• FabKids

FabKids

Write a Review

Overview

FabKids has a rating of 3.5 stars from 3,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 8th among Subscription Shopping sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 57.1%
Positive
428
Neutral
31
Negative
290
99
See all photos
How would you rate FabKids?
Top Positive Review

“Almost great”

Amber G.
10/21/24

Honestly all but 1 of the 6 pairs ordered were great. One of the pairs sole was clearly offset. When I tried to carefully peel it up to reposition it, it tore up a piece of the underneath foam from where it was glued. Now it's repositioned but won't be comfortable due to this not being able to be removed. Like I said all other pairs were great, For member pricing that is. I would never pay the full prices for the shoes though. Just price them at membership prices for everyone and they would be 100%

Top Critical Review

“Very disappointing”

Dominique G.
10/1/24

This package is being delivered massively late. At least 2 weeks. Unfortunately my daughters birthday was ruined because of this experience because I was unable to afford other gifts and the only thing I was able to get her was these shoes which did not even come.

Reviews (3,821)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (263) fab kids (162) kids love (98) credit card (39) store credit (26) vip membership (43) bank account (24) quality shoes (26)
Thumbnail of user michellm4
North Dakota
1 review
0 helpful votes
  • Send Message
November 4th, 2019
Verified purchase

I love saving my points and cash credit. It helps me buy large orders at a time. The leggings are great fit for my daughter who tall and thin. The prices are great and the clothes are made well. I would encourage anyone with children to look into getting their clothes shopping done here.

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Michell,

The team here at FabKids is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!

XO,
Dean

Thumbnail of user jihyeb
Washington
1 review
0 helpful votes
  • Send Message
January 20th, 2023
Verified purchase

I placed the second order and received the delivery in 3 days. The fast delivery is so cool and thank you! 1 item hasn't arrived yet, but I love the other clothes I ordered. My boy likes these so much. I'm glad to have quality clothes at a low price. Thanks!

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Jihye,

Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user luellae3
Kentucky
1 review
0 helpful votes
  • Send Message
November 23rd, 2022
Verified purchase

To see my daughter smile as big as she did when she opened her package was priceless. The quality of the clothes very nice. She loves all her winter boots and so do I. Thank you Fabkids will be placing my daughter a Christmas order!

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Luella,

We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. Enjoy your day!

Best,
Lia

Thumbnail of user sunshinea8
North Carolina
1 review
1 helpful vote
  • Send Message
November 18th, 2020

I placed an order it stated that I would receive it on Monday... then Tuesday so instead of getting some type of communication I had to search and figure out what was going on. Somehow the package was re-routed to the wrong area. Again no form of communication now I'm still waiting on an update as to when I will even receive my item. First and last time

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Sunshine,

Thank you for sharing your feedback regarding the status of your order. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Thumbnail of user nickeshab2
Connecticut
1 review
0 helpful votes
  • Send Message
January 8th, 2023
Verified purchase

The prices are great but the stock is limited. I have had trouble 2 or 3 times placing an order where it shows me a product and size is Available, allows me to add to chart but will not let me check out to purchase.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Nickesha,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user latoyab139
Missouri
1 review
0 helpful votes
  • Send Message
January 7th, 2023
Verified purchase

My experience was horrible, the order was supposed to be dropped off like a week before Christmas but it came several days after. When I would try to track the order it had information from days prior, it never updated. Update your customer tracking info

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Latoya,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user darrenc209
Arizona
1 review
0 helpful votes
  • Send Message
January 7th, 2021

This site is trash! Don't use it. They charge a monthly VIP fee even if you don't sign up for! Been on the phone for 3 hours. Still no answer. The product they sale is like Family Dollar! No need to respond Fabkids to this comment ya'll are trash and sorry!

Tip for consumers:
Don't!!

Products used:
Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Darren,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user jand169
Texas
1 review
0 helpful votes
  • Send Message
October 4th, 2019
Verified purchase

Ordered shoes for my grand kids and had to pay only. 86 for the purchase because of my rewards. Then one pair was too small so returned them and had the replacement within 3 days. I love FabKids and shop with them quite often to get terrific deals and cute items.

