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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,900
Neutral
299
Negative
1,380
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user jasonf1468
California
1 review
0 helpful votes
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July 12th, 2024
Verified purchase
• Updated review

Love their products. Most are very comfy and fit true to size. Lots of variety in style and colorways. The checkout/cart is too hard to decipher. They put in all these ways you "save" money with the regular price crossed out, then the VIP price crossed out, then the sale price shown. God forbid you put in a cash reward and/or a separate coupon code. It doesn't always show a separate line item of your discount being taken out. With all the math mathing at the same time, it creates confusion and sometimes the illustion that you're saving more than you actually are. And I'm a member! Just spell it out. Coupon Code XYZ: -$20. Cash Reward Applied: -$50. And then show that result in the total. That would be a lot clearer. Also, part of their business model is to create scarcity and it can be frustrating when an item you like is out of stock, not available in the color or size you want. Sometimes that item never returns or it returns several months later even though it was supposedly "limited edition." We all want to save and batch as many items as possible for the sale price and free shipping but sometimes this out of stock stuff ruins your plans. Anyways, overall I really like them but sometimes it's frustrating.

Service
Value
Shipping
Returns
Quality

Date of experience: July 2, 2024

Pretty obsessed with their stuff.
April 14th, 2024
Verified purchase
• Previous review

Can't go wrong with their tops, shorts, and pants. There have been very rare misses. I do have my favorite go-tos and I just stick with those because I know they'll fit and feel nice. Definitely will continue shopping here.

Date of experience: April 4, 2024

Thumbnail of user pierreh59
Ohio
1 review
5 helpful votes
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July 11th, 2023
Verified purchase

Please be aware.after my purchase of a pair of shorts they automatically signed me up for the $60 a month VIP membership.my card was charged without my authorization and once I spoke to customer service they agreed to cancel and reimburse my money…well all they did was cancel the transaction but will not refund the $60. So when u see the cancellation you'll confuse it with an actual refund. This happened on 4 separate occasions.

Date of experience: July 11, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Pierre,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user cathyc1023
Ohio
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Purchased women's leggings in size small that continually slip down during a workout. I am 5' 4 and 125 pounds. Have leggings from other brands that have elastic at the waist. Quality was good but hate that I am pulling them up constantly. Disappointing.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Paul,

We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user natashar314
Georgia
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I love the way they fit my body and how easy it is to workout in them. I work out 4x a week and all I wear is Fabletics! They keep me dry in all the right places which is a huge plus for me!

Date of experience: July 4, 2024

Thumbnail of user amandac2758
Tennessee
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

The process to only skip the month during a 5 day window is a terrible experience to start. Then the fact that you have to wait in a queue for 30+ minutes to cancel with a person (despite many states having laws requiring any subscription created online to have an online cancellation) makes this tremendously worse. Lastly the website is so slow and clunky that purchasing is a pain. Overall I hated my time with fabletics and only kept it as long as I did because cancelling it was so difficult (which I know is why it's set up this way).

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 22, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Amanda,

Thank you for sharing your experience online and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lisal2813
GB
1 review
4 helpful votes
  • Send Message
June 10th, 2022
Verified purchase

I am not the only customer who unknowingly signed up for a membership I know nothing about! Over £150 stolen from my account and now battling to get this back. I don't know how anyone can be so underhanded with other peoples money. Joint WAS NOT clear. As far as I was aware I was purchasing 2 pairs of leggings. End of!

Products used:
Leggings

Date of experience: June 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user joela402
California
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I have had over ten orders cancelled by the company. They say the order is cancelled because some of the items are not in stock, however they don't fill the rest of the order. Twice I made absolutely sure that the items in my cart has significant quantity so that it wouldn't get cancelled due to out of stock items - both times the order was cancelled for the same reason as usual. I have only ever had two orders actually full and get delivered

Date of experience: May 6, 2024

Thumbnail of user francesd515
Florida
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I am very disappointed that the incorrect pants were sent to me even though I made the correct selection. I am disappointed to find a hole in the long black one piece (the only item I actually really liked). I am hoping that clothing selectors have more attention to detail next time.

Date of experience: May 8, 2024

Thumbnail of user jaylal8
Missouri
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

The leggings I started buying 8 or so years ago have completely changed. Logo placement now on the leg means I don't wear them out and they are constantly out of stock. Ended up cancelling my membership after 8 years

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jayla,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about product availability and the styles we offer. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user hannahw710
Kansas
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Overall, the pieces I order are so comfortable, practical, and relatively stylish. Occasionally, however, the pieces just fit awkwardly. Normally, I avoid this by looking at LOTS of reviews before purchasing.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Hannah,

Thank you for writing a review. We value your feedback on how the products fit. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user crystalb1051
Indiana
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

I have been a member for a while and have no issues with purchasing, skipping months, etc... but recently I had 2 returns. First return, I went to UPS to drop off and received a confirmation email from "Happy Returns" and Fabletics and refunded instantly. Second return, I received a confirmation email from "happy returns" but nothing from Fabletics and no refund. I contacted Fabletics customer service to be told to wait 3 weeks for the refund. We are on week 2 and nothing. The whole reason I reached out was because I feel like it was missed and overlooked and telling me to wait 3 weeks is just to get me to be quiet for a while and I will still have to reach back out. So i'm not sure I will purchase anything going forward if it's going to be this type of hassle to return something.

