Fabletics

Extremely disappointed. I placed two orders in November for Christmas and still do not have the merchandise. The customer service outlet is a call center that obviously doesn't care about the company itself. I did learn that after 20 BUSINESS days I can waste another 4 hours of my time by calling the call center again to request a refund. I understand delays this time of year, but 4 weeks and still no status update from the shipper? Fabletics get it together and find a shipping outlet that actually provides service. You've lost my business.

I have ordered several pants. I like the feel of the high side chinos. However in the website, it clearly states that they are wrinkle resistant. This cannot be further from the truth. Straight out of the laundry they are wrinkled. Within minutes of wearing them after a little ironing, they are wrinkled.
Also, I wish you had shirts abs jackets for tall men. And larger sizes. Like a 3xlTall.

Those guys just started taking $49.95 from my 14 y. O. daughter's account each month. We called, asked for refund and cancelled. To our surprise, they continued charging the account in the next 2 months and when we called, they said "sorry, there's nothing we can do". They are simply trying to squeeze consumers that are not paying attention, or the ones that would not know how to deal with the issue, like my daughter. I believe these practices are corrupt and have to be reported!

Very slow shipping. In todays time it should not take two weeks to receive any product. I can order items from overseas faster than I can get a domestic shipment from this company. If you order now you might get your order by Christmas.

My first few orders had no problems at all but my most recent order was shipped in 2 separate shipments and both showed delivered on the same day but I only received 1 part of it. When I called they told me that it would take 3 business days to figure out what was going on. At the end of 3 days I got a email with another tracking number. Not sure what happened but glad it was fixed.

Placed our order and received tracking info that originally said we would receive it within 4 days, then it changed and kept saying label created but no dates, then changed again and again, finally had to chat with someone regarding order who said shipping can take up to 16 days! Come on Fabletics you can do better than this! Amazon can get items to me next day. Items are great, just be prepared to wait forever for your items. Disappointed and afraid to purchase more items.

It's a pain to cancel. You have to use their automated system which doesn't work very well and will just hang up on you repeatedly if it can't figure out what your saying. Not worth the aggravation. There are many other stores that have similar clothing for similar prices and much better service. Not to mention if you miss the short window to skip the month they automatically charge you $$.

I ordered 2 pairs of leggings (2x£24) 5 weeks ago and today have been charged £50 for a ‘VIP membership' which I didn't authorise.
Check the small print guys!
So disappointed and the leggings are such bad quality too - I want my money back!

It supposed to be like lululemon but at a fraction of the price. With what you're paying in membership fees plus the cost of the discount it's really about the same if you buy lulu on sale.

Quality wise lulu is still better imo.

I love fabletics product! I work part time at a gym, and work out almost everyday, and their stuff is top notch. The leggings NEVER slide off, tops are super comfortable and fitting, and it's all really easy to wash. 10/10 would highly recommend

I have been getting your power hold leggings for a few years either in the store or online. My first pair lasted me for a couple year with heavy wear. The couple pairs I received last time are thinner and strings on every seam. I have only had my newest pair for around 6 months and they already have holes in the crotch and thigh area. Quality is not what it use to be at all!

It is hard to order because your credits only apply to a few amount of outfits. Credits can't be applied to other items and the cute outfits sell out of certain sizes fast. The clothing is very nice however its damn near impossible using your credits as the policies are not customer friendly. I would not ever recommend this to anyone. I wish they just let you use your money on anything on not a few slapped together outfits in the 49.95 category that never has enough inventory.

Always incredible deals and products that are great value for the prices especially if you're a member of monthly subscription programs! Wear Fabletics from gym to work and out and about all the time!

In accordance with earlier comments, the clothes are rubbish, they feel and look cheap and tacky. Kmart and target offer better options. They do sign you up for VIP and then when you challenge or query if they don't respond. I had to cancel my credit card to stop the charges. What s joke and what a terrible experience. I cannot stress AVOID this site like the plague.

I love the Fabletics brand and material, only when it's consistent. It seems like I order the same shirts, and they all come in different lengths stating that they are the same size. Also, when I try to return it or get a refund, the call operator doesn't do an excellent job helping me exchange said items. I had to cancel my membership because of this. Very unfortunate.

After placing an order of two items and waiting over a week for them to arrive, they are finally here. One of the leggings is DIRTY and looks like it was worn before. Even the stitching in the back is broken. How embarrassing! Why would you ship such thing to a client?

Crooked company. Scam all the way. Bought from the site, then found out they were charging my card 50 buck per month. Nothing "VIP" about it. You eventually pay for it. Will never purchase from here again... especially after having to cancel my card.

I had an issue with my purchase. Called the help line, and it took way longer than it should have to get things straightened out because the worker could barely speak English. Very frustrating. Outsourcing your help line to people who can not speak English for people that are already upset about their order is not a good idea

I ordered pants off of this website. I did not expect them to unlawfully take $49.95 out of my bank account. I am so angry that I called them and they said that if I do not keep purchasing then I am charged. I told the guy that they should send notifications on it because the process which they are going by is illegal. Still waiting for my refund because now this broke college student cant catch an Uber ride home for winter break. I want my money back ASAP!

I ordered TWO pairs of these leggings in my normal size but because the material is so thick and not like active wear they were extremely tight and hard to get on. Once on, they are stiff and uncomfortable to sit in, i can't imagine doing an actual work out in them. I then bought a pair of joggers and sized up to a Medium thinking their brand just run small and I swim in them because they're so big. There inconsistency of sizing makes me want to never ship this brand, especially because the majority is online and returning is inconvenient.

I love Fabletics! They are so easy to purchase from. Their customer service department is one of the very best I have ever seen. If you have any question or problem or a return, they are available 24/7 and you actually get a live human being! They quickly take care of whatever your needs are and you can also order from them by calling their number. They also have a long 90 day fit guarantee. However their sizing is so consistent that I have only needed to return a couple of items out of probably 50+ orders. I will continue to be a loyal customer and have started purchasing for several family members who now also love the brand.

Kept getting error message when trying to purchase through the website, so had to work with customer service which was frustrating. Shipping is always extremely slow, but this was even more so than usual.

You have the option to shop here and there, or as a monthly VIP. Know what you are signing up for. Most the people who are leaving one star reviews did not properly read and follow the website. It gives you the option to "Check out as VIP" which means you sign up for the recurring service. I have had no issues so far and am very excited for my next outfit. Should it maybe be MORE clear? Yes. But does it plainly say that you're checking out as VIP? Yes. If you didn't know you signed up for the recurring service that's your fault, not theirs.