• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.2 stars from 12,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    849
  • Value
    856
  • Shipping
    834
  • Returns
    597
  • Quality
    815

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,898
Neutral
299
Negative
1,378
View ratings trends
229
See all photos
How would you rate Fabletics?

Reviews (12,120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1858) vip membership (468) credit card (343) vip member (276) kate hudson (211) sports bras (289) workout clothes (153) shopping experience (76) quality products (141)
Thumbnail of user sandrab2969
North Carolina
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Unable to find suitable workout wear because I want a top with short sleeves. I returned one pair of sad green color leggings. The refund went back on my fabletics account. I was unable to get a refund in the store or after calling their customer service. Hotel California - you can get in but you can't get your $ out.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user coleyr2
Texas
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

I love my purchases from fabletics! They are always in my weekly rotation of gym clothes 💗💗

Date of experience: August 5, 2024

Thumbnail of user cynthiad1528
Georgia
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

I've loved fabletics so far! I've definitely gotten some duds, but the return process is so easy that it doesn't matter much. The quality of the clothes is pretty good. They're way over priced if you're not a member, but if you are AND there's a sale then it's a steal! My husband enjoys their clothes too. The site is convenient and skipping a month of your subscription is simple. I have recommended fabletics to friends and continue to enjoy them so far.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cynthia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user jessicar1957
Washington
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

Fabletics became a part of my workout/lifestyle wardrobe about 3 years ago. From the moment i recieved my first pair of leggings it was evident quality and care go into the design and fabric of each item. The new designs and styles along with different fabric options makes Fabletics the first place I stop when looking for an update or addition to my wardrobe. Fabletics is one of the best gifts to give to active/stylish minded family and friends as well.

Products used:
Leggings, joggers, sports bras, sleeveless tops, scarves, pullovers, sweatpants, sweatshirts

Service
Value
Shipping
Returns
Quality

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user ering528
Idaho
2 reviews
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

I appreciate that I can find classic tights that always fit and deliver the quality functionality and style I expect from athletic wear. Fabletics has never let me down! Fast delivery and tons of options to choose from, and won't break the bank!

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Erin,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user brittanyh190
New Jersey
1 review
1 helpful vote
  • Send Message
June 12th, 2020
Verified purchase

I contacted customer service several times and even after I went to the post office and filed a missing package claim they would not replace it. I continually was disconnected. All of the outfits I have received from fabletics have been great but the moment one is lost in transit this very big company will not replace what has gone missing. The customer service is lacking and I'm out $50.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Brittany,

Thank you for bringing this to our attention! We are sorry to hear if your package went missing and for the negative experience you have encountered. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user deannaa194
Virginia
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

Overall my experience on Fabletics site is good. However the site needs better filtering. There is the size filter but it shows out of stock options for the size selected. This flaw wastes my time and was really annoying when I visited a later date for a 5 for something sale. I would say 90% of what I clicked into was sold out in my filtered size. Please make it a default not to show out of stock options when an item isn't available for the size filtered on or make it an option to select 'exclude out of stock'. On the plus side I love the items I purchased.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello DeAnna,

We regretfully note that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user briannaw122
Canada
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

I'm so happy with everything I've purchased! My leggings last forever and I wear them all the time for work! The sports bras fit great. I got my sister maternity leggings and she loves them! We are a very tall family and it's nice to buy clothes that actually fit properly!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brianna,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user aa217
Indiana
1 review
0 helpful votes
  • Send Message
October 13th, 2018

Besides the fact that they are charging you $49 for a whatever membership that it is not clear at all when you want to shop from their website, I am still waiting on my leggings to arrive after 2 months. I called 5 times to receive the return label. 5 times!

Date of experience: October 11, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello AA,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user ellend395
California
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

The membership almost isn't worth it. If we could bundle items together of our choice to make the best use of the credit that would make it worth it. As it is I skip every month and wait for sales because I never end up using the credits.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ellen,

It is with great regret that we received your feedback regarding how to use your member credit. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user nickc749
Nebraska
1 review
0 helpful votes
  • Send Message
March 16th, 2022
Verified purchase

I am pleased with the quality of the products, but the shipping is garbage. Things always say they are arriving on a certain date, then that date comes and goes and there is never an updated arrival time. So then you are just waiting around wondering when things might show up.

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Nick,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping process. We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user adrianag176
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Although the clothing quality is ok, sizing is off. I was, without my knowledge signed into VIP and it took me years to figure that out. That after buying 2 leggings. Once I'm done buying my 38 credits worth of clothing, I am not returning nor am I recommending this site.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adriana,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user titiannas
California
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

As soon as I walked in my shopping experience was wonderful. Greeted right away helped me with my crazy "wanting to color match" outfits. Extremely patient. I love coming here thank you to the Fabletics team!

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Titianna,

Thank you for the great feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics.

Best,
Mary

Thumbnail of user jackr996
New York
1 review
0 helpful votes
  • Send Message
September 25th, 2022
Verified purchase

Two out of the three pairs of shorts I received were horrible. Fabletics was very uncooperative when it came to exchanging the products. Also the website is bad. I would not recommend buying anything from them.

