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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
299
Negative
1,378
View ratings trends
229
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How would you rate Fabletics?

Reviews (12,120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user mindyh19
Washington
1 review
2 helpful votes
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December 25th, 2017

I placed an order using membership dues and they never shipped it. They created shipping labels, twice, but never gave a package to Fedex. Every agent I spoke with would look at Fedex's tracking info and claim that "shipping label created" and "estimated ship date..." meant it shipped. They repeatedly lied to me. I finally got them to agree to refund me, but it must be done by check. And, get this, their check will take 8-12 WEEKS!

Date of experience: December 22, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Mindy,

We are so sorry that this happened. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Sherry

Thumbnail of user sonyaj32
GB
1 review
0 helpful votes
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November 12th, 2020

I was so looking forward to getting some leggings that fit me. I ordered 3X where the website says 3X is UK 30, but when they arrived the labels all say 3X/22, and they look like a 22, there's no way they'll fit me. Very disappointed by this misleading website.

Date of experience: November 12, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sonya,

Thank you for sharing your feedback regarding our sizing! We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user paulps
California
1 review
0 helpful votes
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September 29th, 2021

My cart was suppose to charge $47.00 dollars and got charged $204. It has been more than 5 days and funds have not been reimbursed. Customer service I would make sure you immediately check you bank or credit card when you purchase to ensure they charge you the right amount.

Date of experience: September 29, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Paul,

We appreciate your feedback on your shopping experience with us! We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Cathy

Thumbnail of user camillef63
Maryland
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I like most of the styles that Fabletics have. Once I figured out my size, most everything fits and looks how it should. I just started buying from them and the clothes seem to be of good quality, are comfy, soft and fashionable for all ages. Unfortunately, unless the item is on "sale" most of if not all their clothes are extremely over priced (as it seems to be on other sites as well). I find that taking the chance and waiting that an item may go out of stock before it goes on "sale" has been my best bet. It's then that I find the prices more reasonable. Anything more than $25-30 for a pair of yoga/leggings is outrageous or for a sports bra. I'm really enjoying embracing this new style for myself and overall I'm happy with the quality of clothing I've bought so far.

Service
Value
Shipping
Returns
Quality

Date of experience: May 30, 2022

Thumbnail of user chrisg2647
Pennsylvania
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Used to buy the leggings all the time until they changed where the logo is located. Now it looks like I have something on my pants so I stopped buying them for my daughter and m

Date of experience: June 3, 2024

Thumbnail of user arthurw497
Maine
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Products are great. Go to market strategy needs to be scrapped. Need to make a commitment to being in stock on merchandise. Would have ordered more but the things I wanted were always out of stock

Date of experience: June 3, 2024

Thumbnail of user kelleyf93
Oregon
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

In general I'm pretty happy with Fabletics. I do think their items vary in hot they fit and how well they are made. I like the price point overall for member credits and what you get

Date of experience: June 3, 2024

Thumbnail of user erinc94
Massachusetts
1 review
3 helpful votes
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February 6th, 2018

I am was very disheartened that I inadvertently signed up for VIP member because I wanted the 2 pair of yoga pants for $24. I am bit dismayed at a wealthy well known celebrity would endorse this kind of business practice. Who that heck needs $49.99(curious amount) of athletic wear a month? Shame on me for not paying closer attention to my credit card statements. It was the holiday season and I work two jobs so I did not read my statements as closely as I should have. So now I PAID $124.97 for two pairs of mediocre yoga pants. At the very least I should have received a personal email reminding me that I was not ordering or skipping my monthly fee. Kate don't you have enough money already? Should add ZERO to rating

Date of experience: January 25, 2018

Thumbnail of user ashleym71
South Carolina
1 review
12 helpful votes
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December 13th, 2014

This company is the biggest waste and time and money I've ever experienced. Every month there is a $50 charge unless you go on the website and click whatever button. It's absolutely ludicrous. The clothes are $#*! and not worth the extreme headache. I can't believe a company would actually be founded on the idea that the first purchase is also a way to become a "VIP" member i. E. be charged for the rest of your life. How deceitful.

Tip for consumers:
Don't order from this company!!

