Fabletics

I just cancelled my membership with the site. The clothing is ok, I don't believe it is top quality. A majority of the time, the items that you want are sold out or not in your size. The customer service is the worst that I have encountered. They take money from your account every month, which is started in the terms and give you credit on the site. Then they won't allow you to use the credit and discounts on the site. Total rip off, the credit is actually money taken from my account. Then when you try to cancel your membership the customer support person "Chloe" has no patience with you, she ask a question and when it shows that you are typing she tried to end the chat. Also, included with every purchase is a stupid magazine subscription so if you don't delete it before checking out, you have multiple magazines coming to your house that you don't want. The selection of items is very limited. The website is slow and not responsive at times. I'm sure that I could find the same quality clothing at better prices with better customer support.

Love all outfits I bought. They fit me perfect every time. The only athletic clothes I wear.

I liked everything about fabletics except the membership part. I bet ya the membership is worth it tho! They have very cool clothes and lots of good stuff to get

From the quality of the fabric, colors, design - I absolutely love Fabletics. I receive so many compliments on every outfit that I wear. Can't wait until my next order arrives.

Fabletics is awesome, great quality and super customer service! They have a wonderful selection and the quality is as good if not better than brands that ate much more expensive.

Been waiting 4 months for a refund that still hasn't come. No communication. They hang up on you and if they don't ship your order you get your membership canceled.

I kept my membership on the hopes they would increase their production but every time I look they are always sold out of my sizes and never seem to restock.

While the membership is not for everyone, it it perfect for me! As a fitness professional these clothes are great quality and bring a level of sophistication to my practice!

Great product and prices. I would still be a customer if they didn't have a membership requirement. I was always forgetting to opt out for the outfit. It was frustrating.

Was a member for about 6 months. It very clearly stated on the website, multiple times, that when I signed up as a VIP member I would be charged $49.95 each month unless I chose to skip the month or purchased something. Some months I purchased, some months I skipped and one month I forgot and was charged the $49.95 as a credit (and was explained would happen multiple times when I signed up).
For the most part I enjoyed the clothing and it seems to be holding up well; my main issue is that the sizes were all over the place.
My first order nothing fit to I exchanged it all for new sizes/other items and it was a very easy process.
Shipping is incredibly slow; I usually receive items 2-3 weeks after purchasing.
I just cancelled my VIP membership and I am not sure what everyone is complaining about it being so hard to do. I was on the phone (as it also clearly states when you sign up that you will need to call, not email. To cancel) for a total of 2 minutes and 38 seconds and got my account cancelled. No hard selling or anything.

DO NOT ORDER FABLETICS!

I waited months before finally joining fabletics as they are always out of stock. I finally joined, did all my measurements and asked their representative what size I should order. Everything pointed to a larger even though im usually a medium elsewhere. I get the pants and theyre completely see through! I message them to exchange for an even larger size and they dont have them! They said I can pick other times to exchange, well that would be fine if you actually had anything else I wanted in my size and now I dont even know what size to order! So now I'm stuck with 2 pairs of see through pants! HORRIBLE QUALITY CLEARLY! Can't even exchange a product you just bought like seriously how much stock do you have? 5 pairs or what!?! LEARN TO STOCK ITEMS and you might have more repeat customers! Needless to say my VIP membership was cancelled!

I never got my delivery and was very disappointed as a result. They kept posting it to the incorrect address even though I twice provided them with the correct address.

I love th softness and comfort of the leggings. I wish they had more regular t-short options for layering. I also think their sports bras are not the most comfortable.

I ordered my Fabletics and I was aware of the waiting time and I live out in the middle of nowhere so I'm fully aware of longer wait times and I've come to terms with that. But for an order to be "undeliverable" is un heard of. And the tracking said it went from Cali, to Richmond, to Chesterfield, and then to NC… So it passed where I lived and then said it was undeliverable. So after two more weeks, because again I'm aware of longer wait times at my living location, and then I called and they said that now half of what I ordered is no longer in stock and that they wouldn't give me my money back but they would give me a credit. I bought what I ordered when it was on sale so the refund would t even cover the price of one pair of leggings vs the 3 items I would've gotten. Moral of the story. There are packages on Amazon that are way cheeper and more comfortable and just as cute and squat proof.

