ExploreTrip

They canceled my flight without telling me. Then didn't give me a refund. Wasted a lot of my time and money. Don't risk it. They could do this to you too. Read the other reviews. This happens regularly.

They sent me a message 13hrs after I made my booking saying that my card was declined. The same credit card I have saved and used with them several times. When I called to verify my card they said the had cancelled my flight and asked me to re book it but this time I had to pay 300$ more. I booked somewhere else and will never come back. Lost my business.

I booked flight Toronto to Barcelona through explore trip, due to medical emergency my husband was not allowed to travel and I have to cancel our flight. I literally contact them for 3 weeks about my refund. I submit all necessary paper work. Result was zero. My advise to everybody is that don't try to book flight through Explore trip.

They are terrible! The worst customer service EVER!
The took my money and cancelled my flight 48 hours before my flight because of a mistake by one of their agents... They don't reply to email, they just disappear!
Be careful and don't book with them!

Explore Trip has the worst customer service ever! If you just want to book a cheap flight by all means book it because it has amazing prices but if your going to have questions about a ticket your getting don't get it! It took me a whole week to get someone on the phone and if your on hold for more then 10 min they hang up your call! So i emailed 4 times with my questions and still my questions weren't answered they told me to go directly to the airline when i brought my ticket through them! I finally tried to get someone again on the phone and talked to 3 people and they gave me 3 different answers about my question so who is right?! Just horrible!

The worst travel agent I have ever seen. Don't book you ticket hear. It is really hard to talk to the customer service. They always put you on a long hold. I am really disappointed. I want to change schedule and it takes a long process, they always tell you to wait for couple hours and call back..

There was a letter missing from my last name and they said they couldn't help. When I spoke with the airline the airline confirmed that explore most certainly could help, luckily, the airline went ahead and fixed it on their end but now I fly home in a couple of days and I have to deal with it all over again.

The experience I got booking my flights was very rewarding since I had a complex booking, I checked the prices on exploretrip website and called their 1800 # and arrange it with one of their operator. Our flight was on time and we had not problem getting back to our destination. Thanks to exploretrip!

Over charged a flight change fee, horrendous customer service. I had to be transferred multiple times. Email confirmations never sent, I had to call over 6 times and finally they sent me. Wait for it... The wrong confirmation! Many times the phone goes unanswered when calling. The airline cannot help as they don't have the information from the wholesaler. A serious nightmare. I pray I can get on my flight with no issue. Fingers crossed that I get a refund but upon looking at the BBB website, I am not holding my breath. D- business rating. I will never book with this company again. I thought booking through a 3rd party site would save me some money but ultimately that is not the case here. The positive reviews above look like fake accounts too. Such a scam.

My daughter bought a flight ticket on explore trip. Unfortunately, she typed her name back to front in personal information. Explore trip customer support did their best. They called to the airline companies to ask to switch her name again and again. It was not easy, but thanks to their support, she could get her flight!

Family booked afforfable tickets. I wasn't too confident it was legitimate. Emailed customer service and they replied quickly and answered my question. Confirmed our tickets with the airline. I was worried about the bad reviews
But so far explore trip is great. You just have to be cautious when booking.

We bought a fly and we never received the confirmation e-mail. We had to call 4 time to know that our fly was cancelled for no specific reason because we asked and they never told us the reason. They also take our credit number and try to bought an other fly, so a 0$ transaction passed on our credit card from airline company.

A year after they cost us $3300 by cancelling two flights and we had to rebook we still have no resolve. When I call they hang up. I researched their saying they are in California and found that false. No idea where they really are allegedly but not licensed in USA or Canada according to all the travel agency associations I contacted. My review has over 68k readers and that helps. Knowing I may If helped these people go elsewhere and not be ripped off. They are all sweet when you call yo book but if you need to make a change they make you pay again and promise to refund your first ticket. They never do. We are out $3300 due to their empty promises. Waited a year and my number must be flagged as they don't take my calls. It rings someone picks up then within a few seconds they just hang up. I call back no answer. Save yourself! Stay clear of this travel scam!

DON NOT USE THIS SITE. They have charged my card and never issues my flight ticket. They claim that I had to send authorization for usage of my card over email which we know it is not secure. Worst part is that my card got charged anyway even though they were still waiting for a verification process. Call center agents were not helpful at all and even supervisor hang up on me while we were still in dispute.

Will not recommend this site to anyone.

They deserve less then one star ranking!

