• Eyebuydirect

2024 CUSTOMER CHOICE AWARD

Eyebuydirect

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Overview

Eyebuydirect has a rating of 4.6 stars from 9,929 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyebuydirect most frequently mention customer service, new glasses, and great prices. Eyebuydirect ranks 1st among Eyeglasses sites.

  • Service
    1295
  • Value
    5212
  • Shipping
    5213
  • Returns
    122
  • Quality
    5320

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.5%
Positive
618
Neutral
37
Negative
13

Instant Feedback

238,369 reviews

245
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How would you rate Eyebuydirect?
Top Positive Review

“Great Affordable Hassel Free Frames and Lenses”

Stephanie D.
10/4/24

Easy to navigate thru site, decent prices for basic lenses, great selection, and best of all, amazing customer service. Still 5-stars but would be awesome if there was a way to find doctors in my area so I can be equally money-savvy.

Top Critical Review

“Cannot place my order”

Donna A.
10/21/24

I need prisms in both my glasses. Needed to order two pair, but on my main pair, no matter what frame I picked, it popped up for me to call because you may not be able to put my prescription in those frames. I tried 4 or 5 different pair. Full rims too and different sizes. Then I call and get an Indian person that I couldn't understand. My husband just helped me and it still didn't work. You need to change your site for frames for prism glasses only so I don't spend hours trying on frames

Reviews (9,929)

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Reviews that mention popular keywords

customer service (3689) prescription glasses (680) prescription sunglasses (376) quality glasses (754) credit card (495) discount code (623)
Thumbnail of user meganc306
1 review
0 helpful votes
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January 6th, 2021
Verified purchase
• Updated review

High Quality, quickly shipped, so cute. 10/10 would recommend.

Reason I chose this business:

I love eyebuy direct. I have approx. 9 pairs from here and I've been satisfied with each one. Even when one of my frames came cracked (presumably from shipping handling) they quickly replaced free of charge. I love the company and ease of service and ordering.

Reason I chose this product:

Wanted something fresh and new!

Value
Shipping
Quality
Ok lol eyebuy direct
November 27th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Black Friday babeeeeey

Thumbnail of user dejahi
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

Took a week to have it made and shipped! Love them so much.

Value
Shipping
Quality
Thumbnail of user terrir170
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

Very pleased with all four pairs of glasses that I ordered. Great fit.

Reason I chose this business:

Recommended by my daughter.
Quick service.
Great prices and deals.

Reason I chose this product:

Products were great looking.

Value
Shipping
Quality
Thumbnail of user savannal8
2 reviews
0 helpful votes
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January 5th, 2021
Verified purchase

Awesome price, absolutely love my new glasses, got tons of compliments on them :)

Reason I chose this business:

Price, convenience

Value
Shipping
Quality
Thumbnail of user caseyc339
1 review
0 helpful votes
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January 5th, 2021
Verified purchase
• Updated review

Love how easy it is to order glasses and they are amazing quality!

Reason I chose this business:

I just bought two pairs of glasses a couple weeks ago and I love them

Value
Shipping
Quality
Love how easy it is to order glasses and they are amazing...
November 26th, 2020
Verified site experience
• Previous review

Love how easy it is to order glasses and they are amazing quality!

Reason I chose this business:

I just bought two pairs of glasses a couple weeks ago and I love them

Thumbnail of user hugoe15
1 review
0 helpful votes
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January 5th, 2021
Verified purchase
• Updated review

Excellent pricing will be back with future orders!

Reason I chose this business:

Frame options and pricing.

Value
Shipping
Quality
Excellent pricing will be back with future orders!
November 25th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Frame options and pricing.

Thumbnail of user paulq161
1 review
0 helpful votes
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January 4th, 2021
Verified purchase
• Updated review

Great navigation throughout site. Ordering was easily accomplished.

Reason I chose this business:

Cost effective way to purchase eyeglasses. Been a customer for 2 years now. And 365 days guarantee is a plus which help me once. So I am very confident that they stand behind their products.

Reason I chose this product:

Holiday discount push me to stock up for a spare of what I have.

Value
Shipping
Quality
Great navigation throughout site
November 25th, 2020
Verified site experience
• Previous review

Great navigation throughout site. Ordering was easily accomplished.

Reason I chose this business:

Cost effective way to purchase eyeglasses. Been a customer for 2 years now. And 365 days guarantee is a plus which help me once. So I am very confident that they stand behind their products.

Thumbnail of user robincameronbizm
2 reviews
0 helpful votes
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January 4th, 2021
Verified purchase
• Updated review

Fun to try on each pair of glasses before purchasing. Thank you for serving us so well.

Reason I chose this business:

After a friend told me about this company, and I tried it out with great results, it is now my "go-to," for ordering prescription glasses.

Reason I chose this product:

The selection, price, and my prescription glasses (bifocals) came out perfect. There is always a risk to order prescription glasses online, especially bifocals, however, I am thrilled that I took that risk with this company.

Value
Shipping
Quality
Fun to try on each pair of glasses before purchasing
October 3rd, 2020
Verified site experience
• Previous review

Fun to try on each pair of glasses before purchasing. Thank you for serving us so well.

Reason I chose this business:

A friend told me about this company. I had to try it out.

Thumbnail of user joev325
1 review
0 helpful votes
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January 4th, 2021
Verified purchase

Wealth of information to help make an informed decision

Reason I chose this business:

Easy to order. Just follow the steps.

Reason I chose this product:

Best price for what I was looking for.

Value
Shipping
Quality
Thumbnail of user lindaw1466
1 review
0 helpful votes
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January 4th, 2021
Verified purchase
• Updated review

Was fairly easy with just plain sunglasses for boyfriend

Reason I chose this business:

Daughter & son in law have ordered from you

Reason I chose this product:

Liked the style and the first pair were way to big.

