• EZContacts

2021 CUSTOMER CHOICE AWARD

EZContacts

Overview

EZContacts has a rating of 3.5 stars from 6,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great experience, and live chat. EZContacts ranks 2nd among Contact Lenses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 71.9%
Positive
100
Neutral
2
Negative
37
162
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How would you rate EZContacts?
Top Positive Review

“Cost”

Deborah S.
9/11/24

These days shopping for the best price is "ultimate". Quality...you just have to trust. So far...I have been satisfied. Cost has risen enormously. Hidden fees? This is a popular one for ALL of the contact lens companies... Availability? I have not run into issues here. Shipping time has been reliable, I'm good here.

Top Critical Review

“2 months and still waiting”

Denny o.
9/10/24

I ordered a pair of sunglasses on 6/20 and I'm still waiting for it. They told me a week after I ordered it that the shipment would be delayed 2-3 weeks. It's now been over 10 weeks since I placed the order and they won't even respond to my emails asking for an update.

Reviews (6,124)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1574) contact lenses (101) daryl grimes (93) credit card (107) prescription glasses (161) prescription sunglasses (98) eye doctor (74) galvin fein (52) order status (55)
Thumbnail of user miker253
California
2 reviews
2 helpful votes
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May 5th, 2017

I ordered a pair of Nautica frames from this company and had them in just under a week. It's important to note that these frames were in stock.

I've been reading a lot of reviews lately where people seem to lack patience when it comes to waiting for an order. Granted, some companies could improve on updating inventory where reflected on the website as well as improve customer service. However, the way these online discounters give customers a great price is either to buy in bulk, or deal with the sourcing of leftovers that haven't gone to major retailers already. For the price differential in most cases, I'm willing to wait. In these cases, consider yourself fortunate if your item is on hand at the time of order.

Thumbnail of user shirleyl46
New Jersey
1 review
1 helpful vote
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August 21st, 2017
Verified purchase

I ordered glasses for my son and site said it should be ready in 5-7 days. Cue to two weeks later, no glasses, no email explaining, nothing. Called numerous times (on hold oftentimes up to 45 minutes), given numerous promises that they would look into the issue, given numerous names, NEVER given a call back as promised or any information. I was ready to start a credit card dispute for the item, as this is completely unacceptable. Felt like I was being scammed! Finally I reached one rep who actually did as promised and gave me information. For all the trouble it was worth I wish I had paid the extra money and got them elsewhere. Save yourself the headache and the hours on hold trying to reach someone competent to help you. Stay far away!

Service
Value
Shipping
Quality
Thumbnail of user joelf18
EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for taking the time to share your review! We apologize to hear about your experience. A customer service agent will contact you directly to further address your concerns.

Sincerely,

Thumbnail of user benjaminl43
Florida
1 review
0 helpful votes
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August 9th, 2017
Verified purchase

I've bought several pair of sunglasses form EZcontact and enjoy everything about the company, if you need top brand glasses, contacts or sunglasses give these guy and chance. You'll earn your for life.

Thumbnail of user joelf18
EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for your perfect rating! We are glad to hear that you are satisfied with our quality products.

We appreciate your loyalty!

Sincerely,

Thumbnail of user karim196
New Mexico
1 review
0 helpful votes
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June 30th, 2017
Verified purchase

Great experience- I was very satisfied with everything about the ordering process. The frames are a fraction of the price of Lens Crafters. The only thing that I can say that they do not offer is mirrored prescription sunglasses lenses. My glasses are still nice but the mirror effect would have been nicer. Instead they are. Brown tint that is quite close to the original. I'd certainly order from them again however, it may be good to check before ordering to ensure that th frame is actually in stock. If it isn't this will add to your order processing time. Luckily mine were and in total it took a little over two weeks to receive.

Thumbnail of user ruic7
Minnesota
1 review
1 helpful vote
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July 2nd, 2017
Verified purchase

I ordered prescription Ray-Ban sunglasses for my daughter. I'm just glad I thought ahead and ordered them a few weeks before heading on vacation. If you need prescription glasses/sunglasses and hope to get them in 1 - 2 weeks. Think again. Our order from date of purchased (May 30th) to arrival at our door took (June 17th) took 18 days to arrive. I did have to chat once with their customer support reps to get an update since I was expecting a bit shorter turn around. However, we are pleased with the end product and that's what matters. I would not hesitate to purchase again from EZContacts. I just know that the turnaround will be 2.5-3 weeks.

Thumbnail of user joelf18
EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for taking the time to share your feedback! Please be advised that prescription orders may take a bit longer for processing. We are glad to hear that you're satisfied with your order.

We are looking forward in continue doing business with you again in the future.

Sincerely,

Thumbnail of user ai1766
Texas
1 review
0 helpful votes
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October 23rd, 2017
Verified purchase

My son lost his glasses at school, I needed to replace them ASAP. The price to replace was 4 times higher than what I paid at ezcontacts. Ezcontacts will be my go to place for glasses from now on. Who knew I could save so much hard earned money. I am glad I found this company!

Thumbnail of user joelf18
EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for your review! We're excited to hear that you're happy with your new purchase. We aim to keep you impressed on all your future orders.

