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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,900
Neutral
299
Negative
1,380
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user veronicaa426
Florida
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Fabletics have the best quality in scrubs and active wear. Prices are a little too high but the VIP is very convenient. I am obsessed with everything I've been getting!

Date of experience: June 4, 2024

Thumbnail of user dianee521
Georgia
2 reviews
7 helpful votes
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March 11th, 2022
Verified purchase

I never in a million years thought that my order would be cancelled only and only because my billing address is listed as one thing and I was shipping merchandise to my alternate address in another state. To add insult to injury not only was my order cancelled but my account was suspended for what will be 72 hours. Who do FABLETICS think they are... its best I take my business elsewhere and spread the word. I've spent thousands of dollars with this company.

Date of experience: March 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for your honest feedback! We are sorry to hear that the order you have placed was canceled. We value you as a member and want to make things right! Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user darbys28
Michigan
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Overall, Fabletics has a great selection of activewear and such. I gave it four stars because the member credits increased in price making it not as beneficial as just buying an item outright. In some cases, you lose money by using a credit because it could be cheaper than the credit cost. Fabletics used to have many more options for sets as well... not so much anymore (or not able to update any part of it)

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Darby,

Thank you for sharing your experience with the prices we offer, VIP credit usage, and product availability. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user williamb6639
New York
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

The clothes are amazing. Love the fit, colors, and styles.

My only complaint is the time it takes to get an order. I'm probably used to Amazon. Most orders take at least 10 days.

Date of experience: June 5, 2024

Thumbnail of user nicolasr89
Ohio
1 review
0 helpful votes
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January 15th, 2023

Deceiving tactics. Will show you awesome savings and deals without telling you that you need to pay a membership fee of 59.95 in order to get the discount. Terrible way to market a business. I was super excited to try some of these but after seeing the super deceitful tactic.

Do not recommend shopping here just based on that fact alone. Even if the membership offers good deals and you plan on buying from them for months on end, the way they sell the membership to you should be enough to show you how they operate as a company.

The discount you see in the picture is only applied if you purchase their membership for 60 dollars.

Tip for consumers:
Don't.

Products used:
None.

Value

Date of experience: January 15, 2023

Thumbnail of user voollasandeepk
Minnesota
1 review
1 helpful vote
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November 26th, 2022
Verified purchase

It was not the problem with representatives. Your company policies are horrible. And they cannot work beyond that.

You display a price and checkout another price so bad not trust worthy at all.

I hated the experience of purchase with you guys….

Tip for consumers:
Don’t believe what you see on the website. You’re excited would be trashed and they don’t honor to correct their mistakes. Rather question you why you made a purchase

Products used:
None. purchase experience is horrible did not pursue with order cancelled it…

Service
Value

Date of experience: November 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Voolla,

We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!    

Best,
Renz

Thumbnail of user sharyls13
Illinois
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I bought a running bra and tshirt and the material used for both items was very soft and felt great on. The employees were very helpful and it was overall a really nice shopping experience.

Date of experience: July 1, 2024

Thumbnail of user kq20
California
1 review
1 helpful vote
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June 1st, 2022
Verified purchase

Their new membership program is the most stupid and huge waste of money ever. It used to be a monthly membership that's dollar-per-dollar, but now it's $50/month for 1 measly Member Credit. I skip months now but my previous $350 worth of credit is now 7 "Membership Credits". But there's sales so frequently where outfits are $25 so if I use my "Member Credit" (which I technically already paid $50 for!) I'm LOSING money. PLUS you still have to pay for Sales Tax + Import Tax additional out of pocket. What's the point of having a VIP membership? Nothing. It's really frustrating.

Only reason it gets 2 stars is because the outfits are comfortable.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user janes1862
Minnesota
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Your products don't seem to be made of top quality like they were over the past 10 years.
My dancer daughter just told me she doesn't want more Fabletics because they don't hold up.

Date of experience: June 3, 2024

Thumbnail of user catv13
GB
1 review
1 helpful vote
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March 12th, 2021

Before signing up to fabletics I had heard mixed reviews. I was really pleased with my first order and the quality was great. I forgot to cancel my subscription one month, they do make this clear. However I have been trying to spend my £49 since February. First order was cancelled after 5 days as they ran out of stock, second order placed at the start of March 7 I paid for delivery within 3-5 days. I contacted customer service and was advised there was an error with there system to reorder. I did and 4 days later the items still haven't been shipped. Fabletics I really hope you respond to this I just want my items!
The quality of your clothes in my experience are great, however this is the worst service I have ever received from a company. I don't understand how you are still able to operate as a company.

Tip for consumers:
Please don't sign up and give this company your hard earnt cash. The low prices to entice you in aren't worth it. No consumer should be treated this way.

Service
Value
Shipping
Returns
Quality

Date of experience: March 12, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cat,

Thanks for sharing your feedback regarding our shipping and the services we provide. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user gabriellez22
New Jersey
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I love all of their clothes and accessories! I have tons of workout sets, leisure pieces, slippers, and more. I'd love to work with the brand someday because I truly love them and wear their clothes all of the time!

Date of experience: May 7, 2024

Thumbnail of user michaelb12453
Massachusetts
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I wanted to take advantage of the two shorts for $19 deal. I wish it had been that simple. You can't just buy the shorts, you have to sign up for a "monthly membership" where they charge you $60 for the privilege of buying a few shorts and t-shirts. Unbelievable grift and shadiness. On top of that, the shorts really aren't anything special. The zippered pockets especially are annoying to try to open and close. Stay away from Fabletics. It's trash.

