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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
299
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,120)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user jaidena2
Maryland
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

We have very hard time finding right sizes. They're always out of stock. Website doesn't filter well either... If you click size your looking for options pop up then when you click on them "out of stock"

Also we never got our order. Said shipped and delivered and never got it

Date of experience: June 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaiden,

Thank you for taking the time to leave a review. We apologize if you experienced some website technical difficulties and you never got our order. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kimp526
GB
1 review
3 helpful votes
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January 12th, 2021

Bought a couple of leggings which I absolutely love. Great fit and don't slide down when exercising. However, I was very shocked when I checked my online banking account and noticed they had taken £49. Total panic set in as I knew I hadn't ordered anything. After further investigation I established that when I ordered my new sports wear I was signed up to VIP membership but was not aware of the cost or that they would be taking money from my account without authorisation every month. Rang them and they are returning my money and cancelled the membership. Good job I checked!

Date of experience: January 12, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kim,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user rex.seute
Virginia
1 review
0 helpful votes
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January 10th, 2023

Wife made a single purchase and apparently was signed up for a $49.95/month membership that she wasn't aware of and didn't request. Almost $500 later, we figured it out what must be happening. When she signed on to the site, it showed no membership. She emailed, chatted and called. "Customer Service" cannot find her membership in order to cancel it, but the billing continues. Of course she got no benefits from this so-called membership. If this isn't a scam, I don't know what is.

Tip for consumers:
Be careful. You will probably be signed up for a membership. Use a one-time credit card code.

Products used:
Bras

Service
Value
Returns

Date of experience: January 10, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user ailishu
New Mexico
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

It's been four years of fabletics and even though I skip plenty of months, I always make sure to build my credits up because you can't beat the quality for the prices! The first pairs I was gifted in 2018 are still as wonderful as they were when I got them. I'll be getting these for years to come, no doubt!

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Ailish,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy

Thumbnail of user sushmab16
Pennsylvania
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

First and foremost the tights are decent as long as you go a size up. Otherwise I feel the bands act like a tourniquet.
Lounge T- shirts and sweatshirts the quality is really poor. After 1 wear and no wash they already look like they are falling apart with the fuzz that comes through. Will Probably not invest in these anymore.

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sushma,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user josephm3537
Wisconsin
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I liked the leggings when I first started years ago but it seems like they are getting cheaper in quality. Also, I don't care for the whole having to skip months. I'm a very busy mom and remembering to skip can be hard.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user kellies114
Illinois
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

My first order with Fabletics could not have been better. With that being said, my second was honestly the worst, most unorganized and terrible customer service experience I have ever had. My order was placed on 8/15. As of 9/06, I have not received my order. After multiple attempts to see where my order was, no shipping updates were placed and no refund was ever issued. I fought and fought and FOUGHT with the representatives who kept telling me to call back in 24, 48, 72 hours to wait until my order came and they could process a return. I had to contact this company for days on end trying to get my $70 order refunded since I had never received it. 2 for $24 leggings really sounded too good to be true. Like I said, first order two years ago was a breeze. This order made me never want to try to purchase from this company again. I'll stick to Amazon or other retailers.

Products used:
I didn’t get any products because they never arrived. In my past order, the products were decent quality for the price

Service
Value
Shipping
Returns
Quality

Date of experience: September 6, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kellie,

Thank you for sharing your overall experience with us. We deeply value your business with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user gregorys811
Florida
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Always amazing and never dull. Me and my girl have built a great customer base relationship with the employees. We're always greeted and informed about what new in the store. Recently we've just did our black Friday shopping. I really like my membership

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gregory,

Thanks for writing a review! Fabletics promises to provide high-quality products for you as well as an outstanding member service experience. This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you!

Best,
Nelle

Thumbnail of user denices41
Indiana
1 review
0 helpful votes
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March 17th, 2022
Verified purchase

XL people do not look good in white and other light colors, our cellulite shows. We want to walk to lose wait but we don't want our legs looking like they are a bowl of cottage cheese has been shoved into our leggings.

Date of experience: March 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Denice,

Thank you for taking the time to write a review! We'd be happy to assist you more with your concern about our lack of style options. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user jaymew3
Georgia
1 review
15 helpful votes
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January 20th, 2016

Not only does this company let you know LAST minute that you will be paying $50 a month for this "affordable" workout apparel, they also lie about your first outfit being $25. They change it to being 50% off at checkout which will end up being closer to $40. I had to call and cancel the $50/month membership in which the lady tried for awhile to talk me out of it which was annoying. I received my $40 outfit in the mail and I'm not pleased in the least bit. Thin, cheap material. This company is a joke.

Date of experience: January 20, 2016

Thumbnail of user arielm180
Ohio
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Ad said 2 pairs of shorts for $24. "Forgot" to mention $54/mo."subscription" that was never really expressed outside of small print. Seems important to me… refused to waive even when I called to cancel and return. Scammers. Will never consider this brand again.

Date of experience: November 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ariel,

Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user kendras4
Canada
1 review
15 helpful votes
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January 15th, 2015

I'm wondering if all of you complaining below cannot read. The website clearly states what it means to be a VIP member. There is absolutely no scam involved and when you order your first outfit at 50% off it clearly allows you to accept the terms. I have serious concerns on the literacy skills of the people online shopping. Read before you click to get a good deal! It will stop a lot of these unwarranted complaints.

Service
Value
Shipping
Quality

Date of experience: January 14, 2015

Thumbnail of user veryf1
GB
1 review
7 helpful votes
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January 14th, 2017

Wow. Check the small print. Google "fabletics scam" before buying. You certainly can't buy a gift from these guys as you are automatically signed into a contract. Read their terms you'll see you are agreeing to pay them 44 pounds a month forever.

