• Eyebuydirect

2024 CUSTOMER CHOICE AWARD

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.6 stars from 9,929 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and great prices. Eyebuydirect ranks 1st among Eyeglasses sites.

  • Service
    1295
  • Value
    5212
  • Shipping
    5213
  • Returns
    122
  • Quality
    5320

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.5%
Positive
618
Neutral
37
Negative
13

Instant Feedback

238,369 reviews

245
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How would you rate Eyebuydirect?
Top Positive Review

“Great Affordable Hassel Free Frames and Lenses”

Stephanie D.
10/4/24

Easy to navigate thru site, decent prices for basic lenses, great selection, and best of all, amazing customer service. Still 5-stars but would be awesome if there was a way to find doctors in my area so I can be equally money-savvy.

Top Critical Review

“Cannot place my order”

Donna A.
10/21/24

I need prisms in both my glasses. Needed to order two pair, but on my main pair, no matter what frame I picked, it popped up for me to call because you may not be able to put my prescription in those frames. I tried 4 or 5 different pair. Full rims too and different sizes. Then I call and get an Indian person that I couldn't understand. My husband just helped me and it still didn't work. You need to change your site for frames for prism glasses only so I don't spend hours trying on frames

Reviews (9,929)

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Reviews that mention popular keywords

customer service (3689) prescription glasses (680) prescription sunglasses (376) quality glasses (754) credit card (495) discount code (623)
Thumbnail of user alicatw
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

We loved the glasses when they finally got here. Delivery took a lot longer than expected.

Service
Value
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Quality
Thumbnail of user reginab215
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

Good experience, took awhile for delivery but worth the wait. Nice return policy!

Reason I chose this business:

Friend recommended the site

Reason I chose this product:

Needed new glasses

Service
Value
Shipping
Quality
Thumbnail of user mirandac88
1 review
0 helpful votes
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January 12th, 2021
Verified purchase
• Updated review

Thank you, I love being able to shop for eyeglasses in the comfort of my own home.

Reason I chose this business:

Cheaper than other places.

Reason I chose this product:

Wanted something different.

Value
Shipping
Quality
Thank you, I love being able to shop for eyeglasses...
December 2nd, 2020
Verified site experience
• Previous review

Thank you, I love being able to shop for eyeglasses in the comfort of my own home.

Thumbnail of user karenh2206
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

EyeBuyDirect has a large selection of glasses to choose from.

Reason I chose this business:

I know I am going to get a great pair of glasses for a great price! They had a sale and I had to take advantage of that!

Reason I chose this product:

I found the perfect pair of glasses that I love!

Value
Shipping
Quality
Thumbnail of user arianac34
1 review
0 helpful votes
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January 12th, 2021
Verified purchase

Glasses came at the expected time and are really cute. I can't wait to wear them!

Reason I chose this business:

Affordable and stylish frames

Reason I chose this product:

They’re trendy and look good on my face shape

Value
Shipping
Quality
Thumbnail of user yesseniaf2
3 reviews
0 helpful votes
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January 12th, 2021
Verified purchase
• Updated review

Selection is great and the prices are even better.

Reason I chose this product:

I thought they would look good on me.

Value
Shipping
Quality
It's always so easy to get a pair of glasses here and...
June 12th, 2020
Verified site experience
• Previous review

It's always so easy to get a pair of glasses here and there is almost always a deal going on.

Reason I chose this business:

I saw the video that Sarah Schauer that Eyebuydirect sponsored. I would have used her code but the 30% weekend sale was a better discount. She is the reason that I checked out the website and wound up getting 4 pairs.

Thumbnail of user djp20
1 review
0 helpful votes
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January 11th, 2021
Verified purchase

Just what I wanted! I'll be ordering from here again!

Reason I chose this business:

Reasonably priced good selection

Value
Shipping
Quality
Thumbnail of user paular555
2 reviews
0 helpful votes
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February 10th, 2021
Verified purchase

Everything seems to be fine except one pair of glasses are too large.

Value
Shipping
Quality
Thumbnail of user kellyh737
1 review
0 helpful votes
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February 10th, 2021
Verified purchase
• Updated review

My glasses are fine. I waited a month for delivery.

Reason I chose this business:

Been ordering for years. This may be the end. Perhaps EBD should try fedex or ups.

Service
Value
Shipping
Quality
Great glasses!
December 2nd, 2020
Verified site experience
• Previous review
Reason I chose this business:

Been ordering for years!

Thumbnail of user lizs273
1 review
0 helpful votes
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January 11th, 2021
Verified purchase

Great buying experience but delivery took over a month. Seemed very long.

Reason I chose this business:

Past experience and pricing.

Reason I chose this product:

I liked how the product looked while I used the virtual try on feature.

Value
Shipping
Quality
Thumbnail of user amya701
1 review
0 helpful votes
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January 11th, 2021
Verified purchase

Much cheaper than what you'd find at the 'eye dr's office'. And a great fit too!

Reason I chose this business:

Cheap frames, cheap lenses, and good selection

Reason I chose this product:

I like the style

Value
Shipping
Quality
Thumbnail of user amyt653
1 review
0 helpful votes
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January 11th, 2021
Verified purchase
• Updated review

Web site is well designed. Easy to compare possibilities and amend choices.