Very very unprofessional and rude. I booked flights recently and was not sure that it went through or not. I got two bookings of my travel. I cancelled one of my booking with in 24hrs of my booking but got email response from the customer care of cancellation fees of more than 35% (around $1900) of the total booking amount. They are so rude and even threatened me on phone as well as on email that if I do not accept their offer of 35% cancellation fee, they will consider it as 0% refund after 24hrs. They are useless and I will take some legal action for threatening me as well as such rude and unprofessional behavior.
Don't ever trust them for any booking!

I purchased a ticket from SFO -- IST. The ticket price was initially $724, but when I looked at my credit card statement, it was $729. $5 wasn't a big deal, so I let it slide.

Unfortunately I was in an accident and my doctor and physical therapist do not think I will be able to go on my trip in a month. I tried to reschedule my flight for a later date, but exploretrip.com wants to charge me $350 to do so.

Stay away from these jerks. Not only is this fee unreasonable, but they were also rude to me on the phone and treated me like I was an idiot. I'm on the phone with my credit card company and am currently disputing this charge.

We were trying to book through them, they have been telling us that they will send us tickets in 3 to 4 hours, we waited for 3 days, they still didn't have tickets for us, but went ahead charged us. So I called and asked why, and they are just so RUDE, and lied to me that they never charged us, but my bank account has the record that they took our money. Now we have no tickets and lost couple thousand dollars. Don't know how to get the money back. Guys, book your tickets somewhere else.

Scummy company. Flight was automatically cancelled without them telling me. I called to ask about the status because of the corona virus and that is how I found out. They said they were issuing refunds minus the taxes. Scammers because airline is offering full refunds. I asked who is taking taxes if the flight was canceled by the airline and not happening? Nasty rude agent from India had no clue and made up some lie about everyone trying to make up for losses. My flight was 400 and they took 120 in taxes after originally taking 160, but then claiming they would give me 40 extra back to help their customer. Yea some help you still scammed me for 120. Essentially what he meant is explore trip is going to make money off of this if there is a flight or not. Never book with this company. Nasty agents, scam company.

Booked a flight and had a problem with it. Called in and they were able to fix the error fast and without any headaches. Phillip was able to help me get it fixed and I'm 100% satisfied with the results and excited for my trip. Thanks again!

Basically exploretrip.com people are crooks and liars. I had to cancel my ticket due to illness of my girlfriend. We had ticket insurance, but getting it requires a letter from the ticket seller that we didn't get anything back. Explore trip first said we need to pay additional $600 and wait for the month and they will return the money. Then they didn't return anything and promised in e-mail to send the letter. Then after 15 more phone calls they said they will not send the letter which means i don't get anything form insurance. Every time you call, they lie that the manager is out and he will call and he never calls. In the end they offered to give us credit on explore trip, which means for sure that they got money back from the airline but wouldn't give it back to us. Stay away from these crooks for a thousand miles. We will.

Hurricane Irma forced us to evacution from our Gulf Coast Florida home. I was on Frontier Airlines Web page clicked on help button. This turned out to be a pop up direct to explore air. They lied stating they are Frontier Airlines. Tickets that on web page 99. Per person r/t now cost 592.00. Flight cancelled (due to storm) frontier air issued credit ASAP to explore air. Explore air has not issued credit to me. Sam at explore air assured me this would be handled. 2 WEEKS AGO. Sam you lie. Stay away from these thieves.

Worst experience ever! One of my connecting flights got canceled and ExploreTrip didnt even notify me by phone. We had been trying to get some information from them for several days but nobody called us back, and every time they found various reasons not to talk to us - computer problems, asking call us to call another time (even though their support is supposed to be 24/7). Yesterday they promised that their manager would call us, but it never happened. We had to call the airline ourselves and luckily they resolved the issue, but lack of help from Explore Trip and uncertainty for several days made it a disaster.
If you have any problems with your flight be aware that you may not get help from ExploreTrip.

I purchased tickets on Explore Trip from BWI to Barcelona which were hundreds cheaper than any other site. As soon as I purchased online I received a record locator number but no ticket numbers. I started reading the site reviews and saw all the scam alerts and began to panic about losing all my money. I called the service number, waited a while and then spoke to an agent with an Indian accent, just like the reviews had warned. But then... surprise! Everything was fine, I received my ticket numbers and was prompted to call the carrier in order to select seats, which i did. The carrier had all my information, everything was legitimate. My family and I are good to go and we saved over $1000 on these three RT tickets.