Date of experience: January 14, 2017

Thumbnail of user justina564
California
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Fabletics makes some good things - I absolutely love their sweats, so soft and comfy. Almost all of my exercise shorts and tees are Fab. But it can be really hard to find the men's clothing I want in stock. It feels like they make a bunch of it, but then don't reorder anything until every last men's item is sold out. They are always out of the sizes or styles I want.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Justin,

Thank you for taking the time to leave a review. We are very sad to know that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user kerric144
Texas
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Absolutely love my experience with this company the treatment I've received has been very helpful 1111 the look and feel of the clothes is through the roof I feel amazing and stylish in my workout gear it's just fabulous ten out of ten highly recommend this company you guys go above and beyond in customer service love you all

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Kerri,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user heatherj525
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have been a loyal client of Fabletics for approximately 10 years. I am a VIP member and enjoy the amazing products introduced every month. I purchase many items for my granddaughters and they love them. The clothing articles are well constructed and last a very long time without loosing their shape, colour and style. I would recommend Fabletics for anyone looking for high quality and stylish athletic, lounge or everyday wear.

Tip for consumers:
High quality, versatile products.

Products used:
Shoes, jackets, leggings, tops, hoodies, summer store as well as some men's shorts and jacket.

Value
Shipping
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user adriannah7
Ohio
1 review
2 helpful votes
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September 6th, 2019

I have no clue how anyone is willing paying this much for itchy, cheap feeling leggings. I only got a pair because they were having a 70% off sale and I regret even spending $24. I tried the leggings on once and immediately took them off and put them in my bag of clothes to be donated to charity. And of course the do t have a section on their website where you can leave a review and inform people. They must know they are garbage

Date of experience: September 6, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Adrianna,

We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user jordanf254
New York
1 review
0 helpful votes
  • Send Message
December 4th, 2022
Verified purchase

I did not expect the shorts to be extremely comfortable and soft. They fit perfectly well. They don't ride up or slide down and the pockets are an extra plus cause you can't even tell there are zippers on the sides. And as always the pocket for the phone is a plus. Beats having to carry the phone or wearing a phone case around the arm

Service
Value
Shipping
Returns
Quality

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jordan,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user rustyb66
California
1 review
0 helpful votes
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July 5th, 2022
Verified purchase

The outfits were super cute when I first joined and I bought a bunch. Slowly the design of the outfits went boring or weird. Who really wants to wear leggings that look like underwear, stupid. The best outfits are the one's associated to the team trainer. She's also the most inspiring aspect of the website. The team is marketing to a group I'm not in. I waited every month to spend my credits and for months found nothing. It got to the point where I was just looking for something to buy so I could cancel the membership.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Rusty,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user laurac138
New York
2 reviews
18 helpful votes
  • Send Message
February 16th, 2016

Your VIP Membership is the biggest scam ever. Unfortunately for me I did not read your website more carefully so I was enrolled in this ridiculous VIP Membership. You are lured into this scam with a "special offer". $29.95 for yoga pants and a sweatshirt. What a joke! Membership credit? Skip a month? Something about the 1st and the 5th of the month? It's so convoluted it would be laughable but it's not. I'm out of $49.95 and paid $29.95 for an outfit, which quite frankly I don't even like. The only resolution for me would be a refund of $49.95. In the meantime I will continue to give fabletics terrible reviews everywhere possible. No need to respond to this review nothing you could say would make me change my opinion or experience.

Service
Value
Shipping
Returns
Quality

Date of experience: February 16, 2016

Thumbnail of user sarak14
Kentucky
1 review
4 helpful votes
  • Send Message
February 12th, 2015

Total SCAM! You get the first outfit but the next month surprise a $49 charge to your bank account. Oh don't worry you can skip a month. Should have read the fine print I guess. Too good to be true is correct in this case. So disappointed.

Date of experience: February 12, 2015

Thumbnail of user jessicab58
GB
1 review
8 helpful votes
  • Send Message
October 16th, 2014

I like it seems everybody else has, has been sucked into this scam of a site! Checked my bank the other day to find £44 had been taken out! Worried I tried to figure out where it came from! Turns out it's from fabletics joining me to their vip membership! Rang them up to cancel and get a refund and he cancelled but can't get any refund so now I have have to buy another outfit just to use my £44 up that had been put in credit on there website! Never known anything like it!

Service

Date of experience: October 16, 2014

Thumbnail of user nathaliem12
South Carolina
1 review
1 helpful vote
  • Send Message
December 26th, 2017
Verified purchase

The outfits are so fresh and chic. I found myself wearing it more casually than actually going working out. I get a lot of compliments whenever I wear them. Far better than other brands out there... Even my hubby loves it... keep it up Kate... Fabletics forever!

Date of experience: December 23, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Nathalie,

Thank you so much for your recent business with Fabletics. It is members like you that help keep our lights on, and we couldn't be more grateful.

Stay fabulous!

Sherry

Thumbnail of user briand2166
Texas
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Tanks - same size but either too loose or tight, no in between, even within the same color

Shorts - they lose their vibrant color almost immediately after the first wash. Stain easily, water/ sweat marks that don't come out. Loose threads from the liner or waist band stitching.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brian,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user lorid544
Michigan
1 review
1 helpful vote
  • Send Message
January 22nd, 2022
Verified purchase

Purchased several pairs of womens underwear and they all started to disintegrate at the seams, liner came out. They refused to do anything than offer 20% off more, asked to speak with a supervisor and couldn't even get in touch with one after waiting over 20 minutes.

Service

Date of experience: January 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.

Best,
Jane

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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