Reason I chose this business:

Multiple on-line reviewers advised using EBD. Additionally, received shoddy merchandise and dismissive customer service from another on-line eyeglass retailer.

Reason I chose this product:

Colorful plastic frames necessary as contrast to my silver white hair. I would love to buy some STURDY colorful metal frames.

Value
Shipping
Quality
Web site is so well designed
December 2nd, 2020
Verified site experience
• Previous review

Web site is so well designed. So easy to compare possibilities and [amend choices.

Reason I chose this business:

Multiple on-line reviewers advised using EBD. Additionally, received shoddy merchandise and dismissive customer service from another on-line eyeglass retailer.

Thumbnail of user vickif179
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

Best eyeglasses I've worn and for a fraction of the retail/office prices.

Value
Shipping
Quality
Thumbnail of user amandaw123
3 reviews
0 helpful votes
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January 10th, 2021
Verified purchase
• Updated review

I really like how easy it was to view different frames online and purchase as well

Reason I chose this business:

I am someone who is in the high risk category for Covid and so I only go to as few brick and mortar stores as necessary. I am thankful for this company

Reason I chose this product:

I needed new glasses due to my prescription changing

Value
Shipping
Quality
I really like how easy it was to view different frames...
December 1st, 2020
Verified site experience
• Previous review

I really like how easy it was to view different frames online and purchase as well

Reason I chose this business:

I am someone who is in the high risk category for Covid and so I only go to as few brick and mortar stores as necessary. I am thankful for this company

Thumbnail of user michaels5673
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

Affordable eye glasses, good quality, nice deals, reasonable shipping times

Value
Shipping
Quality
Thumbnail of user annem875
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

My daughter ordered glasses. They arrived in a timely manner undamaged

Reason I chose this business:

They had the glasses she wanted

Reason I chose this product:

My daughter chose

Value
Shipping
Quality
Thumbnail of user victoriap277
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

Amazing experience I had problems with one pair and they took care of it quickly highly recommend.

Reason I chose this business:

They are located in the United States so it was faster for me to get reasonably priced glasses and quick.

Reason I chose this product:

They were pretty.

Service
Value
Shipping
Quality
Thumbnail of user courtneyg59
2 reviews
0 helpful votes
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January 10th, 2021
Verified purchase

Multiple options for my face shape. Easy order and quick shipping!

Reason I chose this business:

I initially looked at EyeBuyDirect because of their lower priced options and found my perfect glasses.

Reason I chose this product:

The frames were cheap and exactly what I’d been looking for. They’re perfect!

Value
Shipping
Quality
Thumbnail of user erint139
1 review
0 helpful votes
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January 10th, 2021
Verified purchase
• Updated review

I love my glasses! Such an easy process and great price!

Reason I chose this business:

Wanted new glasses affordable. Cyber sale

Reason I chose this product:

Looked cute and they had good reviews

Value
Shipping
Quality
Quick and easy
November 30th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Wanted new glasses affordable. Cyber sale

Thumbnail of user timothym666
1 review
0 helpful votes
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January 10th, 2021
Verified purchase
• Updated review

Simple and easy, even when managing multiple prescriptions.

Reason I chose this business:

Excellent sale, but also the only glasses I could get for free from my eye doctor through insurance were horrible and not stylish. I've gotten 6 pairs of glasses over the years through EyeBuyDirect, and I've always been very pleased with their products.

Reason I chose this product:

Style was different than I had, particularly the color.

Value
Shipping
Quality
Simple and easy, even when managing multiple prescriptions
November 30th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Excellent sale

Thumbnail of user sharonm1371
1 review
0 helpful votes
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January 10th, 2021
Verified purchase
• Updated review

Super quick delivery and product definitely protects your eyes from blue light

Reason I chose this business:

Because my eyes are burning

Service
Value
Shipping
Quality
Super quick
November 30th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Because my eyes are burning

Thumbnail of user samc546
1 review
0 helpful votes
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January 9th, 2021
Verified purchase

Always happy to order from eyebuydirect. Ships fast and great quality item.

Value
Shipping
Quality
Thumbnail of user trishm106
1 review
0 helpful votes
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January 9th, 2021
Verified purchase

Easy to buy from here. I had my friends help me choose using the "Try on" feature.

Reason I chose this business:

Good prices, cute frames

Value
Shipping
Quality
Thumbnail of user melodyl69
1 review
0 helpful votes
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January 9th, 2021
Verified purchase
• Updated review

SO great, and easy. Love the styles, good customer service

Reason I chose this business:

Great quality for an awesome price

Reason I chose this product:

They were a good price and I liked the style

Service
Value
Shipping
Quality
SO great, and easy
November 29th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Great quality for an awesome price

Thumbnail of user margaretd516
1 review
0 helpful votes
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May 5th, 2021
Verified purchase
• Updated review

Easy and very reasonably priced but delivery was over a week late.

Service
Value
Shipping
Quality
Easy and very reasonably priced
November 28th, 2020
Verified site experience
• Previous review

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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