Date of experience: December 13, 2014

Thumbnail of user khalidb21
GB
1 review
5 helpful votes
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February 9th, 2021

The rudest customer service agent I have ever come across. Her name is ‘GANA' she is rude, spiteful and horrible. She tries to belittle you and is not helpful in the slightest.
Leggings are cheap and misleading sizes.
Avoid this company at all costs all they want is your money! Would not let me cancel my vip membership and get my money back! Disgusting! Never seen anything like it in all my life.

Service
Value
Shipping
Returns
Quality

Date of experience: February 9, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Khalid,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user stetsons5
Utah
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

It's been fine the quality is okay, but for being a VIP member you should be able to receive stuff up to the value of that credit not just use it for one item that often times is priced less than $50. They really get you by getting you to sign up for that. I've ordered my last of things I can use from them and am going to finally cancel the membership.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stetson,

Thank you for writing a review! We are sorry to hear if you disliked our member credit usage polices! Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user carlac520
North Carolina
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I love Fabletics! I've become quite addicted. I love the deals, the comfort and support I get from my athletic wear. However, I don't like that I am unable to redeem the full amount of my member credit when making purchases on sale items. Why would I give $70 for a $24 item? It makes no sense. I believe changing this would allow me and others to take full advantage of our membership

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carla,

Thank you for sharing your experience with our items and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user justinh986
Colorado
1 review
1 helpful vote
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January 1st, 2023
Verified purchase

I hate all the deceitful practices. I bought shorts and two pair of pants that I'm very happy with. But fabletics automatically signs you up for vip membership. They don't tell you or it's in fine print that you are going to get charged monthly. Horrible way to do business. No need for it. Clothes are very good jus do business legitimately and you will get repeat customers.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Justin,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user katet28
Australia
1 review
16 helpful votes
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March 27th, 2016

I purchased a 'set' of clothing from fabletics in June 2015 for roughly AU$37. I thought it was a bargain! Not until last week when I was going through my bank statements did I realise they have been taking money out of my account since June 2015! It equated to AU$646.89! I can't believe this. I've just gotten off the phone to fabletics.com to cancel my membership and get a full refund as I did not knowingly sign up to spend approx. $70 a month on emails that went straight to my spam/junk folder! The man cancelled my membership right away and said that I would be fully reimbursed after I argued the point that it was a scam and I had been robbed. Allegedly I will be reimbursed, however they were not able to send an email with a confirmation of this and a reference number... So only time will tell. However, I have lodged a transaction dispute with my bank too.

DON'T USE FABLETICS.COM!

Date of experience: March 27, 2016

Thumbnail of user christae38
California
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

My son loves his athletic shorts with the liner. The fit is prefect for what he was wanting.

Date of experience: September 5, 2024

Thumbnail of user at420
New Mexico
1 review
10 helpful votes
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April 2nd, 2015

I did NOT sign up for the VIP membership but they automatically signed me up after I bought my first outfit. I don't appreciate misleading companies and wont be buying from them again. For those having the same experience with the monthly charge, deny the charge through your credit card company. I was able to get out of the membership and the automatic fee that had been charged.

Date of experience: April 2, 2015

Thumbnail of user jacksonb148
Jackson G.
Illinois
1 review
3 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

Signed up for a sale and was actually placed on a paid membership without my knowledge. Had to cancel that first. Ordered shorts, took 3 weeks to get in and came in and were too big. Exchange took another 3 weeks and the size fit better but they sent the wrong length. Just keeping these, sick of dealing with it. Overall shorts are good other than the waistband. It rolls and bunches up.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jackson,

Thank you for providing feedback regarding your shopping experience! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user larad42
GB
1 review
0 helpful votes
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December 11th, 2020

I'm outraged. If I could give less than 1 star I would.
My daughter became a VIP member not realising they were taking £49 out of my account for every month she didn't make a purchase. (Who spends money every month on exercise clothes?)
I have since cancelled the membership but am now being told I have to spend the EXACT money, no more no less, than each £49 token of which I have 3.
Firstly there is nothing I actually want to buy to the tune of £147 secondly I have not found an item that is exactly £49! So they take my money and then tell me what I can and can't spend it on. I'm outraged and will tell every one I can to avoid this company. Shame as the leggings my daughter bought were nice.

