• EZContacts

2021 CUSTOMER CHOICE AWARD

EZContacts

Overview

EZContacts has a rating of 3.5 stars from 6,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention new glasses, great experience, and live chat. EZContacts ranks 2nd among Contact Lenses sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 71.9%
Positive
100
Neutral
2
Negative
37
162
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How would you rate EZContacts?
Top Positive Review

“Cost”

Deborah S.
9/11/24

These days shopping for the best price is "ultimate". Quality...you just have to trust. So far...I have been satisfied. Cost has risen enormously. Hidden fees? This is a popular one for ALL of the contact lens companies... Availability? I have not run into issues here. Shipping time has been reliable, I'm good here.

Top Critical Review

“2 months and still waiting”

Denny o.
9/10/24

I ordered a pair of sunglasses on 6/20 and I'm still waiting for it. They told me a week after I ordered it that the shipment would be delayed 2-3 weeks. It's now been over 10 weeks since I placed the order and they won't even respond to my emails asking for an update.

Reviews (6,124)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1574) contact lenses (101) daryl grimes (93) credit card (107) prescription glasses (161) prescription sunglasses (98) eye doctor (74) galvin fein (52) order status (55)
Thumbnail of user tamarap305
Maine
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Highly recommend. Fast shipping and easy to navigate website.

Thumbnail of user staceyl372
Arkansas
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Thanks so much. Ordering was easy and shipping was fast!

Thumbnail of user bene219
Kansas
2 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

Positive: The order process was straightforward. Typical experience with onsite ordering.
Negative: Submitted insurance information on the side including uploading insurance documentation. Kept receiving emails to follow up on submitting insurance information from multiple different emails. After 5 or 6 emails, I finally responded that I had already submitted my forms online and even sent it to another representative on another email, do not email me again unless it is someone from the management team.

* EZContacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user alfredon47
Illinois
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

My experience with this item was bad based on the look and feel of the material.

* EZContacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeanp975
California
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I've had great success getting the eye gel my doctor prefers. Muro 128 works great.

Thumbnail of user kristis347
Ohio
2 reviews
0 helpful votes
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June 15th, 2024
Verified purchase

Amazing price and fast delivery. Easy ordering process.

Thumbnail of user gilberts215
New York
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Awesome and fast shipping! Great reasonable price.

Thumbnail of user lisab5614
New Mexico
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Found a lesser priced product at EZContacts. Will use them for sure in the future.

Thumbnail of user jenniferv999
Texas
2 reviews
0 helpful votes
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June 12th, 2024
Verified purchase

Easy to purchase and fast shipping. Very satisfied with my purchase.

Thumbnail of user federicoz19
Chile
1 review
0 helpful votes
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May 19th, 2024

Right on time Thanks. Its important receiving goods are ordered thanks. I have broke my glasses and couldn't see until Monday

Service
Value
Shipping
Quality
Thumbnail of user pamelas3018
California
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I appreciate the reminders that it may be time to reorder my contact lenses. The cost is competitive, and the shipping is fast. I appreciate the ease of ordering online so that I do not have to call the doctor's office to reorder and go to pick up the lenses.

Thumbnail of user almaa160
Washington
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

It was easy to navigate through the website and my contacts arrived when expected

Thumbnail of user jeanettebinderb
Illinois
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Greatest I receive my glasses on time shipping was great 9

Thumbnail of user bobn662
California
1 review
0 helpful votes
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April 12th, 2024

Great price, fast deliver, highly recommended seller.
I have been using Oliver Peoples glasses for a while, and will never switch.
I always get compliments on how great they look.

Products used:
The Fairmont cocbola (gregory pecks)

Service
Value
Shipping
Quality
Thumbnail of user beverlyt572
Pennsylvania
1 review
1 helpful vote
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April 20th, 2024

My pink Louise Eyewear is so good looking and very functional for everyday wear and I can even wear them out on a Special Ocassion.I Love EZ Contact Website to me it is The Best Place To order your eyewear and The price is the best by far.

Thumbnail of user morgans473
New Mexico
2 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

Very quick delivery and my items came in their name brand cases with cleaning cloth. Absolutely in love with both my pairs of glasses. My prescription was right and they needed no adjustments

Thumbnail of user j.s32
Texas
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

I'm pretty happy with the service and prices. I don't have to go through hassles getting my prescription verified or anything like that. They verified it within a business day.The prices are reasonable and they ship your contacts free. Regardless if you only buy one box.

Products used:
Biofinity extended wear contacts

Service
Value
Shipping
Quality
Thumbnail of user jayeb15
Virginia
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

I originally saw the frames I purchased on EZ Contacts at a retail shop, I got the same frames for 1/3 of what they sold for retail. They were exactly what I wanted at a fraction of the price. I am thoroughly satisfied with my experience and the product that I received.

Thumbnail of user marka3265
Pennsylvania
1 review
0 helpful votes
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February 10th, 2024

Questions regarding the order and shipping were answered very quickly via chat & email. The order arrived promptly - Ordered on a Thursday, received on the following Tuesday. I've no complaints and your prices are the best I found. The only issue I had, which was resolved, is that I didn't receive the initial confirmation email after the online purchase was completed. Thanks again.

