.

C. Solution to avoid form issues: how to fill up their stupid forms in case of an issue:
1. For the form you need to fill in you just fill in the name of the credit card holder & the 4 last digits of the credit card
2. For the picture of your credit card you can hide everything with pieces of paper => except the name of the bank, the 4 last digits of the credit card number and the name of the card holder (industry standard requirements).
3. For the actual picture of your physical ID (driver licence, passport or ID) they just need to see the name of the credit card holder and you may hide the rest of the written information.

I bought their ticket at 9pm, got the wrong date, need to cancel at 11pm, within 24 hours, they want to charge you around $200 fee. How ugly!

I love to explore the world and i always prefer to visit this before start my journey because this is the only site where you can find best deals.

I liked this company's service very much. Had no problems during my trip. Would like to buy my ticket from them for my next trip.

This is my first time using this site and it has been great so far. Would definately recommend it. I plan to use it again.

I booked my flights in July for my Christmas trip. At some point the itinerary had been changed by the airline. I was not informed of this at all. I found out by going on the airline's website to reserve my seats. The times had changed completely and I would've had to wait at an airport for my connection for 14hrs with 2 small children. Not only that, but what if I hadn't checked the website before and had just gone to the airport? What would have been my options when I would've been 11hrs late for the flight?

I called immediately and was first promised it would be solved in 2 hrs. When I called back in 2 hrs, I was told there's nothing they can do that I need to call the airline. I call the airline, they say I have to call Explore Trip. I call Explore Trip, they say to give 24hrs. I call back, no answer, I was on hold for 45 mins. I'm assuming because they saw I'm calling again.

This morning I had to book completely new trip because of this company. I understand airlines cancel flights, but what I don't understand is why couldn't they inform me of this. Or offer other options than waiting 14 hrs at the airport. Now they say I won't get a full refund, but we see about that. I'm calling my attorney next. These people are crooks!

I took my decision on right time and I saved my money too. Thanks exploretrip for providing me wonderful service.

Heard about them from a friend who had a good experience, I tried them for a trip to Manila, very good price on flight, it all worked great.