Sincerely,

Thumbnail of user melissak162
Florida
2 reviews
3 helpful votes
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January 25th, 2019

Took 4 weeks to ship my order from the day of purchase. I called customer service and was on hold for 53 minutes before I got an agent who barely spoke English and was of no help giving me an update on my order. Spend an extra few dollars and go on discount contact lenses website.

Thumbnail of user chaun6
Illinois
1 review
2 helpful votes
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January 23rd, 2019

Placed an order on Jan 8th, order never gets shipped. I had to chase down customer service every god damn day "Where's is my $#*!ing order?" Their response was "Oh it will be shipped within 24-48 hours" Never happened! Already charged my credit card even though the they didn't even ship the products. Stay away people! If I could I would give it 1/4 of a star for rating.

Thumbnail of user melaniee37
Minnesota
1 review
1 helpful vote
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October 23rd, 2018
Verified purchase

The glasses came without a case, one of the temples is bent (can submit a pic) & they leave a deep in print on the bridge of my nose even after wearing for just mins. I had previously ordered similar Juicy Couture glasses from EZ Contacts & they were great so very disappointed by these.

Thumbnail of user joelf18
EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for your feedback. We apologize to hear that you received a defective pair. A customer service agent will contact you directly to further address your concerns.

Sincerely,

Thumbnail of user tonim95
Minnesota
1 review
1 helpful vote
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October 25th, 2018
Verified purchase

Was not notified of backorder until I inquired about why they were taking so long. Ordered 3 pair of glasses, 2 took a month to receive and the other 3 weeks. Customer service was quick with responses. Products is as expected and prices are great.

Thumbnail of user idab64
Oklahoma
1 review
0 helpful votes
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May 12th, 2021
Verified purchase

I received confirmation for the right script, they sent the wrong script, recieved email closed for 10 days. Now 2.5 weeks, 4 emails, 10 calls, and no chat box opens. I've yet to get anything resolved or spoken to a human being for 2.5 weeks. Keep in mind, I can't read to 2 weeks as well.

Thumbnail of user bonniem942
Massachusetts
1 review
2 helpful votes
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March 11th, 2023
Verified purchase

Ordered my prescription glasses on 12/31/22 for $362. These frames were in stock and according to their website would ship within 3-5 days. I have emailed them 3 times now and the response is always the same. Supply chain delays...another 1-2 weeks...sorry for the delay. It's now 6 weeks and still has not shipped and still no updates. I wish I had read all these reviews before ordering from this company. One would think that their customer service reps would get tired of sending excuses and apologies. Lord knows I wouldn't continue to work for a company that can only offer lip service. I'm dangerously close to canceling my order and contacting Consumer Affairs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennisk123
Ohio
1 review
1 helpful vote
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June 23rd, 2018
Verified purchase

Ordered product 21 May 2017 and received notice that it on backorder. Didn't get until 1 month later.

Last week I offered from this company again and again no update that the glasses are even ready to be shipped.

Thumbnail of user veronicac62
Pennsylvania
6 reviews
0 helpful votes
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March 8th, 2018
Verified purchase

I was shocked to see how much I could save by purchasing my yearly supply of daily contacts through EZContacts.com rather than through my eye doctors office - over $80! And that was with a $120 rebate from the manufacturer! So it was actually a $200 savings from the doctors original price - Wow! I also had a slight problem with an extra discount they offered when placing the order for my lenses. So I connected thru Live Chat & their customer service rep (Galvin Fein) was able to give me the discount. He was wonderful to work with & ordering is easy as long as you have your prescription or can provide your doctors phone number so EZContacts can obtain that info directly. Try them, you willl be pleased!

Thumbnail of user jorger55
Maryland
1 review
1 helpful vote
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February 8th, 2018

I placed an order first week of January. Called them to verify ETA which was 2 weeks. The order has been in "PROCESSING" status for over 2 weeks and its been over a month now and the status have not changed and they keep saying it will go out any time now and nothing. I will not recommend this company. Hopefully their frames are not fake like other reviews I have found. Stay away, price is not worth the wait or lack of response from their customer service team.

Thumbnail of user joelf18
EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for your feedback. We apologize to hear about the unusual delay to your order. Your shipping method has been upgraded to Express, so you should receive your order sooner. A customer service agent will contact you directly to further address your concerns.

Sincerely,

Thumbnail of user jonathanl338
California
1 review
0 helpful votes
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July 20th, 2020
Verified purchase

Glasses took 2 1/2 months to arrive due to various technical issues. Took multiple phone calls to get information on status. Staff were helpful, but would have appreciated more timely followup at many stages of the transaction. Sometimes they gave me inccorect information. And their time estimates were always incorrect. Thank you to Jessica for her assistance.

Thumbnail of user ovadiam
Florida
1 review
0 helpful votes
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June 12th, 2020

By default they use a highly unreliable shipping method called UPS sure post. Now they want me to wait an extra week to file a usps claim after we already waited 2 weeks for the glasses instead reshipping them.

Thumbnail of user rays838
New York
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

The prices are great during discount holidays. The company does not have an exchange system so you have to return your order and place a new order.

