EZContactsReviews 6,718

I ordered a pair of glasses. There's a scratch on my lense. I reached out via email and never received an email back

Ordering has been easy, but shipping times are ridiculous. I paid for express shipping, which meant that my contacts should've arrived within a 3 to 4 business days and it took almost 2 weeks. Probably won't order again.

Wonderful service and good customer care! It was very easy to order and setup appointments!

I am very satisfied with purchasing new contacts through your company. I was a first time customer and will be ordering again. Delivery was fast, cost was reasonable and customer service was excellent.

I had a great experience with EZContacts! My order shipped immediately after I placed it and arrived much quicker than expected. Everything was packaged securely, and the contacts themselves (Acuvue Oasis) are high quality and super comfortable. I was also pleasantly surprised to find a contact lens case included. Very happy with my purchase and will definitely order again!

The first of 2 boxes I opened are all inside out. I had thrown several away thinking it was my eyes or something I was doing wrong before realizing it was the contacts themselves.

Lack of communication, unclear delivery, authenticity is debatable..

The glasses were too small. Really wanted to exchange them but could not get an answer to my phone calls or email.

My local eyeglass store wanted to charge me $600 for the same pair of glasses that I got from EzContacts for about $175. My old pair of glasses had broke and my local store said the turn around time would be 3 weeks which I couldn't wait that long. EZcontacts had them to me in about 7 days.

Offered a pair of Costa glasses. Much too small for me. They accepted the return and credited my card quickly.

This was my third time ordering eyeglasses from EZContacts. I find their ordering process logical and orderly (e.g., you simply work through and complete each step before finally ordering). If you are unsure of any of the specific sections when ordering, there are helpful sidebars to explain each step and your options within that step.
I really like the Polo brand, and know that EZContacts has a full range of Polo eyeglass frames to choose from. This time, I discovered that the Polo frame that I usually order was recently discontinued, so I browsed their current Polo selection and found a similar, yet better Polo eyeglass frame! My glasses arrived in a timely manner and everything was packaged nicely. I'm please with the customer experience, and plan on continuing to order my eyeglasses from EZContacts. Com

I am really pleased with with these contacts from this website and also they have great prices!

I ordered glasses during the holidays because of a good sale. I also needed to use up fsa dollars. My order was pending for several weeks and then it got cancelled because the glasses I picked were no longer in stock. I admit, I was a little irritated. My money was credited, but the sale was no longer in place and I was going to have to pay a substantial amount more than originally planned. I reached out to customer service indicating my frustration given this. I mentioned it would be nice if the option would have been given to me to just switch my glasses I had chosen. I received a quick response that they would do that. I placed a new order with the original discounts and received a new pair of glasses several weeks later. It took a little longer than I had anticipated, but was happy with the end result.

Great prices, great service on all contact lenses. Thanks!

Accidentally ordered incorrect Contact Lenses that didn't match my prescription, and your CS team caught the mistake and told via email that the order would be held until I responded. I responded in turn, thankfully, and assumed the issue was resolved.

The incorrect lenses were still shipped, and the order was never held. This should never have happened as they did not match a valid prescription. I paid for the return label to ship them back and never heard back whatsoever from the person/team that originally contacted me.