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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,119 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

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Positive reviews (last 12 months): 53.1%
Positive
1,906
Neutral
300
Negative
1,385
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,119)

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Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user duket31
Oklahoma
1 review
0 helpful votes
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February 16th, 2025
Verified purchase

I've bought 3 pairs of joggers and every pair I've loved. After I bought the first I knew I had to have more so I bought two more and they fit and feel perfect.

Date of experience: February 6, 2025

Thumbnail of user karenp3161
Pennsylvania
2 reviews
0 helpful votes
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January 12th, 2025
Verified purchase
• Updated review

I always love my Fabletics products. Can get enough. Apparently, since I have about 40 pair of leggings, not including the other items, I'm really liking them.

Date of experience: January 2, 2025

LOVE, LOVE, LOVE!
October 12th, 2024
Verified purchase
• Previous review

I love the products, great sales events, easy returns! Perfect!

Date of experience: October 2, 2024

I LOVE Fabletics!
June 15th, 2024
Verified purchase
• Previous review

Appropriate name because these leggings are Fabulous! They don't fade, don't lose stretch, and I've never torn a pair!

Date of experience: June 5, 2024

Thumbnail of user ms.prudencem
South Africa
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

I am well pleased with the customer service, quality, and everything else, however my complaint is as in the previous years, Fabletics brings promotional offers at times only accessible to customers in the US, which at times being a customer in Africa i am discouraged and i feel that i will always be the paying customer and never benefitting of the other initiatives of the brand.

Date of experience: January 2, 2025

Thumbnail of user amym5225
Michigan
1 review
0 helpful votes
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January 13th, 2025
Verified purchase

I've been very happy with everything I've bought so far. Customer service has been awesome when I needed to exchange an order. Shipping is fast. I will definitely keep purchasing from this company

Date of experience: January 3, 2025

Thumbnail of user heatherx71
Missouri
2 reviews
0 helpful votes
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January 12th, 2025
Verified purchase

Extremely poor quality of clothes now. Years ago I had leggings that lasted what seemed like forever now I'll be lucky if my clothes last very long at all

Date of experience: January 2, 2025

Thumbnail of user ginam1503
Texas
1 review
0 helpful votes
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February 15th, 2025
Verified purchase

I came in shortly after opening on for the VIP sale and event. This was the first time I come to an event in store, upon entering I was greeted by the ladies behind the counter. I was eager and excited to start my experience. I went straight to the leggings area awaiting for someone to approach to let me know about the deals or to ask if I needed any assistance and unfortunately that never happened. I took myself back and forth to the fitting room and the associates walked by me several times, but I was never asked if I needed any help or even if they could hold the merchandise I had on me to be held behind the counter. It wasn't until I had a question I went up to the counter and the associate assisted me and asked if I she can my items behind the counter while I still shopped. I was there early on purpose to avoid a big crowd and the store was not busy when I arrived. The floor associates stayed in the front the entire time and never approached me in the time I was shopping. Even though this was an VIP event I did not at all feel like an VIP for this brand, which I genuinely love. As someone who used to be in retail management I'm disappointed that I didn't receive the basic customer service on the sales floor, it wasn't until I went to counter I got helped. The lady who checked me was very kind and I was excited to pick out a tote and receive the hydro jug for my purchase. This review was not at all to come for the brand, just in hopes management sees this and create a better shopping experience in store for the future.

Date of experience: February 1, 2025

Thumbnail of user mittieg2
Georgia
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

My granddaughter loves the hoodie, pullover top and high waisted flare bottoms. She loves the color purple. They have a wonderful fit. She looks great in them.

Date of experience: February 2, 2025

Thumbnail of user justinh1419
Illinois
1 review
0 helpful votes
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January 11th, 2025
Verified purchase
• Updated review

Not a big fan of the subscription based model. I always end up missing the window to skip and I waste money just sitting there as items are never in stock. Huge deterrent.

