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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,900
Neutral
299
Negative
1,380
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user freh1
Arkansas
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

I have not been working out for many years. I have a hard time motivating myself to exercise if my clothing is uncomfortable from the jump. I have to say these jumpsuits are so comfortable. The fabric breathes and wicks away moisture. Body odor doesn't overwhelm it like my other jumpsuits and tights. The seams are sewn with a thread that isn't scratchy and has the same quality as the fabric. The two negatives forbme has to do with design and production. I need pockets. I'm older. Younger people may not carry their phones when they walk or workout, but it is a pain in the $&×?! To find an alternative or carry my phone by hand. The second complaint is that they advertise a really popular item on social media, but won't order enough sizes nor reorder the same color selection. I bought into this program for those items and can't the items that would make my membership worth the expense.

Date of experience: May 8, 2024

Thumbnail of user jenniferq259
Texas
1 review
2 helpful votes
  • Send Message
December 1st, 2020

I just signed up for Fabletics and I am extremely disappointed. What is the point for signing up for a membership if I can't use the money that you charge me, $49, on the items that are on sale! I was looking to purchase A bunch of items over Black Friday when EVERY item was on sale! When I went to check out, if I used my $49 "credit", I'd be charged Full Price? Why? Nowhere when I signed up did it say that I could not use my credits on sale items. It said I would be charged $49 a month and that money could be used on anything. What is the point of the membership then?! I called customer service and asked for an adjustment. They made it and I'll now be cancelling unless this policy changes because this is false advertising. It's really a shame because I love the athletic clothes.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jennifer,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our promotion and credits. We will contact you for further assistance.

Best,
Nelle

Thumbnail of user riod14
Mozambique
1 review
34 helpful votes
  • Send Message
June 14th, 2021

They have manipulative and pushy marketing material. I'm sorry but if your main selling point for new VIP customers is "you can cancel anytime, we are available 24/7" but it is IMPOSSIBLE to cancel via their website and no one ever answers the hotline phone. How can a customer actually cancel? You cant. Full stop. It Is A Scam. Don't believe Kate Hudson's lies.

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rio,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user lul61
Michigan
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase
• Updated review

Love everything about the company. The clothes are extremely high-quality and the customer service is amazing, I cannot think of a bad experience I've had with them.

Date of experience: June 3, 2024

Always feel valued!
March 1st, 2025
Verified purchase
• Previous review

There's never been a time when I've gone into your store that I don't feel welcome. It's always a pleasure and then the clothes make it extra special.

Date of experience: March 1, 2025

Thumbnail of user marleneh15
Michigan
1 review
6 helpful votes
  • Send Message
May 24th, 2017

Hello,

My 16 yr old granddaughter bought 2 pair went
To dance class, everyone loved them until they completely split down the crotch area and leg!
She was mortified

Please respond if you are selling these faulty products to teenagers,

Date of experience: May 22, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Marlene,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Thumbnail of user adrianap3
GB
1 review
4 helpful votes
  • Send Message
March 6th, 2015

As others have already said this site is very misleading- charging £44 a month for membership! When I tried to cancel the woman on the phone was so rude and condescending. Will never be buying from this brand again.

Service
Value
Shipping
Returns
Quality

Date of experience: March 6, 2015

Thumbnail of user brendao652
California
1 review
0 helpful votes
  • Send Message
March 31st, 2022

I signed up because of their 2 for $24 deal but soon after my first order everything was priced at $45+ even their cheap bras you can purchase for $10 anywhere else. If you forget to skip the month they will take $49.99 and will not refund. It's a joke.

Tip for consumers:
If you don’t cancel your membership you will be charged $50 if you forget to skip the month and all products will be overpriced after first purchase.

Products used:
Sweatpants

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about our price is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user bobb1204
GB
3 reviews
16 helpful votes
  • Send Message
March 12th, 2017

My girlfriend got charged monthly and never received a single email to confirm joining anything or communication of any kind. Worse the clothes are very poor quality!

Shame on Fabletics, shame on JustFab parent company!

Date of experience: March 12, 2017

Thumbnail of user nateb44
Arizona
1 review
6 helpful votes
  • Send Message
December 27th, 2018

It's been 4 days after being promised a 2 day delivery. Yes I understand the holidays, but since I've been tracking my package, it hasn't even left California. I tried calling customer service who transferred me three times and hung up. VIP membership is a bunch of bull. Dont waste your money.

Date of experience: December 24, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Nate,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user allisonf213
Canada
1 review
0 helpful votes
  • Send Message
December 2nd, 2022
Verified purchase

These are by far the best pair of pants I have ever owned.
They stay in place through vigorous physical activity. Also very comfortable when sitting for long periods of time.
I am a beef cattle farmer and once I found these joggers I havent worn anything else under my overalls all fall!

Date of experience: December 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pants! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user christopherw1179
California
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

Each time my wife and I have ordered anything, it ends up getting misplaced somewhere on the way and taking about 2-3 weeks longer than they say it will to get here. Products are great, but the apparent incompetence of their shippers make me want to stop ordering.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christopher,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user daniellec172
Texas
1 review
2 helpful votes
  • Send Message
September 12th, 2018

Horrible quality clothing. See through leggings, terrible texture on shirts and bras. The designs are cute and the sale prices are tempting but overall, you're better off spending a little more to get what you pay for. Would never shop here or refer ever.

Date of experience: September 9, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Daniel,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.