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Jan,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at FabKids try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Thumbnail of user pamd119
Oregon
1 review
0 helpful votes
  • Send Message
November 11th, 2019
Verified purchase

The clothes, jackets, boots, and shoes are real cute. They show up looking very nice. However, after a couple of washes done according to the label, the colors faded. The boots were very easily scuffed. One pair of pants totally changed color. (Panda Corn pants)

Thumbnail of user colen13
Cole N. – FabKids Rep

Hello Pam,

We’re sorry your item was not what you expected. This is not how we do business in FabKids. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user brysonc28
Tennessee
1 review
0 helpful votes
  • Send Message
March 20th, 2023
Verified purchase

Our order was filled and came in quickly as expected. Everything was carefully shipped and in individual bags which is nice. We cancelled since our son finally outgrew the size cap. We had been with Fabkids since he was probably 3 yrs old. We were happy staying for over 9 yrs.

Thumbnail of user zethb
Zeth B. – FabKids Rep

Hello Bryson,

We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user evgeniap1
California
1 review
0 helpful votes
  • Send Message
November 25th, 2022
Verified purchase

There is no consistent prices, it keeps changing. Before and after you subscribed it's absolutely different prices! However, quality is satisfying but only for 5$. Not 30$ as it shows after became a member.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Evgenia,

Thank you for your feedback. Our Member Services Team will contact you right away to address your concern about the prices we have.

Best,
Renz

Thumbnail of user ashlyw7
California
1 review
0 helpful votes
  • Send Message
March 7th, 2023
Verified purchase

Purchased product. Usps refused to deliver to my sister's house before she paid an 11.95 fee. She had to go to the post office and they handed her the box open! Gave no reason for it. Issue is with the delivery more so than with the products themselves.

Thumbnail of user zethb
Zeth B. – FabKids Rep

Hello Ashly,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user melg9
Connecticut
2 reviews
7 helpful votes
  • Send Message
April 8th, 2015

Cute selection. Quickly shipped.

The ONLY thing I don't like is the genderized part. I created a profile for my girls as girls, and one profile for them as boys. They had dino shirts and such in the boys section only.

It is pretty obvious it is a club type of site, my cousin invited me and told me all about it. You get one outfit for $30 each month, you can opt out if you don't see something that you like. They give you 6 days to opt out, then they charge you.

I had an issue, with my first order and called customer service. I was helped right away and she solved my issue over the phone.

The clothes are of good quality. And my daughters LOVE them.

Tip for consumers:
be sure to opt out of the monthly selection if you don't want to be charged.

Service
Value
Shipping
Quality
Thumbnail of user kristim355
Georgia
1 review
0 helpful votes
  • Send Message
September 1st, 2023
Verified purchase

I order 6 pairs of shoes for my kids and when they finally did turn up, they were great and the kids love them. However, the shipping was awful! It took 3 weeks to get from Indiana to Georgia, the tracking never worked and it randomly showed up one day. Now, I do understand that once it leaves their facility, they have no control over it, but they do have control over who they use for shipping, so they do hold a level of blame. Due to the shipping issues, I won't be ordering again, I don't want to wait 3 weeks or more for shoes.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Kristi,

Thank you for sharing your experience with your orde and the shipping period. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user barbarag348
Illinois
1 review
5 helpful votes
  • Send Message
May 15th, 2019

I ordered shoes about a month or two ago from fabkids and I'm high displeased. Not only was I unaware that I would be charged a monthly fee afterwards but they are refusing to refund me my money. I'm a single mother of 4 struggling and fabkids stole the last bit of money I had for gas for the week. I intend on taking this to the better business bureau. This whole company is a scam and I'm taking this to the higher ups until i get my money back

Thumbnail of user ivyt14
Ivy T. – FabKids Rep

Hello Barbara,

We’re sorry to hear about your recent experience with FabKids! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user lindao447
California
1 review
0 helpful votes
  • Send Message
September 2nd, 2020
Verified purchase

Received an email asking for feedback on my recent purchase. I have yet to receive my items and therefore have no idea. Try to send these emails out AFTER the package has been delivered. I'm sure that can be built into your automated system. Considering canceling my membership at this time. Thanks.

