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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 2nd among Contact Lenses sites.
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The best site to purchase my contacts at, with great customer service, prices, and deals. I love it
Paying out of pocket for necessary contacts to have good vision is costly. EZ Contacts is the only site I found with the lowest price and same quality contacts. They also retained my prescription information that made reordering easy even without creating an account. My budget and vision thank you!
Waiting for my prescription glasses for 4 months and at 66 couldnt drive or read.
There's nothing easy about ezcontacts! Worst and slow customer service I've ever experienced wig any company ever. Slow returns, slow response, sometimes very generic answers. Save your time. The lenses quality is awful!
Great shopping at EZ contact exchanges were hassle free. Would definitely buy here again
Speedy ordering and reordering of contacts! They will reach out to the provider if needed as well. Also fast delivery.
This is my main problem with the company. Every time I go to order contacts I have to reach out to customer service and beg for the same discount offered to attract new customer. It's counter to what the World Wide Web enables, which is quick ordering at the right price.
The price was great (even though out of network), they managed the insurance paperwork, and the free shipping is nice. But it took a month to get my order with no proactive status updates from EZContacts, so if you need them fast buy from another company.
Have not received ordered. Nor have I received communication.
I've been purchasing my contacts here for several yeaes now and they've always been exactly what I've wanted, shipped in a very timely manner and always at a great price!
Everything was so easy to use on the website. Fast shipping also
I was placed on forever hold every time I called.
I called 1-800 Contacts 2 times, and both times my call was answered immediately, my questions answered, and I placed my order with them
I ordered two boxes (6 lenses each) for my wife of the Acuvue Oasys. She had issues with the lenses from day one. Some of the lenses were actually defective. They were torn and unusable. The ones she could use, well, lasted only about a day. Ended up contacting Johnson and Johnson who determined the entire batch was defective and sent us two lab fresh replacement boxes with no argument. Won't buy from EZ Contacts again.
I've purchased from u guys many times... and I'm very satisfied with all my glasses... my prescription was on point every time... Thank u
EZ contacts had the prescribed brand that I was looking for so I don't have to worry about the fit or comfort of a different manufactured lens. Plus I have all the benefits of online shopping including competitive pricing and awesome customer support without compromising my vision.
This was my second time ordering and I will count using them.
Wish I just would have gotten plastic polarized glasses from a different website. These worthless things are marketed as being durable but VERY EASILY get little scratches that are painfully obviously wearing the glasses in sunlight
Hi there,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
I am in love with my glasses. I had concerns if the item was authentic if it would come in the original case and I'm happy to say I got exactly what I wanted. Authentic Glasses, it came with the proof of authenticity card, original glasses case, glass cleaning cloth and a little dust bag for the glasses. I'm in love with the product I bought because I definitely got my monies worth. Delivery was also on time and was a smooth process. I'm so happy!
I order from EZContacts every time I need eye drops. They are cheaper than other places, accept FSA/HSA and delivery if free and super fast.
I work in construction and sometimes you have to travel without notice. I ordered from the site and days later i had to go from Florida to North Carolina. When this happened i tried contacting for help with my order and offices were closed. Days later support answered but now with package in transit they told me they could help me change the address, only way was making a return. But how was i gonna make a return if i wasnt in the state?. I lost my package the airbnb owner doesn't answer. This could have been prevented.
Hi Manuel,
Thank you for your review. We’re sorry to hear about your experience and understand how frustrating this situation must have been. Once an order is in transit, carrier policies limit our ability to change the shipping address, which is why a return was the only available option at that stage. We regret that we weren’t able to assist sooner and that this led to a lost package.
We’d like to see if there’s anything we can do to help. Please reach out to our team, and we’ll do our best to explore any possible solutions.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We deeply apologize for the long wait and the frustration you've experienced. We understand how important your prescription glasses are, and it’s unacceptable that you’ve been left waiting for so long. We want to look into this and resolve the issue as quickly as possible. Please email us so we can investigate further and get this sorted for you.
We value your business and appreciate you for bringing this to our attention.