Date of experience: June 3, 2024

Thumbnail of user alycias27
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Been shopping fabletics for almost 10 years now and I still love their stuff! Sales are amazing but more importantly the quality of the clothes is worth the price!

Date of experience: June 3, 2024

Thumbnail of user meganf118
Colorado
1 review
24 helpful votes
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April 6th, 2020

After less than 2 months of owning a pair of Fabletics leggings for strictly yoga, they tore at the seam creating a hole and run up the back. I only wash the leggings and allow them to air dry to avoid unnecessary wear and tear. When I contacted customer service, they blamed me! For a company all about quality at a good price I am shocked at their response.

Date of experience: March 7, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Megan,

Thank you for writing a review! We're sorry to hear you ran into some quality issues and if you're not pleased with our customer service! We deeply value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user apfairytales
Pennsylvania
1 review
0 helpful votes
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June 9th, 2023

I made several returns through happy return in which I received confirmation that items have been received but I never got the refund. After reaching to customer service, I was told that I marked the return as a no refund. First, that was not an option on the return portal and second, -are they really claiming that there is a customer out there that would go out of their way to return items and just say the hell with it I don't want the money back, keep it?! And before you think oh, maybe they gave me some store credit - they did not! Just happy to try and keep the money and hope that someone doesn't check their credit cards or won't notice!? This isn't the first time this happened hence why I'm writing this review.

Beyond ridiculous! Disappointing because besides the customer service and the refund issues, the leggings are great!

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2023

Thumbnail of user alondrar12
Texas
1 review
0 helpful votes
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February 1st, 2021

I placed my order on January 23. Then my order was delayed twice. After The first delayed I was not able to track my order at any moment it only show up that my order was delayed. I even checked this morning and they have no clue where my order was but I was expecting another product from another company and they got here together but the biggest problem is I only received two of the eight items I ordered. Obviously I called right away since today is Monday I need to wait until Friday so they can find out what happen with the rest of my products by the way the back is not damage or tear which means it must be a distribution center mistake.
Anyone else with a similar situation?

Service
Value
Shipping

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alondra,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user alejandrap99
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I do not like how the calve part on the pants is so pronounced, the fabric bunches up alot. The powerhold collection WAS my favorite.

Date of experience: September 1, 2024

Thumbnail of user garyr1626
Florida
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

I purchased some things because they were good quality at a good price. But then they force you into paying for a membership which I had to cancel if I didn't want it. This left a bad taste on an otherwise good purchase.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Gary,

Thank you for taking the time to leave a review about the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user timt1007
Texas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

You can say it's made with quality, all the necessities are there, one of my iffy about scrubs is some of them has the worst waistband possible and not this one, so I love it!

Date of experience: June 3, 2024

Thumbnail of user heidel8
Idaho
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

On my first purchase I was outomatiyly signed up as a member and charged a $59 fee. I have since canceled the membership but have not received the refund.

Date of experience: July 4, 2024

Thumbnail of user emmam346
Canada
1 review
5 helpful votes
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February 11th, 2021

Ordered two pairs of pants and 2 high impact sports bras. The pants are decent and comfy.
The sports bras are bad.
1. they are advertised as high impact, they are comfortable but no actual support
2. One of the bras came to me with a broken shoulder strap. When I looked at the clips they were so badly made they snapped in half before they even got to me, and I can easily bend them with my finger. I'm sure if I ran in it it would have broken anyways.
3. Customer service will not reply to me about return/refund for the one bra

Date of experience: February 11, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emma,

We sincerely appreciate the feedback you shared regarding our products and services. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user magsd1
Canada
1 review
7 helpful votes
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March 9th, 2015

Tried to write a bad review this afternoon and see that it has been edited or something. Like most other people I didn't see their scam that the membership fee would be applied each and every month whether you bought something or nothing. Kate Hudson should be totally ashamed of herself what with her millions making dud movies only to be sheltered by her mother Goldie, her father and her other father. Isn't what you have enough for you and your miserable family to live on that you have to scam the general public. Just another $#*! celebrity making millions off the general public. She's just as bad as welfare cheats - only richer!

Tip for consumers:
P-l-e-a-s-e - don't join these scam artists!

Date of experience: March 9, 2015

Thumbnail of user lisaa2837
Illinois
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

The customer service online and in-store is excellent. Discounts are real and can be combined with membership points. Returns are always super easy. I do not have nay other memberships because they are never as good as they promote. However, everything that Fabletics offers is excellent. The product also is very high quality. I can't believe I have been a member for so long because I just don't do them usually, but I tell all my friends how fantastic it is. I have 3 daughters and they are extremely please I am a member. I have also been recently buying for my husband and son. The benefits are awesome. There are no "catches" or "items not included in discounts." The online store shows models of ALL shapes and sizes which is wonderful and helpful in ordering different items for different body types. If I could work for them I would.

Date of experience: March 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Lisa,

We are glad that everything worked out for you. We, here at Fabletics do our best to provide great products and excellent services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member satisfaction.

Best,
Allison

Thumbnail of user audrianas3
Georgia
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend

Date of experience: January 5, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Audriana,

It is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!

Best,
Mary

Thumbnail of user maribels82
California
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

My favorites leggings now, I got 2 t shirts, 2 sweaters and 2 shorts I'm so happy with the quality and Price.

Date of experience: September 1, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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