EZContacts

I placed my order on Feb 4. My contacts apparently haven't even gotten to EZConacts, let alone have shipped to me, and I didn't know this was an issue. I had to reach out to understand what the f*** was happening. I even paid extra for faster shipping. I've been stuck wearing glasses with an old prescription for weeks. IT'S A JOKE.

PS - Yes, my prescription has been verified. I ordered the exact same contacts with a brand new prescription that they verified in September 2022.

3 weeks no contacts. No messages about shipping delays. Sent 3 emails, opened 2 chats and requested a refund. Only one response 3 days later telling me that they should ship in 3 to 5 more business days for free. That was 4 days ago. Never will I do business with Ezcontacts again.

My experience with EZContacts started off normally, easy website to navigate and loads of selections for glasses. However there was a back order for my frames and seems like it kept getting pushed back and back. I used to support chat function on the site to speak with Mark who was very understanding and even gave me a discount. I was in contact with Mark multiple times as my frames kept getting delayed, he was always helpful and spoke honestly about what was causing the issues. His service made a negative experience a better once. I do admit Ezcontacts needs to work on their ordering and shipping strategies, in all I waited about two months for my glasses but the service did really help that experience.

Originally I was a bit upset because based on the information online I was expecting my glasses to arrive in 2 weeks. I reached out to your customer service chat and the agent I spoke with was really exceptional. He looked into when I could expect my glasses and once knowing I was not happy about the 1 month time frame as opposed to 2 weeks he had them rush delivered and they arrived very quickly. I did not need or expect any exception to the rule just wanted to mention that I was unhappy with what appeared to be misleading information however he went above and beyond. Unfortunately I do not have the transcript any longer to verify his name but thank you. I also am very happy with my new glasses.

I emailed customer service with some questions about the frames I was ordering. I was told, in writing, that my frames would come in a case and arrive promptly. Instead, they arrived unwrapped and without a case, and we're warped during shipment. This is the worst eyeglasses experience I've ever had, and I've ordered this brand of frames on several occasions. EZContacts is the first site to be such a disaster. I'd never purchase from them again.

I ordered custom prescription sunglasses and I was sent damaged frames that appeared to be refurbished. I sent them back and received a replacement frame with scratched lenses. It took my 9 follow up emails and several phone calls to request a credit on the scratched lens just to end the ordeal. This is still pending. Customer Service horrible and hold times are several hours to speak to anyone and emails go unanswered. Its not worth it!

I ordered a pair of sun glasses with 3-day shipping for them to be there on time before a vacation... little did I know that 3 day shipping apparently also include processing time at their convenience... so 3-day shipping = 3 days + X days... so glad I paid extra for that!

When asked about whether they could speed up the process, the suggested that I myself contacted FedEx... well thanks for nothing then...

Just hoping the quality will be better than the process so far when I receive them... so far NOT impressed with these guys

The glasses came after about 4 weeks. I sent 2 emails to customer service requesting an updated shipping timeframe to which I received no response. I ended up using the embedded chat function on their website to get a response and I do have to say that they reimbursed my shipping for the informational blunder.

The glasses themselves are nice but if I order another pair I will upgrade to better lenses. I think I ordered the 80 dollar upgraded ones and they are on the cheap side. Super light and the prescription seems just a tad off, not that it will affect my vision, just that my eyes have had to adjust.

All in all I saved about 400 dollars by NOT going through LensCrafters so I am happy. Just make sure to spend a little extra on the lenses.

On the website it says availability for my frames are 2-3 days but its been 5 days and paid for 1 day shipping so i emailed them when they'll ship out. I have sent multiple emails but all i get back is a lie and multiple of the guy saying the same thing. Why are you going to say they'll ship out later that day then i get an email later saying they're waiting to receive them? My lenses are ready just waiting on frames. If i knew it was going to take this long with bad service i wouldn't have even ordered from here.