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EZContacts Reviews Summary
EZContacts has a rating of 3.7 stars from 6,658 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Very easy to use site. Fast shipping. Great pricing. No issues with contacts.
Quickly found exactly what I was looking for and was very happy with how fast I received my glasses.
Accidentally ordered incorrect Contact Lenses that didn't match my prescription, and your CS team caught the mistake and told via email that the order would be held until I responded. I responded in turn, thankfully, and assumed the issue was resolved.
The incorrect lenses were still shipped, and the order was never held. This should never have happened as they did not match a valid prescription. I paid for the return label to ship them back and never heard back whatsoever from the person/team that originally contacted me.
QUALITY IS AMAZING!
PRESCRIPTION, ON POINT!
EYE JEWLERY GORGEOUS!
CUSTOMER SERVICE OUTSTANDING!
PRICE IS AWSOME!
THANK YOU SO VERY MUCH!
MOLLY :)
The shipping of the contacts were rather fast however I have not tried them on you because I still had the packs that I bought when I went to the eye doctor so I can't tell you how to contacts are ye
Compre varias gafas, una no llegó y aparece como enviada, dos no tenían en stock sin embargo me cobraron y luego tuve que esperar la devolución, otras supuestamente eran Balenciaga y cuando llegaron aparecen sin certificado de calidad con un estuche lleno de polvo y a mi parecer no son originales una mala imitación,... etc etc no sigo escribiendo porque no me interesa nunca volveré a comprar alli.
Lamentamos mucho lo sucedido y agradecemos que nos lo hayas hecho saber. Nos gustaría revisar tu caso más a fondo para poder ayudarte. Por favor, escríbenos por correo electrónico a help@ezcontacts. Com para que podamos investigarlo y darte una solución.
Gracias por tu paciencia. Esperamos poder resolver esto contigo pronto.
Im satisfied in the easiness of the process from ordering to getting my insurance refund. But i was a bit disappointed in the glasses. I ordered edge polishing and it looks like the machine was skipping or missing spots along the edge as well as the lenses and frames were covered in glass dust i assume.
Hi Jordon,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts. Com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
These glasses are beautifully crafted—crystal clear, sturdy, and well-balanced. Customer service was responsive and ensured my concerns were met. Exceeded my expectations—highly recommend!"
Company who doesn't back their products is a company not worth supporting. Worst customer service I have ever experienced. Contacts should last longer than a week with the proper cleaning and care and quality of contacts are poor if at best. No exchange or refund given! DO NOT WASTE YOUR TIME AND MONEY!
Hi Jessica,
Thank you for sharing your feedback. We apologize for the experience you’ve had with our product and customer service. We take quality concerns seriously, and after reviewing your case, we sent a free replacement box as a courtesy. We truly want to ensure that our customers are satisfied with their purchases.
We’re sorry to hear the contacts didn’t meet your expectations, and we understand your frustration. If you have any further issues or concerns, please don’t hesitate to reach out to us, and we’ll be happy to assist. Your feedback is important to us as we work to improve our products and services.
Ordered scrip bit numbers were transferred from + to - and I didn't realize it until boxes were opened. The numbers were correct but the symbols got reversed. It was not how I ordered them.
Hi Ruth,
Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future.
In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you.
If you have any further suggestions or concerns, please don't hesitate to reach out.
Thank you for your understanding, and we hope you have a wonderful day.
For several years, I have consistently utilized EZContacts due to their competitive pricing, expedited delivery, and exceptional customer service. I highly recommend their services :)
My shipment came empty and they refused to do anything about it! $250 down the drain. Would NEVER order from them again. Customer service was useless!
Hi Jenifer,
Thank you for your review. We sincerely apologize for the inconvenience and frustration this has caused. We take this matter seriously and have already filed a lost package claim to investigate further. Thank you once again for your feedback, and please do not hesitate to reach out if you need any further assistance.
It's great to see that you offer glasses frames at significantly lower prices than most competitiors.
Happy with the product. Fast shipping. Great price. My sunglasses were very nice to try on and were very authentic, they are also very comfortable.
Shipping and product was great! I love Ez contacts they're my go to for prescription or a great pair of sunglasses for a good price!
The best site to purchase my contacts at, with great customer service, prices, and deals. I love it
Paying out of pocket for necessary contacts to have good vision is costly. EZ Contacts is the only site I found with the lowest price and same quality contacts. They also retained my prescription information that made reordering easy even without creating an account. My budget and vision thank you!
Waiting for my prescription glasses for 4 months and at 66 couldnt drive or read.
We deeply apologize for the long wait and the frustration you've experienced. We understand how important your prescription glasses are, and it’s unacceptable that you’ve been left waiting for so long. We want to look into this and resolve the issue as quickly as possible. Please email us so we can investigate further and get this sorted for you.
We value your business and appreciate you for bringing this to our attention.
There's nothing easy about ezcontacts! Worst and slow customer service I've ever experienced wig any company ever. Slow returns, slow response, sometimes very generic answers. Save your time. The lenses quality is awful!
Great shopping at EZ contact exchanges were hassle free. Would definitely buy here again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark,
Thank you for your review. We’re sorry to hear about the mix-up with your contact lens order. Our team should have held the order per your response, and it’s disappointing that this step was missed. We also apologize for the lack of follow-up; it’s not the experience we aim to deliver.
Although you initially covered the return shipping, we’ve gone ahead and refunded the return fee as a courtesy. We truly appreciate you taking the time to return the lenses and notify us about the issue.
We’re reviewing what went wrong internally so we can prevent this from happening again. If you need any further assistance, please don’t hesitate to reach out.