• ExploreTrip

ExploreTrip

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Overview

ExploreTrip has a rating of 3.7 stars from 1,331 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExploreTrip most frequently mention good experience, flight tickets, and support team. ExploreTrip ranks 9th among Plane Tickets sites.

  • Service
    340
  • Value
    335
  • Shipping
    316
  • Returns
    325
  • Quality
    330
Positive reviews (last 12 months): 100%
Positive
2
Neutral
0
Negative
0
21
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How would you rate ExploreTrip?
Top Positive Review

“Brice Was Great”

David W.
5/7/17

This gentleman was beyond expectation. As I am deaf asked him to repeat the details N number of times. He was patient, polite & helpful at every stage. Booked me a ticket traveling with the least time & price available. Kudos Brice, thanks Exploretrip for having such a professional.

Top Critical Review

“Unprofessional”

amit s.
7/5/21

Very unprofessional team! Never report back! Spoke with 7- 8 representative, no one take things seriously. I have to pay from my pocket for connect flight at last minute! No one even notify for delay When you call... put your on hold... looking for supervisor... who is always on break! Look for other better options

Reviews (1,331)

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Reviews that mention popular keywords

credit card (98) customer service (169) travel agency (28) confirmation email (24) customer support (19) flight ticket (23)
Thumbnail of user vladlenp
Canada
1 review
0 helpful votes
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January 22nd, 2022
Verified purchase

Pay for customer service offer/option?! Did not even try to contact them for details on anything.

Thumbnail of user paoloc10
California
1 review
0 helpful votes
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December 11th, 2015
Verified purchase

Chose the site because they offered a lower airline price then the traditional travel sites

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Thumbnail of user davids503
California
1 review
0 helpful votes
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April 21st, 2016
Verified purchase

Love using exploretrip and when I wander to other sites I always come back here.

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Thumbnail of user moea47
Texas
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

I didn't have time to complete filling out the travelers info before the price changed.

Reason I chose this business:

Lowest price.

Thumbnail of user adaml55
GB
1 review
0 helpful votes
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November 4th, 2015
Verified purchase

Only way to go whenever I need to do a research for my flight.

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Thumbnail of user jessier14
Virginia
1 review
0 helpful votes
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December 4th, 2015
Verified purchase

I had called up the customer service for some change. The assistance was good.

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Thumbnail of user danielp85
Nevada
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

Provides good comparison of prices and easy interface. Overall, good experience using the site.

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Thumbnail of user satbirp
California
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

Very easy step by step to booking Explorer trip and send me confirmation same in 2 to 3 hours.

Thumbnail of user handanw
Texas
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

No chat was available
My card was not accepted because of security code

Thumbnail of user ricardop21
Virginia
1 review
0 helpful votes
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December 7th, 2015
Verified purchase

I am big fan of its deals. They offer best deals in town.

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Value
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Thumbnail of user davids414
New York
1 review
0 helpful votes
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November 26th, 2015
Verified purchase

I am very happy because I have chosen good service at right time.

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Thumbnail of user junfeir1
California
1 review
0 helpful votes
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November 19th, 2015
Verified purchase

I was booking with you almost 3 years & i get great service.

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Thumbnail of user alexn550
BA
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

Fast, simple and efficient! Not too time consuming and straight to the point.

Reason I chose this business:

Reasons mentioned in review above.

Thumbnail of user aldring1
California
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Fast transaction easy step on the site and im wait for the trip...

Reason I chose this business:

Cheap flight and no hidden charges...

Thumbnail of user abrahamm118
California
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

It was difficult to track where I bought my tickets through my bank

Thumbnail of user angelom39
GB
1 review
0 helpful votes
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November 25th, 2015
Verified purchase

I spend hours looking for a good rate to travel overseas I found exploretrip is the good one.

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Value
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Thumbnail of user nicholast24
Nevada
1 review
0 helpful votes
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December 3rd, 2015
Verified purchase

I was very happy with my flight. I have already recommended your service to my friends and family.

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Thumbnail of user montew16
California
1 review
1 helpful vote
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March 28th, 2020

This is the worst travel company I have ever booked with, during this horrible time with the Coronavirus (COVID-19), first my county, then my state, and finally my country has completely restricted my travel and ability to take my flights on my Cancun vacation. Explore Trip was happy to take my money months ago in December, 2019, before Coronavirus was even discovered, but unable to refund me anything.

They tried to offer me then chance to reschedule my flight up to a year, but they couldn't even offer a flight that was anywhere near the price I paid originally so I was unable to reschedule to ANY flight (it had to be the exact same departure and destination).

So, I told them to cancel my flights (departure and return) before I left on my trip on 3/19/20, and guess what, they couldn't even follow my instructions and do that. I called yesterday to confirm they had cancelled both my trips (and I gave them both PNR numbers: M38F4B, M32VER), and they hadn't cancelled either.

As the situation with COVID-19 has been rapidly changing and restrictions increasing, I have called them over 6 times, and they were useless. They all have thick accents and are impossible to understand, and impatient and display horrible customer service. In fact, in 2 of those 6 times they HUNG UP ON ME for no reason.

This company is criminal, they just want to steal your money. I would not be surprised if they permanently go out of business during this horrible time of COVID-19 because they don't know how to treat their customers.

Thumbnail of user michaelb267
Nevada
1 review
0 helpful votes
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November 16th, 2015
Verified purchase

Don't plan a vacation without checking here first! Always a good deal!

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Value
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Thumbnail of user anitac526
India
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

The ticket i have selected and the price advertised is never available!

Reason I chose this business:

It was recommended by skyscanner

Thumbnail of user andreeao1
New York
1 review
0 helpful votes
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October 13th, 2021
Verified purchase

Cool cheap and easy very fast and convenient
Will definitely book again

Thumbnail of user joer225
Florida
1 review
0 helpful votes
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October 12th, 2015
Verified purchase

Exploretrip is the best search i made for finding the cheapest ticket...

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Value
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Thumbnail of user jamesp190
GB
1 review
0 helpful votes
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November 25th, 2015
Verified purchase

I liked the way the agent did all what he could to find the right flight.

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Value
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Thumbnail of user ronaldr37
Nevada
1 review
0 helpful votes
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December 13th, 2015
Verified purchase

Website is easy to use, price is competitive and I may use it in the future

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Value
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Thumbnail of user salvadorr8
New York
1 review
0 helpful votes
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November 23rd, 2015
Verified purchase

I have booked my tickets from this website twice. Both the times the website was good.

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Value
Shipping
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About the business

ExploreTrip is an online travel website providing new choices to the international traveler’s. ExploreTrip offers substantial selection of airlines private, discounted airfares with intelligent minimal layover itineraries from USA & Canada to any part of the world ensures saving time and money for travelers. ExploreTrip offers real-time sale of domestic - international airfares and other travel services with 24/7 customer support.

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