EZContacts

Took over 2 weeks to get my contacts. Contacted customer service they said they put a rush on it. Was still another week before delivery. Contacted customer service again regarding discrepancy in delivery date and the only reply was looks like they have been delivered. No sorry for the delay or nothing. Don't order from them.

Great place to buy authentic designer frames! I got 2 pairs of sunglasses within a year. A Fendi and a Saint Laurent. I tried them on at Nordstrom and Neiman Marcus, but I got them at EZContacts for more than 40% off. They arrived within a week from placing the orders, with all their authenticity papers in their original cases. I own more than 15 designer sunglasses (it's my thing) so I can tell right away that I got the real deal. I had a small issue with the second pair but Galvin from customer support resolved it within 2 minutes. Strongly recommend this site!

I got my contacts right away which was nice, but when it came to my sunglasses it was a different story. I wasnt told there was a delay in the sunglasses until I reached out two weeks after I placed the order. Then I received an email full of grammatical errors that made no sense. It would be great if your employees were proactive and not reactive to these types of situations. Setting the expectation and letting a customer know that theres a delay would have been helpful. Instead I had to take time out of my day to try and find out what was going on with my order.

I lost my fav pair of Tom Ford sunglasses. After 5 years it was time to purchase new ones. Came across EZ Contacts and found a pair that I liked. Had a question about their return policy and started a chat with Galvin Fein (online rep). He was awesome, helped me through the purchase process. Set the whole purchase up and gave me a discount. Definitely earned my business. Will purchase again from them.

I love the range and quality of products but had a terrible time trying to track my order. Customer service finally wrote back to me and it took almost 3 weeks to process my purchase. Overall, I'd use them again but hope that they get more people on board to support the obviously booming order quantities.

I've used EZContacts for a few years now and am always 100% satisfied with the quality of their prescription lenses, price and customer service. Not only is their website easy to use, but the fast shipments and great prices always have me coming back!

Always delayed. I have ordered glasses twice at this place, after placing an order, you should expect glasses not before than 30 days. If you don't follow up, then may be 60 days. Good luck ezcontacts if you keep doing business like this...
And yes, your glasses are original but seems they are not first grade. There is always a slight imbalance or a problem with glasses. But I am ok with it considering the price...

Shipping was nearly a week longer than they advertised, and while their customer service would respond to emails, all they would say is they're sorry. No attempting to expedite order, offer of future discount, nothing. And this was an urgent order for child in school who NEEDED his glasses. Very dissatisfied customer!

I recently bought a pair of prescription glasses it took about two weeks to receive them then once I did, I tried them on and the fit was too big which is fine and why I chose to return but now I am waiting to hear back after they want to charge an additional $68.00 to exchange. So so far the experience has been neither good or bad.

We ordered contacts but they didn't arrive, so I started a chat. Daryl Grimes took the call and followed up with the doctor.The doctor doesn't want us to go elsewhere, so he said our prescription expired even though we were there in July. Daryl called and was able to fix the problem.

I ordered a pair of sports glasses for my son to wear for football. The site quotes that orders will ship in 3-5 days. After the first two weeks passed I sent an email to check on the order. I was told they were being worked on and would ship soon. After another four weeks I called customer service for an explanation as to what was taking so long. I was told they didn't even start working on my order yet with no more explanation. Almost another full week later I finally received the glasses. At this point his football season was almost over, he had one game left. I'm very disappointed that they took so long to arrive. I never even received an email saying anything was on back order or any apology for the long wait. There are plenty of other sites you can order sports glasses from. I will never order from this company again.

I ordered contacts they never checked with my eye care physician sent the wrong lenses when I sent them back instead of 180 day supply I got a 30 day supply called customer service was on hold for an hour three different times still haven't heard back from them worst experience ever

But ended up getting a revised prescription for my left eye. Was able to send 1 box back and exchange for a new box. As of right now they've had the box that I returned since 9/22 and my exchange still hasn't been mailed. I keep getting the 3 more days response or they're closed for a holiday. I don't know what holidays they're celebrating to be closed 1-2 days per week. I'm thinking about reordering the correct box from somewhere else. I'm sure they'd get here quicker.

I ordered a pair of glasses with upgraded progressive lens which cost 70% less than the exact same brand and lenses offered at my eye doctor's office on Jan. 29,2019. I finally received the glasses on March 2,2019. The glasses are great, but the slow processing of the order was well below my expectation. If you are not in a hurry to receive your order and can wait 4+ weeks, it may be worth the price.

Mark helped me switch my eyeglass order, because I needed my eyeglasses in a hurry and let me tell you, he was awesome to work with, super helpful, quick, efficient, and nice! Unfortunately in today's world we live in, that is not often the case when you chat with a representative or customer support, so Mark was really a breath of fresh air and I really appreciate all his help and efforts! Thanks again! I will always ask for Mark now!

Order sent three times. They denied that my prescription was readable even though it was in printed form. They kept requesting I use their online doctor for their eye test. Then they finally sent a shipping confirmation and when I spent over an hour tracking the order I found it was sent across the country. Upon contacting the company, they acknowledged they had the wrong order and although they had charged me, they never shipped. Totally unorganized, multiple emails from several staff with conflicting information, and when I called and asked to speak to a manager, one would not even take my call. Find another company for your business, EZContacts is all but easy!

Although I was pleased with the online instructions regarding how to gather the exact information for a customer's prescription in addition to EZContacts selection of frames, the length of time it took to receive the eyeglasses soured the overall experience. Because this is the year 2018, the age of technology, nothing should take longer than 48-72 hours to arrive at your door once your credit card has been approved for a purchase. It too this company a little over a month to get eye wear to my front door. Unacceptable.

Ordered pair of Dior glasses on August 6,2020. Never received. On August 25,2020, attempted contact via chat. Standardized bot response that team would get back to me. Tracking information informed item was being processed at warehouse. Requested order cancel. Horrible Experience. Never received order. But, more important, never received follow-up from company.

Horrible customer service! Ordered contact lenses almost 3 weeks ago, got a shipping confirmation, but never received my contact lenses. Left an online inquiry re order status, never got a reply. Called them today, have been on hold for 58 min, then finally spoke with a representative who told me that I have to wait for another 2-3 weeks to get my contacts! Completely dissatisfied!

I chatted daryl directly from the site to find out when my glasses would be ready, and when i expressed frustration that they were taking so long he followed up and even gave me expedited shipping for free! He was a total pleasure and completely changed my mood

I placed an order for contact lenses. After a few weeks (longer than any other online lens company has ever taken) I received lens for wrong prescription of one eye. I have been fighting with them for over a month to have correct lenses sent. They keep giving me the run around. I'm now contacting my credit card company to hold payment.

I initially gave EZ a 5. I discovered etchings in the four corners of my standard progressive lens. Customer Service said there's nothing I can do because it's normal in standard progressives, which I've been wearing for 40 years. First time I've ever seen visible etchings of numbers. They said premium progressives don't have them. Wow! Wish I'd known before I ordered.

I waited one month for my glasses. I ordered the highest quality thin lens. I got cheap plastic that squeaks when worn with movement. I order glasses online twice a year and have great experiences and a healthy glasses stash but I will never order here again. Don't even try to call customer service the wait time is at least 30 mins!