Date of experience: January 1, 2025

Silly concept with average clothes
October 11th, 2024
Verified purchase
• Previous review

The concept is just plain dumb. Ditch the subscription concept. It's dated, annoying, and actually deters customers like myself. What you want is almost always out of stock and the colors and styles get stale after awhile with no refresh unless it's for a "limited time". Clothes themselves are just ok. Are they as good as Lulu? Not even close. Much lower quality but still decent clothes for the price. Their manufacturing (likely in China) is very inconsistent and if I get two pants of the same style and size but just different colors, one will be 1-2" shorter than the other and more loose in the thigh area. They are really all over the place when it comes to consistency, same with shirts. I ended up canceling my membership because it just became an annoyance more than anything. They lacked new colors or styles of what I wanted and I had to go through the hassle of skipping each month. I'd rather pay a little more with more consistent quality and sizing and buy without the silly membership.

Products used:
I bought several pairs of pants and polo shirts.

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2024

Thumbnail of user kerib183
Florida
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I was not aware I would be charged $59 a month after
Sure it was in there some how but very dishonestly l.
I was charged $120 before I realized it and only ordered one time.
NEVER AGAIN
I will let everyone know about this sly move.

Date of experience: January 1, 2025

Thumbnail of user gg450
Texas
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

I ordered a pair of scrubs thinking they were teal and when they came, they were a dark blue, and I was very upset because I couldn't wear them to my nursing class because of the color

Date of experience: February 2, 2025

Thumbnail of user melaniel710
Pennsylvania
1 review
0 helpful votes
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January 17th, 2025
Verified purchase

Not only do I strongly dislike the leggings, I was charged two times for $60. After LONG phone calls to get refunds, I was told I was being charged because I had gotten large discount. NEVER order from this company! If I hadn't paid attention I would never have known I was being charged. I have told everyone I know to avoid scam company!

Date of experience: January 5, 2025

Thumbnail of user jenniferj3746
Texas
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

This order (Placed 10/30/24) was the first time - and it's happened twice since - that I went through the rewards shop in an attempt to redeem points for items listed there. In every instance I followed all appropriate steps but didn't realize until after the purchase was completed that I was still charged for the item in question. On the third occurrence (order placed 12/22/24) I called immediately to have the issue corrected. I was then told my only options were to cancel the order and have the customer service rep help me place a new one, adjusting the price as necessary, or wait until the order was shipped to call and receive a refund. I was never assured that they would try to fix the problem on the back end, simply offered a bandage work-around to address my specific order. In any case on this third occurrence I opted for the second solution offered, calling on 12/30/24 - the day my shipment arrived. When I called to receive the refund it was difficult to communicate the issue (despite the fact that the previous rep told me they were leaving copious notes on my account). When all was said and done I only received a refund for the item price, and not the applicable taxes and fees which were calculated with the item's price (which should have been 0, as it was redeemed for points) included.

I'm about fed up with the customer service experience here, and on top of the low-quality fabrics and construction issues I've been seeing lately, I'm thinking this isn't where I want to spend my money anymore.

Date of experience: January 2, 2025

Thumbnail of user matthews4974
California
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

The website looks great but doesn't want to load or function properly. I was really excited for a Christmas sale you had to buy some of the slim fit golf pants. But every time I tried to go to the site to buy them, the site would error out and I wasn't able to get the pants. Frustrating.

I live in a colder climate and I would like jogger pants that were heavier material, and not sweatpants material.

I like the clothes that I bought in my introduction to Fabletics, but my experience since that purchase is always one of overpromising and under delivering.

I am still hopeful that I will be able to have an experience that will prove that wrong.

I love the direction Fabletics is going and I'm looking forward to the day they get there for me.

Date of experience: January 1, 2025

Thumbnail of user nicolem3870
Michigan
1 review
0 helpful votes
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January 11th, 2025
Verified purchase
• Updated review

I've ordered multiple times, I always LOVE their clothing. Things run true to size a lot of the shirts are cropped but that's the style. Easy to cancel membership too. A wonderful company!