Best,
Ivy

Thumbnail of user brookeb269
Michigan
1 review
1 helpful vote
  • Send Message
July 25th, 2021

Terrible place. They charge you 50 a month for NOTHING! Wouldn't recommend to anyone. Customer service is all outsourced and barely speak English, so incompetent! Hate the owner of this brand for this ish now

Tip for consumers:
Don’t get the vip membership

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: July 25, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Nena,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user allisonb30
Kansas
1 review
5 helpful votes
  • Send Message
August 1st, 2014

I'd give it zero stars if that were an option. Can't believe Kate Hudson put her name anywhere near that scam of a website/company. The clothes are super cheap. All the material on the tops I ordered are so thin, they are see through. And the return policy is even worse. You can't get your credit card credited for returns unless you pay a $5 per item restocking fee. Will never shop here again!

Date of experience: August 1, 2014

Thumbnail of user neishag116
Australia
1 review
0 helpful votes
  • Send Message
June 12th, 2020

Disgusted. First time order with this company & I haven't even received my goods yet, but I'm not happy. Fabletics website is very misleading. It was showing Aussie dollars everywhere, even in the cart when the final payment went through it said $75 AUS. NOT true, looking at my bank statement, Fabletics has taken $125. That's appalling. Will NEVER be ordering from this scam company again. No doubt going by the comments on here already, the items probably wont fit & be $#*!ty quality. Next problem, I cannot get hold of anyone at Fabletics to discuss the ridiculous charge, hopeless! As someone else said, shame on you Kate Hudson!

Date of experience: April 29, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Neisha,

We are sorry to hear about your negative experience with your first purchase. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

Thumbnail of user josephm3255
Iowa
1 review
3 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

While the products are good (not great), there's rarely availability of anything remotely popular (shorts, joggers, many shirts). Would not recommend VIP membership. I'd rather pay on an as needed basis using various discount codes than a recurring charge when nothing I want is actually available. They'll try to tell you they release new availability every two weeks, but it's just not accurate in my experience.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user matthews1945
Tennessee
1 review
0 helpful votes
  • Send Message
February 17th, 2022
Verified purchase

I've had no issues with placing orders, receiving them on time, sizing, or anything major.
My only complaint is that there are not a lot of colors in my size. I've been waiting for the 5 inch small light blue shorts to be restocked since I created my membership.

Date of experience: February 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Matthew,

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user paulinem92
California
26 reviews
18 helpful votes
  • Send Message
April 28th, 2021
Verified purchase

Best leggings ever for such a reasonable price. They're super thick, better than other top name brands I've spent more money on. However, I just don't like the way they require a monthly subscription.

Date of experience: April 28, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Pauline,

Thanks for your effort in writing a review! We are glad to know that you are satisfied with the quality of our leggings. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user td391
California
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

I've never had any issues with Fabletics or their clothing. 100% of my purchases are workout pants and sports bras- they've lasted a long time. And I think the membership is convenient and easy to use.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Theresa,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy

Thumbnail of user codyb270
Georgia
1 review
0 helpful votes
  • Send Message
February 18th, 2022
Verified purchase

Experience has been good so far. Not perfect, but above average.

The pants fit great, I just wish you all had more length selections because I feel like I'm in between sizes. I don't want to have to buy a size up and get them altered. That will cause me to look at other brands.

Products used:
Pants, Shorts, Shirts

Service
Value
Shipping
Returns
Quality

Date of experience: February 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cody,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user sarap641
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Extremely comfy and perfect fit, they are also a very reliable pair of leggings and I even bought a sports performance bra from them which is great for working out or just going through the day, great company with awesome specials as well!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sara,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user jenniferl2902
Oregon
1 review
1 helpful vote
  • Send Message
November 1st, 2022
Verified purchase

Had a sale going 2 for like $24 and sounded great. Never owned any leggings from them so I didn't know much about them. If you're not reading every single thing on the dang page you get roped into paying a $50 vip membership for the deal. Didn't even realize i was being charged 50 bucks each month since my email marked the confirmation as spam. Very upset.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for sharing your experience with the VIP program and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user sandyc31
Arkansas
1 review
7 helpful votes
  • Send Message
January 16th, 2015

I did not think the VIP membership was clear and have ended up with two outfits with the total cost of around $150. The quality of the garments are cheap and very poorly made. Everything had stray threads hanging from it and came out of their first wash badly faded and shrunk! This company advertises itself as good quality at an affordable price. It is in fact Dollar Store quality and way over priced. There are many other workout clothing lines out there with much better products that are batter value. It's a shame Kate Hudson has attached herself to this brand because I love her

Tip for consumers:
SHOP ELSEWHERE !!!!!

Service
Value
Shipping
Quality

Date of experience: January 16, 2015

Thumbnail of user janethb15
Colorado
2 reviews
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

There's no experience like the fab-fam. I've tried so many different brands & fabletics has quickly became my all time favorite. Great quality, best prices & can always skip the month. Never had an issue with their super fast customer service. Packages arrive through USPS & will never go missing. Love their monthly VIP sales, I just can't get enough

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Janeth,

We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide great products and services! Have a wonderful day!

Best,
Allison

Thumbnail of user heatherp996
Virginia
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

Love all of my gear, and customer service experiences with the company.

(Sometimes I am not able to use my discounts or rewards as they are advertised and that is disappointing, but otherwise, no complaints)

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for taking the time to leave a review. Your feedback about our offers is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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