Thumbnail of user johnb8336
Utah
3 reviews
0 helpful votes
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February 3rd, 2024
Verified purchase

I've ordered contracts using EZContacts several times. Each time, I spoke to a representative who was friendly and knowledgeable. The order process was easy and the requested contacts shipped quickly.
The packaging prevented damage and the contacts arrived on-time and without any damage.
I trust that using EZContacts will result in getting the right contacts at a great price without errors. What more can you ask for? This works for me every time.
Regards, John

Thumbnail of user preciousj27
Missouri
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

Found this site while looking for cheaper options for my contacts and was fortunate to do it around the holiday season with deals. I got a great deal and am pleased with the quality. I'll be using this site from now on. Thanks!

Thumbnail of user angies527
Oregon
1 review
0 helpful votes
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April 5th, 2024

I have been purchasing contacts from EZ contacts for several years. I recently placed an order for two boxes of ASTIMATISM lenses. They sent me non-Astigmatism and a different RX than what I ordered and paid for. Because I assumed the lenses were correct, I opened the box. When I realized I was sent the wrong lenses, I contacted them and asked them to refund me or replace them with the correct ones. They refused saying because the box was opened (even though the contacts weren't open) they could not replace them or refund me the full amount. Even though it was their mistake! DO NOT BUY FROM THEM!

Products used:
contact lenses

* EZContacts attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Returns
Quality
Thumbnail of user portiap32
Texas
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

My husband ordered his 3 pairs of glasses 3 months ago and he is still waiting for one the pairs. It is unacceptable that to wait for months to get the glasses. The customer service calls do not help much since it is a back order. We have been ordering glasses every year for past 5 years. This probably a last time if this is how the business will be performed.

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Portia,

Thank you for your review. We understand you've experienced a delay with your order, and we sincerely apologize for any inconvenience this has caused.

We're glad to see that one of our supervisors has already reached out to you personally to offer their apologies and upgraded your shipping to expedited delivery.

We hope this gesture demonstrates our commitment to resolving issues promptly and ensuring your satisfaction. Please don't hesitate to reach out if you have any further questions or require additional assistance.

Thank you for your understanding.

Thumbnail of user joep831
New Jersey
2 reviews
2 helpful votes
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January 17th, 2024

Sunglasses never delivered. Ring Doorbell always works and shows video of drivers dropping off packages nearly everyday. I immediately emailed customer support and communicated the same. They sent a reply asking me to ask my neighbors if they have my package. What a strange, unpractical response to my email. I don't have time to knock on 20 doors introducing myself and asking them if they have my package. They stated they would have to research this case before refunding my credit card and said it would take 2 weeks. Unacceptable. They can reverse the sale, then file a claim with their carrier. It's not my problem that your vendor can't figure out how to drop off a package to my front door. Like I said, Amazon does it nearly every, for years, and gets it right 99% of the time. I'll never buy from a small channel like EZContacts again. Lesson learned.

Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Joe,

Thank you for your review. We regret to hear that your package was not received, despite the tracking showing that it was successfully delivered.

Our claims team has been notified about this and they will file a claim with the carrier on your behalf.

As soon as the claims team has finished processing your claim, they will immediately reach out to you with further updates. Should the shipping company be unable to locate your package, please advise if you would like us to reship or refund the item(s) instead.

We realize it is not easy to wait for a lost package, especially when you've already paid for it, so we appreciate your patience with us as we investigate this for you.

Please feel free to reach out to us at any time should you require further assistance.

Thumbnail of user heatherm2538
Florida
1 review
0 helpful votes
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February 8th, 2024

If I could give it a negative I would they sold me a pair of used sunglasses. I shipped them back and they would not replace or refund. So I turned them in to my credit card company and they are taking care of it. This place is a scam they sell you used scratch and dent glasses.

Tip for consumers:
They are a scam they sell you damaged sunglasses and state they are brand new and their quality team inspects them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user oliviam760
Olivia M. – EZContacts Rep

Hi Heather,

Thank you for your review.

While we understand your frustration about the scratches and marks on your sunglasses, we would like to clarify a few points.

Our quality control process includes a thorough inspection of all products before shipment, so it is highly unlikely that that you received a pair of sunglasses with so many scratches and marks. Furthermore, we sell brand-new, unused frames, and used items have no place in our inventory. As per our return policy, defects must be reported within 24 hours of receiving the item, which was not done so, as you only reached out to us four weeks after receiving the item.

Therefore, our policy of not accepting returns for used items means that we are not able to offer a refund or replacement for you. We sincerely apologize for any inconvenience this may cause.

To ensure your future satisfaction, we recommend thoroughly inspecting your order upon arrival and promptly reporting any issues within the designated timeframe. For further assistance or clarification, please feel free to reach out to us directly at help@ezcontacts.com.

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Company Representative

Thumbnail of user joelf18
EZ C.
Typically responds within 4 days

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