Thumbnail of user nellep
Nelle P. – FabKids Rep

Hello Linda,

We sincerely appreciate the feedback you shared. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user sabrinam37
Tennessee
1 review
3 helpful votes
  • Send Message
August 30th, 2016

Avoid! It took days of numerous phone calls and an email to my bank to cancel. After 11 months, I got another monthly charge out of the blue. Did this company think I wouldn't notice or would suddenly decide that I really do want to buy poor quality clothing? Never give them your debit information - you will regret it.

Thumbnail of user mariae1058
North Carolina
6 reviews
0 helpful votes
  • Send Message
April 19th, 2023
Verified purchase

Good quality clothes. Unusual prints. Not enough sizes... meaning you run out quickly with larger sizes.wish you had more to choose from for older kids in middle school that were not childish. Tennis shoes needs to be better padded.more support. Great customer service. Awesome return policy. Point system is great. Overall I love it.I have 7 grandkids

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Maria,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user sarahb256
West Virginia
3 reviews
0 helpful votes
  • Send Message
November 15th, 2021

Customer service experience for me calling in with 1 question did it. They are hard to understand and don't seem to know or care, rude, hung up on me multiple times never called back, while I was trying to place first order(knew then something wasn't right). False advertising!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Sarah,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.

Best,
Ivy

Thumbnail of user malinav3
Iowa
1 review
0 helpful votes
  • Send Message
January 6th, 2023
Verified purchase

Boots had a square cardboard in the boot which made it have a big indent that is permanent. Also noticed from just taking a step how they have big increases in them telling me they will not be a great value after a couple wears. One shoe had a black dot stain like on the top?

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Malina,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user kathys2197
Indiana
1 review
0 helpful votes
  • Send Message
January 5th, 2023
Verified purchase

I am always happy with what I order. My grandkids are so excited when they get clothes and shoes from FabKids. The only negative is on returning something. It's not very user friendly. I dont have a printer or a desktop computer. To print a label.

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Kathy,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our return process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user sundaris
California
1 review
3 helpful votes
  • Send Message
April 28th, 2015

I bought my daughter the 2 for $20 shoe deal. 1 pair of high top sneakers, and one pair of pink leopard print of ugg style boots.
The sneakers thing to be good quality, however even though they were the same size as the boots they were about a size too big. The boots seems nice but after wearing them for a month the whole sole of the shoe just began coming off. After one month of wearing the boots they were literally coming apart. I would not buy from this company and in again. Horrible horrible quality especially for children's clothes

Thumbnail of user kristaleec
Canada
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Cute clothes. But my daughter seems to grow out of them.super quickly lol and the quality isn't that great. Comparable to urban kids which is much cheaper. I like the shoes from fabkids alot though...Will buy more shoes :)

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Krista-Lee,

We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user bonnieb1091
Canada
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

I love this site! The shoes are quality and still affordable! My kids absolutely LOVE their light up shoes and we are constantly receiving compliments on them, especially this year while trick or treating! Made my kids easy to spot and keep an eye on. I also am in love with the outfit deals, some even including the shoes.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Bonnie,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user samanthaa486
Indiana
1 review
0 helpful votes
  • Send Message
November 23rd, 2022
Verified purchase

Every shoe was one to two sizes bigger than what is marked on them being in a budget = means that my child either wares extremely big shoes (3pairs) from your site or the one pair we got when she was measured in store that are true to size

Thumbnail of user jenniferm1988
Jennifer M. – FabKids Rep

Hello Samantha,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

Company Representative

Thumbnail of user heatherw609
Natasha T.
Typically does not respond to reviews

How do I know I can trust these reviews about FabKids?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about FabKids?