EZContact customer service response time is around a week, at least in my experience. It took me one month to exchange some frames after exchanging multiple emails.

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Ray,

Thank you for taking the time to leave us a review. We love hearing from our customers and learning what we can do to improve.

I am really sorry that none of our representatives were able to help you complete an exchange. This is very upsetting to me since we offer a simple exchange method and the fact that you were told that we cannot make an exchange is wrong and I apologize that you experienced that. We have failed to provide excellent, fast, and friendly service as we have promised. We do our best to train all of our representatives on how to properly handle customers’ issues, but we regret to admit that your concern was not handled properly. And for that, we are extremely sorry.

I am happy to hear that in the end you were able to get the frames that you wanted but I sincerely apologize for the unnecessary trouble you had to go through to get them. I would love to discuss this issue with you further and hear more about your experience. Feel free to reach out to me directly and I would be happy to chat about this.

All the best,
Olivia Miller
Client Relations Manager
Olivia@ezcontacts.com

Thumbnail of user brentm42
California
1 review
0 helpful votes
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February 26th, 2017
Verified purchase

Finally got my frames after more than a month. Wasn't informed frames were "out of stock" until AFTER I ordered them. Would be helpful to have some notification on the website when there is a temporary out-of-stock situation.

Thumbnail of user amym174
Connecticut
1 review
0 helpful votes
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April 12th, 2017
Verified purchase

First time ordering eye glasses online. Was nervous about selecting frames that I hadn't tried on but since I've worn glasses since the age of 12 I know what shapes and colors look good on me. I'm happy with the style I selected, nice Tory Burch frame. My other concern was over getting my PD correct. Both mused and husband measured. The lenses seem perfect! The overall process from order to receipt took about 2 1/2 weeks or so. For the incredible price I paid, happy with turnaround time. This frame and my high index prescription would probably cost me 500-600 retail.

Thumbnail of user staceyh23
Illinois
41 reviews
213 helpful votes
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April 10th, 2017

Ordered a pair of frames without lenses (my local optometrist was going to put lenses in them because I use a high-index specialty progressive lens). Got an e-mail a week later saying it would be another six weeks before they'd ship. What? Six weeks? On top of that, EZContacts charged my credit card immediately, which is against card-issuer rules. You can't charge the credit card until the item ships.

I sent an e-mail to cancel the order and refund my money, which they seem to have "misplaced." Called their 800 number and was put on hold immediately; an automated voice told me that I was "caller number 35." Sure! I have time to wait on the effing phone for two hours! I'm going through hell trying to get my money back and will most likely have to do a chargeback through my bank. HORRIBLE service. I strongly advise staying away from EZContacts.

Thumbnail of user carriem77
Florida
1 review
0 helpful votes
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April 26th, 2017
Verified purchase

Very nervous about ordering prescription glasses online, bifocals in my case. Customer service was outstanding walking me thru process and making conversions (I believe the company is located outside of US and not all of the prescription numbers matched up). They assured me they did; different for each eye and they were dead on. Also got expensive, Italian made designer frames that were authentic at a huge discount. Other reviews complained about long turn around time, not so. I believe I received in 2 weeks. Would recommend to any friend and will be ordering 2nd pair for me and contacts for my husband

Thumbnail of user christins4
California
1 review
0 helpful votes
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April 6th, 2017
Verified purchase

I bought contacts- two prescriptions, and glasses.
First order of contacts was super fast. Then nothing...
My contacts took almost 2 weeks. Same with the glasses, which they state on their site are available in 2-3 days. Gave some excuse that the glasses had to come from the vendor. Okay, so you notify the customer and let them decide if you want to proceed. I emailed every day, complaint on FB and I wasn't alone there. Eventually I got my orders. Can't tell if they're real or fake. Definitely would not recommend them and won't ever shop there again.

Thumbnail of user kellys244
Massachusetts
1 review
0 helpful votes
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October 20th, 2017

Terrible company. This is the second time I've had to cancel my order and had to go through PayPal to do it because NO ONE in customer service responds. I tried calling, the line doesn't work. Emails bounce back or aren't responded to at all. I don't know how someone can run a business like this. Total sham.

Thumbnail of user rejeanm
Canada
1 review
0 helpful votes
  • Send Message
January 16th, 2018
Verified purchase

Order been place on dec 13 received it by Jan 10 almost a month i understand that it's been holiday season but a month way too much i've order some glasses by an other company on dec 14 2 pairs for the price of one guess what it took 4 days including week end to have boths pairs in hand. On your side the order was ready by january 1 but it leave new york on 7 why a week stock at your office. I was expecting much better service for the price as i pay more than $32.00 u.s. for a usps delivery and finally received it by normal post office which take more time even if i paid for a faster delivery. When i look at all problem i get with you this make me really unhappy about all process get seat on my chair and think about it how can i be happy

Thumbnail of user joelf18
EZ C. – EZContacts Rep

Dear Valued Customer:

Thank you for your review! We apologize about the unusual delay to your order. A customer service agent will contact you directly to further address your concerns.

Sincerely,

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Thumbnail of user joelf18
EZ C.
Typically responds within 4 days

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