Service
Value
Shipping
Quality
Was fairly easy with just plain sunglasses for boyfriend
November 24th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Daughter & son in law have ordered from you

Thumbnail of user johnn1318
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase
• Updated review

Pretty smooth so far. I hope the fit, style and after sale service are just as good!

Reason I chose this business:

Was reccommended in an NYTs article

Reason I chose this product:

They looked like what i wanted.

Value
Shipping
Quality
Pretty smooth so far
November 24th, 2020
Verified site experience
• Previous review

Pretty smooth so far. I hope the fit, style and after sale service are just as good!

Reason I chose this business:

Was reccommended in an NYTs article

Thumbnail of user ashleyf298
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Not my favorite pair of glasses for such a long wait

Reason I chose this business:

I usually get quick glasses I love for a price I can afford!

Reason I chose this product:

Thought they looked red online

Value
Shipping
Quality
Thumbnail of user markr1610
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase
• Updated review

Fairly easy to navigate website for first time user.
Thanks!

Reason I chose this business:

Friend's recomendation

Service
Value
Shipping
Quality
Not an easy website, sorry
November 24th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Friend's recomendation

Thumbnail of user catalini2
1 review
1 helpful vote
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January 2nd, 2021
Verified purchase
• Updated review

Best friend for my eyes since... I discovered this site :)

Value
Shipping
Quality
Best friend for my eyes since...
November 23rd, 2020
Verified site experience
• Previous review

Best friend for my eyes since... I discovered this site :)

Thumbnail of user sama548
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase

I loved how easy it was to order prescription sunglasses.

Reason I chose this business:

Because the price for prescription eyeglasses and sunglasses is unbeatable

Value
Shipping
Quality
Thumbnail of user danielleh378
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase
• Updated review

Quick, affordable, great quality and fantastic customer service

Reason I chose this business:

This is the 5th pair I’ve purchased :)

Value
Shipping
Quality
Quick, affordable, great quality and fantastic customer...
November 24th, 2020
Verified site experience
• Previous review

Quick, affordable, great quality and fantastic customer service

Reason I chose this business:

This is the 5th pair I’ve purchased :)

Thumbnail of user lees539
1 review
0 helpful votes
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January 2nd, 2021
Verified purchase

I was unsure if the glasses would fit and it took me a long time to work through that he details.

Reason I chose this business:

Cost and could order from home.

Value
Shipping
Quality
Thumbnail of user brianal20
1 review
0 helpful votes
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January 2nd, 2021
Verified purchase
• Updated review

I love how easy it is to see what glasses fit my prescription

Reason I chose this business:

I always get my glasses in here. They have a lot of options and good discounts

Reason I chose this product:

I love the design and how it looks on my face

Value
Shipping
Quality
I love how easy it is to see what glasses fit my prescriptio...
November 23rd, 2020
Verified site experience
• Previous review

I love how easy it is to see what glasses fit my prescription

Reason I chose this business:

I always get my glasses in here

Thumbnail of user darau2
1 review
0 helpful votes
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December 30th, 2020
Verified purchase

Website was very easy to navigate. Love the range of options in styles, price and brand.

Reason I chose this business:

Buying glasses the traditional way is very expensive, and as a college student I didn't have a lot of options in that regard. A friend referred me to EyeaBuy Direct and I bought my first pair last year. With over a year of use, my glasses are in pretty good shape, requiring only periodic tightening of the screws.

Reason I chose this product:

I choose to buy a new pair of glasses because the first pair I bought had nose pads which left a mark on the bridge of my nose due to daily wear. I opted for a pair of glasses without the nose pads and a pair of sunglasses as well.

Value
Shipping
Quality
Thumbnail of user saram716
1 review
0 helpful votes
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December 29th, 2020
Verified purchase

Love the frames but wish lenses were better quality.

Value
Shipping
Quality
Thumbnail of user laterah
1 review
0 helpful votes
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December 18th, 2020
Verified purchase
• Updated review

Very easy and has so many cute frames to choose from!

Reason I chose this business:

No reason just wanted to check out the website

Reason I chose this product:

They are very affordable and have so many more options than at a regular eye doctor.

Value
Shipping
Quality
Very easy and has so many cute frames to choose from!
November 22nd, 2020
Verified site experience
• Previous review
Reason I chose this business:

No reason just wanted to check out the website

Thumbnail of user kellyg496
1 review
0 helpful votes
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December 18th, 2020
Verified purchase

Easy to order, very prompt delivery and quality products.

Reason I chose this business:

Thought I would give it a try.

Reason I chose this product:

Love the look!

Value
Shipping
Quality
Thumbnail of user sueh440
1 review
0 helpful votes
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December 18th, 2020
Verified purchase

Love the glass, have gotten 3 pairs so far and my husband just ordered his first.

Value
Shipping
Quality
Thumbnail of user sofias84
1 review
0 helpful votes
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December 18th, 2020
Verified purchase

They came in perfect condition and the packaging was nice.

Value
Shipping
Quality
Thumbnail of user stephenl680
1 review
0 helpful votes
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December 17th, 2020
Verified purchase
• Updated review

Very easy to understand, cheap, great quality, deliver was a bit slow but other than that amazing!

Reason I chose this business:

Cheap prices and cute styles

Reason I chose this product:

They fit my style

Value
Shipping
Quality
Very easy to understand
November 22nd, 2020
Verified site experience
• Previous review
Reason I chose this business:

Cheap prices and cute styles

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.

Company Representative

Thumbnail of user leol59
Leo L.
Typically does not respond to reviews

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