Date of experience: May 9, 2024

Thumbnail of user estellen8
Ohio
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Yes, yes,yes I love my jumpsuit and had a lot of compliments wearing them. I got 2 of them Blue and black. I think I love the blue better. The only issue that I have is that the tied(belt) got wrinkle during the wash and the end of the belts came off( fabletics signs- in rubber) causing it to be longer and not so cute. I don't have any issue going to the toilet because the zipper to long enough to quickly accommodate. It's very flattering and fit perfectly. Will purchase again.

Date of experience: May 4, 2024

Thumbnail of user dannyc641
New York
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I've had only the very best experience with Fabletics! From the first Tim I purchased in the store in Birmingham, AL to all the orders I've made online. The clothes fit great! Look fantastic, and I can wear them to the gym, work, and out.

Date of experience: May 8, 2024

Thumbnail of user anniek159
North Carolina
1 review
2 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

I had an amazing experience at Fabletics.I went into Fabletics on the 06 June 23.I was greeted with a sincere greeting; which is extremely important to me. I felt appreciated. I felt like I had a personal assistant. Very attentive, but not smothering. I made a purchase and sadly I changed my mind about my purchase. I went back to the store on the 07 June and was greeted by a woman named Erin. ( hopefully I'm spelling her name correctly)She displayed so much warmth, excellent customer service, friendly and sincere smiles. I will shop at Fabletics store because of Erin. I will say take advantage of the rewards program because the price point is a bit pricey. Great experience

Products used:
Tee shirt and tights

Service
Value
Returns
Quality

Date of experience: June 8, 2023

Thumbnail of user rebeccaa708
GB
1 review
0 helpful votes
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February 6th, 2021
Verified purchase

Just seen that £49 had been removed from my account, when I went to see what for it said Fabletics had removed money. I was unaware of signing down to any membership when buying some leggings. I called and spoke to someone who did help but just removed me from the VIP membership. No refund was given. I am extremely disappointed with this and think the website is a complete scam. I would rather send back the goods and get all my money back. Not everyone has £49 to be tossed into a million pound company. If I understood I was signing down to a contract I would have not bought anything. The contract/ scam needs to be more obvious when checking out. Poor service and shocking behaviour!

Service
Value
Shipping
Quality

Date of experience: February 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rebecca,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your membership concerns.

Best,
Bella

Thumbnail of user jocelynb179
Wisconsin
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The scrubs are okay. The yitty underwear i got were so cheaply made and the return process was frustrating but the bras i did love

Date of experience: September 1, 2024

Thumbnail of user kellyr1516
Georgia
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I have purchased several pair of leggings from fabletics, I love how they fit, how soft they are and that most have pockets. I have bought other brands and have never been satisfied. These are just the right thickness and tastefully hold everything in.

Date of experience: May 8, 2024

Thumbnail of user gordonm466
KN
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

Fabletics size has really nice quality and nice products. If you sign up as a member, you get a great starting deal and also get notified of their sales. They usually have sales periodically with decent pricing on their quality items. I really like their clothing, but you typically have to wait 2 to 3 weeks to get your clothing in the mail. In a day and age where we get things overnight from Amazon and within 2 to 3 days from most other clothing places, waiting 2 to 3 weeks Crazy!

Date of experience: May 8, 2024

Thumbnail of user jesusm522
Illinois
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

We all sweat from different places and I sweat from my rear if not for fabletics I would leave behind a snail trail which is embarrassing I bought this because it helps a lot when I exercise or go biking

Date of experience: June 3, 2024

Thumbnail of user fredv179
New Jersey
1 review
0 helpful votes
  • Send Message
May 14th, 2024
Verified purchase

Didn't like the fit as well as the hidden charges when I decided to try fabletics. They immediately charged a membership fee which was so annoying. Called customer service to cancel and try and return the purchase and they never sent a return label or instructions.

Date of experience: May 4, 2024

Thumbnail of user kristil192
California
1 review
0 helpful votes
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September 12th, 2024
Verified purchase

I have purchased the define midrise capri legging for years and it seems they no longer make them which is very disappointing

Date of experience: September 2, 2024

Thumbnail of user franciscos376
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 11th, 2024
Verified purchase

I put a little discount in the product but you have to pay suscrip for 65 dollar they never said that

Date of experience: August 1, 2024

Thumbnail of user caseyg267
Washington
1 review
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

The shorts fit well but the inner liner is fraying after a few wears and 1 wash. Used the cell phone pocket once with an iphone 13mini and the seam is coming apart on one of the 3 pairs. The socks look like they have cushion but they're not a sturdy cotton. After 2 wears and 2 washes the white socks already have wear and fraying. They're cheap for a reason.

Date of experience: May 9, 2024

Thumbnail of user jessd189
New Hampshire
1 review
2 helpful votes
  • Send Message
September 7th, 2022
Verified purchase

I have had an amazing experience in multiples stores, their sales reps are amazing and helpful. Their online customer service reps? They are the literal worst in the business. I just barely signed up to be a VIP and love my clothes and my husband decided to sign up as well. But honestly, their customer service has me questioning whether I should continue with this company. And from the looks of it, if we decide to cancel, its going to be a pain. Do better, Fabletics.

Products used:
Shapewear, Shirts, Shorts, Dress, Bra, Jacket

Service
Value
Shipping
Quality

Date of experience: September 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about our service is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user christien48
New Jersey
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

The shoes weren't true to size, they were too small and tight. I was disappointed because they were so cute and didn't have a bigger size. I love the pants I ordered!

Date of experience: July 4, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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