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EZContacts has a rating of 3.5 stars from 6,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great experience, and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
These days shopping for the best price is "ultimate". Quality...you just have to trust. So far...I have been satisfied. Cost has risen enormously. Hidden fees? This is a popular one for ALL of the contact lens companies... Availability? I have not run into issues here. Shipping time has been reliable, I'm good here.
I ordered a pair of sunglasses on 6/20 and I'm still waiting for it. They told me a week after I ordered it that the shipment would be delayed 2-3 weeks. It's now been over 10 weeks since I placed the order and they won't even respond to my emails asking for an update.
It took two weeks to receive my contacts, contrary to my previous experiences. The shipping tracking said it left NJ, came all the way to OH, was returned to NJ, and then came back. I will order again in case this was a fluke, but if this experience is repeated, I will look for another option.
I tried contacting customer service multiple times and no one ever answered. I was given the option for a callback and no one ever called back. Given the circumstances of my order, this was very concerning. In the tracking info, there was a link to contact the shipping company about any issues. I tried multiple times but received no response.
I've ordered from them previously and had a great experience. This one was not.
The completely wrong contact lense prescription was sent for my right eye and they still haven't resolved. I can't see! They didn't pay any attention to my uploaded prescription - very concerning and hundreds of dollars lost.
No one helped… I was told someone would call the next day and no one did.
I won’t again
Hi Brandy,
Thank you for your review. We apologize for the frustration and inconvenience you've experienced with your contact lens order. We understand how important it is to receive the correct prescription.
One of our supervisors returned your call as requested but was unable to reach you. We subsequently resolved the issue via email and made sure to address the prescription error promptly.
If you have any further questions or need additional assistance, please don’t hesitate to contact us directly at help@ezcontacts.com. We appreciate your patience and are here to help ensure this situation is fully resolved.
I loved the product, when you make the purchase it takes a week to send the tracking guide, I had to write making the request, finally the product arrived in good condition.
The first time I ordered, it took FOREVer to get them Even thought I uploaded my doctor prescription on line, they still said they had to contact the doctor That would not have been ok had I not paid for fastest delivery They never reimbursed me for the delivery being a month.
For the second time in a row, I've received the wrong color glasses.
They keep sending the style I pay for, but in the wrong color. Two times in a row! Both with Prada shades…
Hi Matt,
Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us and receiving the wrong color frame. We take all customer feedback seriously and we would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. So we can gather more details and address your concerns directly.
We value your business and appreciate you for bringing this to our attention.
I upgraded to premium polycarbonate Rx lenses when I ordered because there was no choice available in the pull-down menu for coatings…I did get UV and anti-glare but I found out later no scratch resistant coating. I called next business day and was told I could not change my order to add scratch resistant coating. So I payed a premium for less than what is standard coatings pretty much every where else in the world.
Hello Randy,
We appreciate your valuable feedback! We're sorry if there wasn't enough clarity on our website regarding scratch-resistant coatings.
Most standard custom plastic lenses, like the ones you ordered, do not come with a scratch-resistant coating. The two options we have that do come with scratch-resistance are the Super Thin 1.67 Hi Index and the Ultra Thin 1.74 Hi Index lens materials.
If you need further assistance, feel free to contact us at help@ezcontacts.com.
Tried several times to get ezcontacts to help me with doing an insurance claim. They don't answer emails at all!
Hi Marggie,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you faced with the insurance claim process.
We reviewed our records and found that we responded to your three emails promptly, providing assistance each time. We were also able to locate your vision insurance benefits successfully. It seems that there may have been some issues with email delivery on your end.
Could you please check your spam or junk email folder to see if our responses were filtered there? If you still have trouble finding our communications or need further assistance, please reach out to us directly at 1-800-217-2020 and we’ll be happy to help resolve this matter.
Thank you for your patience, and we look forward to assisting you further.
I ordered sunglasses on July 1st and chose expedited shipping for an extra $30. It is now July 24th and have not received them and have heard NOTHING from this company. I've sent 4 messages (no response) and have called about 10 times but no one answers the phone. I need to cancel these and there is no option to do so from the website. ABSOLUTELY UNACCEPTABLE. THE WORST CUSTOMER SERVICE (LACK OF SERVICE) I'VE EVER EXPERIENCED. BEWARE!
Tip for consumers:
WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.
Products used:
NEVER RECIEVED
Hello,
We appreciate your recent review and would like to extend our sincere apologies for the delay in fulfilling your order. We understand the frustration that comes with expecting a timely delivery after making a purchase. Providing exceptional service to our customers is of the utmost importance to us, and we are actively working on enhancing our internal processes to ensure more efficient order fulfillment. Additionally, we are in the process of updating our website to provide more accurate shipping time estimates. Rest assured, we are prioritizing your order and taking all possible measures to expedite its delivery. We truly value your patience and support as we work towards resolving this delay. Should you require any further assistance, please do not hesitate to contact us via email at help@ezcontacts.com. Thank you for your continued support, and we look forward to the opportunity to serve you better in the future.
Bought some Versace frames and entered subscription info. Glasses were sent back with wrong subscription and I couldn't use them.
Hi Trina,
Thank you for letting us know about the issue with your Versace frames. We’re sorry to hear that there was a mix-up with the prescription information, and we understand how frustrating that must be.
