• Eyebuydirect

2024 CUSTOMER CHOICE AWARD

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.6 stars from 9,911 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and great prices. Eyebuydirect ranks 1st among Eyeglasses sites.

  • Service
    1295
  • Value
    5212
  • Shipping
    5213
  • Returns
    122
  • Quality
    5320

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.5%
Positive
601
Neutral
36
Negative
13

Instant Feedback

238,338 reviews

245
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How would you rate Eyebuydirect?
Top Positive Review

“Great Affordable Hassel Free Frames and Lenses”

Stephanie D.
10/4/24

Easy to navigate thru site, decent prices for basic lenses, great selection, and best of all, amazing customer service. Still 5-stars but would be awesome if there was a way to find doctors in my area so I can be equally money-savvy.

Top Critical Review

“Cannot place my order”

Donna A.
10/21/24

I need prisms in both my glasses. Needed to order two pair, but on my main pair, no matter what frame I picked, it popped up for me to call because you may not be able to put my prescription in those frames. I tried 4 or 5 different pair. Full rims too and different sizes. Then I call and get an Indian person that I couldn't understand. My husband just helped me and it still didn't work. You need to change your site for frames for prism glasses only so I don't spend hours trying on frames

Reviews (9,911)

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Reviews that mention popular keywords

customer service (3688) prescription glasses (680) prescription sunglasses (376) quality glasses (754) credit card (495) discount code (623)
Thumbnail of user danielp1110
1 review
0 helpful votes
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January 7th, 2021
Verified purchase
• Updated review

Found glasses I like but not all shown were available in every size. Some trouble navigating site.

Reason I chose this business:

Online try on

Reason I chose this product:

Looked ok online but not so great on me.

Value
Shipping
Quality
Found glasses I like but not all shown were available...
December 27th, 2020
Verified site experience
• Previous review

Found glasses I like but not all shown were available in every size. Some trouble navigating site.

Reason I chose this business:

Online try on

Thumbnail of user manzoorm1
1 review
0 helpful votes
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January 6th, 2021
Verified purchase
• Updated review

Charges for clear lenses on Frame buys are rip offs.

Reason I chose this business:

I needed RX glasses and my experience with another overseas (India) based online company was complete frustration. Beacause of Covid 19 didn't want to have personal contact with any one, therefore tried with EyeBuyDirect. First attempt was not successful but fortunately 2nd attempt was very happy and fruitful..

Reason I chose this product:

It was my requirement.

Service
Value
Shipping
Quality
Charges for clear lenses on Frame buys are rip offs
November 27th, 2020
Verified site experience
• Previous review
Thumbnail of user guadalupem100
1 review
0 helpful votes
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January 6th, 2021
Verified purchase

I'm so glad than I found good quality & affordable prices

Reason I chose this business:

Just to try and see the products, is unbelievable how they are

Reason I chose this product:

I really like the style

Value
Shipping
Quality
Thumbnail of user kelvinr28
1 review
0 helpful votes
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February 5th, 2021
Verified purchase
• Updated review

In other visit I have better experience this is not my favorite.

Reason I chose this business:

Is economic and fancy.

Value
Shipping
Quality
This store for eyeglasses is best so far
June 16th, 2020
Verified site experience
• Previous review
Thumbnail of user scottg953
1 review
0 helpful votes
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January 6th, 2021
Verified purchase

Super easy to pick up frames and lenses. Pricing is fantastic!

Reason I chose this business:

Ease of use and little price to try frame styles you may not try otherwise.

Reason I chose this product:

Great design!

Value
Shipping
Quality
Thumbnail of user kimberlya415
1 review
0 helpful votes
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January 6th, 2021
Verified purchase
• Updated review

So nice to shop at home! Large selection and easy ordering.

Reason I chose this business:

Recommended

Value
Shipping
Quality
So nice to shop at home!
July 30th, 2020
Verified site experience
• Previous review

So nice to shop at home! Large selection and easy ordering.

