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Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Lots of good things about fabletics. I recommend them. Would be better if they were a more sustainable company and made slight tweaks to the member credit system. I'll continue to buy from them. Been enjoying the diversification of products they've come out with lately. Hopefully the pressure for all clothing companies to increase sustainability further shapes their methods
Date of experience: November 1, 2022
Most annoying experience online shopping ever. Gave my legging money to Amazon. Fable tics should stop in over there to see what user friendly means. Search box. Multiple filters. Sign in to purchase not to shop. I tried the site maybe six months ago and then saw another commercial today. I was dumb enough to give them another look. Love the looks on Kate wish they were sold somewhere else.
Date of experience: January 30, 2016
I foolishly didn't realize that terms of this scam... just got off the phone with them and was able to get back MOST not all of my "vip credit" Wish I never bought anything... clothes have holes after 2 washes
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 11, 2017
Really would like to give negative stars. The pants are not even Kmart level. Fit is horrible! Spent the whole class pulling them up. Good thing I got at 50% off for $19 I don't feel as bad throwing them in the trash. If I were Kate Hudson I'd be ashamed to put my name on this crap.
Date of experience: September 4, 2014
Do not ever buy anything. They seem not expensive at first but then they will charge you $68$/month and you can't cancel the payment. Biggest fraud ever, plus the legging are ugly as $#*!. I $#*!ing paid over $300 because they're charging me every month. With 300$ i could have bought 4 Lululemon's leggings which is so much worth it.
Date of experience: November 10, 2019
Hello Emilie,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Took over an hour on the phone to actually cancel my subscription. Most people would probably give up and that's how Fabletics keeps their subscriptions. I was required to create a separate Sitejab account in order to even post this negative review. Clothing is thin and cheap.
Tip for consumers:
Do not sign up for the subscription or for any free trial. You will not be able to cancel without a giant headache.
Products used:
Leggings
Date of experience: December 6, 2021
Hello Abahaj,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
Did an online order... 75% of the things we didn't like or didn't fit right. Cant return it without going into a store that is not close to our house. Hate the membership club I don't know how to get out of. Will be blocking your company from charging my card
Date of experience: November 2, 2022
Hello Heather,
Thanks for sending your review! Your feedback about our product sizing/style and the return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
No doubt about it! Fabletics has been the best online experience for me and that includes everything that I have purchased so far and that is... a lot!
I order at least once a month for years now.
The fabric is quality, the styles are awesome & fit me perfectly in an XXS, and they always seem to have new can't live without inventory. To say I'm obsessed would be an understatement. Not to mention, The Deals! Omg... I have saved thousands $$$ by earning VIP points. Customer service is exceptional, and responds right away should anything go wrong with a delivery. I truly can't say enough positives about this amazing company! Get started, you won't regret it! 5 stars & beyond!
Date of experience: January 1, 2023
Hello Ann,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
My son wanted these shorts and absolutely loves them. The are good quality and fit well. I was less than impressed with the monthly membership fee, it's a shame as we probably would have ordered more things
Date of experience: January 1, 2023
Hello Jill,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Just now caught this. Ordered one outfit last year and they started to charge me monthly $50 which racked up to over $600 for NOTHING. Please do not order from here. Once they get your credit card they won't stop charging.
Date of experience: March 11, 2016
As a woman with a larger chest I like that you fear your company towards fitting all sizes. Although your sports bras fit fun in the store then are not functional long term. Most of the bras pull at my neck making it very uncomfortable to wear.
Date of experience: November 4, 2022
Hello Marissa,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have tried ordering numerous times from Fabletics. Every time I order either the merchandise arrives days late or they can never fulfill. Also the return policy is absurd in this day and age of Amazon customer service. I'm still waiting on a refund.
Date of experience: January 31, 2022
Hello Patricia,
We hear you! We are sorry you had a frustrating experience with your orders. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I bought 3 different types of leggings all 3 were so thin you could see my underwear! How ridiculous! They looked great but not made well at all! My first pair "the luxe" got a whole the second day I wore them! Never buy from here and don't recommend to anyone! Garbage!
Date of experience: January 1, 2023
Hello Hope,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Had an overall good experience shopping on their app. Had trouble scrolling through the pics of each outfit as the pictures don't easily scroll. But Customer Service was great. Shipment arrives earlier than expected.
Date of experience: May 19, 2022
Hello Samina,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Very disappointed in the shipping time. I am a new customer who ordered over a week ago and my order has still not shipped. These workout clothes better be amazing, or I will be cancelling membership immediately. I also tried the "Contact Us" link on the site, but it appears that is down too. I'd rather shop Amazon.
Date of experience: June 19, 2017
Hello Dawn,
Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
Bought an outfit, it was alright. Nothing to write home about. Then I realized they were charging my card $50 per month for not buying anything. Very crooked business model. Nothing "free" about the. Rewards membership. Stay away.
Date of experience: April 11, 2016
Everything came arrived almost perfect one of my joggers has a hole in the pocket so I can't put anything in there. Other than that little hiccup I'm satisfied and will use their products hopefully with no more holes in the clothes
Date of experience: January 4, 2023
Hello Jeffrey,
It is with great regret that we received your feedback regarding the item that you've got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fabletics products are high quality and comfortable. I do find the automatic renewal every month too much. They don't give you enough time to cancel & I think the subscription should be quarterly, not Monthly.
Date of experience: September 4, 2022
Hi MaryAnne,
Thank you for sharing your feedback regarding our products and the VIP membership! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
Great selection but a bit frustrating to find things you like/want and they are out of stock on sizes or colors preferred. Wish I could ONLY shop my size and In-Stock options. Using website is a bit clunky but overall fine. Payment screen is quick. Shipping was super fast! Loves that as well
Date of experience: May 19, 2022
Hello Natashia,
Thank you for writing a review! Your feedback about the availability of our selection is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
After ordering power hold 7/8 leggings, I purchased another pair that was poor quality, thin, and itchy fabric. Getting in touch with customer service is a lengthy task, and by the time you return items they are likely to be sold out of what you want. Good business in theory, but quality doesn't stay consistent with pricing.
Date of experience: September 26, 2020
Hello Laure,
We are sorry to hear about your negative experience with our products and service. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
The leggings and shorts I ordered are such low quality; there is no way I ever would have paid full price without the new member discount. They're uncomfortable and not squat proof. They remind me of something I'd buy from Ross or WalMart.
Date of experience: August 1, 2021
Hi Breanna,
We appreciate your feedback on the quality of the leggings! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
So far it's been hit or miss with the sizes and fit. Not having a store makes it really hard to try something on because shipping usually takes forever. For this reason alone, I'll probably just stick with Lululemon for my athletic gear.
Date of experience: March 1, 2023
Hello Benjamin,
Thank you for sharing your experience with the products you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I absolutely love these shorts. So comfortable. Easy to clean. Great construction. Got them at terrific price but the monthly membership is too much money for me and I do not buy clothes on a regular basis.
Date of experience: May 1, 2023
Hello Christopher,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.
Best,
Allison
Just skip this company! Go shop local and save shipping! They have horrible customer service, take money out of your bank account without permission and you will Never get to actually talk to a live person!
Date of experience: April 10, 2015
Terrible! Got roped into an "Exclusive" Membership! Absolutely NO followup on their Orders. Told me the order would be there TODAY. Never showed, Next day never arrived, a Week Nothing! I had to call them to find out where it was! Nothing about "your order will be delayed" or anything! You are just left wondering! UGH! They want their money up front and then to Hell with the customer!
Date of experience: September 1, 2022
Hello Dirk,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Gen,
We are glad you are enjoying our products! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth