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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,900
Neutral
299
Negative
1,380
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user jamieg391
South Carolina
1 review
0 helpful votes
  • Send Message
March 1st, 2021
Verified purchase

Every time I order from Fabletics, it takes at least a month for my items to arrive. Tracking info is never updated. Chatting with support isn't helpful because they don't know where the items are either.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jamie,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Thumbnail of user maryg2293
Utah
1 review
0 helpful votes
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November 23rd, 2021

I have called to cancel membership 3 times within 4 months and was assured it was cancelled. However, the fee is still being taken out of my card. Beware! This company does not follow through! Very frustrating!

Service
Value
Shipping
Returns
Quality

Date of experience: November 23, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user lucias87
California
2 reviews
0 helpful votes
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March 3rd, 2022

Walk into Bellevue WA store as I needed some black leggings. Paid full price non member
1. Over priced
2. Don't last 3 times I've worn them and they are coming apart at the seems. No it's not a small size they are the perfect size
Will never ever buy these again

Date of experience: March 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We apologize if the quality of our products fell short of your expectations. Our member services team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Thumbnail of user katel380
Canada
2 reviews
0 helpful votes
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May 24th, 2022
Verified purchase

I went a size up from what I usually order to accomodate some post baby weight gain, so imagine my surprise when I get my leggings and they're *the exact same size* as the ones I've ordered previously. This isn't body positive at all.

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about our product's sizes. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user elizabetha1471
Indiana
1 review
0 helpful votes
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January 19th, 2022
Verified purchase

The cute stuff I would like to purchase is never in stock. I totally understand the marketing advantage of how a limited amount of an item creates urgency, but I've been to your site more than a dozen times to look for ways to spend my credits and left the site not making any purchases. If my only choices for my size (L-pretty darn mainstream) end up being olive green or rust one more time, I'm going to stop my VIP membership. There were two times I did try to buy some basic black leggings & mens shorts that appeared to be in stock (Black Friday & a date at the beginning of Dec.), but during checkout I was not able to "verify" my physical address. It most likely was a software problem as I've purchased and received things from Fabletics at this address before. Bummer! I like Fabletics' products and would like to actually buy them.

Date of experience: January 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for taking the time to share your feedback regarding the availability of our items online. Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you right away.

Best,
Mary

Thumbnail of user bradleyb211
Arizona
2 reviews
0 helpful votes
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December 1st, 2022
Verified purchase

Be careful with this place. Their products are great, no issue there. However, they automatically set you up on a monthly billing cycle after your first purchase of 54$. Once I realized that I already lost the money I "saved" from the online deal they gave me.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brad,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user teresad238
Tennessee
1 review
1 helpful vote
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July 31st, 2020
Verified purchase

Wanted to purchase workout gear for my hubby from their new men's line. Either out of stock or not in stock for men who wear a larger size. Also the women's line is very repetitive, with mainly leggings and sports bras.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Teresa,

Thank you for sharing your feedback regarding the availability of our selection! We value your feedback. Our Member Services team will be contacting you within 48 hours for further assistance.

Best Regards,
Nelle

Thumbnail of user bridgetw102
Wisconsin
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Wish there were more capri-length leggings, especially in larger sizes. Not everyone wants to wear their sports bra as a top. Please consider the design of outfits and tanks to allow more modest coverage.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bridget,

Thank you for sharing your feedback regarding the items that you purchased! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user braddj3
Oklahoma
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

Their products are crap. Worn and washed maybe 3 times and stitching is coming undone. They won't stay up above my belt line on the back and I have a normal not overweight body. Bad design, Chinese crap, don't buy. It takes about 20-30 minutes waiting for responses from idiots to cancel your monthly plan. These people are scammers.

Date of experience: October 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bradd,

We are sorry to hear if you are unhappy with our products and services. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jenniferl2854
North Carolina
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Always easy to order. Everything arrives rather quickly. Love the apparel! Every piece is high quality and lasts forever! My daughter and I have a great collection of Fabletics including shoes! Shoes are the only thing that have worn out so far after approximately 500 walking miles!

Date of experience: October 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user brycea41
Illinois
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I'm not upset or anything just one of those people who loves obsessively tracking packages. This newgistics gives me no info and then has updated to say I will receive the package the next day for about 3 days in a row now. Still don't have the shorts.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bryce,

Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.

Best,
Dean

Thumbnail of user emilys604
Ohio
1 review
2 helpful votes
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August 5th, 2020

The clothes are fine, pretty average, but the VIP monthly charge system is predatory. You can get similar-quality athletic clothing at many other companies. I'd avoid fabletics for the monthly fee alone. It's difficult to cancel and they won't issue refunds.

Date of experience: July 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emily,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program works. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kerrickh
Texas
1 review
0 helpful votes
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August 2nd, 2021

The clothes I've gotten from here have been great. But the website is so slow nowadays you can't even order anything. I've tried it on 4-5 different devices and each one is too slow. I contacted customer service email to stop my subscription and got no response. Fabletics, go get yourself a CIO.

Products used:
shorts, pants, shirts

Service
Value
Shipping
Returns
Quality

Date of experience: August 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kerrick,

We are sorry for the negative experience you have encountered when navigating our website. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user jerryd675
Louisiana
1 review
1 helpful vote
  • Send Message
June 1st, 2022
Verified purchase

The membership policy is a little deceiving. I agreed to join something that would cost me money every month without really realizing it. Also the processing/shipping time was pretty ridiculous. I made 2 other orders from different companies after placing the order for my shorts and received both packages days before my shorts came in

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jerry,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership and shipping time frame. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user kevinh2000
District of Columbia
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Stuff is pretty good looking, but a little loose fitting. All shorts need strings, since elastic isn't that strong. Delivery has consistently been longer than expected. Prices are fair when it is on sale.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kevin,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user kerrya77
Arizona
1 review
0 helpful votes
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August 12th, 2020

I was not aware that I was getting involved with a " membership" and now I'm out almost $900! They just kept charging my PayPal account. When I accepted the first discount I didn't read closely and I didn't notice the $49.95/ month charges for quite a while. NOW my credits ( whatever those are worth) have EXPIRED. So, money loses its value somehow. Plus, I was charged twice in July. I attempted to call. I waited over 17 minutes while being informed I was # 73 in the queue and my wait would be less than 3 minutes. This was after I tried 4 times to "chat" online. The chat took several minutes to connect, only to lose connection. I am sick about this and I cannot get any assistance. I'm not even sure if I actually cancelled my membership or not. The website account info is a nightmare to figure out. Do Not Join Fabletics

Date of experience: July 13, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kerry,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership works. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user nolar19
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I have been a Fabletics subscriber for years and have been really happy with my orders- especially the pants and sports bras. They were much better than anything I've found available in stores. The only thing I would want to be aware of before ordering is that there are delays when shipping to Canada, so order well in advance.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nola,

Thank you for taking the time to leave a review and your feedback about our shipping service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user samantham1047
Samantha Q.
New Jersey
1 review
1 helpful vote
  • Send Message
December 1st, 2021
Verified purchase

Fabletics has high quality clothing for a somewhat reasonable price. My biggest complaint remains that they insist on making every matching set a crop top or just a bra. So many women do not want to workout with their back and stomachs out. The crops and bras are great for the optics of social media/online, but we need significantly more options with full shirts!

Fabletics has pretty good customer service and they are quick to resolve any issues that may arise.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Samantha,

Thanks for writing a review of our current styles! We'll make sure to share your feedback with the appropriate team. Rest assured that you can expect more styles and sizes usually, at the beginning of the month as we try to make our designs fun, new, and fresh and we are doing our best to keep up with the demand.

Best,
Cathy

Thumbnail of user karib183
Kansas
1 review
0 helpful votes
  • Send Message
October 5th, 2022
Verified purchase

Hello,
I put my account on hold then found a charge. I don't prefer your advertising it's practically pornographic.
I do appreciate how well customer service fixes problems.
Leggings I bought in the past are now thinner an see through

Date of experience: October 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kari,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user lu14
Washington
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I have 3 orders going currently all shipped within 1 day but take several days for any activity on same shipping labels and now items that said they would arrive in a week are now saying possibly 2 weeks. My whole family wears Fabletics, including my husband and 16 yr old son for me they are the best leggings I've found but gotta do better about not letting it sit in your warehouse for days after creating the shipping label.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Liz,

Thank you for writing a review! We are sorry to hear that you are not pleased with our shipping process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user jenna55
Pennsylvania
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Love the leggings! Wish there was a better selection in store, but I'm typically able to order what I want. Love the sales and discounts for members! Not crazy about the sports bras. Overall very happy with my purchases!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user heatherd1247
Mississippi
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

I've used Fabletics for other family members, primarily for shorts and leggings. I am 5'9 and ordered a pair of women's sweatpants for MY first purchase. Not only did they take forever to arrive, which is pretty typical for Fabletics, they were also super short... and I'm by no means super tall.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Heather,

We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user jeremyj650
Virginia
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I have never had a delivery take such a long time. And I've ordered things from China.
It actually took over 3 weeks to get two pairs of shorts!
Then the shorts have no lining (which could be my fault), but they are 100% see through.
What a terrible design! Will not be ordering from them again.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeremy,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user jennifern1382
Virginia
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Fabletics did the right thing the other day by agreeing to replace the lost package that was reported to be delivered in June of this summer despite our porch camera not being able to confirm said delivery occurred. I still have major struggles with the website as it is not often very intuitive or user friendly- for example, when you go to initiate a return, the printing label does not automatically pop up as a printable. In fact... I am still searching for that shipping label so that I may complete my latest exchange because once again... their shorts sizes are so not true to form. So frustrating.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jennifer,

We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user emilyp295
Idaho
1 review
42 helpful votes
  • Send Message
June 12th, 2020

Don't get involved here. It may seem like a good deal at first, but then you have to remember to skip or buy something every month. On top of that, you recieve cheap quality goods, that may look super cute, but fall apart. After only a few wears that were just around town and such, the crotch of two of their joggers got a run that turned into a huge gaping hole. Customer service did not care as I was just slightly outside the return window

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emily,

Thank you for writing a review! Your feedback is important to us, and we would like to address your concern with our products as well as our customer service. Our Member Services Team will email you within 48 hours to further assist you.

Best,
Dean

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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