Reason I chose this business:

Recommended

Thumbnail of user heathera321
1 review
0 helpful votes
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February 5th, 2021
Verified purchase
• Updated review

Very easy sight have to watch for the automatic add on expenses at checkout though

Reason I chose this business:

Had a friend who told us about you

Reason I chose this product:

They looked good

Value
Shipping
Quality
Very easy sight have to watch for the automatic add...
November 27th, 2020
Verified site experience
• Previous review

Very easy sight have to watch for the automatic add on expenses at checkout though

Reason I chose this business:

Had a friend who told us about you

Thumbnail of user laurenceciled
1 review
0 helpful votes
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January 6th, 2021
Verified purchase
• Updated review

Very easy to navigate the website, everything is clearly laid out.

Reason I chose this business:

It has very nice frames for less.

Service
Value
Shipping
Quality
Very easy to navigate the website, everything is clearly...
November 27th, 2020
Verified site experience
• Previous review

Very easy to navigate the website, everything is clearly laid out.

Reason I chose this business:

It has very nice frames for less.

Thumbnail of user jessicag944
1 review
0 helpful votes
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January 6th, 2021
Verified purchase
• Updated review

Smooth experience on my end but took a very long time to deliver during holiday rush.

Reason I chose this business:

Your black friday deal could not be BEAT!

Service
Value
Shipping
Quality
Smooth experience on my end!
November 26th, 2020
Verified site experience
• Previous review

Smooth experience on my end! Thank you!

Reason I chose this business:

Your black friday deal could not be BEAT!

Thumbnail of user meganc306
1 review
0 helpful votes
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January 6th, 2021
Verified purchase
• Updated review

High Quality, quickly shipped, so cute. 10/10 would recommend.

Reason I chose this business:

I love eyebuy direct. I have approx. 9 pairs from here and I've been satisfied with each one. Even when one of my frames came cracked (presumably from shipping handling) they quickly replaced free of charge. I love the company and ease of service and ordering.

Reason I chose this product:

Wanted something fresh and new!

Value
Shipping
Quality
Ok lol eyebuy direct
November 27th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Black Friday babeeeeey

Thumbnail of user dejahi
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

Took a week to have it made and shipped! Love them so much.

Value
Shipping
Quality
Thumbnail of user terrir170
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

Very pleased with all four pairs of glasses that I ordered. Great fit.

Reason I chose this business:

Recommended by my daughter.
Quick service.
Great prices and deals.

Reason I chose this product:

Products were great looking.

Value
Shipping
Quality
Thumbnail of user savannal8
2 reviews
0 helpful votes
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January 5th, 2021
Verified purchase

Awesome price, absolutely love my new glasses, got tons of compliments on them :)

Reason I chose this business:

Price, convenience

Value
Shipping
Quality
Thumbnail of user caseyc339
1 review
0 helpful votes
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January 5th, 2021
Verified purchase
• Updated review

Love how easy it is to order glasses and they are amazing quality!

Reason I chose this business:

I just bought two pairs of glasses a couple weeks ago and I love them

Value
Shipping
Quality
Love how easy it is to order glasses and they are amazing...
November 26th, 2020
Verified site experience
• Previous review

Love how easy it is to order glasses and they are amazing quality!

Reason I chose this business:

I just bought two pairs of glasses a couple weeks ago and I love them

Thumbnail of user hugoe15
1 review
0 helpful votes
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January 5th, 2021
Verified purchase
• Updated review

Excellent pricing will be back with future orders!

Reason I chose this business:

Frame options and pricing.

Value
Shipping
Quality
Excellent pricing will be back with future orders!
November 25th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Frame options and pricing.

Thumbnail of user paulq161
1 review
0 helpful votes
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January 4th, 2021
Verified purchase
• Updated review

Great navigation throughout site. Ordering was easily accomplished.

Reason I chose this business:

Cost effective way to purchase eyeglasses. Been a customer for 2 years now. And 365 days guarantee is a plus which help me once. So I am very confident that they stand behind their products.

Reason I chose this product:

Holiday discount push me to stock up for a spare of what I have.

Value
Shipping
Quality
Great navigation throughout site
November 25th, 2020
Verified site experience
• Previous review

Great navigation throughout site. Ordering was easily accomplished.

