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EZContacts has a rating of 3.7 stars from 6,630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 3rd among Contact Lenses sites.
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Probably on purpose to suck the customer in. Products and service were good.
Ordered online and got the order quickly. Very reasonable prices.
Bad site overall. States frames are in stock, and they are not. You order them and they dont notify you of any delays (like them being out of stock). Then proceed on a call to tell you the are out of stock and are waiting to be refilled. Cool. About 3-5 weeks out. Oh thats nice, my glasses are medically necassiary for me to see, if i would have known i would be without glasses for this long i would have gone elsewhere. But like the site said they were instock right?!? Place is a joke, its now week7 and my order still says processing. EZCONTACTS do better your a joke of a company if you can not serve your customers like you say you do.
First time ordering with this company it will be the last first had two right eyes that were crinkled up and defective they replaced them and now we have two left eyes that are defective when we opened up the new box and they are crinkled and effective and they won't replace them I will never order from this company again they suck
The service was excellent, and the price was great. It was my first purchase and based on my experience it won't be the last.
EZ Contacts had the best price after shopping around. They also had all the color/style options including what I was looking for. After placing the order they arrived lightning fast, I think I received them no more than 48 hours later. I am completely satisfied with this purchase.
I ordered multifocal contact lenses from this company. They sent me contact lenses with defects and they never accept to refund my money. This company probably is not in USA. They steal people money and they have ridiculous and horrible customer services. They mocked me. Do not buy from them!
Ordered glasses for my daughter in March. She received them weeks later and the prescription was wrong. They added a 0 to one of the numbers and she ended up with a coke bottle lens on one side. Lab didn't think to double check for error considering that might be a little unusual. We paid for expedited shipping and filled out a return slip with a new shipping address. Well, they sent to the wrong address. Now going on 3 months and no glasses and no offers other than, "Sorry, we hope to get it right eventually".Meanwhile, my daughter has duct tape holding her glasses together. One star for the nice customer service rep that was emailing me with tracking numbers as the glasses were traveling hopelessly around the Midwest.
This is my second EZcontacts order for prescription eyeglasses. This order was for a new Ralph Laurel Polo frames with my latest clear-lens distance prescription that corrects astigmatism. I received my order about 22-23 days after I placed it.The new glasses are excellent, the text on the TV (15 feet away) is perfectly readable once more. On my back deck, I was just watching the hummingbirds and they are strikingly beautiful as are all of our flowers. The sharp Polo PH2117 black matte frames both look great and feel great. The matte finish feels a little like silicone injection molding - very comfortable. I might buy another distance pair with either sunglasses tint or photochromic distance lens for outdoor use. PRICE: the price I paid was a bit high IMO as collusion in the worldwide eyeglasses industry is well known. But, I did get a very nice product for my money.
I love using EZContacts, the site is easy, the service is excellent, contacts are affordable, and they arrive really quick!
I received my contacts and the first one I put in my right eye didn't feel right and I pulled it out and it had a small tear in it. First contact I ever had that was torn. Other than that they feel great. Guess I'll have to wear the right one a little longer to even then back out.
Maui Jim ALENUIHAHA Wonderful sunglasses stylish,HD polarized clear vision, great protection for the retina's glad I ordered them;
Very nice look thanks to those at EZContacts.
I bought my new Prada sunglasses from EZCONTACTS and they are the best sunglasses that I've ever had in my life. They fit perfect and look amazing. They're the sunglasses that I'll buy and have for the rest of my life!
Took very long to get the glasses just for the glasses to come out lopsided, the legs of the glasses are not straight and the plastic wire is sticking out of the glasses stabbing my finger when I clean them.
The service was excellent! I was able to place my order very easily. The price was affordable and I even found a coupon code that made it even better. I received my order within 5 days of ordering. I will be ordering from here again.
Reasonable prices, fast delivery, and accurate descriptions.
The only problem was that the website promised shipping within 5-7 days of order And it actually took 2 weeks. Other than that, I am very satisfied with my purchase.
Sometimes my contacts are a funky shape. It is closed over and not curved making it very uncomfortable to wear.
This is the second time I've ordered from EZContacts and will continue to order from them! The customer service is good, the price is great, and my contacts always come so quickly!
Very satisfied with the product and overall experience. I spent a few weeks looking for the best price both online and in-store and I finally found EZContacts. Packaging was intact and I am very happy with my sunglasses.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support
Hi Hazel!
We are so glad to hear that you are satisfied with your purchase! We strive to provide our customers with the best possible shopping experience, and we are happy to know that we were able to meet your expectations.
We understand that shopping for sunglasses can be a daunting task, and we appreciate you taking the time to choose EZContacts. We are confident that you will enjoy your new sunglasses for many years to come.
Thank you for your business!