We’d like to look into this further to resolve the issue for you. Please reach us directly at help@ezcontacts.com. We’re here to help and want to make sure you’re satisfied with your purchase.
I've ordered one pair before, it was a hassle. It was during Passover, so I didn't get what was supposed to be 2-3 days shipping into a month. This past time, I ordered a pair, I paid for EXPEDITED SHIPPING, I think it was 1-2 days. They didn't show up, so I called. The representative on the phone said 'Oh, well we don't have those frames anymore and they're discontinued so we won't be getting more.' Ok, that's fine. I asked the rep, 'Were you all going to tell me unless I called and asked?' You own representative, said 'I hate to say it, but probably no.' That's a $#*!ing $#*!ty way to run a business. Based on these two experiences, I wouldn't recommend anyone do business with you all until you figure simple things like inventory out.
Hey Josh,
Thanks a lot for sharing your feedback. We're really sorry to hear about the delay you experienced and we apologize for the communication issues and any inconvenience this may have caused.
Your business means a lot to us, and we want you to know that we're constantly working on updating our website to provide more accurate shipping information.
Our records show that your order was shipped and delivered on May 4th. If there's anything else we can do for you, please don't hesitate to email us at help@ezcontacts.com.
Thanks for being our valued customer, and we hope you have an amazing day!
Paid for prescription glasses. Glasses arrived wtih script info, but glasses themselves are just the original sunglasses. Still waiting for return shipment authorization. They claimed it was emailed, but it has not been emailed to me. And this was 3+ weeks after waiting for them, being told initially that the script could not be done but then stating they could be done, and were shipped. But was shipped was non-script glasses. Can't call and speak to anyone either. I've also tried the return process online but the order number 'is not found'.
* EZContacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi David,
Thank you for contacting us about a problem with your order. We sincerely apologize for the inconvenience you're experiencing.
Unfortunately, to access your order details and assist you efficiently, we'll need some additional information. Would you mind updating your review with your order number and the email address associated with your order?
Once we have this information, we can quickly investigate the issue and work towards a swift resolution.
We look forward to hearing from you shortly.
Great prices, fast shipping. Seamless experience overall.
Value! And great reviews
My glass frames arrived damaged and they need to be returned. This part of the experience is just beginning.
Hi there,
Thank you for your review. We are so sorry to hear that you received a defective pair of glasses from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you.
We would be happy to take these back for either a refund or exchange, as you would prefer, and we will cover the return shipping as well. Please email us at help@ezcontacts.com so we can assist you in doing so.
We apologize again for the inconvenience this has caused you and look forward to hearing from you shortly.
Ordering and receiving my contacts with EZContacts is so easy! The online process is streamlined and I received them in a few days!
Very helpful agent knew their product well. Prices were good and received right away.
Got a great price. Glasses arrived quickly and as described.
EZ Contacts made my first time ordering contacts online a great one! Pricing was affordable, the website was easy to use, and the delivery was timely. I have already told my family about my experience as most of them wear contacts as well!
I purchased contacts at least 3 different times and each time my contacts were different In shape and did not fit properly on my eye so they kept popping off. I thought I had my contacts inverted, so I took them out and put them on the other way. It was still the same problem. Eventually it scratched my cornea, and I can't wear contacts now for a long time. I took them all to my doctor's office.for review and inspection And found out that three out of five pairs were not shaped properly and were shaped in such a odd shape that most eyes could never handle to wear. By them being such a odd shape they would not fit on my eye and kept poping off, eventually it scratched my cornea and currently I cannot wear any contacts.
Products used:
Bio true
Hi Monica,
Thank you for reaching out to us and providing feedback. We are incredibly sorry to hear about your experience with our contact lenses. We understand your dissatisfaction and want to assure you that we take this matter very seriously.
To investigate this issue further and offer you a proper resolution, please email us at help@ezcontacts.com so we can address this issue promptly and ensure a satisfactory outcome.
We look forward to hearing from you shortly.
It was easy to order. They checked my order against my prescription and notified me of a difference which stopped me from ordering the wrong lenses. I corrected my order and all went smoothly. Arrived as expected and the lenses were exactly what I ordered. No complaints.
I bought a frame. Fast delivery. Well packed. Good communication.
Super easy, second time ordering and shipping and delivery was incredibly fast.
I ordered my new sunglasses at a great price and received them quickly.
This was my first time but won't be my last. Excellent service.
The whole process was very easy. I'm a very satisfied customer.
I like the glasses but they do not fit. They are way too wide. Do these need returned? Can a local place adjust them? Please advise
Hi Angela,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced with your glasses. We value your satisfaction and are committed to resolving this matter promptly.
To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue.
We look forward to hearing from you shortly!
Gain trust and grow your business with customer reviews.
Hi there,
Thank you for sharing your feedback. We sincerely apologize for the experience you had with your recent order. We understand how frustrating delays and lack of communication can be, and we're sorry that we didn't meet your expectations this time.
We would love the opportunity to look into this further and resolve any issues. Please email us directly at help@ezcontacts.com with your order details so we can investigate the shipping issue and also ensure that your concerns about customer service are addressed promptly.
Your satisfaction is important to us, and we hope to restore your confidence in our service. Thank you for giving us the chance to make things right!