Reason I chose this business:

Cost effective way to purchase eyeglasses. Been a customer for 2 years now. And 365 days guarantee is a plus which help me once. So I am very confident that they stand behind their products.

Thumbnail of user robincameronbizm
2 reviews
0 helpful votes
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January 4th, 2021
Verified purchase
• Updated review

Fun to try on each pair of glasses before purchasing. Thank you for serving us so well.

Reason I chose this business:

After a friend told me about this company, and I tried it out with great results, it is now my "go-to," for ordering prescription glasses.

Reason I chose this product:

The selection, price, and my prescription glasses (bifocals) came out perfect. There is always a risk to order prescription glasses online, especially bifocals, however, I am thrilled that I took that risk with this company.

Value
Shipping
Quality
Fun to try on each pair of glasses before purchasing
October 3rd, 2020
Verified site experience
• Previous review

Fun to try on each pair of glasses before purchasing. Thank you for serving us so well.

Reason I chose this business:

A friend told me about this company. I had to try it out.

Thumbnail of user joev325
1 review
0 helpful votes
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January 4th, 2021
Verified purchase

Wealth of information to help make an informed decision

Reason I chose this business:

Easy to order. Just follow the steps.

Reason I chose this product:

Best price for what I was looking for.

Value
Shipping
Quality
Thumbnail of user lindaw1466
1 review
0 helpful votes
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January 4th, 2021
Verified purchase
• Updated review

Was fairly easy with just plain sunglasses for boyfriend

Reason I chose this business:

Daughter & son in law have ordered from you

Reason I chose this product:

Liked the style and the first pair were way to big.

Service
Value
Shipping
Quality
Was fairly easy with just plain sunglasses for boyfriend
November 24th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Daughter & son in law have ordered from you

Thumbnail of user johnn1318
1 review
0 helpful votes
  • Send Message
January 3rd, 2021
Verified purchase
• Updated review

Pretty smooth so far. I hope the fit, style and after sale service are just as good!

Reason I chose this business:

Was reccommended in an NYTs article

Reason I chose this product:

They looked like what i wanted.

Value
Shipping
Quality
Pretty smooth so far
November 24th, 2020
Verified site experience
• Previous review

Pretty smooth so far. I hope the fit, style and after sale service are just as good!

Reason I chose this business:

Was reccommended in an NYTs article

Thumbnail of user ashleyf298
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Not my favorite pair of glasses for such a long wait

Reason I chose this business:

I usually get quick glasses I love for a price I can afford!

Reason I chose this product:

Thought they looked red online

Value
Shipping
Quality
Thumbnail of user markr1610
1 review
0 helpful votes
  • Send Message
January 3rd, 2021
Verified purchase
• Updated review

Fairly easy to navigate website for first time user.
Thanks!

Reason I chose this business:

Friend's recomendation

Service
Value
Shipping
Quality
Not an easy website, sorry
November 24th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Friend's recomendation

Thumbnail of user catalini2
1 review
1 helpful vote
  • Send Message
January 2nd, 2021
Verified purchase
• Updated review

Best friend for my eyes since... I discovered this site :)

Value
Shipping
Quality
Best friend for my eyes since...
November 23rd, 2020
Verified site experience
• Previous review

Best friend for my eyes since... I discovered this site :)

Thumbnail of user sama548
1 review
0 helpful votes
  • Send Message
January 3rd, 2021
Verified purchase

I loved how easy it was to order prescription sunglasses.

Reason I chose this business:

Because the price for prescription eyeglasses and sunglasses is unbeatable

Value
Shipping
Quality
Thumbnail of user danielleh378
1 review
0 helpful votes
  • Send Message
January 3rd, 2021
Verified purchase
• Updated review

Quick, affordable, great quality and fantastic customer service

Reason I chose this business:

This is the 5th pair I’ve purchased :)

Value
Shipping
Quality
Quick, affordable, great quality and fantastic customer...
November 24th, 2020
Verified site experience
• Previous review

Quick, affordable, great quality and fantastic customer service

Reason I chose this business:

This is the 5th pair I’ve purchased :)

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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