EZContacts

Item still hasn't arrived. The information from DHL shows the item being dropped off at a local post office 5 days ago, but no tracking information is available? Why use multiple shipping companies to deliver a pair of glasses? Why would the company ask me to rate their product that is currently 4 days late and still hasn't shown up? To take it one step further, I am military and currently deployed ensuring I won't get the glasses for 30 more days because they were not delivered on time.

I knew what glasses I wanted and EZ contacts had the best price. Ordering was easy, they arrived on time and with extra lenses even! My order also included a cleaning/glasses care kit. Definitely would order from them again and highly recommend!

I ordered contacts and 10 days later they still haven't shipped and no one at the company has gotten back to me after I've inquired several times. I'll be cancelling the order, (if I can ever get a hold of someone) and ordering from 1-800-Contacts like I've done in the past. No problems with them.

I am happy with the glasses I purchased and the price was comparable to similar online retail shops. However, the wait time is very long and no information is provided by the company. After a month of waiting, I sent an e-mail inquiry and received no response. I then called (this is where I should have started) was after a long time on hold was told that the frames were being ordered in and would be a few more days. This turned into another two weeks. So, my experiences were I got decent glasses for less than if I went to a brick and mortar retail shops but it took 6 - 7 weeks. From other reviews, this seems to be common.

I wish I had looked harder for real reviews before using this co. The ones on their website seemed fine. Thus my 4th time ordering from them and it will be the last. Please don't waste your money or time with them.

Sure wish I would have done my research! Basically any of the reviews you see that indicate the order was placed, EZContacts took payment but the consumer hasn't received what they ordered would be the same nightmare I'm living. I received a couple of different explanations within one exchange with the same person... apparently she didn't go back and read what she had just said in her online chat-of which I saved a transcript of. In short-avoid this painstaking experience. This company falls into the pile of those that really don't give a...

I ordered $95 prescription glasses 2 weeks ago, have my order tracking always updated and check it every day, but it has not changed from processing order once. It said it would take 5-7 business days. I've tried contacting customer service through emailing and they have not responded, at all. Still holding out hope, but after reading some other reviews not much left.

I ordered contacts, they took my money, and I assumed everything was going fine. Then a week went by, then another, then another - no word. I emailed and asked for an update, they said they would be getting them soon.

This company will take your money even though they don't have access to the product you are ordering, AND will not give you any idea as to when they might have the product for which they took your money.

In the end I have a beautiful pair of eyeglasses and can see perfectly with them. This followed upon having ordered one frame and waiting for several weeks without any progress reports when I had really hoped to have new glasses to see well on my upcoming vacation. When I finally called, I found that the frame had been discontinued. Irritating. Seems the website stock list was not up to date, coupled with lagging response to customers. That needs to be fixed. Finally, I took another chance and I chose another frame and within the quoted time got some really nice prescription glasses (once I returned from Europe... they were in my mailbox). Other than the stress and agony of waiting, I am happy.

I have had two instances where the lens pop out of the frame. It was a real hassle to return them and get different frames. Not sure after being a long term customer I will be back. There are way too many options out there these days!

I purchase 2 par of sunglasses on 2 separate times and they never give me update of the status of my order. All they says was check next week... very unprofessional. They don't have their items in stock but let us purchase it without giving any updates. BTW on website It doesn't show up as out of stock. Very disappointing. Galvin was the representative who says to me to check back in a week for my order...

Everything was great, from the customer service agent who helped me file a claim with my insurance, to using my gas card to pay for them. Everything was made easy. My only issue was how long my classes took to get here. Apparently they were back ordered but there was nothing indicated of that before I made my purchase. It's only after two weeks I called and was told they'd be processed in another week. Other than that I love them. Came with a cloth and case as well. No other issues. Will definitely use again the in future.

Price was the best I could find anywhere, easy to input prescription and was done correctly and the item was just as pictured. The only thing that bothered me was their turnaround time was nowhere near what I was told when ordering and after some research, I see many people have had this issue. I didn't know when or if my glasses were ever coming to me. Nobody contacted me to inform me of any delays as their website states is protocol. So, that was frustrating and I feel like this should be a priority of things to improve upon.

That being said, I'd give them another try considering the value.

Prices are attractive, but service and fulfillment is incompetent. Two weeks after I placed my order, tracking still showed as in process. I hit up the service center who said order was placed with their supplier. Really? An hour later my order shows as completed. Click the shipper link, shows that a shipping label had been requested. THAT'S IT. Several days later still nothing. I asked them to go ahead and cancel the order, but too late, it finally shipped. Probably can return, but after three weeks, not sure it's worth it.

Clueless organization. Avoid.

Somewhat pricey compared to all other online stores for glasses but good prices on name brand frames. Order took a few weeks to arrive so was a little long, but seems quality so far. Would give a 3.5 out of 5, since I cant rate that I rounded up, felt a 3 was too harsh, don't quite earn a 4 star though.

I ordered 4 boxes of contacts they state delivery 3 to 7 business day no way. I emailed customer service last week to check on the order and got an email that they were closed for 9/11, the problem is I emailed them on 9/14. They shipped today after me calling and getting upset. They say they will be here in another 7 days. Not good enough. I have ordered from this site 4 or 5 times and this time has been the worst. Never again save yourself the trouble.

Not bad I love my frames just wished they at least emailed you when three frames are taking 3 weeks longer then expected. Not sure if I'll be using this company again!

Frames were a little loose but they give u a mini eye glass kit!

I'm an avid online shopper and i must say this site exceeded all my expectations, customer service was extremely courteous and responsive, i was walked through the entire ordering process, and their amazing prices and quick shipping made my shopping experience a breeze, will definitely buy from them again and refer to anyone i know. Thank you Ezcontacts.

Excellent service. Great communication when a certain model was unavailable. Actually puts kids prescription sunglasses (Ray Bans no less) in reach. Thank you for reasonable pricing and great service.

Ordered contacts and didn't realize I just had a few left. I contacted chat service to see if they can expedite my order. The agent Kylie Grams was very helpful in expediting my order and having my prescription verified immediately. Will do business again. Thank you.

My glasses took three weeks to get here. I called to cancel and still they shipped them. My glasses.com order came in just a few days! Refund is also taking forever. I buy new glasses every year, never again from ezcontacts

If you enjoy dealing with useless and clueless customer service and waiting 15+ business days for an order to ship when it was guaranteed to be shipped in 7 or less and therefore not being able to see for 2 weeks, then definitely feel free to waste your time and money using this pathetic excuse for a company!

Trying to initiate order return on frames. I've emailed (per the website) several times and have received no instructions on how to start the return process. I called and each time spent over an hour on hold ("You are #60 in the queue" REALLY?) Only to have them hang up on me each time I got close to being next in line. I even tried a live chat, waiting 30 minutes to get connected only to have them indicate that no associate was available to help me, but I could email my chat session question. HA! This is the worst. I will NOT eat this cost. If I have to send it back certified and then fight alongside my credit card company to not pay them I will. But I hope they will process this return soon so it doesn't go beyond the 30 day period. Come on EZCONTACTS.COM!