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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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These glasses are beautifully crafted—crystal clear, sturdy, and well-balanced. Customer service was responsive and ensured my concerns were met. Exceeded my expectations—highly recommend!"
Company who doesn't back their products is a company not worth supporting. Worst customer service I have ever experienced. Contacts should last longer than a week with the proper cleaning and care and quality of contacts are poor if at best. No exchange or refund given! DO NOT WASTE YOUR TIME AND MONEY!
Ordered scrip bit numbers were transferred from + to - and I didn't realize it until boxes were opened. The numbers were correct but the symbols got reversed. It was not how I ordered them.
Hi Ruth,
Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
For several years, I have consistently utilized EZContacts due to their competitive pricing, expedited delivery, and exceptional customer service. I highly recommend their services :)
My shipment came empty and they refused to do anything about it! $250 down the drain. Would NEVER order from them again. Customer service was useless!
Hi Jenifer,
Thank you for your review. We sincerely apologize for the inconvenience and frustration this has caused. We take this matter seriously and have already filed a lost package claim to investigate further. Thank you once again for your feedback, and please do not hesitate to reach out if you need any further assistance.
It's great to see that you offer glasses frames at significantly lower prices than most competitiors.
Happy with the product. Fast shipping. Great price. My sunglasses were very nice to try on and were very authentic, they are also very comfortable.
Shipping and product was great! I love Ez contacts they're my go to for prescription or a great pair of sunglasses for a good price!
The best site to purchase my contacts at, with great customer service, prices, and deals. I love it
Paying out of pocket for necessary contacts to have good vision is costly. EZ Contacts is the only site I found with the lowest price and same quality contacts. They also retained my prescription information that made reordering easy even without creating an account. My budget and vision thank you!
Waiting for my prescription glasses for 4 months and at 66 couldnt drive or read.
We deeply apologize for the long wait and the frustration you've experienced. We understand how important your prescription glasses are, and it’s unacceptable that you’ve been left waiting for so long. We want to look into this and resolve the issue as quickly as possible. Please email us so we can investigate further and get this sorted for you.
We value your business and appreciate you for bringing this to our attention.
There's nothing easy about ezcontacts! Worst and slow customer service I've ever experienced wig any company ever. Slow returns, slow response, sometimes very generic answers. Save your time. The lenses quality is awful!
Great shopping at EZ contact exchanges were hassle free. Would definitely buy here again
Speedy ordering and reordering of contacts! They will reach out to the provider if needed as well. Also fast delivery.
This is my main problem with the company. Every time I go to order contacts I have to reach out to customer service and beg for the same discount offered to attract new customer. It's counter to what the World Wide Web enables, which is quick ordering at the right price.
The price was great (even though out of network), they managed the insurance paperwork, and the free shipping is nice. But it took a month to get my order with no proactive status updates from EZContacts, so if you need them fast buy from another company.
Have not received ordered. Nor have I received communication.
I've been purchasing my contacts here for several yeaes now and they've always been exactly what I've wanted, shipped in a very timely manner and always at a great price!
Everything was so easy to use on the website. Fast shipping also
I was placed on forever hold every time I called.
I called 1-800 Contacts 2 times, and both times my call was answered immediately, my questions answered, and I placed my order with them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica,
Thank you for sharing your feedback. We apologize for the experience you’ve had with our product and customer service. We take quality concerns seriously, and after reviewing your case, we sent a free replacement box as a courtesy. We truly want to ensure that our customers are satisfied with their purchases.
We’re sorry to hear the contacts didn’t meet your expectations, and we understand your frustration. If you have any further issues or concerns, please don’t hesitate to reach out to us, and we’ll be happy to assist. Your feedback is important to us as we work to improve our products and services.