Do not agree with being a member, shorts are poor quality. Got charged three months without knowing. Didn't get a refund. Will not shop there or refer people there again.

Great delivery and quality. Small error in my order entry that was taken care of over the phone. Very helpful and professional and did not read off of a script.

Fabletics is great!
The leggings. Not so much. They said soft grey, they looked real white. They were very thin and not flattering whatsoever. I expected them to be thicker

If I could give negative stars, I would. A HORRENDOUS company! Absolutely a scam. Disgusting. I spent several attempts trying to get through to a customer service person, only to be hung up on twice. Then, when I finally got through - spent 45 minutes attempting to return. They told me there was a "restocking fee" and that tax would not be refunded. Somehow, this magically resulted in them stealing $24 dollars off the total I had spent. I asked to speak to a supervisor THREE times, and each time was placed on hold, only to never be connected with a supervisor. It is so shady. Then, after arguing with the woman on the phone, she then told me she could "over-ride the system" to remove the "restocking fee", but still that meant I was not getting a full refund. Who has ever heard of returning items and not getting a full refund? They claim on their site that returns are free and easy -- that's a lie. Also, when trying to cancel my VIP membership, I could not! I even then tried to "skip a month" and the link on the site to do that was not working! The link to buy was working fine... coincidence? Hardly.

In any case, STAY AWAY! Horrible, cheating company. AWFUL!

I have been a member for a long time. The quality of clothing has gone down hill. I am ready to end my membership.

Customer Service is VERY Important to me, along with someone invested in my shopping experience to find someone I like. NOt only did I walk away with clothes that I love, but I also bought more than I thought I would as she brought me a few outifts I would have never tried on and once I did, I love them. Love having some favorite items to wear and something new outside of Lulu and Athleta. Thanks!

My boyfriend got me a $100 gift card for Christmas (2017) and I've been trying to spend it for more than 6 months... It is absolutely ABSURD that Fabletics has a policy that treats gift cards as "store credit" that cannot be applied to sale merchandise of any kind. There have been probably five instances in the last 6 months that I've been interested in promo deals only to get to the checkout page and find out I have to choose between paying full price and use my gift card value, or take advantage of the promo and pay with my credit card. My first order that I decided to just suck it up and pay full retail ended up being $67 instead of around $30-$35. I was shopping two days ago and added a $49.95 (regular VIP priced) item to my cart, plus saw an advertisement for 2 for $20 dresses and had to choose between using my $35 store credit or taking advantage of 2 for $20 dresses. My total, by the way, had I chosen to NOT use the promo and instead use my gift card, would have been $60. I ended up having to place two separate orders, one for the $49.95 outfit, and another for the 2 for $20 dresses PLUS pay a $4.95 shipping fee.

Absolutely unacceptable experience, and I'm dreading the nightmare of an experience I'm about to have when I call to cancel my membership.

Great sales person who was very helpful. Only issue was store was small and did not have my size in much so had to wing it and order online

I responded to their survey after I had completed a call to their Call Centre:

"I'm am surprised at the questionable and ruthless marketing and business practices.
The inflexibility of the processes - one is unable to cancel a pending order made 1 hour earlier.
The inability to opt out of the membership online - I have read reviews from users that after cancelling over the phone, Fabletics failed to cancel the membership and PayPal confirmed this. The customer had to ask PayPal to cancel any direct debits.
The operator at the call centre seemed brainwashed enough to not budge from a response which they have been provided.
I doubt I'll remain a member and will post this to the review board.
I gather from reviews that the product is satisfactory. I don't understand why Fabletics employ such desperate methods to get members through an ambiguous process and don't seem to aim for customer loyalty by treating customers with intelligence and respect, allowing them to make their own decisions.
A (bi-)monthly newsletter would suffice."