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2025

Love everything I've ever bought!
December 16th, 2024
Verified purchase
• Previous review

Great quality, fast shipping, good prices!
Highly reccomend!

Date of experience: December 6, 2024

Thumbnail of user katieb1404
Texas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Last month I opted out of the extra charge but it happened anyway. Is there a secret other than clicking the "opt out" square? I really don't need anymore pants at the moment.

Date of experience: January 1, 2025

Thumbnail of user keishaj86
Michigan
1 review
0 helpful votes
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January 17th, 2025
Verified purchase
• Updated review

Comfy sweatpants, perfect for the cold weather that rolled in today. The fleece lined everything is great. Glad I got a few pairs before they ran out.

Date of experience: January 5, 2025

A plus
June 14th, 2024
Verified purchase
• Previous review

Comfortable and good quality. I especially love the pants with thigh pockets

Date of experience: June 4, 2024

Thumbnail of user mikeb6323
Texas
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I don't think the membership is explained as clearly as it should be. Just realized my wife has been paying a month fee from a one time purchase over a year ago.

Date of experience: January 1, 2025

Thumbnail of user josem4136
Massachusetts
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

Good clothes but limited on styles. Pricing is ok, still on the fence about subscription based pricing. Seem new VIPs get better deals than current customers

Date of experience: January 1, 2025

Thumbnail of user pattyh741
Washington
1 review
0 helpful votes
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January 17th, 2025
Verified purchase

The leggings do not wear well and in certain places ball up immediately. Very frustrating not to mention disappointing! Wish I could return them. Won't buy in the future.

Date of experience: January 5, 2025

Thumbnail of user dawnc1768
Illinois
1 review
0 helpful votes
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January 14th, 2025
Verified purchase

Just flat out dissatisfied. Product not what I expected. Very uncomfortable material. Glad I didn't pay the original price. Because dissatisfied wouldn't have been my choice of words

Date of experience: January 4, 2025

Thumbnail of user josephinel210
Washington
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I love Fabletics's clothing. High quality, durability and attractive. I'd love to see more clothing that covers the rear end: like longer light weight jackets

Date of experience: January 1, 2025

Thumbnail of user salomono3
Ohio
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

My experience so far has been a little disappointing. Fabletics has great styles. I'm great looking clothes, but the selection, and then the quality has been less than desirable. I'm bought some pretty expensive shirts, and they fell apart in the washer. Like I said every time I tried to go on the side to look for close my size. It's never in my size. If it's on sale, but it's always in my size if it's not on sale. Who knows how that works or if I go to the store and I want to be a new member than the sizes are available. I just think it should be available to members instead of just reserving some for new members. I understand that you wanna get customers, but if you don't take care of your existing, you won't have a customer base at all.

Date of experience: December 10, 2024

Thumbnail of user kathyg2456
Oklahoma
1 review
0 helpful votes
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February 12th, 2025
Verified purchase

I had a $30 "gift" from HP through Nift, and I started an order with Fabletics, I tried several times and could never see how to use the $30 gift, so I paid for the times myself. I felt like I'd been scammed.

But I received the items, I really like them both, however the top was too small so I sent it to my daughter and she loves it.

Date of experience: January 2, 2025

Thumbnail of user karend4762
Pennsylvania
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

Love their sales!
Allows me to purchase things I wouldn't normally buy when they're full price. On occasion, my size isn't available but that's ok. It keeps me from spending too too much.

Date of experience: January 2, 2025

Thumbnail of user mariac5541
North Carolina
1 review
0 helpful votes
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January 11th, 2025
Verified purchase

I have noticed that for new customers they often get discounts for $20 leggings but as VIP's I pay $70 a month and the choices that are actually with my credits are very limited. And when I find something I like they do not have my size with is a normal size medium or they do not have "short" in leggings thus I can not purchase. I have also tried to purchase in store and all stores (three) I have visited in CA and NC do not have short in leggings. I wish I could use my VIP money to buy multiple items that add up to that price not a single one.

Date of experience: January 1, 2025

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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