Date of experience: December 11, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lara,

Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user cf551
New Hampshire
2 reviews
0 helpful votes
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December 20th, 2021
Verified purchase

Materials are AMAZING - soft, stretchy in the right places. First order in a long time, still trying to figure out sizing based on style of each piece available. Thankfully what doesn't fit me can go to my kids - ha! I have been a paying member since the VERY early years of Fabletics... I've seen a lot of transformation (i. E. men's wear to no men's wear to men's wear again)... but the most stressful for me is that fact that I've been paying $50/month for a LONG time and now am worried about my member credits (used to be a monetary balance) disappearing. Please ease the stress!

Date of experience: December 20, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Carrah,

Thanks for your effort in writing a review of your VIP experience! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user hates2
Maryland
1 review
6 helpful votes
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November 14th, 2014

I encountered the same experience like many of you - order cancellation, was not informed (at least have the courtesy to let me know that my order was cancelled), email me and apologize for the 'noted issue' saying will give me a 50% discount and VIP member - this would mean I will get charged every month for $50 right?! And they are already giving 50% discount to VIP members for their 1st order anyway... so that's not a very sincere apology is it?

Tip for consumers:
Just don't shop at fabletics. There are many better athlete outfit out there

Service
Value
Shipping
Returns
Quality

Date of experience: November 14, 2014

Thumbnail of user kanew24
Tennessee
2 reviews
1 helpful vote
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July 19th, 2023

Ordered my clothes for the first time from them & was extremely disappointed when the tracking said delivered and there wasn't anything on my porch. I waited 2 days and reached out to the some shipping company (they recommended to do that first) & never got a reply. Sat in their online chat to talk with someone about it & never got connected with an agent. Called customer service and the only thing they could do was store credit. I took it up with my cc company & will NEVER be ordering from this company again.

Products used:
Socks, pants, and shorts

Service
Value
Shipping
Returns
Quality

Date of experience: July 19, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Kane,

Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user rosemariej1
Florida
7 reviews
29 helpful votes
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March 4th, 2015

So, I believe that the clothes are probably good quality and comfortable. My issue is that a promo came across my FB feed - $25 for your first outfit. Of course they had select pieces to choose from for this promo, which is fine. By the time I was finished and to the checkout my total was over $75! It just really turned me off to make me go through this sign up and shopping process only to find the lied about the promo price.

Date of experience: March 4, 2015

Thumbnail of user brittanyk100
Illinois
1 review
1 helpful vote
  • Send Message
September 30th, 2020

This company is a joke. I ordered 2 leggings and when i got them they were too small - so i mailed back to exchange. During that process i spoke to 3 different customer service reps who hardly spoke english and were not friendly. Now, 4 weeks later, STILL no leggings per my exchange. I called - they still haven't received them. What?! After 4 weeks?! I just wanted my damn leggings and now I want a full refund. Never again will i ATTEMPT to buy from this company. It's so celebrity endorsed and yet lacks any type of customer service.

Date of experience: August 19, 2020

Thumbnail of user shellyw164
Japan
1 review
2 helpful votes
  • Send Message
October 21st, 2021
Verified purchase

I ordered once and for months they kept taking money as a membership bank of sorts where u can spend your money when you want. I kept looking and saw nothing I liked. Then I look at my account and they turned my monetary value into credits. I contracted and canceled membership. I just went in to spend the 5 credits and can't even access the site now. They blocked me from access with the credits.
Brutal company it's actually money driven scam Kate Hudson should be ashamed of affiliation.

Date of experience: October 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shelly,

Thank you for sharing your overall feedback with Fabletics. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user heidio2
Mississippi
1 review
13 helpful votes
  • Send Message
November 11th, 2014

I wish I could give this company zero stars! Run, don't walk, away from this website- if they don't scam you on the VIP membership, they will cancel your order for no reason... and without even sending an email to let you know! Awful, just awful!

Tip for consumers:
No, just no...

Date of experience: November 11, 2014

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From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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