Date of experience: September 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi John,

Thank you for sharing your feedback regarding the products that you received! We always like to know what our members are thinking so we know where to improve.  Our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user kevinm4866
Virginia
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

I have been interested in ordering from Fabletics several times, but automatically being signed up for a monthly subscription was a major issue for me, so I never did. When I saw the deal for these shorts I decided to finally just do it. I am so happy with the shorts and like them, but still not happy with the subscription. I canceled the subscription after opting out of the first month, but the system is just frustrating as it is. I understand some like the subscription, but I have no need for it and it would be nice to not be forced to be signed up for paying a monthly fee for something I was not sure I was even going to like. I don't burn through clothes that often so I really don't need to order something monthly either.

Value
Shipping
Quality

Date of experience: May 6, 2024

Thumbnail of user sarahs3528
Canada
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

Used to love their tights recent purchase were already ripped/ruined when I received them. No online chat? 2022. Every business has online chat. Have to call to cancel? Super prehistoric. Very sad it's gone so downhill.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sarah,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user cynthiac2213
Canada
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

Love the leggings! Sizing sometimes can be off but overall very pleased with the fabrics and cuts. Customer service is excellent. Please do not change anything in that department as we like to talk to a REAL PERSON on the phone. Thank you Fabletics! Love the sales for VIPs. Very satisfied customer here from Montreal, Canada.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cynthia,

We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user robynb461
GB
1 review
0 helpful votes
  • Send Message
March 21st, 2023

Only had my leggings for 2 months and the stitching is coming apart!
Was told I could have a refund or exchange for me to say refund!
Then be told that it would only be store credit afyer the fact honestly never had to argue to receive something offered by customer service! Avoid them the worst company

Tip for consumers:
Don't bother

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: March 21, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Robyn,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our product quality and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user marieg635
Florida
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

Shopping online makes it convenient for me. The website is user friendly and it's nice to see different models, different body shapes wearing the same outfit.
Affordable and rewards program.
Finally, great products at affordable prices.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marie,

Perfect! We're happy to hear that our products fit you well! We always aim to cater to all shapes and sizes to make our members feel amazing and confident. Have a great day!

Best,
Renz

Thumbnail of user audreyh285
California
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

I used Fabletics for about 5 or 6 years. The quality of the clothing I purchased was good, and I am still wearing many of their pieces. I don't have a desire to purchase regularly nor an income that allows it. I discontinued my membership because I needed to cut my monthly expenses and credit card debt.

Date of experience: February 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Audrey,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user stephanieg531
Tennessee
1 review
0 helpful votes
  • Send Message
September 30th, 2020

I'm giving this an average rating, because I actually love the product. Fabletics leggings are the only leggings I have bought in a year. I run long distances daily, and want/need enough leggings to support my activity level. Fabletics have worked out great for me. HOWEVER, at some point in the winter their website started freezing up every time I tried to place an order. I had to call to place an order once, and I've even gone into the store (which isn't ideal during a pandemic). I'm at the point where I'm ready to give my business to somewhere like Lulu or Athleta, even if Fabletics work for me. I'm a busy person, and I shop mostly online, so I value convenience, and a broken website is not convenient at all for me. I'm hanging on waiting for to chat with a representative as I type this.

Date of experience: September 3, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Stephanie,

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our website. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user amyk247
Texas
2 reviews
0 helpful votes
  • Send Message
July 1st, 2019
Verified purchase

Fabletics is a pleasure to purchase from. I LOVE their workout wear, it fits like no other. The customer service is excellent and any issues were resolved quickly. Thank you. I will be a continuing customer.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Amy,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Thumbnail of user khamannai
New York
2 reviews
10 helpful votes
  • Send Message
January 9th, 2022
Verified purchase

They split my purchase into two shipments - 1 item in the first, 4 in the second. The second one wasn't delivered. I called and they promised the repeat shipment but didn't do anything about it. I called again, they said the items were out of stock. I asked for a refund, they agreed only to store credit. I'm working through my bank now to get the money back.

Also, I was subscribed to VIP, they said to wait for an email with which you can "skip" the VIP payment. The email never arrived (it's supposed to be in your inbox from 1st of the month to 5th) I just cancelled on the 4th to make sure there are no additional payments.
The item that I received (the first shipment consisting of one item) isn't that good either

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: January 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Khamanna,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user brantleyt3
Virginia
2 reviews
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

The 2 for 24 deal simply didn't work and required me to work through two customer support chat sessions followed by a phone call. Entirely annoying, except the phone support was helpful. Lost my continued business.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brantley,

We are sorry to hear that you're having a hard time navigating the website. We will be contacting you shortly to assist you further.

Best,
Dean

Thumbnail of user priyap73
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I talked with customer representative, he said I will get around $20 refund due to the first month money deduction from my account towards membership which I didn't know was there on the very first day,

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Priya,

We value our members, and your feedback about your refund is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?