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EZContacts has a rating of 3.5 stars from 6,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great experience, and live chat. EZContacts ranks 2nd among Contact Lenses sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
These days shopping for the best price is "ultimate". Quality...you just have to trust. So far...I have been satisfied. Cost has risen enormously. Hidden fees? This is a popular one for ALL of the contact lens companies... Availability? I have not run into issues here. Shipping time has been reliable, I'm good here.
I ordered a pair of sunglasses on 6/20 and I'm still waiting for it. They told me a week after I ordered it that the shipment would be delayed 2-3 weeks. It's now been over 10 weeks since I placed the order and they won't even respond to my emails asking for an update.
EZ Contacts helped me a return and was kind, attentive and super helpful. I will absolutely be shopping with them again, especially when I need my new sunglasses. Thank you!
Excellent Product and Service. Quick delivery and safe,
Thank you
Great selection, great prices, great customer service and super fast delivery. What else can you ask for?
There is no way to get any discount unless you have a coupon. I had a credit of $4.99, but have to jump through hoops to claim it.
A little delay on my oder because they were out of stock but worth the wait. Definitely shop with them again.
Be at ease these sunglasses are great, but most importantly they are authentic! Will be buying again!
Everything went well in the ordering process and they were delivered a day early.
I took glasses to have prescription lenses put in only to be told that the frame is crooked and not properly flushed once you sit them on counter. They will not sit properly on my face. The arms are not lined up as they should be. They were given back to me and told they couldn't work with them.
Tip for consumers:
I want my money back.
Products used:
glasses
My contacts came in a timely manner right to my mailbox
Very fast shipping. Contacts were very reasonably priced. Very satisfied with the quality of my contact lens. I have ordered twice and will reorder again when I need more contacts.
I purchased my contacts on April 22. When I placed my order they didn't tell me it wouldn't be processed for ten days. When I didn't receive my order after a couple weeks, I looked it up to track it. I read on their website that they were closed for a holiday. When I placed my order there was no mention of it. I was traveling and having my order delivered out of state and didn't have enough contacts with me to cover my travels. I finally received my order after waiting 3 weeks! Terrible customer service!
Hi Debbie,
Thank you for your review. We sincerely apologize for the frustration and inconvenience caused by the delay with your contact lens order placed on April 22nd.
We understand that not being informed about a 10-day processing time and missing a holiday closure notice on our website led to a significant delay in receiving your lenses, especially during your travels. This fell short of the excellent customer service we strive to provide.
We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers.
For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Always high quality. Fast delivery! Very satisfied with the price and service!
This is my first order with EZcontacts they did a great job.
Great service. On time delivery. Happy with the service.
Everything worked great. Easy to order, easy upload of the Rx, a nd quick delivery. All at a very reasonable price. Thank you.
Easy to order and put in your own prescription the pupil measuring tool helpful received on timely manner 2 days before expected
It's more affordable than 1800 contacts, but taking 2 and a half weeks to receive my order is a bit much.
Hello,
Thank you for getting in touch and sharing your feedback. We are sorry to hear about the delay in your order.
According to the DHL tracking information, your order was delivered on March 7th. We appreciate your patience and understanding as we worked to resolve this delay for you.
If there's anything else we can do to assist you further, please don't hesitate to email us at help@ezcontacts.com. Thank you for choosing to do business with us, and we hope you have a fantastic day ahead!
Great contacts great price fast shipping gets to you fast
Ordered on line! Got exactly what was needed! Communication was easy and delivery was fast!
I love shopping at EZContacts because they carry good frame options for my small face. This is my second purchase from them.
Contacts always arrive on time. I rely on EZ Contacts.
How it possible that this company has such a high rating? Possible fake reviews by the company? Look at the better business bureau reviews. Run from this company. I purchased frames. They charged me. Never mailed anything. When I contacted them, they said it was on back order. After contacting them a second time, they said sorry it has been beyond 90 days. So no refund, but here is 30% off lense add ons. So you want me to buy something else after you failed to deliver the product? WOW! Don't just take my word, look at the better business review site on the number of complaints. Horrible company.
Products used:
I got nothing
Hi Dominic,
Thank you for reaching out and providing feedback. According to our records, your order was shipped and successfully delivered on July 28th as per the tracking information that was emailed to you. We apologize if there was any confusion or delay in receiving the package.
Unfortunately, you contacted us about the missing order on April 14th, which is well beyond our 90-day claim window for lost packages.
While we're unable to offer a refund due to the timeframe, we can certainly understand your disappointment. As a gesture of goodwill, we previously offered a 30% discount on lens add-ons.
We value your feedback and take all customer concerns seriously. We are constantly working to improve our communication and service. We encourage you to reach out to us directly at help@ezcontacts.om if you require further assistance.
Great customer service, easy to order contacts and they get delievered very fast! Won't use any other place to get my contacts!
Hands help all the way through purchase & delivery.
Gain trust and grow your business with customer reviews.
Hi there,
Thanks for reaching out about your recent experience. We're sorry to hear you encountered some issues with your order. We take your satisfaction seriously, and we'd love to assist you. To get things resolved as quickly as possible, please reach out to us at help@ezcontacts.com.
We look forward to hearing from you shortly!